Submit a Review for Home Instead (York)
10 Clifton Moor Business Village, James Nicolson Link, Clifton Moor, York, YO30 4XG
View Full Details of Home Instead (York)Latest Reviews for Home Instead (York)
25 April 2024
Thank you very much for caring for my mother over the past few months. The three ladies were excellent very professional and personable. They took Mum out to tea rooms and to the local shop, together with cleaning washing, ironing, gardening and even mending the curtains. They cooked her meals and did the washing up. To be honest, nothing was too much trouble! They even went out for long walks across the fields. Please send my thanks to them all.
18 March 2024
I have been using this service for over a year now. Initially, I needed a great deal of physical support, but as I have got stronger my need for support has changed to one more of company. The care, patience and understanding I have been shown are much appreciated and have gone a long way in helping me to adjust to my new circumstances.
15 March 2024
Could not be better. Friendly helpful and a pleasure to meet.
06 March 2024
I cannot speak highly enough about the care and attention Home Instead provide for my mother. It is quite simply excellent. The company has been providing care for over two years, enabling Mum to remain independent in her own home. She is cared for by a small regular group of care workers, all of whom are excellent in the manner and professional way they provide care for Mum. A full discussion of Mum's care needs with myself took place initially and over time some changes have been discussed and accommodated. The company has always responded positively and promptly to any enquiry I have made and whilst respecting Mum's privacy ensure any concerns are addressed. Mum is very happy with all the care workers that visit her and as I live a considerable distance away I am confident that Mum is well cared for and her needs attended to. The portal is brilliant at giving me a daily insight. I highly recommend this company.
05 March 2024
Home Instead has been providing care for my mother-in-law for several years. The care professionals are great with her. They treat her with respect and kindness and she enjoys their visits. We have found the management staff to be very supportive and helpful as her needs have increased and they have also supported the family as well.
05 March 2024
The lady that visits Mum is superb! Mum is on the edge of dementia, so just slipping into it, the care that she receives is therefore vital in terms of her getting out and about be a trip to the shops or the garden centre for a drink and a scone. This helps her still feel involved in life, the timing of the care has been massively important as it commenced just before Dad passed away so has given important continuity. The team at Home Instead York have been lovely, they just need to be a little 'slicker' in insuring invoicing works right, first time and every time - otherwise perfect.
12 January 2024
Home Instead was a huge help by visiting regularly, giving medication to mum, helping with her personal care and lifting her mood. As mum's needs grew, they visited more often and even took her for her weekly shopping! They enabled mum to stay in her own home for as long as possible. The portal was very useful in keeping family members informed after each visit. Thank you.
16 August 2023
Home Instead were recommended to us and we have found the care provided by them to be first class. My mum has dementia and all the carers treat her with respect and are very professional. Mum would not have been able to stay in her own home for as long as she has without this support. Many thanks to all the team.
20 July 2023
Mum has Alzheimer’s. Initially I was scared and heartbroken but I managed, she was not eating, she was 6 stone! I needed help. Immediately Home Instead (York) gave professional care, the administration staff inform me of rotas a couple of weeks in advance which I write in Mum's diary, if changes have to be made I get notice and even with 6 monthly care reviews, I know I can call them at any time and they will be prompt to act on my concerns/requests. The caregivers are all lovely, Mum is very fond of them all. Each give amazing care to Mum and I never worry about her. They are very professional and respectful. Their knowledge of Dementia and Mum's needs are their priority. I can honestly say that without Home Instead I would have crumbled years ago. Thank you, Home Instead for your professional dedication to Mum’s wellbeing over the past 5 years. I have recommended Home Instead to many people for help with their elderly parents and to friends who would like to work in the care sector.
19 May 2023
Home Instead (York) have enabled us to give my mother-in-law what she wants - care at her home. She has twice daily visits. Sometimes she is taken shopping or to medical appointments. The care provided is excellent and communication with us is outstanding. We have team working on my mother-in-law's behalf.
