Submit a Review for Home Instead (Norwich)
Suite 7 Diamond House, Vulcan Road North, Norwich, NR6 6AQ
View Full Details of Home Instead (Norwich)Latest Reviews for Home Instead (Norwich)
21 March 2025
Always practical, very helpful, pleasant and willing.
14 March 2025
I have been receiving care support from Home Instead for two weeks with two carers. Both in their individual ways have given me very personal help and have also been able to assist my wife by helping the domestic situation. I have no criticisms of the service so far, and have found my quality of life has been enhanced by the presence of these helpful and cheering personalities.
10 March 2025
Everyone + everything is brilliant. No complaints at all.
11 February 2025
After being a client for the last year just two mornings a week, we discussed the need for increasing care by a further two hours. This would enable my husband and myself to lead as normal life as possible with the help of the carer. This includes shopping at the supermarket, hairdressers, doctors appointments etc. Their flexibility is greatly appreciated and we are happy to do that in return if a problem arises.
11 February 2025
This was a very thorough review of mums complex care plan. Any issues or concerns that arose, were discussed at length and solutions, alterations to current care adapted and tweaked, were found and put into action. Where problems are more challenging or difficult to resolve, every effort was made to come up with a way forward. Everyone involved was able to make positive contributions to the review and the family and client were treated with dignity and respect throughout. They were listened to!
11 February 2025
My mother was looked after by Home Instead for eight months. Initially, only a single daily visit was needed to help her get up and organise the day but when live-in care was suddenly required, Home Instead recognised the urgency and organised round-the-clock care immediately. Over this time, we have been consistently impressed by the emotional intelligence, caring instincts and practical common sense of the visiting carers. They write up the details of their visit on an App - listing positives and concerns - which office staff and family members can then immediately view. The wide variety of ages and personalities, from which suitable carers are selected, is a great strength. Office staff, too, have been regularly in touch: with great tact at difficult moments, and a firm oversight. We have always felt 'seen', understood and respected. Some of my mother's longest standing carers have become like family thanks to their personal generosity and humanity. Unreservedly recommended.
10 February 2025
I have been using your company now, for over 6 years and I would like to tell you that I have been treated extremely well by all of your staff. "My Girls" as I call them, are very 'time conscious' but they never make me feel rushed or a nuisance. Well Done Home Instead. I would recommend you 100%.
17 January 2025
In general I find the service to be very good. Improvements in my health mean that I need fewer visits than used to be the case, but I still need visits, both for help as well as company. The one area of uncertainty is still punctuality. With lateness the result of an unrealistic timetable or weight of traffic on the route between jobs. This presumably has a knock on effect for clients later in the schedule. I would also observe that, to me, the hourly rates paid to carers seems low in comparison to the top slice for owners.
18 November 2024
Huge thanks to the Home Instead Norwich team for caring for my parents so well. We were impressed by everyone we met from the team. The office staff were professional, well-organized and caring. Communication via phone, email and mobile app has been excellent. The Home Instead team have been able to respond quickly to changes in our care needs. The visiting team were amazing, generous, kind, respectful, warm, compassionate, competent, flexible and professional. My parents grew fond of their caregivers and looked forward to their visits.
23 September 2024
I am very pleased with Home Instead's service. We have a really excellent team of experienced carers to support and assist my husband and myself as his main carer. They quickly established a friendly yet respectful relationship with him inspiring complete trust and confidence. Their role is very adaptable and flexible responding to immediate needs. They support us in a variety of ways, from personal care to help with laundry, cooking and companionship. They are professional, highly trained and available to discuss changing issues around his care. They also enable me to go out and maintain my social family network with confidence.
22 August 2024
My mother-in-law has been having visits since June 2021. I must say, the carers have all been lovely and generally the timings are excellent. Unfortunately, due to the progression of Alzheimer's, we felt a move to a care home was necessary for her own safety. Many thanks to the team that helped us during this time and rest assured, she is settling into her new surroundings extremely well!
13 August 2024
All carers provided by Home Instead give a high standard of attention and care to my wife. The only criticism is, they are not given sufficient time between clients and after arriving late.
06 August 2024
I look forward to my visits from the carer. She is always cheerful and has a lovely smile. We have worked out a routine between us for the visits which she carries out and then looks for other ways that she can help me.
29 July 2024
Can't fault them, with 6 months down the line. The carers have all been nice and supportive of my dad after losing his wife and my mum. Thanks very much for the support, advice, and service.
