Submit a Review for Home Instead (Southampton)
Pavilion 7, 14 Little Park Farm Road, Segensworth, Southampton, PO15 5TD
View Full Details of Home Instead (Southampton)Latest Reviews for Home Instead (Southampton)
13 November 2024
My mum has a couple of carers who pop in four times a week for companionship visits. Mum looks forward to them coming and they have such a laugh together. They have made Mum so much happier and I know that if there is a problem, the office will inform me. The service they offer is life-changing, not only for Mum but also for me.
18 September 2024
All issues dealt with understanding. No problems found with the care.
24 July 2024
I continue to be very impressed with all at Home Instead, who strive to keep Mum safe and comfortable at home. All carers are introduced to Mum, before working with her. All carers are very flexible, maintain personal care but also ensuring the home is safe, clean and comfortable. They also keep Mum's plants watered which she greatly appreciates.
03 June 2024
My father has been having care at home daily from Home Instead for over a year now. The care was required quickly, after a sudden unexpected stroke that caused chaos and upheaval for all the family. After a very bad experience with a different agency, the client-focused pre-review, ongoing daily updates, team-centric care my father receives was and has been a very welcome addition to my families life. It allowed me to return to work and regain my life with the knowledge that my parents are well cared for. I am kept well informed via the daily portal, plus know I will be contacted directly if the team have any concerns. I have recommended Home Instead to other friends who have faced changing times for their families. The team members who look after my father are caring, professional, and extremely reliable. They follow the agreed care plan and always highlight any health issues if noted. The regular reviews provide the opportunity to update the care plan if required.
31 May 2024
The lovely staff at Home Instead went well above and beyond to ensure the changing needs of my uncle were catered for. Over a period of a couple of years, his health was deteriorating, from a spritely independent widowed man to one that needed ever-increasing levels of care and attention. Home Instead staff, both at the coal face and in the office, ensured his safety, dignity and self-respect were maintained, at home, for as long as possible. I cannot thank them enough for the peace of mind they gave us.
31 May 2024
Have been using Home Instead for over 2 years to care for Mum. Have recently increased care visits as Mum's needs have increased. Her Team of carers are exceptional. They consider all her needs with kindness and in detail. They are doing all the things that I would do as her daughter. The little extra touches that they think of are very much appreciated. They are very attentive to her medical needs and Home Instead have acted upon these promptly. They are a valuable link between Mum and GP.
31 May 2024
We cannot fault Home Instead for the care and compassion they have given my mum and the support to me when things get really tough dealing with a loved one with Lewy bodies dementia. We have had other caregivers in the past but they do not even come anywhere near the attention that Home Instead pay my mum especially when she is having a bad time. Thank you, Home Instead your caregivers are our lifesavers.
31 May 2024
Service is well organised and reliable. In my case there are four individuals who provide the service, they were all introduced by the supervisor before they started and I have an assurance that no individual will become involved until they have been introduced. On each visit, notes are recorded so that on the next visit any issues can be followed up. I am notified by phone if anyone is delayed e.g. by traffic congestion. All the individuals are very flexible and happy to carry out whatever tasks I need. They each have a friendly and supportive approach and often identify tasks which they deal with unasked. Dealing with the same people regularly adds a social element which is beneficial for mental wellbeing.
31 May 2024
From our very first contact with Home Instead, we have experienced nothing other than care, compassion and professionalism. The carers looking after Dad are compassionate and clearly have his needs as their number one priority. If there's anything that concerns them, we know about it immediately. We hadn't realised it would be possible to keep Dad at home, in his home, and they have made that a reality. I know that they will continue to do everything they can to help support Dad and the family to keep Dad at home as long as we can.
31 May 2024
My father has been receiving excellent care since March 2024 this year from a team of 4 very caring, willing and thoughtful ladies. I cannot fault their reliability, continuity and punctuality. It helps me manage the worry and stress of caring for him knowing he values and gets on with all of them so well. I am also reassured if there are any issues communication is always available to resolve issues promptly and reviews are carried out on a regular basis. I would highly recommend Home Instead.
