Submit a Review for Eleanor Nursing & Social Care Ltd - Lewisham
347-349 Lee High Road, London, SE12 8RU
View Full Details of Eleanor Nursing & Social Care Ltd - LewishamLatest Reviews for Eleanor Nursing & Social Care Ltd - Lewisham
10 February 2025
Very happy with my regular carers who are both caring and take great care of my needs. I do not have any complaints but get very anxious when my regulars are not available or not used to my problems. I feel I need to get to know them and they, my problems, so all my care needs will be met.
06 November 2024
Overall I am pleased with the care I receive from my carers who visit 4 times a day. However, I am extremely disappointed that my regular carer on a Saturday and Sunday has been reduced to Saturday's only. I would therefore appreciate it, if this could be looked into and my weekend carer returned to caring for me on both days. The only negative score related to the office team, as when I have had to contact them, I find it difficult to get through to them via the phone and when I have managed to speak with them my requests are ignored.
12 June 2024
I have never considered needing a care package until have an extended hospital admission. Eleanor carers have shown me nothing but care and respect.They are always professional and go above and beyond enabling me to have a new normal life where I have learned to accept and appreciate the work they do every day. Thank you seems seems like too small of a way to say how much I am greatful.
17 May 2024
My wife recently delivered the baby and I used Eleanor services. A care worker came to my house and stayed with my wife. She was looking after my wife and assisting her in looking after the baby. It was brilliant it was peace of mind.
07 February 2023
The service from Eleanor has deteriorated recently. A double-handed care plan is in place for our mother. While most carers are responsible and reliable, recently, carers are not attending visits, particularly at weekends, leading to unsafe conditions. For example, often the two carers do not arrive together within a stipulated time. On many occasions, only one carer arrives, and occasionally no carers attend the visit. Lack of communication of these absences and difficulties in contacting management as the customer service helpline is often unanswered. High rotation of care staff and less-experienced carers not always following agreed protocols. Carers sometimes claim to attend visits not made. Calls and in-person meetings with the management team resulted in many promises but no improvement. The last email said they have staffing difficulties and recommended we find a different source for weekend care. This is causing much stress to our mother, rather than solving the issue, Eleanor passed the issue back to the customer.
17 February 2022
There are many good and professional carers working for this agency. However, these are let down by a small but important number of irregular and inexperienced carers. This is particularly noticeable at weekends, when there appears to be a shortage of staff. Carers failing to turn up and providing an inadequate level of service has become an increasingly frequent occurrence, creating anxiety and stress at home. Management is aware of the situation which has been progressively deteriorating but seems to be unable to address them.
18 January 2022
What a lovely new years day! Arrived at mums at 11:00. Sat in excrement and urine. Once again! If it wasn't for the fact my sister popped over she could well have sat in it all day and not had anything to eat. Makes you wonder how often Eleanor never bother to turn up. Mum regularly claims she never sees anyone, we assume that's the dementia, however, maybe they don't do the agreed four visits per day? All it takes is a phone call to the family if nobody is available. When the usual carer is unavailable it all goes horribly wrong.
11 October 2018
I am so pleased with the support being given to my son by one of your support workers in the community. This support worker is very caring patient and strives to ensure best care needs are met for my son. words can not express my gratitude. My son continues to battle with mental health issues and this support worker always does his best to support him, never gives up and I know he always wants to feel satisfied that he has done good and helped someone in my son's situation. I don't have so many words but to say thank you.
03 May 2017
I have been paying for the cleaning of my cousin's council flat as he has development problems and I live abroad. I visited him today to find that the apartment was filthy. It's obvious they have been accepting payment and not actually cleaning the apartment. They have left a vulnerable man in unhealthy conditions.
27 March 2017
We had superb service from Eleanor Nursing & Social Care, the carer who led the team rarely took time off and made sure that shifts were covered and visits made promptly. My late husband was very independent-minded and not someone who liked asking for help, but he grew to be very fond of the carers and welcomed their visits. On the day he died the team came to pay their respects, a real personal touch that was a great comfort; two of them also came to his memorial event. Thank you for your love and kindness.
06 December 2016
Disappointed with carers not turning up again. No schedule of carers ever available. Girls seemed to be recently recruited and the better carers don't tend to stay for long. Girls who do attend, about 50% good. Some clearly not interested and some not up to standard (includes language barriers English not first language which creates misunderstanding). Speaking with carers they seem to feel a lack of organisation and also are thrown in at deep end to cover situations not familiar. Accepting its difficult profession the right staff are paramount. Clients need continuity with carers, routine very important. Think the type of work more suited to mature staff with life experience. Same carers should be used to stop feeling of strangers entering your home. All carers used should be introduced by management. It should be mandatory that carers drive so can arrive on time. This care agency gives the feeling of being unprofessional, cannot meet commitments. Reactive rather than proactive approach.
