Submit a Review for Home Instead Liverpool Central & North
Office 11, 3 Clock Tower Park, Longmoor Lane, Fazakerley, Liverpool, L10 1LD
View Full Details of Home Instead Liverpool Central & NorthLatest Reviews for Home Instead Liverpool Central & North
09 March 2025
From start to now every contact we have had with the staff from Home Instead has been excellent! We appreciated the questions to find out the exact care needed, also timings given the week before + care giver named. Each visit has helped not only giving care but a relationship built with the same people arriving. Contact with office staff has always been positive and friendly as a family we are happy that mum (and dad) are care for in a professional way.
24 February 2025
My daughter does most dealings with the office. She always finds staff very helpful and polite and should there be a problem she sorts it out with your staff. At 93 years of age I find it quite hard to admit I need help. Now I realise I cannot manage alone and have gathered some friends on the way.
20 January 2025
I'm very happy with the service I receive. The staff do a brilliant job from the office. The carers are all great. I'm very happy.
20 January 2025
The overall experience has been of a high standard. Any slight problems were sorted out quickly and efficiently. We would highly recommend Home Instead.
08 November 2024
I have been receiving care from Home Instead for a number of years and I have been very satisfied with the care I have received. I have two visits a day, providing personal care and preparation of meals and my caregivers have always been efficient and very kind. The company has tried to accommodate my need for a regular team of carers and for regular time slots. When necessary, the management has updated my care package to ensure that my needs are catered for and that I always feel safe and secure. I would be happy to recommend the company to others in need of home care.
09 October 2024
Home Instead have been coming to Mum for over two years now. She is well supported by all the care givers. They are all very caring and friendly.
15 August 2024
Thank you to all the ladies who care for my mum. She looks forward to your visits and enjoys chats and walks. Thank you for all you do.
05 August 2024
I am very happy with the service that Home Instead provides for my mother. The communication is very good with early notifications of any changes within the schedule of care providers. Emails are answered promptly.
21 April 2021
My mother has lived with dementia for the past two years and throughout that time has been supported by Home Instead. I chose Home Instead because of their reputation and I have not been disappointed. The small team of regular caregivers were able to get to know Mum and to support her while still giving her as much freedom as possible and her primary caregiver consistently went the extra mile, bringing her treats and on one occasion even buying and setting up a small Christmas tree for her. Definitely above and beyond the call of duty and an indication of the kindness and quality of the staff, who became friends rather than just carers. For me, living some way away, another advantage was that I was always kept informed of any issues that arose, so they could be dealt with promptly. The team were also very open to feedback and to making enhancements to the routines that were in place, all with the goal of making Mum's time at home as fulfilled and dignified as possible.
12 March 2021
I cannot speak highly enough of the wonderful team of caregivers at Home Instead in Crosby. I shall always be indebted to them because not only did they make it possible for my Mum to live independently in her own home but they also extended that care to the whole family. Mum felt safe and I felt safe knowing that Mum’s care team were 100% committed to giving her the very best care possible. They were always ready to go the extra mile and often brought Mum little 'extras' just when she needed a boost – a bunch of flowers, some yummy cake to share, a puzzle book to do together. The 'girls' as Mum called them were professional, reliable and genuinely caring. It’s no wonder Mum usually referred to them not just as her carers but also as her friends.
17 June 2019
The manager I met with was very professional, caring and helpful, trying to coax my Mum into letting the carers do certain things for her. My mother has Alzheimer's and isn't very amenable to having others help her. The carers are always very patient with her and over the last 2 1/2 years I have been extremely happy with their care.
28 March 2019
We have used Home Instead for several years and are very pleased with the service we have received.
26 March 2019
Our family feel fortunate indeed to have found a caring agency which puts excellence and compassionate care at the heart of its care principles. My 96 year old mother receives daily care - both personal and companionship - from an outstanding small team of carers. They treat Mum with the utmost care and attention and with dignity at all times. At times Mum feels upset that she cannot do things for herself any more - all her carers do not dismiss her frustrations, but 'jolly her along' instead. The admin and office staff always communicate any concerns and deal with finances efficiently and effortlessly.
25 May 2018
The caregivers from Home Instead provided great support in looking after my mum who has dementia. Knowing I lived at a distance both the office staff and caregivers were responsive to my mum's needs both physical and emotional. The team communicated well and my mum looked forward to their visits. She was always treated with great respect.
23 April 2018
My Father had 3 different carers provided by Home Instead (Liverpool). All 3 were kind, considerate and treated my Father with respect and dignity. They built up a relationship with my Father over 6 months and got to know his interest, likes and dislikes with regard to his meal preferences. I would definitely recommend this company. For us, it was, not only the high standard of care offered but the fact that the caregivers were consistent and spent an hour as opposed to 15 minutes offered by another provider.
08 November 2017
This agency has been supporting me as my parent's main carer since July 2011. They have been sole carers and partnered me when my father's health deteriorated. We have been provided with consistently high standards of care, support and kindness with excellent communication between the office and myself.
23 October 2017
The services available from Home Instead enabled my mother to remain in her independent flat, where she had lived since 2000. Her safety and welfare were paramount and the visits from the carers meant that she retained some independence. Unfortunately, due to a decline in her health and a number of falls, meant that fulltime care in a care home establishment, after being in hospital she went into care. The services provided by Home Instead enabled mum to stay much longer than expected in her own home.
06 October 2017
The staff and carers were always polite and very helpful. My husband suffers from dementia so he had to have 24hr care. If I had to go anywhere and I needed a carer I could rely on them to stay with my husband until I arrived home and not leave when there designated time up.
