Submit a Review for Care at Home Services (Hailsham)
1 Town House Garden, Market Street, Hailsham, BN27 2AE
View Full Details of Care at Home Services (Hailsham)Latest Reviews for Care at Home Services (Hailsham)
18 June 2024
Highly recommend Care at Home their carers are friendly and attentive and always willing to do whatever is needed and often go the extra mile. The only negative is the carers change often and they are not always able to accommodate ad hoc requirements such as an additional visit when needed. Overall though the service is excellent.
02 October 2023
Mum was allocated Care at Home by Adult Social Services which was a reassuring endorsement for myself and my brothers. The care Mum receives is great. The carers are polite, kind and cheerful. The agency have done their very best to for carers with Mum's requirements. They are always at the end of the phone, they deal with everything with courtesy and understanding. At the time of writing, Mum has a team of carers who fit the brief completely, this is a positive response from the agency, and is very important as this attention to detail reduces stress and upset for everyone. The agency is great, my brother and I have every confidence in the team that works hard to support Mum and it means that Mum can stay at home which is very important for her. We have no hesitation in recommending the Care at Home team to anyone requiring support for an elderly relative.
27 September 2023
Very pleased with the care provided. All staff are now used to his moods and know how to deal with him. It's nice to see a member of the management taking an interest in how things are going. We have no complaints. Thank you.
08 September 2023
Most staff polite, friendly and helpful. Sometimes an issue with language barrier, but quickly overcome. Would prefer the same team of about eight carers, rather than new carers all the time. Overall consistency with the same few carers would make care less embarrassing, or smoother. Overall polite and approachable. 9/10.
05 September 2023
I have been using Care at Homes services for over 4 months now and I am completely satisfied with the service they have provided for my mother who has Alzheimer's. They have thus far delivered excellent care and assistance with daily activities such as bathing, toileting, dressing, eating, and taking meds. All the carers have been professional, friendly, respectful, and attentive to my mother’s needs and preferences. They also communicate well with me and keep me updated on my mother’s condition and progress. I appreciate their flexibility and reliability, as they are able to accommodate any changes in my schedule or care plan that may arise. I would highly recommend Care at Home to anyone looking for quality care for their loved ones. They have truly been a blessing for me and my mother.
11 July 2022
This company provided care for my father and were employed by Adult Social Care on his behalf. The staff were great, caring, knowledgeable and supportive, the service level agreement and terms of the contract were not workable. For instance 24/05/22 they arrived at 5.30 pm for a bedtime call. On the same day, they didn't come for breakfast until 09.45 am, that's followed by 25th May a visit at 06.54 am! Adult Social Care shouldn't agree to a four-hour window. I'm not sure it's workable for anyone and Care at Home need to deliver a more concise service. It's not civilised and it's not workable. There was some very blunt text communication that would blame sickness on the fact that they were unable to deliver when they said they would. In summary, a terribly managed company with a take it or leave it attitude when it comes to timings, avoid at all costs.
05 January 2022
My aunt was diagnosed with dementia and Alzheimer's, I tried to work and deal with this on my own but I realised I needed help. I was recommended an agency and was very disappointed with the way they treated my aunty so was looking for another firm and decided to go for Care at Home. They were very quick in having a meeting with myself and my aunty and a care plan was put in place, after a few months I had realised my aunty's needs became much greater so rang the Care at Home office and spoke to a lady who was most helpful and took time to talk things through with me and set up a better care plan as my aunty can't wash, dress, get anything to eat, she depends on the carers. Since she became the manager of the branch, she has always kept me up to date with things and if my aunty doesn't attend the day centre then measures have been put in place so that she has carers coming in, without the support and help and time taking my aunty would not have been able to live at the place.
17 December 2020
My mother started to receive care at home from this company at the end of October 2020 and we have been informed today that they no longer wish to provide care from the end of this week due to my mother being difficult at times and rude to the various carers. I am very surprised to hear this, as my wife and I are usually visiting my mother most days and although sometimes she can be a little bit difficult like many elderly people, most of the carers seemed to be pleasant and were able to get on well with her. This company has delivered a poor service to my mother in constantly sending carers at totally inappropriate times, we have twice specifically requested the morning carer(s) need to arrive ideally between 7.30-9.00 but almost every day the carer turns up at 10.15 or later. Sometimes the early morning carer arrives as late as 10.50 and then the lunchtime carer arrives just after midday. The other problem has been the amount of different carers resulting in poor continuity and rapport.
08 May 2018
As full time carer to my mother I found the management of this branch extremely unhelpful. As a new carer I was shocked at the unsympathetic way they treated me and my mother who has advanced dementia. Timings of visits were inconsistent and unevenly spaced. A rota was not sent until I specifically asked for one. Nearly a year down the line I still feel it is a challenge dealing with anyone at the office and feel I'm being a nuisance everytime I have occasion to call. On a plus note the carers themselves have in the main, been great, however because dealing with the office staff has caused so much stress I have no choice but to change providers.