28 March 2024
Your caregiver is a delight to have. Our mum bonded well with her. The care given and household duties done were just as we would do for our mum, truly a family touch with a professional edge and would highly recommend Home Instead to others. Thank you for all you do.
08 February 2024
Mum is really cared for. She is clean, warm and well-fed. Her needs are always met. The carers will let us know if Mum needs anything. They will let us know immediately if Mum is under the weather. Overall the carers are excellent and always have Mum's needs at the centre of their role. Even the doctor commented on how well she is cared for.
30 January 2024
The team at Home Instead Southampton have provided outstanding care for our mum over the last year, from when we first contacted them until she fell and fractured her hip on Christmas Eve. She has subsequently been admitted to a care home. When the management team came and visited us at Mum's home, they were very professional, knowledgeable, appropriately friendly and made Mum feel valued and listened to. On a later visit they brought her carers to meet her. We were very impressed with the service they provide. They immediately built a brilliant rapport with Mum which grew as time went on. Their care of Mum was second to none, even to the point of immediately raising any concerns relating to her medical or physical needs to the GP to ensure it was addressed in a timely manner. They met all of Mum's care needs and in many cases "went that extra mile!" As a senior nursing sister my hopes and expectations for my mum's care were always met, as were those of others. I highly recommend them!
22 January 2024
Our carer brought with her a range of appropriate skills and a can-do attitude. We had a challenge with moving and disposing of furniture in preparation for the fitting of a lift from ground to first floor and, of course, vice versa. She was full of good ideas which were practical and sensible; and worked hard to see they were done! We also met the management staff who were very clear in their instructions and what the carer could do. It was clear that they had trained their employees with a range of skills to cover a wide range of tasks. Furthermore they had applied risk analysis so that clients would live more safely. All-in-all a firm that knew the business and would provide a good resilient service which included matching suitable carers to suitable clients. We thoroughly recommend them.
07 September 2023
Mum is very happy with the care given.
28 August 2023
The managers, staff, and carers at Home Instead Southampton are really good. My mother had used them for a couple of years. She had a fall 10 weeks ago, ended up in hospital, and went to a care home. She seemed well enough to go back home after about 9 weeks. Home Instead did a fantastic job helping to get her home but unfortunately it became clear my mother was not fit enough, even with three visits a day. I was physically and emotionally exhausted keeping an eye on her after the first night, they could not have been more caring or understanding for me and my mother. The management were clearly more concerned about our well-being than the loss of business. I could not recommend them more strongly. I would like to thank them all for their loving professionalism.
28 June 2023
I've been using Home Instead for personal and general care for over four years. The carers they send are all extremely good. They're friendly, professional and reliable. I'd recommend Home Instead (Southampton) wholeheartedly.
21 June 2023
Dad has been using Home Instead (Southampton) for well over a year now and as a family, we have been delighted with the care he has received. He has a regular team of carers who are all lovely, kind and very professional their care has enabled Dad to stay in his own home and still live independently. I would like to thank everyone for all their hard work and dedication in looking after Dad.
31 May 2023
Making the decision to move from another home care provider to Home Instead (Southampton) was the best decision I could have made. I have been particularly impressed and grateful for the team's responsiveness to Dad's needs when the team have gone above and beyond on a number of occasions.
30 May 2023
The team at Home Instead (Southampton) have supported my parents for almost a year and a half now, and in that time have shown huge compassion and care towards them, really getting to know them, and treating them as the individuals that they are. When my mum sadly passed away recently, the Care Professionals worked hard to support her, my dad and us as a family, often adapting her care at short notice to meet her increasing needs. They treated her with great kindness and dignity, making her final weeks easier for us all. They continue to support my dad, adapting to his new needs and showing genuine empathy. He told me recently that they're like family to him - this gives us huge peace of mind. I can't recommend Home Instead highly enough. They're marvellous.
