Submit a Review for Rowan House Domiciliary Care Agency
4 Lower Port View, Saltash, PL12 4BY
View Full Details of Rowan House Domiciliary Care AgencyLatest Reviews for Rowan House Domiciliary Care Agency
13 January 2025
I have explained first-class care and attention both at home and taking me to hospital appointments. The carers have always been extremely helpful and friendly. They do an excellent job of work.
20 September 2024
I've found my experience with Rowan House Domiciliary Care to be both reliable and compassionate to my complicated needs. The staff are both warm, friendly and very helpful. The management team inspire confidence and are there to help. My most sincere and grateful thanks for the care that I have been given for the last 10/11 months.
20 September 2024
Carers call on Dad 3 times a day. Reassuring that someone sees Dad and I can see up-to-date information on his daily visits through an app on my phone. The girls are always on time and very courteous and respectful with Dad. If he runs out of milk or any bits the girls will offer to get some for Dad. From the comments on the app Dad and the girls have a good chat and giggle together. Would recommend Rowan House for domiciliary care.
03 June 2024
Timekeeping excellent. Courteous. Feel safe in their presence.
07 May 2024
We have been very pleased with the standard of care given by your team. The ladies are all wonderful, very kind and caring and can’t do enough for Mum. It is reassuring to know that someone will be calling to check on Mum twice a day, when I’m at work, it gives me such peace of mind. Thank you so much.
02 May 2024
Mum has Alzheimers and had stopped bathing, we were getting concerned about how we could get Mum back to using a shower. Our family arranged to trial Rowan House carers to visit to start to build up a relationship and then hopefully get her to shower. After their 2nd visit, they were successful. Their care, professionalism and dignity shown to mum has been exemplary and I wouldn't hesitate to recommend Rowan House domiciliary care.
02 May 2024
The care that my mother receives is outstanding and she is very happy and comfortable with all of the carers. She is treated like family. I also like to review the visit on the app and this helps me know that all is well.
02 May 2024
We are so pleased with the care being provided to our Mum by Rowan House. Mum has needed support, reassurance and company - and also thoroughly enjoys being taken out for short walks and shopping trips. Her carers are so kind and helpful in meeting her needs and we're relieved they will be on hand when these increase. For now, it's noticeable that she's so much happier with the extra company she is getting between family visits. We knew we could rely on Rowan House because they also provided personal care for our Dad during the last months of his life four years ago. His carers provided kind and compassionate care for both of our parents at a really difficult time.
02 May 2024
Staff who visit are friendly, caring and courteous. Cannot fault them. My mum was dubious at first, but they have made the transition so easy. Knowing that they are visiting her has provided some relief and confidence that she is ok. The staff provide her with some smiles, company and consideration. Thank you.
10 November 2023
Family member is very happy with the home care given to her by Rowan House. All the carers have given her a lot of support and care. I would not hesitate to recommend them to other people. Rowan House has always been helpful and available to settle any problems that have arisen.
25 October 2023
The quality of care provided to my father by the carers from Rowan House Domiciliary Care has been flawless. All the carers have provided kindness and understanding to my Father and go above and beyond in every aspect of their care for him. Whenever there are issues, they raise them in their reports using the Birdie App which keeps us very well informed. My father looks forward to their visits every morning and evening. I would highly recommend the care provided by Rowan House Domiciliary Care. Thank you so much.
18 October 2023
I do not usually do reviews, If I like a service I will use it again If I don't I won't. Over the years I have been aware that some clients of various agencies get poor service but are afraid to complain. I am happy to do this review for you, so many thanks.
13 October 2023
i am totally satisfied with all the carers who attend to me for my needs and with their attitudes. Rowan House Domiciliary Care Agency provide a superb service to me a client.
27 June 2023
Rowen House provide home care visits for my mother who has dementia. They have consistently provided person-centred, flexible and professional responses and support for my mother. They have encouraged and empowered her with choice, giving her time and opportunity to choose and express her own thoughts and wishes to lead their care input. They have also responded constructively and creatively to challenging or difficult situations. Recorded care input and reported concerns in a timely manner. Thank you to the whole team; the manager, admin and care team alike. I have no doubt their input has been crucial to maintaining Mum's health and wellbeing and in enabling Mum to continue living at home alone as safely as possible, which is where she has always wanted to be.
