Submit a Review for Assist and Care Ltd
10 School Lane, Heaton Chapel, Stockport, SK4 5DG
View Full Details of Assist and Care LtdLatest Reviews for Assist and Care Ltd
05 December 2024
Lovely, attentive staff. Always on time, helpful and know what they're doing. If there is to be a change of staff at any period, we are always notified in advance. They offer the relevant support at all times with patience and are very gentle with my mum. They are flexible to work over the slotted time if necessary and won't leave you vulnerable in an emergency situation.
29 November 2024
If only I had called for help sooner. Making the phone call last year to Assist and Care has proved to be the best call I have made in years. I immediately felt as if my husband and I were a part of the Assist and Care happy family, not just clients. So many things I am so grateful for including companionship, respect and dignity and I am also grateful we have a specific team allocated to us for continuity. Their help goes above and beyond and they can deal with even the most minor of jobs, jobs I would have done without thinking in the past, before my injury or my husband's Alzheimer's Disease and Vascular Dementia. Our care plan is only 4 x 1 hour sessions per week so with their help and advice, we are able to tailor help where and when needed. No doubt we will need more specific help with personal care as time goes on and I am confident Assist and Care will be there for us. Thank you all, management and carers for everything.
19 June 2024
Assist and Care have been supporting our mother at home since 2018. As her needs have changed and she has required more help, they have worked with us to find solutions and have given lots of helpful advice. She now needs 2 carers per call and the agency has provided a consistent team of staff so that she knows everyone who visits. New staff are introduced by shadowing familiar carers. We really appreciate the flexibility offered when we have to alter call times, sometimes at short notice, and the good communication from Assist and Care staff. Highly recommended.
03 June 2024
We are so grateful for the care we received for our mum from Assist and Care. Everything about the service was great. On the management side, we felt that our needs were met with understanding and efficiency. In terms of the care itself, three members of staff in particular were wonderful with Mum. They made her feel safe, cared for and happy and helped her to live independently and safely. She often referred to them as her friends. Assist and Care responded to all our requests with flexibility and the utmost helpfulness. I would recommend them to anyone who needs support with an elderly or vulnerable person. Thank you!
14 November 2023
Mum and I have been very pleased with the service from the care team at Assist and Care. I have been able to book extra shifts when needed. The team have always treated Mum with respect and it is a great relief to me to see she is in safe hands. I have been very grateful for them taking on personal care such as washing and dressing.
14 November 2023
Assist and Care have been looking after my parents for many years now. They cared for my father when he was bed-bound during his final year, and are currently looking after my mother three days a week. She gets on very well with her carers, who aren't just there to do the cooking and pop out to the shops, but also give her some company and a nice chat. The management are very professional and are at the other end of the phone if my mum needs help day or night. I can thoroughly recommend Assist and Care if you are at that stage where you or your loved ones need some assistance or general care with everyday tasks.
26 April 2023
Assist and Care are delivering an excellent service for my husband. At the moment we use them for a sitting service but would not hesitate in using them if our care needs change. The manager came with the carer on the first visit to introduce us to her. She matched the carer to suit my husband’s personality. We both took to the carer straight away. Her communication skills are excellent. She treats my husband with kindness, dignity and respect. It gives me peace of mind to have some time for myself. Our daughter is over from Australia at the moment and they have responded to our requests for extra shifts. Thank you, team.
26 April 2023
Assist and Care were prompt, professional and caring. Management and carers are kind, attentive and friendly. They were able to provide exactly the care service we needed and relieved us of mega stress!
20 April 2023
Assist and Care have been very professional, providing the service we asked for. The staff are pleasant and caring and Dad is happy which is our priority. They are punctual and look after Dad, giving us piece of mind.
20 April 2023
There aren't enough compliments I can give to Assist and Care. From day one of them caring for Mum it has changed our lives for the better. The carers are professional, caring and compassionate. They treat Mum with the utmost respect especially when she repeats the same question over and over! Nothing is too much trouble, having help with the housework has made a huge difference! I can now spend quality time with Mum rather than having to spend each evening cleaning! Management goes above and beyond to ensure everything runs seamlessly always ensuring all care needs are met. They communicate with me always and if ever a replacement carer is needed in times of annual leave a new carer is introduced first with her regular carer so that it's never a stranger attending which is so important to someone with dementia. Mum classes her carers as her friends and tells everyone how wonderful they are. I go to work knowing she is getting the same level of care I give to her.
26 October 2022
Professional in the best sense - organised and controlled, and with really human care from people who really care. My dad - who lives with home-share tenants but is otherwise alone, and has memory problems - has got secure support from an organisation and lead carer who makes him light up whenever they come in the house. He has been supported to engage with exercise and things important to him and has a much better quality of life, as well as support for personal care and minor health issues, appointments, aids and adaptations etc.