Latest Reviews for Home Instead (Southampton)
13 November 2024
My mum has a couple of carers who pop in four times a week for companionship visits. Mum looks forward to them coming and they have such a laugh together. They have made Mum so much happier and I know that if there is a problem, the office will inform me. The service they offer is life-changing, not only for Mum but also for me.
18 September 2024
All issues dealt with understanding. No problems found with the care.
24 July 2024
I continue to be very impressed with all at Home Instead, who strive to keep Mum safe and comfortable at home. All carers are introduced to Mum, before working with her. All carers are very flexible, maintain personal care but also ensuring the home is safe, clean and comfortable. They also keep Mum's plants watered which she greatly appreciates.
03 June 2024
My father has been having care at home daily from Home Instead for over a year now. The care was required quickly, after a sudden unexpected stroke that caused chaos and upheaval for all the family. After a very bad experience with a different agency, the client-focused pre-review, ongoing daily updates, team-centric care my father receives was and has been a very welcome addition to my families life. It allowed me to return to work and regain my life with the knowledge that my parents are well cared for. I am kept well informed via the daily portal, plus know I will be contacted directly if the team have any concerns. I have recommended Home Instead to other friends who have faced changing times for their families. The team members who look after my father are caring, professional, and extremely reliable. They follow the agreed care plan and always highlight any health issues if noted. The regular reviews provide the opportunity to update the care plan if required.
31 May 2024
The lovely staff at Home Instead went well above and beyond to ensure the changing needs of my uncle were catered for. Over a period of a couple of years, his health was deteriorating, from a spritely independent widowed man to one that needed ever-increasing levels of care and attention. Home Instead staff, both at the coal face and in the office, ensured his safety, dignity and self-respect were maintained, at home, for as long as possible. I cannot thank them enough for the peace of mind they gave us.
31 May 2024
Have been using Home Instead for over 2 years to care for Mum. Have recently increased care visits as Mum's needs have increased. Her Team of carers are exceptional. They consider all her needs with kindness and in detail. They are doing all the things that I would do as her daughter. The little extra touches that they think of are very much appreciated. They are very attentive to her medical needs and Home Instead have acted upon these promptly. They are a valuable link between Mum and GP.
31 May 2024
We cannot fault Home Instead for the care and compassion they have given my mum and the support to me when things get really tough dealing with a loved one with Lewy bodies dementia. We have had other caregivers in the past but they do not even come anywhere near the attention that Home Instead pay my mum especially when she is having a bad time. Thank you, Home Instead your caregivers are our lifesavers.
31 May 2024
Service is well organised and reliable. In my case there are four individuals who provide the service, they were all introduced by the supervisor before they started and I have an assurance that no individual will become involved until they have been introduced. On each visit, notes are recorded so that on the next visit any issues can be followed up. I am notified by phone if anyone is delayed e.g. by traffic congestion. All the individuals are very flexible and happy to carry out whatever tasks I need. They each have a friendly and supportive approach and often identify tasks which they deal with unasked. Dealing with the same people regularly adds a social element which is beneficial for mental wellbeing.
31 May 2024
From our very first contact with Home Instead, we have experienced nothing other than care, compassion and professionalism. The carers looking after Dad are compassionate and clearly have his needs as their number one priority. If there's anything that concerns them, we know about it immediately. We hadn't realised it would be possible to keep Dad at home, in his home, and they have made that a reality. I know that they will continue to do everything they can to help support Dad and the family to keep Dad at home as long as we can.
31 May 2024
My father has been receiving excellent care since March 2024 this year from a team of 4 very caring, willing and thoughtful ladies. I cannot fault their reliability, continuity and punctuality. It helps me manage the worry and stress of caring for him knowing he values and gets on with all of them so well. I am also reassured if there are any issues communication is always available to resolve issues promptly and reviews are carried out on a regular basis. I would highly recommend Home Instead.
