Submit a Review for Home Instead (Redbridge & Walthamstow)
Unit 129, Higham Hill Business Centre, 313 Billet Road, London, E17 5PX
View Full Details of Home Instead (Redbridge & Walthamstow)Latest Reviews for Home Instead (Redbridge & Walthamstow)
09 October 2024
Our initial meeting was set at the right level - not sales orientated or pushy. The carers were efficient and on time. The app was very useful to track the visits and outcomes. Home Instead administration were able to accommodate our needs.
18 October 2023
The Home Instead team are absolutely fantastic. They go that extra mile and for a long time enabled us to keep Nan in her own home. They matched carers for her and kept the continuity. They add a personal touch and deliver first-class care with friendly and approachable staff. They almost feel like friends now! Some of the team have even visited my nan in her care home, in their own time and not for payment, which we have been very grateful for and is definitely something that seems above and beyond!
29 August 2023
Home Instead was recommended to me and when I enquired about their services I had a very comprehensive telephone consultation and then had an excellent needs assessment meeting with my father and brother present. The meeting was very useful for us as a family to help us identify needs and ongoing support. We needed to action the care package at very short notice after my father returned home after a stay in hospital and needed immediate support. The team reacted quickly and supported us through the process. The specific carers were chosen very thoughtfully for the job of caring for my father to ensure he did not become anxious or disorientated. The carers were amazing at being patient, kind and very nurturing towards my father. I have had an excellent experience with this team, they have supported my father and me through this caring journey and I am very grateful. Thank you.
18 April 2023
My Aunt had this service for just over 4 years and I can't praise or thank them enough for their wonderful care. From the care staff, office staff and manager, their support and consideration of my Aunt's needs was always excellent and very often above the call of duty. What a truly wonderful service I wouldn't hesitate to use them again and have referred other people to them frequently. This is a 6-star service!
02 March 2023
From our very first contact with Home Instead, everyone has been highly professional and thoughtful, putting my parents at the centre of all you did. Everyone in the office always responded quickly and efficiently to our phone calls and requests. The Caregivers always arrived promptly, they are well briefed and highly professional and caring. We couldn't have asked for more, or for better.
24 November 2021
I would thoroughly recommend Home Instead. Earlier this year my Mum was left on her own and needed more company than the family could provide. The manager at Home Instead visited us in Mum's garden and spent a lot of time chatting to Mum, assessing her needs, getting to know her and discussing how Mum could be helped. She suggested 2 carers who between them could visit Mum every day. This worked extremely well, they were lovely friendly ladies. Mum was happy to have more company and the carers would also report any concerns they had so we would be made aware.
24 November 2021
The carer has provided a consistently excellent service. He is thoughtful and sees potential problems before they result in mishaps. He willingly takes on any task and above all is always cheerful and therefore cheering.
05 October 2021
An adaptable, flexible and coordinated approach to providing care for persons wishing to remain in their home, but need support. Good communication with family to facilitate this. High level of common sense and level headed approach in handling changing and critical situations. Helpful and cooperative attitude.
04 October 2021
My mother's life has been transformed. She has grown in confidence and very much enjoys the company and help given by the Home Instead carers. They are always cheerful, reliable and friendly and they go out of their way to make life comfortable and enjoyable for her.
04 October 2021
I have found Home Instead (Redbridge & Walthamstow) to be a well run, professional company in which I have great confidence. The caring staff are competent, caring and diligent in their work and thorough in their reporting of all that they are doing in the daily log. All of the administrative and supervisory staff who I have dealt with have always been courteous, efficient and very helpful. In conclusion, I am very pleased to have found Home Instead as an organisation that I can trust to give the very best of care to my sister.
04 October 2021
We were made aware of Home Instead in November 2019 as a way to give Mum and I some help with looking after Dad at home who was diagnosed with Vascular dementia and it was important for him to get to know his carers before his memory prevented this. The manager visited my parents and took their needs into careful consideration and immediately knew which caregivers he would ask to visit. They have been absolutely perfect, so kind and considerate and always treated Dad with the dignity and respect he deserved whilst supporting my mum too. Dad loved humour and the caregivers enjoyed a joke with him right up until the end, they became his friends. We lost my wonderful dad in September 2020 however the same carers still visit my 96-year-old Mum to help her around the house, not to take over, but to assist where necessary. There have been times when we have had to change times/days and the office staff always go above and beyond to help, nothing is too much trouble. Highly recommended.