24 April 2023
Home Instead (York) have been a lifesaver. The care they provide is excellent and they go above and beyond for my Dad. Everyone is very nice, caring and empathetic. They communicate very well. I know my dad is in excellent hands.
28 March 2023
My mother has been using the services from Home Instead for around a year now. She has twice-weekly visits from two different female carers both of whom are lovely! They do odd jobs for her, provide much needed company and are always happy to help. It has enabled Mum to continue living independently in her own home at ninety-three years old. Cannot praise the service and care she receives enough.
26 March 2023
All of the caregivers who came to my aunt were very pleasant and took great care of her. They cooked her meals and helped her make healthy choices. She enjoyed their company every day. I found Home Instead very helpful when organising extra care and were always available to chat to if there were any problems.
23 March 2023
I appointed Home Instead (York) following the collapse of another care agency to care for my Aunt. Rather than feel like a service, my experience was more of a collaboration and even a consultation on an ongoing basis. If there were issues/observations or things that need to be done then I was informed and kept up to date with events and progress. The carers built strong relationships with my Aunt and she learned to trust them. They came to her rescue on more than one occasion. I had every confidence that my Aunt was in good hands. Now, out of necessity, it has been necessary to move my Aunt to a Residential Home for respite and a trial but that transition has been difficult because of how good the team at Home Instead are. They have my thanks and gratitude and absolute recommendation.
13 March 2023
A friend recommended Home Instead. Frankly, I had not heard of the organisation, though how revolutionary they have been for my mother’s health and wellbeing! Absolutely outstanding care, commitment, compassion and communication. The service, reporting back, care updates and in particular the bond they have formed with my mum has been incredible. She has another chapter to her life now that Home Instead are with her.
01 March 2023
Home Instead have enabled us to keep Mum at home over the last two years and their kindness and care has been second to none. Mum loves their visits and we as a family have appreciated their help and support. We would definitely recommend Home Instead to others and we cannot thank you enough.
12 January 2023
My mother has enjoyed an increasing level of care from Home Instead over the last two and a half years. She started having a couple of hours most days a week and has progressed to now requiring full-time, live-in care. We initially looked long and hard at the care providers available and eventually asked Home Instead to look after her. We couldn't have made a better decision! From our first contact, Home Instead could not have provided a better or more caring service. They have been very receptive to my mum's changing needs and nothing has been too much trouble for them. During the time we have been using Home Instead, we have talked to a number of their team on numerous occasions about my mum's care - all of the team members couldn't have been more helpful and it felt like my mum was treated as a valued member of their wider family. This was really reassuring and I would recommend them without hesitation as an organisation that really does have caring at its heart.
12 December 2022
Home Instead looked after my wife, who has Alzheimer's, for just under twelve months before she went into a care home. I only needed them for 4 hours per week. On every visit the carers were excellent companions for my wife and took care of her every need, from help with bathing and hair washing, doing jigsaws and even on occasions taking her out to local cafes/garden centres for tea and cakes. They were very friendly, kind and understanding and kept me informed about the activities they and my wife did during a visit. The staff at head office were always helpful, understanding and quick to respond whenever I got in touch with them. All in all, every time my wife and I were in contact with Home Instead, when we both needed their help during the last ten months, their response and caring attitude were absolutely excellent. I would have no hesitation in recommending them as a caring organisation.
30 November 2022
From the very first meetings in the office of Home Instead, we were made to feel welcome. The time the team took to understand my mum's needs (and those of my dad, who was her full-time carer up to that point) was excellent and resulted in the carers being extremely suitable for what Mum required. Communication and care throughout were excellent. If your family is taking its first steps in investigating home care options, I couldn't recommend the Home Instead team in York highly enough.
03 May 2022
We have used Home Instead (York) for over three years to provide my mother with overnight care at home. We have never had any problems with the service, the carers have been wonderful, providing warm and compassionate care, which included caring for my mum’s two dogs. The organisation has been excellent and the response to any issues has been comprehensive and speedy. We would unhesitatingly recommend the service. Not the cheapest but quality is what counts when caring for the vulnerable.
