Submit a Review for Lavender Support Services Ltd
The Old Chapel Business Centre, Suites 1&2, 43b High Street, Wellingborough, NN9 5PU
View Full Details of Lavender Support Services LtdLatest Reviews for Lavender Support Services Ltd
27 February 2025
My father has been using this care provider for only a month and I can honestly say the care he is receiving is excellent, nothing is too much for the care staff and they go above and beyond. My father's needs are all being met with dignity and respect.
05 February 2025
This is the second family member that Lavender Support Services have assisted me with looking after. From the start (August 2024) carers have been positive and happy despite at times mum being a bit difficult and fiercely independent. This independent streak has not enabled me to fully assess the service. I have the comfort in knowing they see her 3 times a day, administering necessary medication and applying cream as needed. They do offer to do personal tasks. All visits have been on time. Knowing they are her only contact with the outside world on a regular basis, gives the family a lot of comfort. I have been informed promptly of concerns of carers, heating not working in the cold spell, and mum feeling sick. This is really what I hoped for. I believe the consistency of carers has helped build the relationship between mum and carers. I am sure this has been difficult for the management to maintain. They have also identified how they can assist us more. Thank you 5 star service.
13 November 2024
I asked Mum this morning and she said she is very happy with the care she receives. Having a shower each morning is something she really enjoys and having her hair washed twice a week too. The midday clearing and cleaning of her lunchtime meal and getting her changed for bed. As she said she couldn't manage without the Lavender Care ladies.
11 July 2024
I am very happy with the service my sister is receiving from Lavender. All the staff are lovely and my sister enjoys their visits.
04 April 2024
My husband is very happy with all the staff that come to help him. They are very punctual and caring, we are always treated with care and we like all the carers.
02 April 2024
Very good service, ladies nice, talk to you and are helpful.
23 November 2023
Excellent all-around service with great communication. The staff provided are competent and fully trained within their field. Throughout the Covid pandemic, care and attention to detail was faultless and allowed them to continue to provide a valuable service. Lavender have a complete understanding of our needs and have the requirements to "fine-tune" the services provided on a daily/weekly basis. Highly recommend and look forward to continue working with them.
21 November 2023
The three weeks your staff were in attendance, I was treated with care and kindness. I was extremely pleased with every detail they performed.
01 November 2023
The carers are always clean and well presented themselves. They treat my dad with dignity and always address him personally, rather than expecting Mum to answer for him. They are usually prompt in attending the appointments. When the work with my dad is finished the carers undertake other domestic tasks around the home e.g. ironing. Lavender office staff and management are helpful and can work with families to tailor the care to the needs of the client and spouse.
04 September 2023
My mum is 87 years old with very poor eyesight and dementia which makes her very anxious. She looks forward to the carers coming in 3 times a day. They treat her with much love, care and professionalism. She said although she can't see the carer's faces she can tell they are happy by their body language which makes her happy, which is a great help.
06 June 2022
I have been looking after my mum for some time now. Recently mums health has become much worse and her mobility extremely limited. A couple of months ago I reached out to Lavender Care to see if I could get some care calls to help mum three times a day for breakfast, dinner and tea, as mum could not stand in the kitchen for long. After a fall in the kitchen, mum needed someone to get her meals. These care calls were put in place quickly and the carers were friendly and helpful. I am so grateful for Lavender Care as one week after they started I came down with covid. I was grateful to the carers that they could go in and care for mum in my absence.
25 June 2021
We had a very good review - sorted one for two things out that we wanted to know about in case we will need more help later on as Mum gets older. We are very pleased with the carers and how helpful they all are.
16 June 2021
Lavender are attentive, caring, understanding and I appreciate my mum's care.
09 June 2021
I am an 86 year old widow and had an unexpected operation in March. My children all live about 3 hours away. I had had experience of Lavender when my husband was ill so they were my first choice of carers and they were super. Very friendly carers who were very helpful.
