Submit a Review for Audley Care Clevedon
Ben Rhydding Drive, Ben Rhydding, Ilkley, LS29 8AQ
View Full Details of Audley Care ClevedonLatest Reviews for Audley Care Clevedon
13 December 2024
The care team are excellent, always a smile on their faces. Cannot fault them at all.
03 September 2024
The care team put all the arrangements in place to allow my stepmother to move back to her apartment after a fall resulting in a broken hip and an extended stay in hospital and a nursing home. They have organised shopping and cleaning as well as personal care and gone out of their way to ensure that my stepmother has been safe and comfortable during her time at Audley.
01 August 2024
Unfortunately I had a fall after only being here for 1 week. I had to get up at 3am and was very disoriented and fell - couldn't get up so pressed the button for assistance which came within 5 minutes. Got me to my feet. I stayed here and saw a doctor who told me I had broken some ribs and was very badly bruised. This happened 2 weeks ago. Assistance was very good.
24 May 2024
We have a good relationship with the care team which enables us to work together to refine the care programme to meet my mother's needs.
24 May 2024
My husband collapsed and within seconds a carer was in the house helping to get him up from the floor. She also immediately telephoned the GP and within a couple of hours was admitted to the hospital with heart problems.
16 May 2024
Audley carers have been caring for my mum for a few months now and we are extremely happy with them. They are all very professional and friendly. my mum has dementia and can be quite difficult but they are all very patient in dealing with her. I would highly recommend!
16 May 2024
Audley Care Clevdeon have cared for my 91-year-old mum for the past 5 years. All the carers are kind and courteous and trustworthy. I know they always do their best for Mum.
18 March 2024
We were generally very happy with Audley Care having had contact with the company since November 2022. The only reason for ending the arrangement was because my mother's needs changed. We were extremely happy with the care my mum received and very rarely had to raise any issues. No visits were ever missed even when the weather was terrible. Any queries were promptly dealt with. I would highly recommend this company.
20 April 2022
Audley Care Clevedon have been coming to care for my 85-year-old Mum in her own home since January 2022 following an extended stay in hospital. She has needed four visits a day and all the caregiving staff attending to her needs have been fantastic. The communication between the main office to address any concerns has been welcomed and has been quickly dealt with in a professional and friendly manner. All communications with both the caregivers and the office have been extremely supportive. Thank you Audley.
01 July 2021
My father has lived at Clevedon in Ilkley for several years and has needed support on and off from Audley Care. He recently had a heart attack. The response from Audley Care in the acute situation was fantastic. Several members of staff were immediately available to call an ambulance, support my father and help find his things to take to the hospital. On discharge which was arranged with short notice, the staff responded with no delay to his need for 5 visits a day. Every member of staff is caring respectful well trained and kind. I am very grateful to know he is so well looked after.
22 April 2021
Very pleased with the care and support received. Any concerns are acted upon quickly. Slight disappointment at the number of different faces/carers each week - causes difficulties for a client with dementia. Otherwise, very happy with the service, thank you.
07 April 2021
We have two carers four times a day. They are all kind, friendly, professional and treat my husband with upmost dignity. Cannot praise them enough. The service is second to none. Very grateful for their hep, would not cope without them.
17 June 2020
My review broadly speaking has been good from all areas which are covered. Obviously, there have been occasions when things have been difficult that has a reflect upon the system. Overall everything works very efficiently in all areas.
04 June 2020
During the month of April, I needed extra care and Audley Care arranged this at very short notice. The carers who visited were ones who I was already familiar with. They were extremely helpful and efficient and they were also very reassuring during these very difficult times. I would hope that the carers are awarded a payrise in view of them working throughout the Covid-19 crisis.
29 May 2020
Overall I am very happy with the service provided.
28 May 2020
Care is very good, generally.
27 March 2020
Excellent care, all the ladies are very helpful and lovely to me.
29 March 2019
The overall experience is excellent. Initially, we were told that two or three staff would cover our needs. I think we have got to know your total team with many last minute changes, so management could be more efficient.
10 September 2018
The staff are always pleasant and polite and always have a friendly and professional manner.
