Submit a Review for Stocks Hall Homecare & Agency Services (Domiciliary Agency)
86 Sandy Lane, Skelmersdale, WN8 8LQ
View Full Details of Stocks Hall Homecare & Agency Services (Domiciliary Agency)Latest Reviews for Stocks Hall Homecare & Agency Services (Domiciliary Agency)
12 February 2025
We only use the care service for support as and when my family go away on holiday when I am living on my own. The main reason for my care and support as I have partial sight impairment and prone for falling and it gives confidence knowing someone is coming twice a day. We like to see the same two carers faces but understand this isn't always possible.
16 January 2025
The carers are always respectful and offer help with making breakfast and a drink, they remind him to stay warm and drink enough fluids. They are friendly and my brother seems to be able to communicate with them which is good as he has a speech impediment. Over all I am happy with the care and support given.
15 January 2025
Lovely friendly caring staff. Always smiling and chatty, interacting at all times. Such a relief to have their care for my mother-in-law. Staff are helpful and attentive, all care procedures are followed correctly.
14 January 2025
Very pleased with the care provided at home for my mum by the Stocks Hall team, particularly Wendy, who lives in the village and visits my mum a couple of times a week. I find the care provision to be pragmatic and proactive, which is needed to navigate the ups and downs of her variable needs and the complexity of the care system in general.
28 October 2024
We use the service to cover care for my mother when we go on holiday. She is partially sighted and prone to falling so your service twice a day gives the family peace of mind to know someone is going into her home. She does have her favourites.
30 September 2024
Stocks Hall Homecare is a good service. The staff are lovely, very friendly and helpful.
26 September 2024
My experience so far, which has only been three weeks is one of excellent service. I am very happy with the caregivers. They treat me with respect and dignity, they listen to my care needs and provide that care in a competent manner. They are always very friendly and brighten my day. Thank you.
24 September 2024
I find the staff very caring, clean and happy to help me get the assistance I need. During both morning and evening calls (20-minute calls each). They are pleasant and friendly. The office staff do their best to solve any requests I ask of them.
24 September 2024
Mum has been receiving at-home care for a couple of years now. Can't praise the staff's care and competence enough. Mum has regular carers, and all seem to genuinely care about her. Management is great at communicating and keeping me updated with what is happening as I live a long way from Mum.
24 September 2024
I couldn't be happier with the service they provided my aunt and now my mum. They're so caring and kind to Mum and us. 10/10 service and I would definitely recommend anyone who needs assistance to contact Stocks Hall.
03 June 2024
Excellent care provided.
22 May 2024
Extremely pleased with the service provided from the various members of staff who were involved. Short-term respite care was initially required but because it has been such a positive experience we have requested long-term support.
17 April 2024
I was very happy with the visit and it was nice to put a face to the name of the person reviewing my care plan.
16 April 2024
Very good.
02 April 2024
All of the care staff have gone above and beyond for my Grandma and we can't thank them enough for all their work, and the hours they work when they have their own families but still come out on days like Christmas Day for ours thank you isn't enough!
13 March 2024
I would recommend Stocks Hall Homecare to anyone. They are caring, and supportive and treat their clients with the utmost dignity. My husband looks forward to his carer coming and generally, we regard her as a friend. Well done to all the staff at the agency.
15 February 2024
Amazing care company that goes above and beyond to help their clients in every way possible and the care received is five-star, nothing is too much trouble for them. They also do their best when the client has to alter their package for any reason.
03 January 2024
I have been a service user of Stocks Hall Homecare Services for four months or more, and I am totally happy with their service. The office staff are very friendly and deal with any requirements in a timely manner. The care staff are all extremely obliging, and always do a first rate job, many of them also having time to have a friendly chat. I was also surprised when the office staff arrived at my home, dressed up as Santa and his two elves to leave me a small gift for Christmas. All in all, I would recommend their services to anyone who is looking for home care services without hesitation.
19 December 2023
I find Stocks Hall Homecare to be very well run and the manager and staff to be very friendly and professional and willing to help with any problems or difficulties and will do their very best to resolve any problems.
04 December 2023
My mother is very happy with the care she receives, particularly from her regular carers, as the importance of knowing what her likes and dislikes are cannot be underestimated. Issues usually only arise with more inexperienced staff that don't know her. Following an issue over changes to the care plan that were not discussed or conveyed to my mother or her family, we have been very satisfied with the resolution and subsequent handling of the issue.
