Submit a Review for Home Instead (Altrincham & Sale)
The Parflo Building, Huxley Street, Altrincham, WA14 5EL
View Full Details of Home Instead (Altrincham & Sale)Latest Reviews for Home Instead (Altrincham & Sale)
11 March 2025
Excellent attention to detail and care. Polite staff and good response time. Not exactly great value for money. Perhaps longer visit time or maybe 5 days paid for six visits. Have told friends and relatives am pleased and hope my money holds out.
05 March 2025
Despite initial reservations, my partner appears to have connected well with carers.
04 March 2025
Very pleased with all aspects.
06 November 2024
They clean for me. A particular member of staff is great. Always rely on Home Instead for support. Another member of staff is very helpful as well as the office staff.
08 July 2024
A good experience and everything well explained.
24 April 2024
The caregivers provide exceptional care to our Dad, treating him always with kindness and dignity, providing practical help and company: preparing freshly cooked brunches, lunches and evening meals to a very high standard and presenting in a really appetising way; carrying out cleaning tasks as needed and seeing when this is the case without fail; providing Dad with great company, showing interest in what he has to tell them and asking questions, rotating his photo albums so that he can enjoy the memories that he can still access and having a good laugh with him. Dad actively enjoys seeing the caregivers and his life is enriched by their visits. For us, his children, we have precious peace of mind between our own visits.
21 March 2024
Just started with Home Instead and have been very pleased so far with their care and follow-up. It is useful to be able to use the app to see the report from the carer following each session with dad as he has dementia and isn't always able to tell us what is happening. Very impressed with the problem solving from the carer when faced with any difficulties and also that she spends time talking to dad about his interests as well as helping him with tasks in the house.
19 March 2024
My mother has been using Home Instead for a few months now. From the start we have been impressed by their service. From the initial assessment with one member of staff in particular to introducing the ladies who come in to help - everyone has been so professional, kind and lovely to my mother. We would now be lost without the lovely ladies and backroom team at Home Instead - we have come to rely on them and Mum looks forward to seeing them.
19 March 2024
Since finding Home Instead, I have felt relieved and safe with their care. Their staff are fabulous. I have no complaints whatsoever. I realise, and I guess so must they, that our situation will deteriorate but I have every faith that our Angel will cope and very well. Thank goodness we found them and our Angel/s. Big squeeze to all.
18 March 2024
We are very happy with the level of care my mum receives from Home Instead (Altrincham and Sale). The carers are really supportive of her and highly committed. The support from the office staff is also extremely good. My mum is treated with dignity and respect, and she has been able to remain living independently for longer than we would have thought possible thanks to the care and dedication of Home Instead. Mum thrives in company and having the calls last an hour means that they are not rushed, and have got to know her really well. She enjoys the company of the carers very much, and it is peace of mind for her family to know that she is well looked after while we are working.
18 December 2023
Very pleased with the services and support. The carers are very good and efficient. The office staff are good and supportive and look after me very well, for which I am grateful. I am happy with everybody.
24 October 2023
We engaged Home Instead (Altrincham & Sale) in July this year to provide care for Mum. From the outset, we have been impressed with all aspects of their approach. Our initial meeting demonstrated the care and attention to Mum's needs and preferences, the coordinator that we dealt with ensured that they knew as much about Mum as possible. Mum has had a core team of carers who she got to know and trust and this consistency has been really important. Without exception, the carers have been professional, respectful, and caring, being good company for Mum as well as providing care. Communication with us has been exceptional, with telephone calls if they have any concerns, regular updates, and scheduled reviews. Home Instead never let us down; we have absolute trust that they will arrive when they are scheduled and that they will do the best for Mum. Mum is now moving into residential care but Home Instead enabled her to have a few more precious months at home. Highly recommended
11 October 2023
Outstanding service from committed carers. Add to this the professional and caring individuals behind the scenes; managers and admin - I would highly recommend Home Instead. The whole team at the Altrincham and Sale office have given our family peace of mind around Mum’s increasing needs and Mum looks forward to their visits. The carers are wonderful, warm individuals who treat Mum with great care, dignity, and respect. Thank you Home Instead!
20 July 2023
A good experience, the staff was cheerful, caring and professional.
26 May 2023
Home Instead (Altrincham & Sale) has been supporting my mum at home for almost 2 years now after a period of illness and frailty caused by Covid lockdown. They have made such a difference to my mum and she looks forward to seeing her caregivers every day. The care that the caregivers provide is exceptional. Nothing is too much trouble and they will support with everything. Cooked meals, personal care, chatting to mum for company. The office team is really responsive and always keeps us up to date with anything that's happened. They go the extra mile contacting the chemist, dentist, family members, on behalf of Mum when she needs it and that is a massive help whilst I am working and would struggle to keep up with the admin of her care and meds. Because they visit her for an hour at a time she has really bonded with the ladies that support her and sees them as her friends, not carers. Could not recommend more highly.
23 May 2023
The staff are a joy and pleasure. They are very real and thoughtful and a privilege to be in her company.
04 May 2023
In my personal experience in dealing with both carers and management, I have found both to be excellent.
19 April 2023
We want to thank the team at Home Instead for providing excellent care for our Mum, the carer is so kind respectful and cheerful. We have been very impressed with the good communication and quick responses to any questions. They provide a very important service at a time of stress and uncertainty. Well done would highly recommend.
19 April 2023
I think the service is excellent! I have never been let down, the carers always come on time with a cheery hello and a cat. They all do what they have been asked to do and complete their time with me happily with good humour and respect. I'm very happy with the service and reliability that Home Instead gives me, giving me the care I need to stay in my home.