28 March 2024
Your caregiver is a delight to have. Our mum bonded well with her. The care given and household duties done were just as we would do for our mum, truly a family touch with a professional edge and would highly recommend Home Instead to others. Thank you for all you do.
08 February 2024
Mum is really cared for. She is clean, warm and well-fed. Her needs are always met. The carers will let us know if Mum needs anything. They will let us know immediately if Mum is under the weather. Overall the carers are excellent and always have Mum's needs at the centre of their role. Even the doctor commented on how well she is cared for.
30 January 2024
The team at Home Instead Southampton have provided outstanding care for our mum over the last year, from when we first contacted them until she fell and fractured her hip on Christmas Eve. She has subsequently been admitted to a care home. When the management team came and visited us at Mum's home, they were very professional, knowledgeable, appropriately friendly and made Mum feel valued and listened to. On a later visit they brought her carers to meet her. We were very impressed with the service they provide. They immediately built a brilliant rapport with Mum which grew as time went on. Their care of Mum was second to none, even to the point of immediately raising any concerns relating to her medical or physical needs to the GP to ensure it was addressed in a timely manner. They met all of Mum's care needs and in many cases "went that extra mile!" As a senior nursing sister my hopes and expectations for my mum's care were always met, as were those of others. I highly recommend them!
22 January 2024
Our carer brought with her a range of appropriate skills and a can-do attitude. We had a challenge with moving and disposing of furniture in preparation for the fitting of a lift from ground to first floor and, of course, vice versa. She was full of good ideas which were practical and sensible; and worked hard to see they were done! We also met the management staff who were very clear in their instructions and what the carer could do. It was clear that they had trained their employees with a range of skills to cover a wide range of tasks. Furthermore they had applied risk analysis so that clients would live more safely. All-in-all a firm that knew the business and would provide a good resilient service which included matching suitable carers to suitable clients. We thoroughly recommend them.
07 September 2023
Mum is very happy with the care given.
28 August 2023
The managers, staff, and carers at Home Instead Southampton are really good. My mother had used them for a couple of years. She had a fall 10 weeks ago, ended up in hospital, and went to a care home. She seemed well enough to go back home after about 9 weeks. Home Instead did a fantastic job helping to get her home but unfortunately it became clear my mother was not fit enough, even with three visits a day. I was physically and emotionally exhausted keeping an eye on her after the first night, they could not have been more caring or understanding for me and my mother. The management were clearly more concerned about our well-being than the loss of business. I could not recommend them more strongly. I would like to thank them all for their loving professionalism.
28 June 2023
I've been using Home Instead for personal and general care for over four years. The carers they send are all extremely good. They're friendly, professional and reliable. I'd recommend Home Instead (Southampton) wholeheartedly.
21 June 2023
Dad has been using Home Instead (Southampton) for well over a year now and as a family, we have been delighted with the care he has received. He has a regular team of carers who are all lovely, kind and very professional their care has enabled Dad to stay in his own home and still live independently. I would like to thank everyone for all their hard work and dedication in looking after Dad.
31 May 2023
Making the decision to move from another home care provider to Home Instead (Southampton) was the best decision I could have made. I have been particularly impressed and grateful for the team's responsiveness to Dad's needs when the team have gone above and beyond on a number of occasions.
30 May 2023
The team at Home Instead (Southampton) have supported my parents for almost a year and a half now, and in that time have shown huge compassion and care towards them, really getting to know them, and treating them as the individuals that they are. When my mum sadly passed away recently, the Care Professionals worked hard to support her, my dad and us as a family, often adapting her care at short notice to meet her increasing needs. They treated her with great kindness and dignity, making her final weeks easier for us all. They continue to support my dad, adapting to his new needs and showing genuine empathy. He told me recently that they're like family to him - this gives us huge peace of mind. I can't recommend Home Instead highly enough. They're marvellous.