Submit a Review for Totally Living Care
63-65 Fisherton Street, Salisbury, SP2 7SU
View Full Details of Totally Living CareLatest Reviews for Totally Living Care
19 March 2025
My Aunt has had the benefit of TLC care for the last 2 years. The staff are always very welcoming and friendly. Any concerns we have had, have been dealt with promptly. We keep in close contact with the live in carer and they keep us updated on aunties health and welfare. This gives the family comfort, knowing that she is being well cared for.
10 March 2025
I have a very positive view of TLC - from the administration staff to the wonderful carers . They are particularly kind and trustworthy, especially having to deal with dementia symptoms. They are very accommodating when need is requested at the very last second.
11 December 2024
Excellent service, super cleaning and really friendly, helpful staff.
24 September 2024
Very reliable and friendly service.
30 July 2024
I cannot tell you how happy we are with my mum's live-in carer. We keep in close contact with the carer with our messaging group chat with my two brothers, she keeps us all updated with mum's activities, health and welfare. Irene is part of our family now, it's like having a sister. Totally Living Care are a great company to deal with, they knew exactly what we needed for the care of our mother and found the perfect carer in our one.
11 July 2024
Totally Living Care provides a service which relieves our family of the worry which comes with having elderly, vulnerable parents. I can message the company at any time and always get a timely response and equally am contacted by TLC if they have any concerns. Quite simply my mother would not be able to be at home without their care and daily support, so thank you.
05 July 2024
I have been very impressed with Totally Living Care. Communication has been consistently excellent and any concerns about my relative's wellbeing have been communicated to us in a timely way. When my relative had a fall the carer who found her stayed with her so I feel they do go above and beyond. All staff I have interacted with have been friendly and helpful and I have already recommended the agency to other families.
30 May 2024
The first contact with Totally Living Care was in August 2023 for carers to administer eye drops to my elderly mother following her surgery to remove both eye cataracts. The carers were professional, ensuring she recovered well from the surgery. Following my mother having suffered a stroke in November 2023, and four weeks in hospital, TLC were able to provide live-in care for my mother ready for her hospital discharge. The care provided was quite good but a minor incident was highlighted with the Care Manager who dealt with the situation expeditely. Her current live-in carer is excellent and the two cover live-in carer's likewise. All professional with a good standard of care, treating my mother with warmth, respect, dignity and empathy and me as her daughter. This also applies to the Care Manager who keeps in contact with me when appropriate. I would recommend TLC to anyone in a similar situation, as it was to me by another service user. Thank you.
19 April 2024
My aunt, for whom I am also Lasting Power of Attorney, has been receiving care from Totally Living Care for around six months. The initial response & setting up of the care package by the care manager was excellent, he was (& is) warm, knowledgeable, empathic and professional. There were obviously a few minor glitches, to begin with until the care package settled down, but the care provided to my aunt has overall been excellent with the agency always trying to send carers whom my aunt particularly felt comfortable with and to adjust the care package as required. We have been very impressed by the standard of care, their engagement with the service user’s family and the professionalism of the agency. Thank you!
07 March 2024
Totatally Living Care have and are fantastic at providing care to my elderly mother. They have been extremely flexible during times of hospitalisation and have been very approachable and proactive when care has been required to restart at short notice. Mum has settled very well with TLC and realises without their help she would not be able to remain at home.
19 October 2023
Efficient and prompt, professional service. Delivered by caring, compassionate people. Nothing was too much effort and communication was easy and simple. Thank you!
16 October 2023
The staff are caring and do the jobs required. Always polite and supportive. A very good group of helpers. I find the frequent changes in staff unsettling the new ones need help in finding/doing things - though the difficulties in finding enough capable staff to cover all work is understood. Not perfect but very good service.
29 August 2023
Totally Living Care staff looked after my relative with real care and consideration. He had wanted to go on living and managing at home for as long as possible and they helped this happen. However, he was getting increasingly frail and has since needed to be admitted to a hospital and a care home. He has decided on residential care for himself, having had a good experience of being supported at home. My relative truly appreciated the staff visits and was pleased that the care manager visited him at intervals to check what was needed.