26 January 2023
I have had three excellent carers over the last ten years. The organisation has been first-rate - cover is always offered; I have every expectation that if I needed more or different care, it would be forthcoming.
Latest Reviews for Home Instead (Altrincham & Sale)
11 March 2025
Excellent attention to detail and care. Polite staff and good response time. Not exactly great value for money. Perhaps longer visit time or maybe 5 days paid for six visits. Have told friends and relatives am pleased and hope my money holds out.
05 March 2025
Despite initial reservations, my partner appears to have connected well with carers.
04 March 2025
Very pleased with all aspects.
06 November 2024
They clean for me. A particular member of staff is great. Always rely on Home Instead for support. Another member of staff is very helpful as well as the office staff.
08 July 2024
A good experience and everything well explained.
24 April 2024
The caregivers provide exceptional care to our Dad, treating him always with kindness and dignity, providing practical help and company: preparing freshly cooked brunches, lunches and evening meals to a very high standard and presenting in a really appetising way; carrying out cleaning tasks as needed and seeing when this is the case without fail; providing Dad with great company, showing interest in what he has to tell them and asking questions, rotating his photo albums so that he can enjoy the memories that he can still access and having a good laugh with him. Dad actively enjoys seeing the caregivers and his life is enriched by their visits. For us, his children, we have precious peace of mind between our own visits.
21 March 2024
Just started with Home Instead and have been very pleased so far with their care and follow-up. It is useful to be able to use the app to see the report from the carer following each session with dad as he has dementia and isn't always able to tell us what is happening. Very impressed with the problem solving from the carer when faced with any difficulties and also that she spends time talking to dad about his interests as well as helping him with tasks in the house.
19 March 2024
My mother has been using Home Instead for a few months now. From the start we have been impressed by their service. From the initial assessment with one member of staff in particular to introducing the ladies who come in to help - everyone has been so professional, kind and lovely to my mother. We would now be lost without the lovely ladies and backroom team at Home Instead - we have come to rely on them and Mum looks forward to seeing them.
19 March 2024
Since finding Home Instead, I have felt relieved and safe with their care. Their staff are fabulous. I have no complaints whatsoever. I realise, and I guess so must they, that our situation will deteriorate but I have every faith that our Angel will cope and very well. Thank goodness we found them and our Angel/s. Big squeeze to all.
18 March 2024
We are very happy with the level of care my mum receives from Home Instead (Altrincham and Sale). The carers are really supportive of her and highly committed. The support from the office staff is also extremely good. My mum is treated with dignity and respect, and she has been able to remain living independently for longer than we would have thought possible thanks to the care and dedication of Home Instead. Mum thrives in company and having the calls last an hour means that they are not rushed, and have got to know her really well. She enjoys the company of the carers very much, and it is peace of mind for her family to know that she is well looked after while we are working.
18 December 2023
Very pleased with the services and support. The carers are very good and efficient. The office staff are good and supportive and look after me very well, for which I am grateful. I am happy with everybody.
24 October 2023
We engaged Home Instead (Altrincham & Sale) in July this year to provide care for Mum. From the outset, we have been impressed with all aspects of their approach. Our initial meeting demonstrated the care and attention to Mum's needs and preferences, the coordinator that we dealt with ensured that they knew as much about Mum as possible. Mum has had a core team of carers who she got to know and trust and this consistency has been really important. Without exception, the carers have been professional, respectful, and caring, being good company for Mum as well as providing care. Communication with us has been exceptional, with telephone calls if they have any concerns, regular updates, and scheduled reviews. Home Instead never let us down; we have absolute trust that they will arrive when they are scheduled and that they will do the best for Mum. Mum is now moving into residential care but Home Instead enabled her to have a few more precious months at home. Highly recommended
11 October 2023
Outstanding service from committed carers. Add to this the professional and caring individuals behind the scenes; managers and admin - I would highly recommend Home Instead. The whole team at the Altrincham and Sale office have given our family peace of mind around Mum’s increasing needs and Mum looks forward to their visits. The carers are wonderful, warm individuals who treat Mum with great care, dignity, and respect. Thank you Home Instead!
20 July 2023
A good experience, the staff was cheerful, caring and professional.
26 May 2023
Home Instead (Altrincham & Sale) has been supporting my mum at home for almost 2 years now after a period of illness and frailty caused by Covid lockdown. They have made such a difference to my mum and she looks forward to seeing her caregivers every day. The care that the caregivers provide is exceptional. Nothing is too much trouble and they will support with everything. Cooked meals, personal care, chatting to mum for company. The office team is really responsive and always keeps us up to date with anything that's happened. They go the extra mile contacting the chemist, dentist, family members, on behalf of Mum when she needs it and that is a massive help whilst I am working and would struggle to keep up with the admin of her care and meds. Because they visit her for an hour at a time she has really bonded with the ladies that support her and sees them as her friends, not carers. Could not recommend more highly.
23 May 2023
The staff are a joy and pleasure. They are very real and thoughtful and a privilege to be in her company.
04 May 2023
In my personal experience in dealing with both carers and management, I have found both to be excellent.
19 April 2023
We want to thank the team at Home Instead for providing excellent care for our Mum, the carer is so kind respectful and cheerful. We have been very impressed with the good communication and quick responses to any questions. They provide a very important service at a time of stress and uncertainty. Well done would highly recommend.
19 April 2023
I think the service is excellent! I have never been let down, the carers always come on time with a cheery hello and a cat. They all do what they have been asked to do and complete their time with me happily with good humour and respect. I'm very happy with the service and reliability that Home Instead gives me, giving me the care I need to stay in my home.
26 January 2023
I have had three excellent carers over the last ten years. The organisation has been first-rate - cover is always offered; I have every expectation that if I needed more or different care, it would be forthcoming.