04 October 2021
The carers who visit my elderly parents are caring, hard-working and very personable. Nothing is too much trouble and my parents have benefited from them both physically and mentally. They keep the house clean, help with exercises given by their physiotherapist, take them for walks and take time to chat with them socially. Their quality of life has definitely improved.
12 April 2021
Home Instead (Redbridge & Walthamstow) was recommended to me by a relative approximately eighteen months ago to offer care and support to my ninety two year old father who has Vascular Dementia. Right from the beginning, this company took time and effort to put a small team of caregivers together to assist in his care. My dad had four wonderful caregivers who each brought something different to his quality of life and he really benefited from getting to know each one individually. He referred to them as his "friends" and looked forward to their visits. The small team was crucial, in my opinion, to anyone with dementia and together with us his family and the ladies in the office, we really worked as a team to help my dad through some very difficult times. They were patient, kind, fun and engaged with my dad in conversation. The office ladies were always there for support and let you know when anyone different may be attending or if there was a delay for any reason. I would highly recommend them.
28 January 2020
We cannot thank Home Instead enough for the superb support they provided for our 87-year-old mum, who has multiple needs including dementia. Every carer was chosen with care and they all did a fabulous job of taking good care of mum before she had to move into residential care as she needed 24-hour care. Mum loved her girls and misses them very much. Thank you for your amazing teamwork. Highly recommended.
02 September 2019
Our use of the service was perhaps not typical; to start with my husband was extremely unwell, then he was absent from home on four weeks respite care, then when he returned he was very much better and needed less care. The caregivers were excellent in all they did, whether personal care or housework or companionship; they were really caring and interested in us. The contact with the management was impressive. The staff there were sympathetic and understanding of our situation, able and willing to adjust our contract to fit our changing needs, and so pleasant, helpful, efficient and interested. All involved at the agency, whether managers or caregivers felt like friends. It was so good to find this level of service as previously we had to endure local authority contracted care agencies. In a way we are sad the contract has now ended as the level of care is not needed, but are sure that if it is needed in future we can with confidence make a new arrangement with this agency.
28 August 2019
I wish we'd called on them ages ago! My mother's condition has been getting worse and I found that I was increasingly spending my time taking care of her, which was a struggle because of also having to take care of my job and family. Home Instead has been wonderful in making life so much easier by helping with the day-to-day things such as shopping and medication, as well as providing much-needed companionship. I have particularly appreciated their patience, compassion and competence throughout. This is with the initial introduction, matching my mum to caregivers and the ongoing support from the caregivers and the management. I wanted to write this review both to show my appreciation but also because I had been apprehensive about employing carers, having heard the scare stories about carers on the news. Our experience with Home Instead has been wonderful and I wholeheartedly recommend them.
23 August 2019
Home Instead has made such a difference to my mother's quality of life. Mum's main carer is fabulous and mum considers her a friend. She really goes out of her way to find things that will be of interest to mum and she cheers mum up no end. The management are also fab. In the early stages, I had to reschedule meetings with Home Instead staff at very short notice due to issues with mum and they were completely understanding and full of advice. There is always communication about any staff holidays or slight changes. The admin staff have also been very helpful. Excellent service all round.
14 February 2018
We have used Home Instead for 5 years and their continued support and care for Mum is outstanding. The same carer is provided every time and as Mum's needs have increased, help has been provided. As my brother and I live some distance, we know we can rely on Mum's carer to accompany her to hospital appointments as well as providing thoughtful care at home. She visits twice a week and does housework, washing and any other odd jobs that need doing i.e. sewing buttons on. She also provides companionship as Mum worries a lot and it helps her to have someone she trusts to talk to. Definitely more a friend than carer now.
01 February 2018
Very reliable caring. Mum enjoys her visits.