Latest Reviews for Eleanor Nursing & Social Care Ltd - Lewisham
10 February 2025
Very happy with my regular carers who are both caring and take great care of my needs. I do not have any complaints but get very anxious when my regulars are not available or not used to my problems. I feel I need to get to know them and they, my problems, so all my care needs will be met.
06 November 2024
Overall I am pleased with the care I receive from my carers who visit 4 times a day. However, I am extremely disappointed that my regular carer on a Saturday and Sunday has been reduced to Saturday's only. I would therefore appreciate it, if this could be looked into and my weekend carer returned to caring for me on both days. The only negative score related to the office team, as when I have had to contact them, I find it difficult to get through to them via the phone and when I have managed to speak with them my requests are ignored.
12 June 2024
I have never considered needing a care package until have an extended hospital admission. Eleanor carers have shown me nothing but care and respect.They are always professional and go above and beyond enabling me to have a new normal life where I have learned to accept and appreciate the work they do every day. Thank you seems seems like too small of a way to say how much I am greatful.
17 May 2024
My wife recently delivered the baby and I used Eleanor services. A care worker came to my house and stayed with my wife. She was looking after my wife and assisting her in looking after the baby. It was brilliant it was peace of mind.
07 February 2023
The service from Eleanor has deteriorated recently. A double-handed care plan is in place for our mother. While most carers are responsible and reliable, recently, carers are not attending visits, particularly at weekends, leading to unsafe conditions. For example, often the two carers do not arrive together within a stipulated time. On many occasions, only one carer arrives, and occasionally no carers attend the visit. Lack of communication of these absences and difficulties in contacting management as the customer service helpline is often unanswered. High rotation of care staff and less-experienced carers not always following agreed protocols. Carers sometimes claim to attend visits not made. Calls and in-person meetings with the management team resulted in many promises but no improvement. The last email said they have staffing difficulties and recommended we find a different source for weekend care. This is causing much stress to our mother, rather than solving the issue, Eleanor passed the issue back to the customer.
17 February 2022
There are many good and professional carers working for this agency. However, these are let down by a small but important number of irregular and inexperienced carers. This is particularly noticeable at weekends, when there appears to be a shortage of staff. Carers failing to turn up and providing an inadequate level of service has become an increasingly frequent occurrence, creating anxiety and stress at home. Management is aware of the situation which has been progressively deteriorating but seems to be unable to address them.
18 January 2022
What a lovely new years day! Arrived at mums at 11:00. Sat in excrement and urine. Once again! If it wasn't for the fact my sister popped over she could well have sat in it all day and not had anything to eat. Makes you wonder how often Eleanor never bother to turn up. Mum regularly claims she never sees anyone, we assume that's the dementia, however, maybe they don't do the agreed four visits per day? All it takes is a phone call to the family if nobody is available. When the usual carer is unavailable it all goes horribly wrong.
11 October 2018
I am so pleased with the support being given to my son by one of your support workers in the community. This support worker is very caring patient and strives to ensure best care needs are met for my son. words can not express my gratitude. My son continues to battle with mental health issues and this support worker always does his best to support him, never gives up and I know he always wants to feel satisfied that he has done good and helped someone in my son's situation. I don't have so many words but to say thank you.
03 May 2017
I have been paying for the cleaning of my cousin's council flat as he has development problems and I live abroad. I visited him today to find that the apartment was filthy. It's obvious they have been accepting payment and not actually cleaning the apartment. They have left a vulnerable man in unhealthy conditions.
27 March 2017
We had superb service from Eleanor Nursing & Social Care, the carer who led the team rarely took time off and made sure that shifts were covered and visits made promptly. My late husband was very independent-minded and not someone who liked asking for help, but he grew to be very fond of the carers and welcomed their visits. On the day he died the team came to pay their respects, a real personal touch that was a great comfort; two of them also came to his memorial event. Thank you for your love and kindness.
06 December 2016
Disappointed with carers not turning up again. No schedule of carers ever available. Girls seemed to be recently recruited and the better carers don't tend to stay for long. Girls who do attend, about 50% good. Some clearly not interested and some not up to standard (includes language barriers English not first language which creates misunderstanding). Speaking with carers they seem to feel a lack of organisation and also are thrown in at deep end to cover situations not familiar. Accepting its difficult profession the right staff are paramount. Clients need continuity with carers, routine very important. Think the type of work more suited to mature staff with life experience. Same carers should be used to stop feeling of strangers entering your home. All carers used should be introduced by management. It should be mandatory that carers drive so can arrive on time. This care agency gives the feeling of being unprofessional, cannot meet commitments. Reactive rather than proactive approach.