Submit a Review for Heritage Healthcare (North East)
Heritage House, 10 Houndgate, Darlington, DL1 5RF
View Full Details of Heritage Healthcare (North East)Latest Reviews for Heritage Healthcare (North East)
19 August 2024
Staff are excellent, nothing is too much trouble. Polite, and caring, I can't fault them. You know who is coming approx times. No matter what they do, they always have a smile.
05 June 2024
I am more than satisfied with the service so far and long may it continue.
05 June 2024
I can hardly believe it is coming up to a year that you have been coming here. It has made such a difference, having your help. I have nothing but praise for all your carers, they are so caring and patient, and nothing is too much trouble for them. The office also is a good backup, nothing seems a trouble to them, they are also very supportive, no matter what the problem.
05 June 2024
I have received care from Heritage for 14 years. They are reliable and keep in touch with me regarding any changes. My carers are friendly and efficient. They help with all my needs and talk in a friendly, caring way, giving me companionship. They are first-rate.
29 April 2024
Heritage Healthcare provides a first-class service. The care workers are excellent and go out of their way to provide care of the highest quality. We appreciate the fact that we have had the same carers for a long time who give their utmost support and nothing ever seems too much trouble. Our daughter's needs are very well known to them. All these things give her an enormous sense of security. The leadership and office team are very supportive and we appreciate the efforts that are made to meet our care requests each month. We were recently extremely impressed with the induction programme for a new care worker. The company wholeheartedly supported her by giving as much time as she needed to shadow so when she came to work independently, the change was absolutely seamless and we acquired another excellent team member. We cannot rate the service that is provided by Heritage highly enough, thank you to everyone.
20 March 2024
The care we receive could not be bettered. Our carer is exemplary in every way, totally efficient at her job and genuinely caring as if she was one of the family.
24 November 2023
When looking for support and care I had concerns about being with an agency. I was concerned as to how well my carers would know me, whether would I feel comfortable, would I know from one day or another who would be coming. How on earth would I sort it all out with an agency? The answer was a great agency! Which I believe I have found in Heritage Healthcare North East (Darlington). On my first phone call with a particular member of staff I was so overwhelmed with worry about it but also with joy and excitement of all the change. She listened, was friendly, had patience and gave me confidence. I have found that the small team of people who work in the office to sort out hours, sort the payments, sort out what care I need and iron out wrinkles are just as fantastic. All my carers are skilled, professional and just super lovely. I now have a team of 2 carers and I look forward to their visits so much. Both know me well. My life is just so much better with carers and Heritage have made it easy. Thanks.
01 November 2023
My carers are excellent and there is someone in the management who is very good and caring.
31 October 2023
I find the staff all caring and respectful. The only problem is the lunch visit at 2 pm is too late 1 pm-1.30 pm better. As a family, we are very happy with Heritage Healthcare.
23 June 2023
A very good service, which is much appreciated and the staff are very nice and helpful.
07 June 2023
Excellent, reliable and always on time.
28 March 2023
We have experienced some teething problems in the past regarding putting to bed too early 6.20pm (too early does not like these times) after 7pm she is fine with. A couple of occasions lunch staff come at 10.50/11.10am, to give lunch but this has not happened since. A couple of times rotas have not been sent, she likes to know who is coming. Overall my mum is happy with all the staff that comes and thinks they are all lovely and chatty. Can staff when emptying the commode at the side of the bed spray round it. That's all kept in the bathroom. Just keeps it fresh, thank you.
15 March 2023
I have always talked any problems over with my carers so that I don't have to bother the "establishment". There have been few during my nine-plus years in "care" and I have no complaints. Everything is fine.
09 March 2023
Excellent service very polite treated with dignity all the time. Always wear personal protective equiptment. Really friendly and helpful carers always on time clean and tidy, when contacting the office there polite and helpful always sort out any difficulties straight away 5-star service.
19 July 2022
Very friendly, reliable staff. Excellent service.
17 August 2020
I'm happy with the service.
10 August 2020
I have fortnightly cleaning services which are very efficient.
24 July 2020
Caring, considerate, and attentive, both carers and staff. Would recommend.
