Submit a Review for Crossroads (Sandwell)
Carers Hub, 494 Wolverhampton Road, Oldbury, B68 8DG
View Full Details of Crossroads (Sandwell)Latest Reviews for Crossroads (Sandwell)
07 March 2025
Cannot fault the carers that looked after dad caring, compassionate and helpful, even in very difficult circumstances as his condition deteriorated.
07 March 2025
A really useful service to give carers regular respite.
07 February 2025
We have utilised a number of organisations to provide care to my relative. Crossroads stands head and shoulders above the rest. The care staff almost always went above and beyond the basics. They were endlessly patient and gave freely to offer support. I always felt my relative was in good hands. The staff were well organised and managed, suggesting a high degree of structure and dedication behind the scenes. We were always confident that the appropriate level of support would turn up on time, equipped to carry out their role. None of this was straightforward in a time of staff shortages. It is to Crossroads' great credit that my relative's care was never compromised. The key quality, however, was the ability of the carers to deliver care effectively, efficiently and professionally. In short, they delivered a caring service in a way that showed they genuinely cared.
07 February 2025
Care is great, person centred, consistent staff and always friendly. Have a good rapport with everyone in the family and nothing is too much. The office is always friendly and there is always someone that answers and happy to support where they can. They escalate any concerns accordingly and feel relief knowing she is cared for when we can't be there.
07 February 2025
I have found the managerial staff friendly and approachable. They follow-up on any requests and queries. Whilst I have not met all of the individual carers, my friend (the client) speaks highly of them. They certainly all follow the care-plan and give a clear write-up of visits. These are, in most cases, available on the app immediately after, or soon after the visit. The carers allow my friend (the client) to be supported whilst still respecting her wish to remain as independent as possible. For example, they will always offer to prepare a meal for her. Sometimes she will accept this offer, but more usually, prefers to prepare one herself.
07 February 2025
We're are both happy with the care provided. Staff are professional, caring and punctual. Dad always looks forward to their visits especially three members of staff in particular. He also enjoys attending the day centre.
07 February 2025
Crossroads provided a professional caring service to my mother. My mother became very fond of the carers. Not only were the carers excellent, management were always very responsive and helpful. Crossroads enabled my mother to continue to live in her own home, which had been her strong wish.
07 February 2025
Responded very quickly to an urgent need for care for my mom. They were all so lovely and friendly to speak to and they have given super help. They keep you fully up to date and informed. I cant really rate them highly enough. The only ever so slight downside is the need to download an app and go through quite a long process to get on the system so you can see any reports but even here they were super helpful - I must be getting old!
21 January 2025
The carer was prompt and reliable. He tried to engage in conversation and probably had more response when I was not there. The carer gave me a brief resume of what the client had done whilst I was out and I think he felt surplus to requirements once I returned.
16 January 2025
The service we received from start to finish was excellent. From the initial engagement, all staff have been extremely friendly and professional.
20 December 2024
Very good. Always on time. My husband enjoyed all the work they did together. He found it very helpful.
25 November 2024
Could not be more happy with the service provided by the carers, would highly recommend to anyone. I am very grateful for the support I have received. With the support me and my wife received, enabled me to see friends, complete gardening, shopping and have some much needed 'me time'.
22 October 2024
I would like to say thank you to all the team at Crossroads. My mother has on set of dementia and although I had worked within in the care industry many years ago, I found it very hard to making right decisions for mom. I'm so grateful for the support mom and I received. Staff were kind, trustworthy, always on time and always tidied up before they left. I know mom really enjoyed their visit's, thank you so much.
08 October 2024
My husband received 6 weeks of respite breaks. It was a relief that I could go out and do what I needed or wanted to do without having to worry about him falling and injuring himself while I was out. He has frontotemporal dementia. The sitter did some exercises and other activities with him and made lunch as explained to her by me beforehand. I really was and am appreciative of the scheme as a taster for longer term planning for the future.
23 August 2024
My wife has early-onset Alzheimer's disease, we tried a care home and a day centre respite these did not work well for my wife, she could not cope with the number of people there. From the visit from a member of staff to carry out an assessment of our needs to the actual visit of our carer. They have been friendly, caring, and professional. I was getting very tired with the stress of caring for my wife and needed a rest. When our carer arrived she was brilliant with my wife and knew how to handle her mistrust. Just after two weeks (3 hours a day, three times a week) the wife is happy to see her and she is enjoying their time together. The wife's attitude to everything has improved. I feel 100% better and happier in myself and I'm able to care for my wife with less stress. I can highly recommend Crossroads.
11 July 2024
This has been an invaluable lifeline to allow me to have time out from giving my husband 24-hour care. The team of carers have been lovely, caring, and compassionate, giving good feedback when I return home. They will be sadly missed. Many thanks to you all.
19 June 2024
The carer built a wonderful bond with my Mother, who looked forward to her days with the carer.
23 May 2024
We are very pleased with the service. Carers are friendly and helpful.
10 May 2024
A very, very helpful and caring person.
