Submit a Review for SureCare (Reading & East Berkshire)
62 Portman Road, Reading, RG30 1EA
View Full Details of SureCare (Reading & East Berkshire)Latest Reviews for SureCare (Reading & East Berkshire)
13 March 2023
My mother was treated with respect and great care; she was listened to and was advised on the approximate time the carers would be with her the next day, and the list goes on. My mother was provided with a regular caregiver who she got along with very well, and this put a smile on my mother's face whenever she attended. Throughout the service provided, I had no concerns or problems and would recommend SureCare (Reading) to look after loved ones with dignity and respect.
08 February 2023
My husband has been cared for by SureCare Reading for the last three years, and they have been extremely professional and flexible when needed. The communication has always been great; from the office team, and I was always kept up to date with any changes in care or staff. I am lucky to have SureCare caring for my husband, and I appreciate all the carers and the office do for me and my husband.
02 March 2022
Very helpful and caring staff that go above and beyond and treated Mum with kindness and dignity. A reliable and thorough service that never felt rushed. Very supportive carers and office staff who are easy to get hold of if you need them.
01 October 2020
At the moment I have wonderful carers, they are patient, encouraging, caring, talkative, just lovely people. When they are off for a few days I get two carers who don't treat their job as a caring profession. I have had to tell them to speak to my husband as he sees no one during most days, except me. When walking him to the bedroom, they hurry him along, even though they have plenty of time. I had to tell another carer when my husband asks him a question, they should answer. No 1, they should be told to talk to their clients even they don't answer. No 2, be patient, they have plenty of time. No 3, explain this is not a free service. We have to pay quite a lot towards it. No 4, without the clients, they would be out of a job.
25 September 2020
Mum is always treated with respect and made to feel at ease by the carers. Very friendly and in a personal situation have helped ease the stressful burden I had previously been enduring.
25 September 2020
I would certainly recommend this care provider to anyone. They are very patient, caring and always provide a consistent standard of care. In fact, they are the first care provider that doesn't rush to go back through the front door as soon as they arrive. I have nothing but positive feedback on the level of care provided to me so far.
14 April 2020
Several months of care from SureCare now, and the manager and his team have really helped my Mum to stay safely at home with the support she needs. I am impressed that they can take charge of medication, assist with household tasks, take my Mum shopping, to her GP, and to her great enjoyment, take my aunt for walks around the area. As well as the regular support, and creating a very good relationship with my Mum, SureCare has responded to urgent situations well, in one case with the manager finding extra support when it was needed at short notice overnight and at the weekend. Thank you.
24 March 2020
Enjoy the carers attending visits. One carer, in particular, is intelligent and talks a lot to my husband during the call. Good bedside manner.
24 March 2020
Surecare Reading have been looking after my mother for over 2 months, I have always experienced very good service. The careworkers that attend to my mother are always so kind and helpful and try and make caring for my mother as easy as possible for me.
Latest Reviews for SureCare (Reading & East Berkshire)
13 March 2023
My mother was treated with respect and great care; she was listened to and was advised on the approximate time the carers would be with her the next day, and the list goes on. My mother was provided with a regular caregiver who she got along with very well, and this put a smile on my mother's face whenever she attended. Throughout the service provided, I had no concerns or problems and would recommend SureCare (Reading) to look after loved ones with dignity and respect.
08 February 2023
My husband has been cared for by SureCare Reading for the last three years, and they have been extremely professional and flexible when needed. The communication has always been great; from the office team, and I was always kept up to date with any changes in care or staff. I am lucky to have SureCare caring for my husband, and I appreciate all the carers and the office do for me and my husband.
02 March 2022
Very helpful and caring staff that go above and beyond and treated Mum with kindness and dignity. A reliable and thorough service that never felt rushed. Very supportive carers and office staff who are easy to get hold of if you need them.
01 October 2020
At the moment I have wonderful carers, they are patient, encouraging, caring, talkative, just lovely people. When they are off for a few days I get two carers who don't treat their job as a caring profession. I have had to tell them to speak to my husband as he sees no one during most days, except me. When walking him to the bedroom, they hurry him along, even though they have plenty of time. I had to tell another carer when my husband asks him a question, they should answer. No 1, they should be told to talk to their clients even they don't answer. No 2, be patient, they have plenty of time. No 3, explain this is not a free service. We have to pay quite a lot towards it. No 4, without the clients, they would be out of a job.
25 September 2020
Mum is always treated with respect and made to feel at ease by the carers. Very friendly and in a personal situation have helped ease the stressful burden I had previously been enduring.
25 September 2020
I would certainly recommend this care provider to anyone. They are very patient, caring and always provide a consistent standard of care. In fact, they are the first care provider that doesn't rush to go back through the front door as soon as they arrive. I have nothing but positive feedback on the level of care provided to me so far.
14 April 2020
Several months of care from SureCare now, and the manager and his team have really helped my Mum to stay safely at home with the support she needs. I am impressed that they can take charge of medication, assist with household tasks, take my Mum shopping, to her GP, and to her great enjoyment, take my aunt for walks around the area. As well as the regular support, and creating a very good relationship with my Mum, SureCare has responded to urgent situations well, in one case with the manager finding extra support when it was needed at short notice overnight and at the weekend. Thank you.
24 March 2020
Enjoy the carers attending visits. One carer, in particular, is intelligent and talks a lot to my husband during the call. Good bedside manner.
24 March 2020
Surecare Reading have been looking after my mother for over 2 months, I have always experienced very good service. The careworkers that attend to my mother are always so kind and helpful and try and make caring for my mother as easy as possible for me.