Latest Reviews for Home Instead (York)
25 April 2024
Thank you very much for caring for my mother over the past few months. The three ladies were excellent very professional and personable. They took Mum out to tea rooms and to the local shop, together with cleaning washing, ironing, gardening and even mending the curtains. They cooked her meals and did the washing up. To be honest, nothing was too much trouble! They even went out for long walks across the fields. Please send my thanks to them all.
18 March 2024
I have been using this service for over a year now. Initially, I needed a great deal of physical support, but as I have got stronger my need for support has changed to one more of company. The care, patience and understanding I have been shown are much appreciated and have gone a long way in helping me to adjust to my new circumstances.
15 March 2024
Could not be better. Friendly helpful and a pleasure to meet.
06 March 2024
I cannot speak highly enough about the care and attention Home Instead provide for my mother. It is quite simply excellent. The company has been providing care for over two years, enabling Mum to remain independent in her own home. She is cared for by a small regular group of care workers, all of whom are excellent in the manner and professional way they provide care for Mum. A full discussion of Mum's care needs with myself took place initially and over time some changes have been discussed and accommodated. The company has always responded positively and promptly to any enquiry I have made and whilst respecting Mum's privacy ensure any concerns are addressed. Mum is very happy with all the care workers that visit her and as I live a considerable distance away I am confident that Mum is well cared for and her needs attended to. The portal is brilliant at giving me a daily insight. I highly recommend this company.
05 March 2024
Home Instead has been providing care for my mother-in-law for several years. The care professionals are great with her. They treat her with respect and kindness and she enjoys their visits. We have found the management staff to be very supportive and helpful as her needs have increased and they have also supported the family as well.
05 March 2024
The lady that visits Mum is superb! Mum is on the edge of dementia, so just slipping into it, the care that she receives is therefore vital in terms of her getting out and about be a trip to the shops or the garden centre for a drink and a scone. This helps her still feel involved in life, the timing of the care has been massively important as it commenced just before Dad passed away so has given important continuity. The team at Home Instead York have been lovely, they just need to be a little 'slicker' in insuring invoicing works right, first time and every time - otherwise perfect.
12 January 2024
Home Instead was a huge help by visiting regularly, giving medication to mum, helping with her personal care and lifting her mood. As mum's needs grew, they visited more often and even took her for her weekly shopping! They enabled mum to stay in her own home for as long as possible. The portal was very useful in keeping family members informed after each visit. Thank you.
16 August 2023
Home Instead were recommended to us and we have found the care provided by them to be first class. My mum has dementia and all the carers treat her with respect and are very professional. Mum would not have been able to stay in her own home for as long as she has without this support. Many thanks to all the team.
20 July 2023
Mum has Alzheimer’s. Initially I was scared and heartbroken but I managed, she was not eating, she was 6 stone! I needed help. Immediately Home Instead (York) gave professional care, the administration staff inform me of rotas a couple of weeks in advance which I write in Mum's diary, if changes have to be made I get notice and even with 6 monthly care reviews, I know I can call them at any time and they will be prompt to act on my concerns/requests. The caregivers are all lovely, Mum is very fond of them all. Each give amazing care to Mum and I never worry about her. They are very professional and respectful. Their knowledge of Dementia and Mum's needs are their priority. I can honestly say that without Home Instead I would have crumbled years ago. Thank you, Home Instead for your professional dedication to Mum’s wellbeing over the past 5 years. I have recommended Home Instead to many people for help with their elderly parents and to friends who would like to work in the care sector.
19 May 2023
Home Instead (York) have enabled us to give my mother-in-law what she wants - care at her home. She has twice daily visits. Sometimes she is taken shopping or to medical appointments. The care provided is excellent and communication with us is outstanding. We have team working on my mother-in-law's behalf.
24 April 2023
Home Instead (York) have been a lifesaver. The care they provide is excellent and they go above and beyond for my Dad. Everyone is very nice, caring and empathetic. They communicate very well. I know my dad is in excellent hands.