07 August 2023
Mum was reluctant to have any care at first as she said she could manage! She changed her mind completely when we got Totally Living Care on board and was happy to carry on and has never looked back. All the carers are good with her and understand her needs. The management and office staff are always happy to help with any queries we have.
24 May 2023
Dad has just passed away and up to his last day, he was cared for by Totally Living Care carers. He loved their visits and was always so happy to tell me they'd visited every day and how kind they were. He loved chatting with them and I am so grateful for their compassion and kindness.
16 May 2023
A very professional company. Staff act with compassion and integrity with my mum. They care and understand day-to-day needs. Would recommend this company to anyone that was looking for care and help in their own home.
23 March 2023
Totally living care were absolutely amazing with every aspect of care for my mum. From day one every carer was friendly, kind and extremely caring. And very reliable at all times. We could not have got mum out of hospital without the great care and help that everyone at totally living care provided. Would highly recommend them. And our whole family would like to say a great big thank you to everyone who cared for my mum.
14 March 2023
My father-in-law lost his wife of 67 years last October, having been her full-time carer for the last few years due to various illnesses. We were concerned loneliness would be a big problem for him and initially, we had to overcome his reluctance to have anyone else come to the property ( “I can manage, waste of time” and so on). We noticed a marked difference in his attitude after the first couple of weeks of the visits, with the negative comments ceasing and a lot of positive feedback about his carers. Being local people they know some of his old work colleagues and acquaintances and his whole attitude has brightened up. Would strongly recommend this company and its staff.
31 October 2022
Total Living Care is an excellent company to use for long-term care for my mother. We have a carer who comes and stays with my mother when we are away and we do not have any issues or problems with the service that she gives. In fact, it is fair to say that she goes over and above board in every aspect of Mum's care and we are 100% happy to go away and leave Mum in her capable hands. Mum really enjoys the carer coming to stay with her and they get on very well together.
14 June 2022
The care coordinator was extremely helpful and couldn’t do enough for us, when my dad was taken ill and had to stay in hospital, he managed to put 24-hour care in place for my mum at very short notice, so that she could stay in her own home. The carers that looked after Mum were really good with her, and very kind and patient with her advanced dementia. They were also happy to be flexible and work around us. Great communication and we would highly recommend the company to other people.
Latest Reviews for Totally Living Care
19 March 2025
My Aunt has had the benefit of TLC care for the last 2 years. The staff are always very welcoming and friendly. Any concerns we have had, have been dealt with promptly. We keep in close contact with the live in carer and they keep us updated on aunties health and welfare. This gives the family comfort, knowing that she is being well cared for.
10 March 2025
I have a very positive view of TLC - from the administration staff to the wonderful carers . They are particularly kind and trustworthy, especially having to deal with dementia symptoms. They are very accommodating when need is requested at the very last second.
11 December 2024
Excellent service, super cleaning and really friendly, helpful staff.
24 September 2024
Very reliable and friendly service.
30 July 2024
I cannot tell you how happy we are with my mum's live-in carer. We keep in close contact with the carer with our messaging group chat with my two brothers, she keeps us all updated with mum's activities, health and welfare. Irene is part of our family now, it's like having a sister. Totally Living Care are a great company to deal with, they knew exactly what we needed for the care of our mother and found the perfect carer in our one.
11 July 2024
Totally Living Care provides a service which relieves our family of the worry which comes with having elderly, vulnerable parents. I can message the company at any time and always get a timely response and equally am contacted by TLC if they have any concerns. Quite simply my mother would not be able to be at home without their care and daily support, so thank you.
05 July 2024
I have been very impressed with Totally Living Care. Communication has been consistently excellent and any concerns about my relative's wellbeing have been communicated to us in a timely way. When my relative had a fall the carer who found her stayed with her so I feel they do go above and beyond. All staff I have interacted with have been friendly and helpful and I have already recommended the agency to other families.
30 May 2024
The first contact with Totally Living Care was in August 2023 for carers to administer eye drops to my elderly mother following her surgery to remove both eye cataracts. The carers were professional, ensuring she recovered well from the surgery. Following my mother having suffered a stroke in November 2023, and four weeks in hospital, TLC were able to provide live-in care for my mother ready for her hospital discharge. The care provided was quite good but a minor incident was highlighted with the Care Manager who dealt with the situation expeditely. Her current live-in carer is excellent and the two cover live-in carer's likewise. All professional with a good standard of care, treating my mother with warmth, respect, dignity and empathy and me as her daughter. This also applies to the Care Manager who keeps in contact with me when appropriate. I would recommend TLC to anyone in a similar situation, as it was to me by another service user. Thank you.