25 May 2022
This company is very professional and has its clients' interests in all that it does. They are very approachable and flexible and react well to any necessary changes we require. It is great value for money and our mum welcomes their visits and support.
25 May 2022
I'm very pleased to have found Assist and Care two and a half years ago. They have been helping me look after my mother. I need a flexible care regime to dovetail with what my siblings and I can do as we live hundreds of miles away but visit frequently for several days. Assist and Care management is truly helpful, responsive, and caring. They provide a guiding, knowledgeable and experienced service. Any issues are easily, speedily, and helpfully resolved. The care staff cope well with my mother's complex needs providing not just assistance with daily living but a friendly and caring face once or twice most days. Without such a comprehensive and flexible service my mother could not continue to live at home.
18 May 2022
Since your care company started to provide daily morning care for my friend I have noticed a clear improvement in his general appearance and level of comfort and health. He is pleased with the care provided and the continuity of carers and I know we can rely on their regular and timely attendance. Thank you.
29 March 2022
Very good service with great staff and great prices. Highly recommended.
25 March 2022
Very good.
15 November 2021
My mother is 87, partially sighted, and lives alone since my father died nearly two years ago. This would not be possible without Assist and Care. They visit four times a week and help with shopping, medical appointments, reading instructions, and letters. Most importantly they are good company and are a good judge of my mother's mental and physical health. Peace of mind for distant relatives.
03 November 2021
The service we require is met in every way.
06 October 2021
Completely disingenuous. Management is not on top of carers, some of whom are just bone idle and tell lies. I had to collect evidence and present it to them before they did anything about the poor service they provided to my parents. Even then, they initially tried to talk their way out of it. Took weeks to get a simple apology. Fair enough if they were inexpensive, but they charge more or less the same as another provider. Better to pay a few pounds more for a decent service.
23 September 2021
My sisters and I have used Assist and Care for over twelve months. I’ve been principal carer for my father for over ten years, with the assistance of professional carers once more personal care was required and two carers to assist with moving and handling. My mother’s care needs have increased over the last twelve months. The carers have always treated Mum and Dad with the utmost respect, care, and dignity. I’ve always found the management professional and helpful, nothing has ever been too much trouble. The local council social workers and district nurses have had experience of the carers at the house and have commented to me as to the excellent level of care Mum and Dad were receiving. Sadly they have both recently died within two weeks of one another and I must stress that the end-of-life care, attention, and love shown to them, me, and other members of my family was beyond expectations.
Latest Reviews for Assist and Care Ltd
05 December 2024
Lovely, attentive staff. Always on time, helpful and know what they're doing. If there is to be a change of staff at any period, we are always notified in advance. They offer the relevant support at all times with patience and are very gentle with my mum. They are flexible to work over the slotted time if necessary and won't leave you vulnerable in an emergency situation.
29 November 2024
If only I had called for help sooner. Making the phone call last year to Assist and Care has proved to be the best call I have made in years. I immediately felt as if my husband and I were a part of the Assist and Care happy family, not just clients. So many things I am so grateful for including companionship, respect and dignity and I am also grateful we have a specific team allocated to us for continuity. Their help goes above and beyond and they can deal with even the most minor of jobs, jobs I would have done without thinking in the past, before my injury or my husband's Alzheimer's Disease and Vascular Dementia. Our care plan is only 4 x 1 hour sessions per week so with their help and advice, we are able to tailor help where and when needed. No doubt we will need more specific help with personal care as time goes on and I am confident Assist and Care will be there for us. Thank you all, management and carers for everything.
19 June 2024
Assist and Care have been supporting our mother at home since 2018. As her needs have changed and she has required more help, they have worked with us to find solutions and have given lots of helpful advice. She now needs 2 carers per call and the agency has provided a consistent team of staff so that she knows everyone who visits. New staff are introduced by shadowing familiar carers. We really appreciate the flexibility offered when we have to alter call times, sometimes at short notice, and the good communication from Assist and Care staff. Highly recommended.
03 June 2024
We are so grateful for the care we received for our mum from Assist and Care. Everything about the service was great. On the management side, we felt that our needs were met with understanding and efficiency. In terms of the care itself, three members of staff in particular were wonderful with Mum. They made her feel safe, cared for and happy and helped her to live independently and safely. She often referred to them as her friends. Assist and Care responded to all our requests with flexibility and the utmost helpfulness. I would recommend them to anyone who needs support with an elderly or vulnerable person. Thank you!
14 November 2023
Mum and I have been very pleased with the service from the care team at Assist and Care. I have been able to book extra shifts when needed. The team have always treated Mum with respect and it is a great relief to me to see she is in safe hands. I have been very grateful for them taking on personal care such as washing and dressing.