28 March 2023
My mother has been using the services from Home Instead for around a year now. She has twice-weekly visits from two different female carers both of whom are lovely! They do odd jobs for her, provide much needed company and are always happy to help. It has enabled Mum to continue living independently in her own home at ninety-three years old. Cannot praise the service and care she receives enough.
26 March 2023
All of the caregivers who came to my aunt were very pleasant and took great care of her. They cooked her meals and helped her make healthy choices. She enjoyed their company every day. I found Home Instead very helpful when organising extra care and were always available to chat to if there were any problems.
23 March 2023
I appointed Home Instead (York) following the collapse of another care agency to care for my Aunt. Rather than feel like a service, my experience was more of a collaboration and even a consultation on an ongoing basis. If there were issues/observations or things that need to be done then I was informed and kept up to date with events and progress. The carers built strong relationships with my Aunt and she learned to trust them. They came to her rescue on more than one occasion. I had every confidence that my Aunt was in good hands. Now, out of necessity, it has been necessary to move my Aunt to a Residential Home for respite and a trial but that transition has been difficult because of how good the team at Home Instead are. They have my thanks and gratitude and absolute recommendation.
13 March 2023
A friend recommended Home Instead. Frankly, I had not heard of the organisation, though how revolutionary they have been for my mother’s health and wellbeing! Absolutely outstanding care, commitment, compassion and communication. The service, reporting back, care updates and in particular the bond they have formed with my mum has been incredible. She has another chapter to her life now that Home Instead are with her.
01 March 2023
Home Instead have enabled us to keep Mum at home over the last two years and their kindness and care has been second to none. Mum loves their visits and we as a family have appreciated their help and support. We would definitely recommend Home Instead to others and we cannot thank you enough.
12 January 2023
My mother has enjoyed an increasing level of care from Home Instead over the last two and a half years. She started having a couple of hours most days a week and has progressed to now requiring full-time, live-in care. We initially looked long and hard at the care providers available and eventually asked Home Instead to look after her. We couldn't have made a better decision! From our first contact, Home Instead could not have provided a better or more caring service. They have been very receptive to my mum's changing needs and nothing has been too much trouble for them. During the time we have been using Home Instead, we have talked to a number of their team on numerous occasions about my mum's care - all of the team members couldn't have been more helpful and it felt like my mum was treated as a valued member of their wider family. This was really reassuring and I would recommend them without hesitation as an organisation that really does have caring at its heart.
12 December 2022
Home Instead looked after my wife, who has Alzheimer's, for just under twelve months before she went into a care home. I only needed them for 4 hours per week. On every visit the carers were excellent companions for my wife and took care of her every need, from help with bathing and hair washing, doing jigsaws and even on occasions taking her out to local cafes/garden centres for tea and cakes. They were very friendly, kind and understanding and kept me informed about the activities they and my wife did during a visit. The staff at head office were always helpful, understanding and quick to respond whenever I got in touch with them. All in all, every time my wife and I were in contact with Home Instead, when we both needed their help during the last ten months, their response and caring attitude were absolutely excellent. I would have no hesitation in recommending them as a caring organisation.
30 November 2022
From the very first meetings in the office of Home Instead, we were made to feel welcome. The time the team took to understand my mum's needs (and those of my dad, who was her full-time carer up to that point) was excellent and resulted in the carers being extremely suitable for what Mum required. Communication and care throughout were excellent. If your family is taking its first steps in investigating home care options, I couldn't recommend the Home Instead team in York highly enough.
03 May 2022
We have used Home Instead (York) for over three years to provide my mother with overnight care at home. We have never had any problems with the service, the carers have been wonderful, providing warm and compassionate care, which included caring for my mum’s two dogs. The organisation has been excellent and the response to any issues has been comprehensive and speedy. We would unhesitatingly recommend the service. Not the cheapest but quality is what counts when caring for the vulnerable.