Submit a Review for Home Instead (Newcastle under Lyme and Stoke on Trent)
7 Fellgate Court, Froghall, Newcastle-under-Lyme, ST5 2UA
View Full Details of Home Instead (Newcastle under Lyme and Stoke on Trent)Latest Reviews for Home Instead (Newcastle under Lyme and Stoke on Trent)
29 October 2024
Home Instead have been providing care for my mum, who has dementia and lives alone, for several years. One particular carer, is the epitome of what my mum requires. Their skills go above and beyond and I feel relaxed and content when my mum is being cared for by her. Everything I ask of the carer, she complies with. She thinks ahead and completes preparatory care in advance so my mum is ready for day care etc. Everything is done with care and love. She uses her initiative and has helped me and mum so much. I work shifts, and I feel confident when I know she's there.
15 May 2024
The carer has been my help for some time now. She has always done excellent work for me! She will be very sadly missed I am very sad she is going. She is also very efficient. Please do not let her go.
20 November 2023
There has been an improvement in the services, in that I have my won group of carers that visit me. When I first used the service in 2017 I never knew who would be coming, so a good part of my hour was spend explaining where everything was and what I needed. I now find the services excellent. The carers are pleasant and do what I ask of them, they perform their duties to my satisfaction and in a pleasant manner.
16 November 2023
Very good.
09 October 2023
We received a excellent service from start to finish from all of the staff. A great company that helped us when we required emergency support at short notice. They went above and beyond and I am extremely grateful for this.
06 March 2023
My elderly patients have been using the service for two years. The process from start to finish has been extremely smooth. Mum loved the continuity of carers and knowing exactly when they would be attending. Although they were there primarily for Dad, the carers always went out of their way to help Mum with everyday tasks such as changing the bedding, thus utilising the full hour. All staff have been most helpful in accommodating changing needs throughout the time. I would have no hesitation in using the service again.
05 January 2023
Home Instead has taken a flexible and professional approach in assessing the needs of my mum. They took time to assign carers, who are caring with nothing being too much trouble. The company are understandable, flexible and always available to listen to any concerns I have.
08 November 2022
The care my dad has received from Home Instead has been fantastic! They have been amazing! My dad loved all his carers they took time to get to know him, he always had a laugh with them and looked forward to seeing them. He saw them as friends. Our family will always be grateful for the care and kindness that has been given to our Dad. We are devastated we can no longer afford this care! We would not hesitate to recommend Home Instead in the future. Thank you.
18 October 2022
Our care provider was engaged to provide companionship to my husband. The young man was always on time, was always calm and softly spoken. This enabled my husband to be also calm and not his usual agitated. due to financial restraints, we were not able to continue for longer. Our best wishes go to this young man. thanks to everyone.
14 June 2022
I have been very happy with the care given to my mother. If any changes were needed to be made they were done quite softly, care was also given to myself in the form of moral support. The staff were all lovely.
07 February 2022
The family have always been very pleased with the care supplied by Home Instead. The carers are always punctual and always pleasant and also very caring, helpful and respectful. My mum always looks forward to their visits. The carers are always willing to help in any way that they can. I would not hesitate to recommend this company to anyone in need of care and assistance.
04 January 2022
I support an elderly lady who lives in Keele. She has a variety of issues and relationships have broken down with a number of other agencies. Home Instead have "hung on in". Your company is well organised, communication with me has been excellent and your staff are caring, professional and go the extra mile. Without you she would not be able to stay in the home she loves.
25 November 2021
When your loved one needs more help than you are able to give it can bring enormous worry and pressure. The team at Home Instead (Newcastle under Lyme and Stoke on Trent) came to our rescue at such a time. Despite the additional problems of Covid 19 and its restrictions - the care team worked with determination and support with our family to meet Mums needs. Communication was paramount between us and we will be ever grateful for their love and support to us all.
17 September 2021
The care team of Home Instead is excellent. All who have been in our home have been kind, caring and professional. We have peace of mind knowing that he is being well looked after by your team.
09 July 2021
I was looking for a company that would offer flexible home care for my 87-year-old mother who has started in the early stages of dementia. I asked for advice on a local forum for reviews which would help me in making the correct decision. I was messaged by an individual who happens to be a local resident and who works for Home Instead. She was very professional and supportive in answering all my questions and far exceeded my expectations in her own time at night. She totally put my mind at rest and installed confidence in helping me make the decision to utilise their services. This company goes above and beyond in their care and are flexible with timings looking at your every need and requirement. The care staff are amazing they go above and beyond their duties making each visit special. A massive thank you to the team for just being there and helping make peoples lives so much better you are our angels.
