Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Latest Reviews for Wepre Villa Homecare Ltd

stars
stars 28 August 2024
I did a previous review. I didn't want a male carer full-stop. I said I would not be happy with a male carer. I phoned after the first week and told the lady I was not happy with the different carer every day and I was having a problem with communication, she told me it would be sorted by the middle of the next week but no, it was still a different carer every day. And after my second chat with her, you sent a male carer 3 days on the trot, so I phoned again and said don't come to my house again. The lady said okay so on Saturday, a carer came, I said sorry but I cancelled my care but I don't think she understood what I said. So Sunday morning another carer came and she could understand a little English so she must have got the message to your office as nobody else came. Sorry, but I am not happy with your response I didn't request a male carer. And I was not happy with communication with all the different carers. So in my opinion your office got all communication wrong.
Review from David T (Client / Service User)