27 June 2023
The Rowan House Domiciliary Care team are fantastic. The entire team are amazing, considerate, good-humoured and caring. They immediately established a great relationship with my wife and I. The previous levels of stress related to my wife’s care with another agency has vanished. The care provided by the Rowan House team has contributed to my wife’s ongoing steady improvement. Many thanks to all the team, you have all been great.
20 June 2023
Rowan House have been looking after my mum in her own home since my stepdad died. She really looks forward to their visits and feels the girls are her friends. They are kind and jolly, which my mum needs, and are always willing to go that extra mile for Mum and for me. I can't recommend them highly enough.
20 April 2023
Rowan House are more than carers for my dad, they are like his extended family. They have accommodated any care need changes and show kindness and empathy to Dad and his family. Dad would not have any other care agency to support him at home. Thank you.
29 March 2023
Rowan house provide good domiciliary care to enable my son to stay at home! He loves when his girls come in and that’s his time! And gives him independence from his parents! The staff are all amazing and caring and have a good relationship with my son! The management listen and always provide staff even if sometimes it can be difficult! We are so lucky to have such a wonderful team
09 March 2023
Rowan House Domiciliary Care have been supporting my father in his own home for nearly three years. The staff are incredibly kind, reliable and trustworthy. He has enjoyed their visits and all of the staff have treated my father with the utmost kindness. The manager is very knowledgeable, is easy to speak to and resolves any anxieties speedily and effectively. I have the utmost confidence in recommending Rowan House as I have always found them to be excellent care providers. The staff are wonderful!
09 March 2023
Rowan House Carers have been visiting my father, who has Alzheimer's, on a daily basis for nearly a year now in his own home where he feels safe and comfortable - without their visits, he wouldn't be able to stay there. The 'girls' look after him well, and he enjoys their visits; they treat him with dignity and are friendly with him, making allowances when he is too tired to get up! Their daily reports help us to pick up early on any health issues, and we know what to expect when we visit each day. The care manager is very helpful and always tries to accommodate any changes or additions to the care package. A good team effort - thank you!
Latest Reviews for Rowan House Domiciliary Care Agency
13 January 2025
I have explained first-class care and attention both at home and taking me to hospital appointments. The carers have always been extremely helpful and friendly. They do an excellent job of work.
20 September 2024
I've found my experience with Rowan House Domiciliary Care to be both reliable and compassionate to my complicated needs. The staff are both warm, friendly and very helpful. The management team inspire confidence and are there to help. My most sincere and grateful thanks for the care that I have been given for the last 10/11 months.
20 September 2024
Carers call on Dad 3 times a day. Reassuring that someone sees Dad and I can see up-to-date information on his daily visits through an app on my phone. The girls are always on time and very courteous and respectful with Dad. If he runs out of milk or any bits the girls will offer to get some for Dad. From the comments on the app Dad and the girls have a good chat and giggle together. Would recommend Rowan House for domiciliary care.
03 June 2024
Timekeeping excellent. Courteous. Feel safe in their presence.
07 May 2024
We have been very pleased with the standard of care given by your team. The ladies are all wonderful, very kind and caring and can’t do enough for Mum. It is reassuring to know that someone will be calling to check on Mum twice a day, when I’m at work, it gives me such peace of mind. Thank you so much.
02 May 2024
Mum has Alzheimers and had stopped bathing, we were getting concerned about how we could get Mum back to using a shower. Our family arranged to trial Rowan House carers to visit to start to build up a relationship and then hopefully get her to shower. After their 2nd visit, they were successful. Their care, professionalism and dignity shown to mum has been exemplary and I wouldn't hesitate to recommend Rowan House domiciliary care.
02 May 2024
The care that my mother receives is outstanding and she is very happy and comfortable with all of the carers. She is treated like family. I also like to review the visit on the app and this helps me know that all is well.