Latest Reviews for Stocks Hall Homecare & Agency Services (Domiciliary Agency)
12 February 2025
We only use the care service for support as and when my family go away on holiday when I am living on my own. The main reason for my care and support as I have partial sight impairment and prone for falling and it gives confidence knowing someone is coming twice a day. We like to see the same two carers faces but understand this isn't always possible.
16 January 2025
The carers are always respectful and offer help with making breakfast and a drink, they remind him to stay warm and drink enough fluids. They are friendly and my brother seems to be able to communicate with them which is good as he has a speech impediment. Over all I am happy with the care and support given.
15 January 2025
Lovely friendly caring staff. Always smiling and chatty, interacting at all times. Such a relief to have their care for my mother-in-law. Staff are helpful and attentive, all care procedures are followed correctly.
14 January 2025
Very pleased with the care provided at home for my mum by the Stocks Hall team, particularly Wendy, who lives in the village and visits my mum a couple of times a week. I find the care provision to be pragmatic and proactive, which is needed to navigate the ups and downs of her variable needs and the complexity of the care system in general.
28 October 2024
We use the service to cover care for my mother when we go on holiday. She is partially sighted and prone to falling so your service twice a day gives the family peace of mind to know someone is going into her home. She does have her favourites.
30 September 2024
Stocks Hall Homecare is a good service. The staff are lovely, very friendly and helpful.
26 September 2024
My experience so far, which has only been three weeks is one of excellent service. I am very happy with the caregivers. They treat me with respect and dignity, they listen to my care needs and provide that care in a competent manner. They are always very friendly and brighten my day. Thank you.
24 September 2024
I find the staff very caring, clean and happy to help me get the assistance I need. During both morning and evening calls (20-minute calls each). They are pleasant and friendly. The office staff do their best to solve any requests I ask of them.
24 September 2024
Mum has been receiving at-home care for a couple of years now. Can't praise the staff's care and competence enough. Mum has regular carers, and all seem to genuinely care about her. Management is great at communicating and keeping me updated with what is happening as I live a long way from Mum.
24 September 2024
I couldn't be happier with the service they provided my aunt and now my mum. They're so caring and kind to Mum and us. 10/10 service and I would definitely recommend anyone who needs assistance to contact Stocks Hall.
03 June 2024
Excellent care provided.
22 May 2024
Extremely pleased with the service provided from the various members of staff who were involved. Short-term respite care was initially required but because it has been such a positive experience we have requested long-term support.
17 April 2024
I was very happy with the visit and it was nice to put a face to the name of the person reviewing my care plan.
16 April 2024
Very good.
02 April 2024
All of the care staff have gone above and beyond for my Grandma and we can't thank them enough for all their work, and the hours they work when they have their own families but still come out on days like Christmas Day for ours thank you isn't enough!
13 March 2024
I would recommend Stocks Hall Homecare to anyone. They are caring, and supportive and treat their clients with the utmost dignity. My husband looks forward to his carer coming and generally, we regard her as a friend. Well done to all the staff at the agency.
15 February 2024
Amazing care company that goes above and beyond to help their clients in every way possible and the care received is five-star, nothing is too much trouble for them. They also do their best when the client has to alter their package for any reason.
03 January 2024
I have been a service user of Stocks Hall Homecare Services for four months or more, and I am totally happy with their service. The office staff are very friendly and deal with any requirements in a timely manner. The care staff are all extremely obliging, and always do a first rate job, many of them also having time to have a friendly chat. I was also surprised when the office staff arrived at my home, dressed up as Santa and his two elves to leave me a small gift for Christmas. All in all, I would recommend their services to anyone who is looking for home care services without hesitation.
19 December 2023
I find Stocks Hall Homecare to be very well run and the manager and staff to be very friendly and professional and willing to help with any problems or difficulties and will do their very best to resolve any problems.
04 December 2023
My mother is very happy with the care she receives, particularly from her regular carers, as the importance of knowing what her likes and dislikes are cannot be underestimated. Issues usually only arise with more inexperienced staff that don't know her. Following an issue over changes to the care plan that were not discussed or conveyed to my mother or her family, we have been very satisfied with the resolution and subsequent handling of the issue.