19 July 2024
Home Instead provided care for my elderly mother in her home for one year. All the professional carers struck a great balance between providing companionship and practical care. They were proactive in checking the fridge for out-of-date items, noticing where cleaning was needed and carrying this out to a high standard. The carers were all tactful, prompt and kind people who gave useful and valued feedback via an app after every single visit. The professional carers are backed up by an extremely efficient administration team who kept both my mother aware of any staff changes in advance and who carefully followed up any issues flagged up by professional carers. I was impressed by every aspect of the service and had every trust in the staff. This is a well-run business that I have no hesitation in recommending.
17 July 2024
My sister gets on very well with the carer, she visits once a week for social activity and company. They chat, have a coffee and sometimes play a game. She always look forward to her visits and they have built up a bond over the last couple of years.
17 July 2024
Home Instead Norwich came to provide companionship and personal care to my mum who had moderate dementia. They were just amazing with her and also my dad. From the initial engagement meeting with my family to providing the necessary care until Mum went into a care home, Home Instead showed compassion, empathy, understanding, and care to all members of my family. No one ever judged our situation. The caregivers were picked so they had things in common with Mum from the start. As time progressed and Mum needed more help, including personal care, Home Instead ensured Mum had continuity of care from the same people. This avoided the need for new people to be introduced which would have distressed my mum. The caregivers were also very supportive of my dad and his situation of being a full-time carer. A few months ago, we decided to approach Home Instead again, this time for my dad. Once again, Home Instead showed the same compassion, empathy, and understanding towards us.
24 May 2024
I have used Home Instead for the past 2.5 years and have never been so well looked after. I find the carers efficient, caring and polite.
23 May 2024
The care professionals continue to look after my dad with patient commitment and dedication, offering him a familiar connection which brings reassurance and comfort, thank you all for this. We appreciate the management team’s attention to my dad’s ongoing care needs as they shift and their commitment to ensuring he receives the best of care.
17 May 2024
Home Care provides daily care visits to our mum but last week we needed a live-in carer for the week as we were away on holiday. Mum loves her regular carers but they were not available to live in for the week. We were all so delighted that Mum enjoyed a lovely week with the chosen carer. She was so well cared for and the carer who did everything to ensure Mum was happy. Thank you so much you were brilliant. Every time we rang Mum was full of praise for her carer and said she would really miss her. We could check in daily on the app too to keep up to date which was reassuring. I cannot thank Home Instead enough for matching the carer to Mum. It enabled us all to enjoy a holiday knowing Mum was happy and being well cared for. We will definitely use this service again if needed.
Latest Reviews for Home Instead (Norwich)
21 March 2025
Always practical, very helpful, pleasant and willing.
14 March 2025
I have been receiving care support from Home Instead for two weeks with two carers. Both in their individual ways have given me very personal help and have also been able to assist my wife by helping the domestic situation. I have no criticisms of the service so far, and have found my quality of life has been enhanced by the presence of these helpful and cheering personalities.
10 March 2025
Everyone + everything is brilliant. No complaints at all.
11 February 2025
After being a client for the last year just two mornings a week, we discussed the need for increasing care by a further two hours. This would enable my husband and myself to lead as normal life as possible with the help of the carer. This includes shopping at the supermarket, hairdressers, doctors appointments etc. Their flexibility is greatly appreciated and we are happy to do that in return if a problem arises.
11 February 2025
This was a very thorough review of mums complex care plan. Any issues or concerns that arose, were discussed at length and solutions, alterations to current care adapted and tweaked, were found and put into action. Where problems are more challenging or difficult to resolve, every effort was made to come up with a way forward. Everyone involved was able to make positive contributions to the review and the family and client were treated with dignity and respect throughout. They were listened to!
11 February 2025
My mother was looked after by Home Instead for eight months. Initially, only a single daily visit was needed to help her get up and organise the day but when live-in care was suddenly required, Home Instead recognised the urgency and organised round-the-clock care immediately. Over this time, we have been consistently impressed by the emotional intelligence, caring instincts and practical common sense of the visiting carers. They write up the details of their visit on an App - listing positives and concerns - which office staff and family members can then immediately view. The wide variety of ages and personalities, from which suitable carers are selected, is a great strength. Office staff, too, have been regularly in touch: with great tact at difficult moments, and a firm oversight. We have always felt 'seen', understood and respected. Some of my mother's longest standing carers have become like family thanks to their personal generosity and humanity. Unreservedly recommended.
10 February 2025
I have been using your company now, for over 6 years and I would like to tell you that I have been treated extremely well by all of your staff. "My Girls" as I call them, are very 'time conscious' but they never make me feel rushed or a nuisance. Well Done Home Instead. I would recommend you 100%.