12 April 2024
Very friendly, always on time. Easy staff to talk to. Always on time. Treat your people with respect.
Latest Reviews for Crossroads (Sandwell)
07 March 2025
Cannot fault the carers that looked after dad caring, compassionate and helpful, even in very difficult circumstances as his condition deteriorated.
07 March 2025
A really useful service to give carers regular respite.
07 February 2025
We have utilised a number of organisations to provide care to my relative. Crossroads stands head and shoulders above the rest. The care staff almost always went above and beyond the basics. They were endlessly patient and gave freely to offer support. I always felt my relative was in good hands. The staff were well organised and managed, suggesting a high degree of structure and dedication behind the scenes. We were always confident that the appropriate level of support would turn up on time, equipped to carry out their role. None of this was straightforward in a time of staff shortages. It is to Crossroads' great credit that my relative's care was never compromised. The key quality, however, was the ability of the carers to deliver care effectively, efficiently and professionally. In short, they delivered a caring service in a way that showed they genuinely cared.
07 February 2025
Care is great, person centred, consistent staff and always friendly. Have a good rapport with everyone in the family and nothing is too much. The office is always friendly and there is always someone that answers and happy to support where they can. They escalate any concerns accordingly and feel relief knowing she is cared for when we can't be there.
07 February 2025
I have found the managerial staff friendly and approachable. They follow-up on any requests and queries. Whilst I have not met all of the individual carers, my friend (the client) speaks highly of them. They certainly all follow the care-plan and give a clear write-up of visits. These are, in most cases, available on the app immediately after, or soon after the visit. The carers allow my friend (the client) to be supported whilst still respecting her wish to remain as independent as possible. For example, they will always offer to prepare a meal for her. Sometimes she will accept this offer, but more usually, prefers to prepare one herself.
07 February 2025
We're are both happy with the care provided. Staff are professional, caring and punctual. Dad always looks forward to their visits especially three members of staff in particular. He also enjoys attending the day centre.
07 February 2025
Crossroads provided a professional caring service to my mother. My mother became very fond of the carers. Not only were the carers excellent, management were always very responsive and helpful. Crossroads enabled my mother to continue to live in her own home, which had been her strong wish.
07 February 2025
Responded very quickly to an urgent need for care for my mom. They were all so lovely and friendly to speak to and they have given super help. They keep you fully up to date and informed. I cant really rate them highly enough. The only ever so slight downside is the need to download an app and go through quite a long process to get on the system so you can see any reports but even here they were super helpful - I must be getting old!
21 January 2025
The carer was prompt and reliable. He tried to engage in conversation and probably had more response when I was not there. The carer gave me a brief resume of what the client had done whilst I was out and I think he felt surplus to requirements once I returned.
16 January 2025
The service we received from start to finish was excellent. From the initial engagement, all staff have been extremely friendly and professional.
20 December 2024
Very good. Always on time. My husband enjoyed all the work they did together. He found it very helpful.
25 November 2024
Could not be more happy with the service provided by the carers, would highly recommend to anyone. I am very grateful for the support I have received. With the support me and my wife received, enabled me to see friends, complete gardening, shopping and have some much needed 'me time'.
22 October 2024
I would like to say thank you to all the team at Crossroads. My mother has on set of dementia and although I had worked within in the care industry many years ago, I found it very hard to making right decisions for mom. I'm so grateful for the support mom and I received. Staff were kind, trustworthy, always on time and always tidied up before they left. I know mom really enjoyed their visit's, thank you so much.
08 October 2024
My husband received 6 weeks of respite breaks. It was a relief that I could go out and do what I needed or wanted to do without having to worry about him falling and injuring himself while I was out. He has frontotemporal dementia. The sitter did some exercises and other activities with him and made lunch as explained to her by me beforehand. I really was and am appreciative of the scheme as a taster for longer term planning for the future.
23 August 2024
My wife has early-onset Alzheimer's disease, we tried a care home and a day centre respite these did not work well for my wife, she could not cope with the number of people there. From the visit from a member of staff to carry out an assessment of our needs to the actual visit of our carer. They have been friendly, caring, and professional. I was getting very tired with the stress of caring for my wife and needed a rest. When our carer arrived she was brilliant with my wife and knew how to handle her mistrust. Just after two weeks (3 hours a day, three times a week) the wife is happy to see her and she is enjoying their time together. The wife's attitude to everything has improved. I feel 100% better and happier in myself and I'm able to care for my wife with less stress. I can highly recommend Crossroads.
11 July 2024
This has been an invaluable lifeline to allow me to have time out from giving my husband 24-hour care. The team of carers have been lovely, caring, and compassionate, giving good feedback when I return home. They will be sadly missed. Many thanks to you all.
19 June 2024
The carer built a wonderful bond with my Mother, who looked forward to her days with the carer.
23 May 2024
We are very pleased with the service. Carers are friendly and helpful.
10 May 2024
A very, very helpful and caring person.
12 April 2024
Very friendly, always on time. Easy staff to talk to. Always on time. Treat your people with respect.