09 June 2021
Home Instead supported my mother during the last 15 months of her life, allowing her to be as independent as possible. They consistently went the extra mile to help and look after her, and always asked if it was okay to bill for the extra time that they'd volunteered to do.
09 June 2021
Caring considerate care staff who are prompt and punctual. I have found the app very informative and helped me to keep track of duties that needed doing for my mother-in-law, allowing us to spend more quality time with each other. Also, customer service is excellent.
09 June 2021
Home Instead (Newcastle under Lyme and Stoke on Trent) have provided care for our mother for many years. She was determined not to be stuck in a nursing home and my brothers and I started with just a companionship visit or two a week. With our mum’s current condition, there is no way she could still be living at home if it was not for the care provided by Home Instead. This now involves three visits a day, including shopping, cleaning, providing meals and above all good company. This has been exceptional in these times of Covid-19 when restrictions and distance have prevented our visiting much at all. There is not space here to list all the little (and sometimes not so little) things Home Instead have been able to facilitate - from boiler repairs to video calls and doctor’s appointments, to mention a few. If anyone is looking to find care for an elderly (or even not so elderly) relative, we would recommend them unreservedly just as they were originally recommended to us.
27 April 2021
Home Instead caregivers have provided help to my mother for the past 15 months or so. During the restrictions of this last year when my visits to Mum were limited, it has been so reassuring to have her cared for by such genuine, compassionate people who made real connections with Mum. I could not have asked for more.
21 April 2021
I engaged Home Instead Senior Care about three months ago at a time when I was most unwell and unable to care for my wife as I usually do. I had only intended that they would visit for a short period whilst I recovered, however, such is the value of the relationship my wife now has with her carers, we have decided to keep them on. They are a little more money than some other companies locally, but we have only had three carers (not dozens as we experienced before with another company) - they are always on time, consistent in their approach, well trained and were introduced on their first visit. Attention to detail - the little things - is second to none, and the office team are most supportive also. I have no hesitation in recommending this company.
Latest Reviews for Home Instead (Newcastle under Lyme and Stoke on Trent)
29 October 2024
Home Instead have been providing care for my mum, who has dementia and lives alone, for several years. One particular carer, is the epitome of what my mum requires. Their skills go above and beyond and I feel relaxed and content when my mum is being cared for by her. Everything I ask of the carer, she complies with. She thinks ahead and completes preparatory care in advance so my mum is ready for day care etc. Everything is done with care and love. She uses her initiative and has helped me and mum so much. I work shifts, and I feel confident when I know she's there.
15 May 2024
The carer has been my help for some time now. She has always done excellent work for me! She will be very sadly missed I am very sad she is going. She is also very efficient. Please do not let her go.
20 November 2023
There has been an improvement in the services, in that I have my won group of carers that visit me. When I first used the service in 2017 I never knew who would be coming, so a good part of my hour was spend explaining where everything was and what I needed. I now find the services excellent. The carers are pleasant and do what I ask of them, they perform their duties to my satisfaction and in a pleasant manner.
16 November 2023
Very good.
09 October 2023
We received a excellent service from start to finish from all of the staff. A great company that helped us when we required emergency support at short notice. They went above and beyond and I am extremely grateful for this.
06 March 2023
My elderly patients have been using the service for two years. The process from start to finish has been extremely smooth. Mum loved the continuity of carers and knowing exactly when they would be attending. Although they were there primarily for Dad, the carers always went out of their way to help Mum with everyday tasks such as changing the bedding, thus utilising the full hour. All staff have been most helpful in accommodating changing needs throughout the time. I would have no hesitation in using the service again.
05 January 2023
Home Instead has taken a flexible and professional approach in assessing the needs of my mum. They took time to assign carers, who are caring with nothing being too much trouble. The company are understandable, flexible and always available to listen to any concerns I have.
08 November 2022
The care my dad has received from Home Instead has been fantastic! They have been amazing! My dad loved all his carers they took time to get to know him, he always had a laugh with them and looked forward to seeing them. He saw them as friends. Our family will always be grateful for the care and kindness that has been given to our Dad. We are devastated we can no longer afford this care! We would not hesitate to recommend Home Instead in the future. Thank you.