01 February 2018
My experience with Home Instead is very good - My Mother's carers are fantastic. They are very kind and patient. My mother refers to them as friends. I have not used another agency so I cannot compare them to any other agency.
Latest Reviews for Home Instead (Redbridge & Walthamstow)
09 October 2024
Our initial meeting was set at the right level - not sales orientated or pushy. The carers were efficient and on time. The app was very useful to track the visits and outcomes. Home Instead administration were able to accommodate our needs.
18 October 2023
The Home Instead team are absolutely fantastic. They go that extra mile and for a long time enabled us to keep Nan in her own home. They matched carers for her and kept the continuity. They add a personal touch and deliver first-class care with friendly and approachable staff. They almost feel like friends now! Some of the team have even visited my nan in her care home, in their own time and not for payment, which we have been very grateful for and is definitely something that seems above and beyond!
29 August 2023
Home Instead was recommended to me and when I enquired about their services I had a very comprehensive telephone consultation and then had an excellent needs assessment meeting with my father and brother present. The meeting was very useful for us as a family to help us identify needs and ongoing support. We needed to action the care package at very short notice after my father returned home after a stay in hospital and needed immediate support. The team reacted quickly and supported us through the process. The specific carers were chosen very thoughtfully for the job of caring for my father to ensure he did not become anxious or disorientated. The carers were amazing at being patient, kind and very nurturing towards my father. I have had an excellent experience with this team, they have supported my father and me through this caring journey and I am very grateful. Thank you.
18 April 2023
My Aunt had this service for just over 4 years and I can't praise or thank them enough for their wonderful care. From the care staff, office staff and manager, their support and consideration of my Aunt's needs was always excellent and very often above the call of duty. What a truly wonderful service I wouldn't hesitate to use them again and have referred other people to them frequently. This is a 6-star service!
02 March 2023
From our very first contact with Home Instead, everyone has been highly professional and thoughtful, putting my parents at the centre of all you did. Everyone in the office always responded quickly and efficiently to our phone calls and requests. The Caregivers always arrived promptly, they are well briefed and highly professional and caring. We couldn't have asked for more, or for better.
24 November 2021
I would thoroughly recommend Home Instead. Earlier this year my Mum was left on her own and needed more company than the family could provide. The manager at Home Instead visited us in Mum's garden and spent a lot of time chatting to Mum, assessing her needs, getting to know her and discussing how Mum could be helped. She suggested 2 carers who between them could visit Mum every day. This worked extremely well, they were lovely friendly ladies. Mum was happy to have more company and the carers would also report any concerns they had so we would be made aware.
24 November 2021
The carer has provided a consistently excellent service. He is thoughtful and sees potential problems before they result in mishaps. He willingly takes on any task and above all is always cheerful and therefore cheering.
05 October 2021
An adaptable, flexible and coordinated approach to providing care for persons wishing to remain in their home, but need support. Good communication with family to facilitate this. High level of common sense and level headed approach in handling changing and critical situations. Helpful and cooperative attitude.
04 October 2021
My mother's life has been transformed. She has grown in confidence and very much enjoys the company and help given by the Home Instead carers. They are always cheerful, reliable and friendly and they go out of their way to make life comfortable and enjoyable for her.
04 October 2021
I have found Home Instead (Redbridge & Walthamstow) to be a well run, professional company in which I have great confidence. The caring staff are competent, caring and diligent in their work and thorough in their reporting of all that they are doing in the daily log. All of the administrative and supervisory staff who I have dealt with have always been courteous, efficient and very helpful. In conclusion, I am very pleased to have found Home Instead as an organisation that I can trust to give the very best of care to my sister.
04 October 2021
We were made aware of Home Instead in November 2019 as a way to give Mum and I some help with looking after Dad at home who was diagnosed with Vascular dementia and it was important for him to get to know his carers before his memory prevented this. The manager visited my parents and took their needs into careful consideration and immediately knew which caregivers he would ask to visit. They have been absolutely perfect, so kind and considerate and always treated Dad with the dignity and respect he deserved whilst supporting my mum too. Dad loved humour and the caregivers enjoyed a joke with him right up until the end, they became his friends. We lost my wonderful dad in September 2020 however the same carers still visit my 96-year-old Mum to help her around the house, not to take over, but to assist where necessary. There have been times when we have had to change times/days and the office staff always go above and beyond to help, nothing is too much trouble. Highly recommended.