19 April 2024
My aunt, for whom I am also Lasting Power of Attorney, has been receiving care from Totally Living Care for around six months. The initial response & setting up of the care package by the care manager was excellent, he was (& is) warm, knowledgeable, empathic and professional. There were obviously a few minor glitches, to begin with until the care package settled down, but the care provided to my aunt has overall been excellent with the agency always trying to send carers whom my aunt particularly felt comfortable with and to adjust the care package as required. We have been very impressed by the standard of care, their engagement with the service user’s family and the professionalism of the agency. Thank you!
07 March 2024
Totatally Living Care have and are fantastic at providing care to my elderly mother. They have been extremely flexible during times of hospitalisation and have been very approachable and proactive when care has been required to restart at short notice. Mum has settled very well with TLC and realises without their help she would not be able to remain at home.
19 October 2023
Efficient and prompt, professional service. Delivered by caring, compassionate people. Nothing was too much effort and communication was easy and simple. Thank you!
16 October 2023
The staff are caring and do the jobs required. Always polite and supportive. A very good group of helpers. I find the frequent changes in staff unsettling the new ones need help in finding/doing things - though the difficulties in finding enough capable staff to cover all work is understood. Not perfect but very good service.
29 August 2023
Totally Living Care staff looked after my relative with real care and consideration. He had wanted to go on living and managing at home for as long as possible and they helped this happen. However, he was getting increasingly frail and has since needed to be admitted to a hospital and a care home. He has decided on residential care for himself, having had a good experience of being supported at home. My relative truly appreciated the staff visits and was pleased that the care manager visited him at intervals to check what was needed.
07 August 2023
Mum was reluctant to have any care at first as she said she could manage! She changed her mind completely when we got Totally Living Care on board and was happy to carry on and has never looked back. All the carers are good with her and understand her needs. The management and office staff are always happy to help with any queries we have.
24 May 2023
Dad has just passed away and up to his last day, he was cared for by Totally Living Care carers. He loved their visits and was always so happy to tell me they'd visited every day and how kind they were. He loved chatting with them and I am so grateful for their compassion and kindness.
16 May 2023
A very professional company. Staff act with compassion and integrity with my mum. They care and understand day-to-day needs. Would recommend this company to anyone that was looking for care and help in their own home.
23 March 2023
Totally living care were absolutely amazing with every aspect of care for my mum. From day one every carer was friendly, kind and extremely caring. And very reliable at all times. We could not have got mum out of hospital without the great care and help that everyone at totally living care provided. Would highly recommend them. And our whole family would like to say a great big thank you to everyone who cared for my mum.
14 March 2023
My father-in-law lost his wife of 67 years last October, having been her full-time carer for the last few years due to various illnesses. We were concerned loneliness would be a big problem for him and initially, we had to overcome his reluctance to have anyone else come to the property ( “I can manage, waste of time” and so on). We noticed a marked difference in his attitude after the first couple of weeks of the visits, with the negative comments ceasing and a lot of positive feedback about his carers. Being local people they know some of his old work colleagues and acquaintances and his whole attitude has brightened up. Would strongly recommend this company and its staff.
31 October 2022
Total Living Care is an excellent company to use for long-term care for my mother. We have a carer who comes and stays with my mother when we are away and we do not have any issues or problems with the service that she gives. In fact, it is fair to say that she goes over and above board in every aspect of Mum's care and we are 100% happy to go away and leave Mum in her capable hands. Mum really enjoys the carer coming to stay with her and they get on very well together.
14 June 2022
The care coordinator was extremely helpful and couldn’t do enough for us, when my dad was taken ill and had to stay in hospital, he managed to put 24-hour care in place for my mum at very short notice, so that she could stay in her own home. The carers that looked after Mum were really good with her, and very kind and patient with her advanced dementia. They were also happy to be flexible and work around us. Great communication and we would highly recommend the company to other people.