Latest Reviews for Care at Home Services (Hailsham)
18 June 2024
Highly recommend Care at Home their carers are friendly and attentive and always willing to do whatever is needed and often go the extra mile. The only negative is the carers change often and they are not always able to accommodate ad hoc requirements such as an additional visit when needed. Overall though the service is excellent.
02 October 2023
Mum was allocated Care at Home by Adult Social Services which was a reassuring endorsement for myself and my brothers. The care Mum receives is great. The carers are polite, kind and cheerful. The agency have done their very best to for carers with Mum's requirements. They are always at the end of the phone, they deal with everything with courtesy and understanding. At the time of writing, Mum has a team of carers who fit the brief completely, this is a positive response from the agency, and is very important as this attention to detail reduces stress and upset for everyone. The agency is great, my brother and I have every confidence in the team that works hard to support Mum and it means that Mum can stay at home which is very important for her. We have no hesitation in recommending the Care at Home team to anyone requiring support for an elderly relative.
27 September 2023
Very pleased with the care provided. All staff are now used to his moods and know how to deal with him. It's nice to see a member of the management taking an interest in how things are going. We have no complaints. Thank you.
08 September 2023
Most staff polite, friendly and helpful. Sometimes an issue with language barrier, but quickly overcome. Would prefer the same team of about eight carers, rather than new carers all the time. Overall consistency with the same few carers would make care less embarrassing, or smoother. Overall polite and approachable. 9/10.
05 September 2023
I have been using Care at Homes services for over 4 months now and I am completely satisfied with the service they have provided for my mother who has Alzheimer's. They have thus far delivered excellent care and assistance with daily activities such as bathing, toileting, dressing, eating, and taking meds. All the carers have been professional, friendly, respectful, and attentive to my mother’s needs and preferences. They also communicate well with me and keep me updated on my mother’s condition and progress. I appreciate their flexibility and reliability, as they are able to accommodate any changes in my schedule or care plan that may arise. I would highly recommend Care at Home to anyone looking for quality care for their loved ones. They have truly been a blessing for me and my mother.
11 July 2022
This company provided care for my father and were employed by Adult Social Care on his behalf. The staff were great, caring, knowledgeable and supportive, the service level agreement and terms of the contract were not workable. For instance 24/05/22 they arrived at 5.30 pm for a bedtime call. On the same day, they didn't come for breakfast until 09.45 am, that's followed by 25th May a visit at 06.54 am! Adult Social Care shouldn't agree to a four-hour window. I'm not sure it's workable for anyone and Care at Home need to deliver a more concise service. It's not civilised and it's not workable. There was some very blunt text communication that would blame sickness on the fact that they were unable to deliver when they said they would. In summary, a terribly managed company with a take it or leave it attitude when it comes to timings, avoid at all costs.
05 January 2022
My aunt was diagnosed with dementia and Alzheimer's, I tried to work and deal with this on my own but I realised I needed help. I was recommended an agency and was very disappointed with the way they treated my aunty so was looking for another firm and decided to go for Care at Home. They were very quick in having a meeting with myself and my aunty and a care plan was put in place, after a few months I had realised my aunty's needs became much greater so rang the Care at Home office and spoke to a lady who was most helpful and took time to talk things through with me and set up a better care plan as my aunty can't wash, dress, get anything to eat, she depends on the carers. Since she became the manager of the branch, she has always kept me up to date with things and if my aunty doesn't attend the day centre then measures have been put in place so that she has carers coming in, without the support and help and time taking my aunty would not have been able to live at the place.
17 December 2020
My mother started to receive care at home from this company at the end of October 2020 and we have been informed today that they no longer wish to provide care from the end of this week due to my mother being difficult at times and rude to the various carers. I am very surprised to hear this, as my wife and I are usually visiting my mother most days and although sometimes she can be a little bit difficult like many elderly people, most of the carers seemed to be pleasant and were able to get on well with her. This company has delivered a poor service to my mother in constantly sending carers at totally inappropriate times, we have twice specifically requested the morning carer(s) need to arrive ideally between 7.30-9.00 but almost every day the carer turns up at 10.15 or later. Sometimes the early morning carer arrives as late as 10.50 and then the lunchtime carer arrives just after midday. The other problem has been the amount of different carers resulting in poor continuity and rapport.
08 May 2018
As full time carer to my mother I found the management of this branch extremely unhelpful. As a new carer I was shocked at the unsympathetic way they treated me and my mother who has advanced dementia. Timings of visits were inconsistent and unevenly spaced. A rota was not sent until I specifically asked for one. Nearly a year down the line I still feel it is a challenge dealing with anyone at the office and feel I'm being a nuisance everytime I have occasion to call. On a plus note the carers themselves have in the main, been great, however because dealing with the office staff has caused so much stress I have no choice but to change providers.