14 November 2023
Assist and Care have been looking after my parents for many years now. They cared for my father when he was bed-bound during his final year, and are currently looking after my mother three days a week. She gets on very well with her carers, who aren't just there to do the cooking and pop out to the shops, but also give her some company and a nice chat. The management are very professional and are at the other end of the phone if my mum needs help day or night. I can thoroughly recommend Assist and Care if you are at that stage where you or your loved ones need some assistance or general care with everyday tasks.
26 April 2023
Assist and Care are delivering an excellent service for my husband. At the moment we use them for a sitting service but would not hesitate in using them if our care needs change. The manager came with the carer on the first visit to introduce us to her. She matched the carer to suit my husband’s personality. We both took to the carer straight away. Her communication skills are excellent. She treats my husband with kindness, dignity and respect. It gives me peace of mind to have some time for myself. Our daughter is over from Australia at the moment and they have responded to our requests for extra shifts. Thank you, team.
26 April 2023
Assist and Care were prompt, professional and caring. Management and carers are kind, attentive and friendly. They were able to provide exactly the care service we needed and relieved us of mega stress!
20 April 2023
Assist and Care have been very professional, providing the service we asked for. The staff are pleasant and caring and Dad is happy which is our priority. They are punctual and look after Dad, giving us piece of mind.
20 April 2023
There aren't enough compliments I can give to Assist and Care. From day one of them caring for Mum it has changed our lives for the better. The carers are professional, caring and compassionate. They treat Mum with the utmost respect especially when she repeats the same question over and over! Nothing is too much trouble, having help with the housework has made a huge difference! I can now spend quality time with Mum rather than having to spend each evening cleaning! Management goes above and beyond to ensure everything runs seamlessly always ensuring all care needs are met. They communicate with me always and if ever a replacement carer is needed in times of annual leave a new carer is introduced first with her regular carer so that it's never a stranger attending which is so important to someone with dementia. Mum classes her carers as her friends and tells everyone how wonderful they are. I go to work knowing she is getting the same level of care I give to her.
26 October 2022
Professional in the best sense - organised and controlled, and with really human care from people who really care. My dad - who lives with home-share tenants but is otherwise alone, and has memory problems - has got secure support from an organisation and lead carer who makes him light up whenever they come in the house. He has been supported to engage with exercise and things important to him and has a much better quality of life, as well as support for personal care and minor health issues, appointments, aids and adaptations etc.
25 May 2022
This company is very professional and has its clients' interests in all that it does. They are very approachable and flexible and react well to any necessary changes we require. It is great value for money and our mum welcomes their visits and support.
25 May 2022
I'm very pleased to have found Assist and Care two and a half years ago. They have been helping me look after my mother. I need a flexible care regime to dovetail with what my siblings and I can do as we live hundreds of miles away but visit frequently for several days. Assist and Care management is truly helpful, responsive, and caring. They provide a guiding, knowledgeable and experienced service. Any issues are easily, speedily, and helpfully resolved. The care staff cope well with my mother's complex needs providing not just assistance with daily living but a friendly and caring face once or twice most days. Without such a comprehensive and flexible service my mother could not continue to live at home.
18 May 2022
Since your care company started to provide daily morning care for my friend I have noticed a clear improvement in his general appearance and level of comfort and health. He is pleased with the care provided and the continuity of carers and I know we can rely on their regular and timely attendance. Thank you.
29 March 2022
Very good service with great staff and great prices. Highly recommended.
25 March 2022
Very good.
15 November 2021
My mother is 87, partially sighted, and lives alone since my father died nearly two years ago. This would not be possible without Assist and Care. They visit four times a week and help with shopping, medical appointments, reading instructions, and letters. Most importantly they are good company and are a good judge of my mother's mental and physical health. Peace of mind for distant relatives.
03 November 2021
The service we require is met in every way.
06 October 2021
Completely disingenuous. Management is not on top of carers, some of whom are just bone idle and tell lies. I had to collect evidence and present it to them before they did anything about the poor service they provided to my parents. Even then, they initially tried to talk their way out of it. Took weeks to get a simple apology. Fair enough if they were inexpensive, but they charge more or less the same as another provider. Better to pay a few pounds more for a decent service.
23 September 2021
My sisters and I have used Assist and Care for over twelve months. I’ve been principal carer for my father for over ten years, with the assistance of professional carers once more personal care was required and two carers to assist with moving and handling. My mother’s care needs have increased over the last twelve months. The carers have always treated Mum and Dad with the utmost respect, care, and dignity. I’ve always found the management professional and helpful, nothing has ever been too much trouble. The local council social workers and district nurses have had experience of the carers at the house and have commented to me as to the excellent level of care Mum and Dad were receiving. Sadly they have both recently died within two weeks of one another and I must stress that the end-of-life care, attention, and love shown to them, me, and other members of my family was beyond expectations.