04 October 2021
The carers who visit my elderly parents are caring, hard-working and very personable. Nothing is too much trouble and my parents have benefited from them both physically and mentally. They keep the house clean, help with exercises given by their physiotherapist, take them for walks and take time to chat with them socially. Their quality of life has definitely improved.
12 April 2021
Home Instead (Redbridge & Walthamstow) was recommended to me by a relative approximately eighteen months ago to offer care and support to my ninety two year old father who has Vascular Dementia. Right from the beginning, this company took time and effort to put a small team of caregivers together to assist in his care. My dad had four wonderful caregivers who each brought something different to his quality of life and he really benefited from getting to know each one individually. He referred to them as his "friends" and looked forward to their visits. The small team was crucial, in my opinion, to anyone with dementia and together with us his family and the ladies in the office, we really worked as a team to help my dad through some very difficult times. They were patient, kind, fun and engaged with my dad in conversation. The office ladies were always there for support and let you know when anyone different may be attending or if there was a delay for any reason. I would highly recommend them.
28 January 2020
We cannot thank Home Instead enough for the superb support they provided for our 87-year-old mum, who has multiple needs including dementia. Every carer was chosen with care and they all did a fabulous job of taking good care of mum before she had to move into residential care as she needed 24-hour care. Mum loved her girls and misses them very much. Thank you for your amazing teamwork. Highly recommended.
02 September 2019
Our use of the service was perhaps not typical; to start with my husband was extremely unwell, then he was absent from home on four weeks respite care, then when he returned he was very much better and needed less care. The caregivers were excellent in all they did, whether personal care or housework or companionship; they were really caring and interested in us. The contact with the management was impressive. The staff there were sympathetic and understanding of our situation, able and willing to adjust our contract to fit our changing needs, and so pleasant, helpful, efficient and interested. All involved at the agency, whether managers or caregivers felt like friends. It was so good to find this level of service as previously we had to endure local authority contracted care agencies. In a way we are sad the contract has now ended as the level of care is not needed, but are sure that if it is needed in future we can with confidence make a new arrangement with this agency.
28 August 2019
I wish we'd called on them ages ago! My mother's condition has been getting worse and I found that I was increasingly spending my time taking care of her, which was a struggle because of also having to take care of my job and family. Home Instead has been wonderful in making life so much easier by helping with the day-to-day things such as shopping and medication, as well as providing much-needed companionship. I have particularly appreciated their patience, compassion and competence throughout. This is with the initial introduction, matching my mum to caregivers and the ongoing support from the caregivers and the management. I wanted to write this review both to show my appreciation but also because I had been apprehensive about employing carers, having heard the scare stories about carers on the news. Our experience with Home Instead has been wonderful and I wholeheartedly recommend them.
23 August 2019
Home Instead has made such a difference to my mother's quality of life. Mum's main carer is fabulous and mum considers her a friend. She really goes out of her way to find things that will be of interest to mum and she cheers mum up no end. The management are also fab. In the early stages, I had to reschedule meetings with Home Instead staff at very short notice due to issues with mum and they were completely understanding and full of advice. There is always communication about any staff holidays or slight changes. The admin staff have also been very helpful. Excellent service all round.
14 February 2018
We have used Home Instead for 5 years and their continued support and care for Mum is outstanding. The same carer is provided every time and as Mum's needs have increased, help has been provided. As my brother and I live some distance, we know we can rely on Mum's carer to accompany her to hospital appointments as well as providing thoughtful care at home. She visits twice a week and does housework, washing and any other odd jobs that need doing i.e. sewing buttons on. She also provides companionship as Mum worries a lot and it helps her to have someone she trusts to talk to. Definitely more a friend than carer now.
01 February 2018
Very reliable caring. Mum enjoys her visits.
01 February 2018
My experience with Home Instead is very good - My Mother's carers are fantastic. They are very kind and patient. My mother refers to them as friends. I have not used another agency so I cannot compare them to any other agency.