23 March 2021
I would like to express my thanks for the care that my mum received over the past few years. The staff were all very pleasant and professional, enabling my mum to live at home despite her progressive Alzheimer's disease. They took the time to get to know her and develop a friendly relationship which was so important. Many thanks.
10 March 2021
The Lavender ladies are extremely helpful and my mum, who suffers from dementia as well as other health issues, is now stable, comfortable and well looked after. Mum is now at a more healthy weight and her personal hygiene is managed to a high standard. It's enabled me to become more of a daughter who can visit socially and not be 'on-call' 24/7. Odd problems crop up, but are soon sorted by the management team.
23 July 2020
My father’s regular ladies utterly encompass the meaning of the word caring. They are so thoughtful, so patient and thoroughly accommodate his needs. They really do see things from his viewpoint and approach every task with his maximum comfort in mind and, if necessary, cajole and encourage gently. They have also been happy to deal with unexpected events (i.e. the fuse box tripping out) and are always very quick to pass on any concerns. Many thanks to the regular treasures and the other super ladies who have filled in once each to ensure continuity of care.
01 July 2020
As a preferred provider I had never had any contact with Lavender Support Services and had no knowledge of them. I'm very pleased to report that the service my mother in law received from them was first class. By midweek I had a duty rota for the following week of who would be visiting and at what time. The carers were kept to a small team and all of them had regular contact with my mother in law which allowed for a positive relationship to develop. Quality of care was excellent. Any contact with the office to make changes/pass on information was dealt with efficiently. Support following my mother in law's death continued and showed true caring.
23 June 2020
Excellent care was provided for my Nan during her last 5 weeks of life. It may have been a short time, but the carers made a real difference, encouraging fluids and even feeding her jelly, as that's what she liked the most! They were always on time, friendly, chatty and made my Nan feel very safe. It was nice to see the same friendly faces on most days of the week. Thank you to all of you.
23 July 2019
I am happy with the service Lavender provide. I ask them to do something and it gets done. The care is 100% top standard. The main thing is my mother is happy. Lavender carers make sure she has her needs met so I'm happy too. Thank you.
Latest Reviews for Lavender Support Services Ltd
27 February 2025
My father has been using this care provider for only a month and I can honestly say the care he is receiving is excellent, nothing is too much for the care staff and they go above and beyond. My father's needs are all being met with dignity and respect.
05 February 2025
This is the second family member that Lavender Support Services have assisted me with looking after. From the start (August 2024) carers have been positive and happy despite at times mum being a bit difficult and fiercely independent. This independent streak has not enabled me to fully assess the service. I have the comfort in knowing they see her 3 times a day, administering necessary medication and applying cream as needed. They do offer to do personal tasks. All visits have been on time. Knowing they are her only contact with the outside world on a regular basis, gives the family a lot of comfort. I have been informed promptly of concerns of carers, heating not working in the cold spell, and mum feeling sick. This is really what I hoped for. I believe the consistency of carers has helped build the relationship between mum and carers. I am sure this has been difficult for the management to maintain. They have also identified how they can assist us more. Thank you 5 star service.
13 November 2024
I asked Mum this morning and she said she is very happy with the care she receives. Having a shower each morning is something she really enjoys and having her hair washed twice a week too. The midday clearing and cleaning of her lunchtime meal and getting her changed for bed. As she said she couldn't manage without the Lavender Care ladies.
11 July 2024
I am very happy with the service my sister is receiving from Lavender. All the staff are lovely and my sister enjoys their visits.
04 April 2024
My husband is very happy with all the staff that come to help him. They are very punctual and caring, we are always treated with care and we like all the carers.
02 April 2024
Very good service, ladies nice, talk to you and are helpful.
23 November 2023
Excellent all-around service with great communication. The staff provided are competent and fully trained within their field. Throughout the Covid pandemic, care and attention to detail was faultless and allowed them to continue to provide a valuable service. Lavender have a complete understanding of our needs and have the requirements to "fine-tune" the services provided on a daily/weekly basis. Highly recommend and look forward to continue working with them.