17 January 2025
In general I find the service to be very good. Improvements in my health mean that I need fewer visits than used to be the case, but I still need visits, both for help as well as company. The one area of uncertainty is still punctuality. With lateness the result of an unrealistic timetable or weight of traffic on the route between jobs. This presumably has a knock on effect for clients later in the schedule. I would also observe that, to me, the hourly rates paid to carers seems low in comparison to the top slice for owners.
18 November 2024
Huge thanks to the Home Instead Norwich team for caring for my parents so well. We were impressed by everyone we met from the team. The office staff were professional, well-organized and caring. Communication via phone, email and mobile app has been excellent. The Home Instead team have been able to respond quickly to changes in our care needs. The visiting team were amazing, generous, kind, respectful, warm, compassionate, competent, flexible and professional. My parents grew fond of their caregivers and looked forward to their visits.
23 September 2024
I am very pleased with Home Instead's service. We have a really excellent team of experienced carers to support and assist my husband and myself as his main carer. They quickly established a friendly yet respectful relationship with him inspiring complete trust and confidence. Their role is very adaptable and flexible responding to immediate needs. They support us in a variety of ways, from personal care to help with laundry, cooking and companionship. They are professional, highly trained and available to discuss changing issues around his care. They also enable me to go out and maintain my social family network with confidence.
22 August 2024
My mother-in-law has been having visits since June 2021. I must say, the carers have all been lovely and generally the timings are excellent. Unfortunately, due to the progression of Alzheimer's, we felt a move to a care home was necessary for her own safety. Many thanks to the team that helped us during this time and rest assured, she is settling into her new surroundings extremely well!
13 August 2024
All carers provided by Home Instead give a high standard of attention and care to my wife. The only criticism is, they are not given sufficient time between clients and after arriving late.
06 August 2024
I look forward to my visits from the carer. She is always cheerful and has a lovely smile. We have worked out a routine between us for the visits which she carries out and then looks for other ways that she can help me.
29 July 2024
Can't fault them, with 6 months down the line. The carers have all been nice and supportive of my dad after losing his wife and my mum. Thanks very much for the support, advice, and service.
19 July 2024
Home Instead provided care for my elderly mother in her home for one year. All the professional carers struck a great balance between providing companionship and practical care. They were proactive in checking the fridge for out-of-date items, noticing where cleaning was needed and carrying this out to a high standard. The carers were all tactful, prompt and kind people who gave useful and valued feedback via an app after every single visit. The professional carers are backed up by an extremely efficient administration team who kept both my mother aware of any staff changes in advance and who carefully followed up any issues flagged up by professional carers. I was impressed by every aspect of the service and had every trust in the staff. This is a well-run business that I have no hesitation in recommending.
17 July 2024
My sister gets on very well with the carer, she visits once a week for social activity and company. They chat, have a coffee and sometimes play a game. She always look forward to her visits and they have built up a bond over the last couple of years.
17 July 2024
Home Instead Norwich came to provide companionship and personal care to my mum who had moderate dementia. They were just amazing with her and also my dad. From the initial engagement meeting with my family to providing the necessary care until Mum went into a care home, Home Instead showed compassion, empathy, understanding, and care to all members of my family. No one ever judged our situation. The caregivers were picked so they had things in common with Mum from the start. As time progressed and Mum needed more help, including personal care, Home Instead ensured Mum had continuity of care from the same people. This avoided the need for new people to be introduced which would have distressed my mum. The caregivers were also very supportive of my dad and his situation of being a full-time carer. A few months ago, we decided to approach Home Instead again, this time for my dad. Once again, Home Instead showed the same compassion, empathy, and understanding towards us.
24 May 2024
I have used Home Instead for the past 2.5 years and have never been so well looked after. I find the carers efficient, caring and polite.
23 May 2024
The care professionals continue to look after my dad with patient commitment and dedication, offering him a familiar connection which brings reassurance and comfort, thank you all for this. We appreciate the management team’s attention to my dad’s ongoing care needs as they shift and their commitment to ensuring he receives the best of care.
17 May 2024
Home Care provides daily care visits to our mum but last week we needed a live-in carer for the week as we were away on holiday. Mum loves her regular carers but they were not available to live in for the week. We were all so delighted that Mum enjoyed a lovely week with the chosen carer. She was so well cared for and the carer who did everything to ensure Mum was happy. Thank you so much you were brilliant. Every time we rang Mum was full of praise for her carer and said she would really miss her. We could check in daily on the app too to keep up to date which was reassuring. I cannot thank Home Instead enough for matching the carer to Mum. It enabled us all to enjoy a holiday knowing Mum was happy and being well cared for. We will definitely use this service again if needed.