24 July 2020
I am really happy the way I am treated by the home care. Thank you.
29 November 2019
Very polite and pleasant staff.
Latest Reviews for Heritage Healthcare (North East)
19 August 2024
Staff are excellent, nothing is too much trouble. Polite, and caring, I can't fault them. You know who is coming approx times. No matter what they do, they always have a smile.
05 June 2024
I am more than satisfied with the service so far and long may it continue.
05 June 2024
I can hardly believe it is coming up to a year that you have been coming here. It has made such a difference, having your help. I have nothing but praise for all your carers, they are so caring and patient, and nothing is too much trouble for them. The office also is a good backup, nothing seems a trouble to them, they are also very supportive, no matter what the problem.
05 June 2024
I have received care from Heritage for 14 years. They are reliable and keep in touch with me regarding any changes. My carers are friendly and efficient. They help with all my needs and talk in a friendly, caring way, giving me companionship. They are first-rate.
29 April 2024
Heritage Healthcare provides a first-class service. The care workers are excellent and go out of their way to provide care of the highest quality. We appreciate the fact that we have had the same carers for a long time who give their utmost support and nothing ever seems too much trouble. Our daughter's needs are very well known to them. All these things give her an enormous sense of security. The leadership and office team are very supportive and we appreciate the efforts that are made to meet our care requests each month. We were recently extremely impressed with the induction programme for a new care worker. The company wholeheartedly supported her by giving as much time as she needed to shadow so when she came to work independently, the change was absolutely seamless and we acquired another excellent team member. We cannot rate the service that is provided by Heritage highly enough, thank you to everyone.
20 March 2024
The care we receive could not be bettered. Our carer is exemplary in every way, totally efficient at her job and genuinely caring as if she was one of the family.
24 November 2023
When looking for support and care I had concerns about being with an agency. I was concerned as to how well my carers would know me, whether would I feel comfortable, would I know from one day or another who would be coming. How on earth would I sort it all out with an agency? The answer was a great agency! Which I believe I have found in Heritage Healthcare North East (Darlington). On my first phone call with a particular member of staff I was so overwhelmed with worry about it but also with joy and excitement of all the change. She listened, was friendly, had patience and gave me confidence. I have found that the small team of people who work in the office to sort out hours, sort the payments, sort out what care I need and iron out wrinkles are just as fantastic. All my carers are skilled, professional and just super lovely. I now have a team of 2 carers and I look forward to their visits so much. Both know me well. My life is just so much better with carers and Heritage have made it easy. Thanks.
01 November 2023
My carers are excellent and there is someone in the management who is very good and caring.
31 October 2023
I find the staff all caring and respectful. The only problem is the lunch visit at 2 pm is too late 1 pm-1.30 pm better. As a family, we are very happy with Heritage Healthcare.
23 June 2023
A very good service, which is much appreciated and the staff are very nice and helpful.
07 June 2023
Excellent, reliable and always on time.
28 March 2023
We have experienced some teething problems in the past regarding putting to bed too early 6.20pm (too early does not like these times) after 7pm she is fine with. A couple of occasions lunch staff come at 10.50/11.10am, to give lunch but this has not happened since. A couple of times rotas have not been sent, she likes to know who is coming. Overall my mum is happy with all the staff that comes and thinks they are all lovely and chatty. Can staff when emptying the commode at the side of the bed spray round it. That's all kept in the bathroom. Just keeps it fresh, thank you.
15 March 2023
I have always talked any problems over with my carers so that I don't have to bother the "establishment". There have been few during my nine-plus years in "care" and I have no complaints. Everything is fine.
09 March 2023
Excellent service very polite treated with dignity all the time. Always wear personal protective equiptment. Really friendly and helpful carers always on time clean and tidy, when contacting the office there polite and helpful always sort out any difficulties straight away 5-star service.
19 July 2022
Very friendly, reliable staff. Excellent service.
17 August 2020
I'm happy with the service.
10 August 2020
I have fortnightly cleaning services which are very efficient.
24 July 2020
Caring, considerate, and attentive, both carers and staff. Would recommend.
24 July 2020
I am really happy the way I am treated by the home care. Thank you.
29 November 2019
Very polite and pleasant staff.