02 May 2024
We are so pleased with the care being provided to our Mum by Rowan House. Mum has needed support, reassurance and company - and also thoroughly enjoys being taken out for short walks and shopping trips. Her carers are so kind and helpful in meeting her needs and we're relieved they will be on hand when these increase. For now, it's noticeable that she's so much happier with the extra company she is getting between family visits. We knew we could rely on Rowan House because they also provided personal care for our Dad during the last months of his life four years ago. His carers provided kind and compassionate care for both of our parents at a really difficult time.
02 May 2024
Staff who visit are friendly, caring and courteous. Cannot fault them. My mum was dubious at first, but they have made the transition so easy. Knowing that they are visiting her has provided some relief and confidence that she is ok. The staff provide her with some smiles, company and consideration. Thank you.
10 November 2023
Family member is very happy with the home care given to her by Rowan House. All the carers have given her a lot of support and care. I would not hesitate to recommend them to other people. Rowan House has always been helpful and available to settle any problems that have arisen.
25 October 2023
The quality of care provided to my father by the carers from Rowan House Domiciliary Care has been flawless. All the carers have provided kindness and understanding to my Father and go above and beyond in every aspect of their care for him. Whenever there are issues, they raise them in their reports using the Birdie App which keeps us very well informed. My father looks forward to their visits every morning and evening. I would highly recommend the care provided by Rowan House Domiciliary Care. Thank you so much.
18 October 2023
I do not usually do reviews, If I like a service I will use it again If I don't I won't. Over the years I have been aware that some clients of various agencies get poor service but are afraid to complain. I am happy to do this review for you, so many thanks.
13 October 2023
i am totally satisfied with all the carers who attend to me for my needs and with their attitudes. Rowan House Domiciliary Care Agency provide a superb service to me a client.
27 June 2023
Rowen House provide home care visits for my mother who has dementia. They have consistently provided person-centred, flexible and professional responses and support for my mother. They have encouraged and empowered her with choice, giving her time and opportunity to choose and express her own thoughts and wishes to lead their care input. They have also responded constructively and creatively to challenging or difficult situations. Recorded care input and reported concerns in a timely manner. Thank you to the whole team; the manager, admin and care team alike. I have no doubt their input has been crucial to maintaining Mum's health and wellbeing and in enabling Mum to continue living at home alone as safely as possible, which is where she has always wanted to be.
27 June 2023
The Rowan House Domiciliary Care team are fantastic. The entire team are amazing, considerate, good-humoured and caring. They immediately established a great relationship with my wife and I. The previous levels of stress related to my wife’s care with another agency has vanished. The care provided by the Rowan House team has contributed to my wife’s ongoing steady improvement. Many thanks to all the team, you have all been great.
20 June 2023
Rowan House have been looking after my mum in her own home since my stepdad died. She really looks forward to their visits and feels the girls are her friends. They are kind and jolly, which my mum needs, and are always willing to go that extra mile for Mum and for me. I can't recommend them highly enough.
20 April 2023
Rowan House are more than carers for my dad, they are like his extended family. They have accommodated any care need changes and show kindness and empathy to Dad and his family. Dad would not have any other care agency to support him at home. Thank you.
29 March 2023
Rowan house provide good domiciliary care to enable my son to stay at home! He loves when his girls come in and that’s his time! And gives him independence from his parents! The staff are all amazing and caring and have a good relationship with my son! The management listen and always provide staff even if sometimes it can be difficult! We are so lucky to have such a wonderful team
09 March 2023
Rowan House Domiciliary Care have been supporting my father in his own home for nearly three years. The staff are incredibly kind, reliable and trustworthy. He has enjoyed their visits and all of the staff have treated my father with the utmost kindness. The manager is very knowledgeable, is easy to speak to and resolves any anxieties speedily and effectively. I have the utmost confidence in recommending Rowan House as I have always found them to be excellent care providers. The staff are wonderful!
09 March 2023
Rowan House Carers have been visiting my father, who has Alzheimer's, on a daily basis for nearly a year now in his own home where he feels safe and comfortable - without their visits, he wouldn't be able to stay there. The 'girls' look after him well, and he enjoys their visits; they treat him with dignity and are friendly with him, making allowances when he is too tired to get up! Their daily reports help us to pick up early on any health issues, and we know what to expect when we visit each day. The care manager is very helpful and always tries to accommodate any changes or additions to the care package. A good team effort - thank you!