10 May 2017
I am very happy with my carer.
07 March 2017
Overall standard is excellent.
Latest Reviews for Home Instead Liverpool Central & North
09 March 2025
From start to now every contact we have had with the staff from Home Instead has been excellent! We appreciated the questions to find out the exact care needed, also timings given the week before + care giver named. Each visit has helped not only giving care but a relationship built with the same people arriving. Contact with office staff has always been positive and friendly as a family we are happy that mum (and dad) are care for in a professional way.
24 February 2025
My daughter does most dealings with the office. She always finds staff very helpful and polite and should there be a problem she sorts it out with your staff. At 93 years of age I find it quite hard to admit I need help. Now I realise I cannot manage alone and have gathered some friends on the way.
20 January 2025
I'm very happy with the service I receive. The staff do a brilliant job from the office. The carers are all great. I'm very happy.
20 January 2025
The overall experience has been of a high standard. Any slight problems were sorted out quickly and efficiently. We would highly recommend Home Instead.
08 November 2024
I have been receiving care from Home Instead for a number of years and I have been very satisfied with the care I have received. I have two visits a day, providing personal care and preparation of meals and my caregivers have always been efficient and very kind. The company has tried to accommodate my need for a regular team of carers and for regular time slots. When necessary, the management has updated my care package to ensure that my needs are catered for and that I always feel safe and secure. I would be happy to recommend the company to others in need of home care.
09 October 2024
Home Instead have been coming to Mum for over two years now. She is well supported by all the care givers. They are all very caring and friendly.
15 August 2024
Thank you to all the ladies who care for my mum. She looks forward to your visits and enjoys chats and walks. Thank you for all you do.
05 August 2024
I am very happy with the service that Home Instead provides for my mother. The communication is very good with early notifications of any changes within the schedule of care providers. Emails are answered promptly.
21 April 2021
My mother has lived with dementia for the past two years and throughout that time has been supported by Home Instead. I chose Home Instead because of their reputation and I have not been disappointed. The small team of regular caregivers were able to get to know Mum and to support her while still giving her as much freedom as possible and her primary caregiver consistently went the extra mile, bringing her treats and on one occasion even buying and setting up a small Christmas tree for her. Definitely above and beyond the call of duty and an indication of the kindness and quality of the staff, who became friends rather than just carers. For me, living some way away, another advantage was that I was always kept informed of any issues that arose, so they could be dealt with promptly. The team were also very open to feedback and to making enhancements to the routines that were in place, all with the goal of making Mum's time at home as fulfilled and dignified as possible.
12 March 2021
I cannot speak highly enough of the wonderful team of caregivers at Home Instead in Crosby. I shall always be indebted to them because not only did they make it possible for my Mum to live independently in her own home but they also extended that care to the whole family. Mum felt safe and I felt safe knowing that Mum’s care team were 100% committed to giving her the very best care possible. They were always ready to go the extra mile and often brought Mum little 'extras' just when she needed a boost – a bunch of flowers, some yummy cake to share, a puzzle book to do together. The 'girls' as Mum called them were professional, reliable and genuinely caring. It’s no wonder Mum usually referred to them not just as her carers but also as her friends.
17 June 2019
The manager I met with was very professional, caring and helpful, trying to coax my Mum into letting the carers do certain things for her. My mother has Alzheimer's and isn't very amenable to having others help her. The carers are always very patient with her and over the last 2 1/2 years I have been extremely happy with their care.
28 March 2019
We have used Home Instead for several years and are very pleased with the service we have received.
26 March 2019
Our family feel fortunate indeed to have found a caring agency which puts excellence and compassionate care at the heart of its care principles. My 96 year old mother receives daily care - both personal and companionship - from an outstanding small team of carers. They treat Mum with the utmost care and attention and with dignity at all times. At times Mum feels upset that she cannot do things for herself any more - all her carers do not dismiss her frustrations, but 'jolly her along' instead. The admin and office staff always communicate any concerns and deal with finances efficiently and effortlessly.
25 May 2018
The caregivers from Home Instead provided great support in looking after my mum who has dementia. Knowing I lived at a distance both the office staff and caregivers were responsive to my mum's needs both physical and emotional. The team communicated well and my mum looked forward to their visits. She was always treated with great respect.
23 April 2018
My Father had 3 different carers provided by Home Instead (Liverpool). All 3 were kind, considerate and treated my Father with respect and dignity. They built up a relationship with my Father over 6 months and got to know his interest, likes and dislikes with regard to his meal preferences. I would definitely recommend this company. For us, it was, not only the high standard of care offered but the fact that the caregivers were consistent and spent an hour as opposed to 15 minutes offered by another provider.
08 November 2017
This agency has been supporting me as my parent's main carer since July 2011. They have been sole carers and partnered me when my father's health deteriorated. We have been provided with consistently high standards of care, support and kindness with excellent communication between the office and myself.
23 October 2017
The services available from Home Instead enabled my mother to remain in her independent flat, where she had lived since 2000. Her safety and welfare were paramount and the visits from the carers meant that she retained some independence. Unfortunately, due to a decline in her health and a number of falls, meant that fulltime care in a care home establishment, after being in hospital she went into care. The services provided by Home Instead enabled mum to stay much longer than expected in her own home.
06 October 2017
The staff and carers were always polite and very helpful. My husband suffers from dementia so he had to have 24hr care. If I had to go anywhere and I needed a carer I could rely on them to stay with my husband until I arrived home and not leave when there designated time up.
10 May 2017
I am very happy with my carer.
07 March 2017
Overall standard is excellent.