21 August 2018
The care that has been given to my father over the last weeks has been excellent. Prompt call times and a very friendly service. Professional through and through.
Latest Reviews for Audley Care Clevedon
13 December 2024
The care team are excellent, always a smile on their faces. Cannot fault them at all.
03 September 2024
The care team put all the arrangements in place to allow my stepmother to move back to her apartment after a fall resulting in a broken hip and an extended stay in hospital and a nursing home. They have organised shopping and cleaning as well as personal care and gone out of their way to ensure that my stepmother has been safe and comfortable during her time at Audley.
01 August 2024
Unfortunately I had a fall after only being here for 1 week. I had to get up at 3am and was very disoriented and fell - couldn't get up so pressed the button for assistance which came within 5 minutes. Got me to my feet. I stayed here and saw a doctor who told me I had broken some ribs and was very badly bruised. This happened 2 weeks ago. Assistance was very good.
24 May 2024
We have a good relationship with the care team which enables us to work together to refine the care programme to meet my mother's needs.
24 May 2024
My husband collapsed and within seconds a carer was in the house helping to get him up from the floor. She also immediately telephoned the GP and within a couple of hours was admitted to the hospital with heart problems.
16 May 2024
Audley carers have been caring for my mum for a few months now and we are extremely happy with them. They are all very professional and friendly. my mum has dementia and can be quite difficult but they are all very patient in dealing with her. I would highly recommend!
16 May 2024
Audley Care Clevdeon have cared for my 91-year-old mum for the past 5 years. All the carers are kind and courteous and trustworthy. I know they always do their best for Mum.
18 March 2024
We were generally very happy with Audley Care having had contact with the company since November 2022. The only reason for ending the arrangement was because my mother's needs changed. We were extremely happy with the care my mum received and very rarely had to raise any issues. No visits were ever missed even when the weather was terrible. Any queries were promptly dealt with. I would highly recommend this company.
20 April 2022
Audley Care Clevedon have been coming to care for my 85-year-old Mum in her own home since January 2022 following an extended stay in hospital. She has needed four visits a day and all the caregiving staff attending to her needs have been fantastic. The communication between the main office to address any concerns has been welcomed and has been quickly dealt with in a professional and friendly manner. All communications with both the caregivers and the office have been extremely supportive. Thank you Audley.
01 July 2021
My father has lived at Clevedon in Ilkley for several years and has needed support on and off from Audley Care. He recently had a heart attack. The response from Audley Care in the acute situation was fantastic. Several members of staff were immediately available to call an ambulance, support my father and help find his things to take to the hospital. On discharge which was arranged with short notice, the staff responded with no delay to his need for 5 visits a day. Every member of staff is caring respectful well trained and kind. I am very grateful to know he is so well looked after.
22 April 2021
Very pleased with the care and support received. Any concerns are acted upon quickly. Slight disappointment at the number of different faces/carers each week - causes difficulties for a client with dementia. Otherwise, very happy with the service, thank you.
07 April 2021
We have two carers four times a day. They are all kind, friendly, professional and treat my husband with upmost dignity. Cannot praise them enough. The service is second to none. Very grateful for their hep, would not cope without them.
17 June 2020
My review broadly speaking has been good from all areas which are covered. Obviously, there have been occasions when things have been difficult that has a reflect upon the system. Overall everything works very efficiently in all areas.
04 June 2020
During the month of April, I needed extra care and Audley Care arranged this at very short notice. The carers who visited were ones who I was already familiar with. They were extremely helpful and efficient and they were also very reassuring during these very difficult times. I would hope that the carers are awarded a payrise in view of them working throughout the Covid-19 crisis.
29 May 2020
Overall I am very happy with the service provided.
28 May 2020
Care is very good, generally.
27 March 2020
Excellent care, all the ladies are very helpful and lovely to me.
29 March 2019
The overall experience is excellent. Initially, we were told that two or three staff would cover our needs. I think we have got to know your total team with many last minute changes, so management could be more efficient.
10 September 2018
The staff are always pleasant and polite and always have a friendly and professional manner.
21 August 2018
The care that has been given to my father over the last weeks has been excellent. Prompt call times and a very friendly service. Professional through and through.