Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Francis Lodge Care Agency

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stars 12 September 2023
My grandmother started receiving the services of Francis care home in August 2023. We have received a smooth sailing service and are delighted to have such a relationship between client and carers. The carers come in and get straight to the point, willing to assist my grandmother in any emotion or situation that they enter upon. We have had such services provided by the manager and the team.
Review from A A (Granddaughter of Client/Service User)
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stars 03 July 2019
We are happy with the services provided by Francis Care. Always on time.
Review from Bharti S (Daughter of Client/Service User)
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stars 17 October 2018
Overall very happy with the service provided. My mother seems very happy and there is a lot more cleanliness around the flat. At least she now has a bath every other day and clean clothes as well.
Review from Stephen G (Son of Client/Service User)
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stars 28 September 2017
I am happy with staff.
Review from Pirapatatha B (Client / Service User)
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stars 31 May 2017
Carer is providing productive, good service e.g making my husband to do his physio activity, in a very professional but friendly manner. Also, the other services such as feeding, changing and making the bed are all high standard.
Review from Zaibumnisa N (Wife of Client/Service User)
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stars 07 November 2016
Very good, honest, on time, very reliable.
Review from Clive B (Friend of Client/Service User)