21 November 2023
The three weeks your staff were in attendance, I was treated with care and kindness. I was extremely pleased with every detail they performed.
01 November 2023
The carers are always clean and well presented themselves. They treat my dad with dignity and always address him personally, rather than expecting Mum to answer for him. They are usually prompt in attending the appointments. When the work with my dad is finished the carers undertake other domestic tasks around the home e.g. ironing. Lavender office staff and management are helpful and can work with families to tailor the care to the needs of the client and spouse.
04 September 2023
My mum is 87 years old with very poor eyesight and dementia which makes her very anxious. She looks forward to the carers coming in 3 times a day. They treat her with much love, care and professionalism. She said although she can't see the carer's faces she can tell they are happy by their body language which makes her happy, which is a great help.
06 June 2022
I have been looking after my mum for some time now. Recently mums health has become much worse and her mobility extremely limited. A couple of months ago I reached out to Lavender Care to see if I could get some care calls to help mum three times a day for breakfast, dinner and tea, as mum could not stand in the kitchen for long. After a fall in the kitchen, mum needed someone to get her meals. These care calls were put in place quickly and the carers were friendly and helpful. I am so grateful for Lavender Care as one week after they started I came down with covid. I was grateful to the carers that they could go in and care for mum in my absence.
25 June 2021
We had a very good review - sorted one for two things out that we wanted to know about in case we will need more help later on as Mum gets older. We are very pleased with the carers and how helpful they all are.
16 June 2021
Lavender are attentive, caring, understanding and I appreciate my mum's care.
09 June 2021
I am an 86 year old widow and had an unexpected operation in March. My children all live about 3 hours away. I had had experience of Lavender when my husband was ill so they were my first choice of carers and they were super. Very friendly carers who were very helpful.
23 March 2021
I would like to express my thanks for the care that my mum received over the past few years. The staff were all very pleasant and professional, enabling my mum to live at home despite her progressive Alzheimer's disease. They took the time to get to know her and develop a friendly relationship which was so important. Many thanks.
10 March 2021
The Lavender ladies are extremely helpful and my mum, who suffers from dementia as well as other health issues, is now stable, comfortable and well looked after. Mum is now at a more healthy weight and her personal hygiene is managed to a high standard. It's enabled me to become more of a daughter who can visit socially and not be 'on-call' 24/7. Odd problems crop up, but are soon sorted by the management team.
23 July 2020
My father’s regular ladies utterly encompass the meaning of the word caring. They are so thoughtful, so patient and thoroughly accommodate his needs. They really do see things from his viewpoint and approach every task with his maximum comfort in mind and, if necessary, cajole and encourage gently. They have also been happy to deal with unexpected events (i.e. the fuse box tripping out) and are always very quick to pass on any concerns. Many thanks to the regular treasures and the other super ladies who have filled in once each to ensure continuity of care.
01 July 2020
As a preferred provider I had never had any contact with Lavender Support Services and had no knowledge of them. I'm very pleased to report that the service my mother in law received from them was first class. By midweek I had a duty rota for the following week of who would be visiting and at what time. The carers were kept to a small team and all of them had regular contact with my mother in law which allowed for a positive relationship to develop. Quality of care was excellent. Any contact with the office to make changes/pass on information was dealt with efficiently. Support following my mother in law's death continued and showed true caring.
23 June 2020
Excellent care was provided for my Nan during her last 5 weeks of life. It may have been a short time, but the carers made a real difference, encouraging fluids and even feeding her jelly, as that's what she liked the most! They were always on time, friendly, chatty and made my Nan feel very safe. It was nice to see the same friendly faces on most days of the week. Thank you to all of you.
23 July 2019
I am happy with the service Lavender provide. I ask them to do something and it gets done. The care is 100% top standard. The main thing is my mother is happy. Lavender carers make sure she has her needs met so I'm happy too. Thank you.