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10 Bellegrove Road, Welling, DA16 3PR
View Full Details of Bluebird Care BexleyLatest Reviews for Bluebird Care Bexley
18 October 2021
As the husband/full-time carer for my wife, I arranged for Bluebird to provide additional care/support on a twice-weekly basis. The carer provided came on four occasions and was good. On the fifth day, the carer was due, she did not arrive at the agreed time. I tried to contact Bluebird by phone three times over a period of two hours, but could not get a response; each time the call was transferred three times but not answered. Then two and a half hours after the time the carer had been due I sent an e-mail to Bluebird advising of the situation and that we would no longer continue with the service. Had a reasonable cause for the problem been given, I may have reconsidered. Since then I have had one e-mailed response from Bluebird stating that they agreed the situation was unacceptable and they would investigate. Since which we have nothing except an incorrect bill. They left a potentially very vulnerable person with no care or information. A complete lack of management or customer care!
Latest Reviews for Bluebird Care Bexley
18 October 2021
As the husband/full-time carer for my wife, I arranged for Bluebird to provide additional care/support on a twice-weekly basis. The carer provided came on four occasions and was good. On the fifth day, the carer was due, she did not arrive at the agreed time. I tried to contact Bluebird by phone three times over a period of two hours, but could not get a response; each time the call was transferred three times but not answered. Then two and a half hours after the time the carer had been due I sent an e-mail to Bluebird advising of the situation and that we would no longer continue with the service. Had a reasonable cause for the problem been given, I may have reconsidered. Since then I have had one e-mailed response from Bluebird stating that they agreed the situation was unacceptable and they would investigate. Since which we have nothing except an incorrect bill. They left a potentially very vulnerable person with no care or information. A complete lack of management or customer care!