18 October 2022
Our care provider was engaged to provide companionship to my husband. The young man was always on time, was always calm and softly spoken. This enabled my husband to be also calm and not his usual agitated. due to financial restraints, we were not able to continue for longer. Our best wishes go to this young man. thanks to everyone.
14 June 2022
I have been very happy with the care given to my mother. If any changes were needed to be made they were done quite softly, care was also given to myself in the form of moral support. The staff were all lovely.
07 February 2022
The family have always been very pleased with the care supplied by Home Instead. The carers are always punctual and always pleasant and also very caring, helpful and respectful. My mum always looks forward to their visits. The carers are always willing to help in any way that they can. I would not hesitate to recommend this company to anyone in need of care and assistance.
04 January 2022
I support an elderly lady who lives in Keele. She has a variety of issues and relationships have broken down with a number of other agencies. Home Instead have "hung on in". Your company is well organised, communication with me has been excellent and your staff are caring, professional and go the extra mile. Without you she would not be able to stay in the home she loves.
25 November 2021
When your loved one needs more help than you are able to give it can bring enormous worry and pressure. The team at Home Instead (Newcastle under Lyme and Stoke on Trent) came to our rescue at such a time. Despite the additional problems of Covid 19 and its restrictions - the care team worked with determination and support with our family to meet Mums needs. Communication was paramount between us and we will be ever grateful for their love and support to us all.
17 September 2021
The care team of Home Instead is excellent. All who have been in our home have been kind, caring and professional. We have peace of mind knowing that he is being well looked after by your team.
09 July 2021
I was looking for a company that would offer flexible home care for my 87-year-old mother who has started in the early stages of dementia. I asked for advice on a local forum for reviews which would help me in making the correct decision. I was messaged by an individual who happens to be a local resident and who works for Home Instead. She was very professional and supportive in answering all my questions and far exceeded my expectations in her own time at night. She totally put my mind at rest and installed confidence in helping me make the decision to utilise their services. This company goes above and beyond in their care and are flexible with timings looking at your every need and requirement. The care staff are amazing they go above and beyond their duties making each visit special. A massive thank you to the team for just being there and helping make peoples lives so much better you are our angels.
09 June 2021
Home Instead supported my mother during the last 15 months of her life, allowing her to be as independent as possible. They consistently went the extra mile to help and look after her, and always asked if it was okay to bill for the extra time that they'd volunteered to do.
09 June 2021
Caring considerate care staff who are prompt and punctual. I have found the app very informative and helped me to keep track of duties that needed doing for my mother-in-law, allowing us to spend more quality time with each other. Also, customer service is excellent.
09 June 2021
Home Instead (Newcastle under Lyme and Stoke on Trent) have provided care for our mother for many years. She was determined not to be stuck in a nursing home and my brothers and I started with just a companionship visit or two a week. With our mum’s current condition, there is no way she could still be living at home if it was not for the care provided by Home Instead. This now involves three visits a day, including shopping, cleaning, providing meals and above all good company. This has been exceptional in these times of Covid-19 when restrictions and distance have prevented our visiting much at all. There is not space here to list all the little (and sometimes not so little) things Home Instead have been able to facilitate - from boiler repairs to video calls and doctor’s appointments, to mention a few. If anyone is looking to find care for an elderly (or even not so elderly) relative, we would recommend them unreservedly just as they were originally recommended to us.
27 April 2021
Home Instead caregivers have provided help to my mother for the past 15 months or so. During the restrictions of this last year when my visits to Mum were limited, it has been so reassuring to have her cared for by such genuine, compassionate people who made real connections with Mum. I could not have asked for more.
21 April 2021
I engaged Home Instead Senior Care about three months ago at a time when I was most unwell and unable to care for my wife as I usually do. I had only intended that they would visit for a short period whilst I recovered, however, such is the value of the relationship my wife now has with her carers, we have decided to keep them on. They are a little more money than some other companies locally, but we have only had three carers (not dozens as we experienced before with another company) - they are always on time, consistent in their approach, well trained and were introduced on their first visit. Attention to detail - the little things - is second to none, and the office team are most supportive also. I have no hesitation in recommending this company.