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Unit 14, Mulberry Avenue, Turnstone Business Park, Widnes, WA8 0WN
View Full Details of Support at HomeLatest Reviews for Support at Home
18 February 2025
Excellent service. Very professional and friendly staff.
06 January 2025
The carers that attend my in-laws are all very professional, kind, supportive and above caring. As a family over the communications I receive from Support at Home and the carers themselves is both helpful and enders me to maintain the standard of care needed and continue with supporting my in-laws at home. Would recommend the service and take this opportunity to say thank you.
28 October 2024
Support at Home provided care for my mum over the last few years. The ladies were so kind and lovely to her and she was able to build good relationships, even friendships with them. The team were an amazing support to the family during Mum's last few weeks and went above and beyond to make sure Mum had the care she needed, in order to remain at home. Massive thanks to all the carers and the office staff. Keep up the good work!
01 October 2024
I have been with Support at Home since 2018, I love all my carers, they have given me lots of support with day-to-day things and things I struggle with. The office staff and owners are amazing and I hope I'm with them for a long time. I see them all like family as I don't have any. I look forward to them coming to brighten up my day and hope I never lose them as I struggle a lot. Always there to help and on the phone if I need then in the office.
04 September 2024
Any problems have been dealt with straight away. A lovely team. The staff are friendly and caring. Very tolerant and pleasant. All hard-working and great company. It's a real pleasure to work with them all.
30 August 2024
Overall the care standard is good and the continuity of staff is better than the previous agency we used. The things that make me give a 3-star rating are that one of the carers really clashes with my Mum and though I have repeatedly asked for her to be minimised or removed she hasn't been. I know this is not easy if there are staff shortages or people on holiday but it is frustrating to have my Mum repeatedly distressed by what should be a care visit. Also, I was promised that I could communicate with the carers and office via an app and a communication book left at the property. Neither of these have turned out to be reliable and the only way I can communicate efficiently seems to be by phone call to the office. This too is frustrating. Other than that I believe my Mum is happy with the care received, I find the office staff friendly to deal with and the prices are competitive.
23 August 2024
One of my PAs went on long-term sick, so I had to get an agency to cover the sick PA. Therefore, my social worker suggested that I should go with Support at Home, who has been awfully helpful. Especially three ladies, as my care, is somewhat rare because I work, go to pubs, and go to meetings, which have caused a few teething problems with setting up my care plan. We are actively working through these teething problems and it would be unfair of me to comment on the possible conclusion of these teething problems as they are still ongoing. However, I can comment on the niceness of the Support at Home staff, who are always happy to help where they can. They are surprised that they do not have many clients like me, so they must get to know me, which takes some time. Considering that I am new to Support at Home, so they are doing tremendously well.
20 August 2024
I would definitely recommend this care team. All the staff are very caring and friendly. They are a great support to our family. They are also very flexible and reliable. The staff will go out of their way to help us. Thank you so much to Support at Home.
14 August 2024
Great bunch of carers who are very good with my sister, my sister likes them all and gets on with all the carers, also the office staff are great, nothing is too much trouble, would certainly recommend this company to anyone who requires help and care.
26 April 2024
We have been using Support at Home for a few years now with varying levels of care and support required for Mum. Initially Mum required a new hip so was not very mobile. Support at Home came and prepared breakfast/evening meal for Mum and did some general tidying up. The carers were cheerful, talked to Mum, had a laugh with Mum and generally looked after her very well. In the last month the care has become a bit more complicated with a catheter involved in the morning and draining it on day visit. The carers have taken on this responsibility and have sometimes had to go beyond when accidents have happened. They have performed these tasks willingly, ably and cheerfully. I know there are a few family members working for the organisation and I feel this makes them all want to do a good job looking after their clients and making the business work well.
06 April 2022
I have only been with Support at Home for a few weeks and just wanted to say all the carers are lovely, trained well, and come on time to do all the tasks I need. I have had carers for 23-years, and Support at Home is by far the best. They have made me feel so much better.
11 March 2021
Support at Home has been looking after my client (I’m her personal assistant) for just over 12-months now. During this time, my clients need have changed dramatically, but Support at Home have adapted to these changes to ensure my client is getting the best possible service, and all of her needs are met. Each of the carers allocated to my client is very caring and patient. The carers often have to deal with difficult or challenging situations, which they overcome with my clients best interests at the forefront. There is a strong admin team who are always on hand to resolve any problems or issues. I would have no hesitation in recommending Support at Home to potential future clients.
10 March 2021
The carer my mum has been attended has been excellent, and they have formed a close bond. Support at Home has been very proactive since the pandemic and has taken all necessary steps to provide PPE and any other relevant safety measures for carers when attending calls. Any issues we’ve had have been dealt with professionally and resolved quickly.
09 March 2021
Because my mum is very vulnerable, I have peace of mind knowing her carer will be there twice a day to assist her with all her needs. This means my mum can carry on living in her own home independently, which is very important to her and to us, her family. The last few months have been unprecedented and very difficult I know, for all care companies and staff, there has only been one time that her carer didn’t arrive, and this was quickly addresses when I contacted you. Mum has had a dedicated carer for some time now and is very happy knowing that the same carer attends most days. Both mum and I are wary of ‘new’ carers who are unsure of what they need to do as Mum expects them to know about her care plan. I like the fact that each visit is an hour slot, and we have found that all of Mums carers are really good, kind, very helpful, caring and trustworthy people. If I have any issues, I know I can ring the office, and they will resolve it. I highly recommend your company.
09 March 2021
Despite a few new faces over the last few months, the care staff complement has always included at least one familiar face for continuity. All staff have conducted themselves professionally and provide an excellent, caring service. They take an interest in him and always attempt to engage with him whilst involved in their caring duties. I am grateful for their bright, positive approach and hope this will continue as they continue to support me in caring for him.
09 March 2021
From our initial enquiry to putting a care plan in place for Mum, I found Support at Home helpful, professional and open to listen to Mum and the family's needs. Nothing was too much trouble. We were able to meet some of the carers who would look after Mum, all in line with Covid regulations. Since care began, small tweaks and teething problems to the care plan have been rectified immediately. Support at Home has been responsive to any changes needed. We have electronic access to Mum's care plan, and carers notes are provided with mum's rota of carers the week before; so that we know who is due to visit Mum the following week. I would certainly recommend Support At Home, special recognition to one lady for her help and support.
Latest Reviews for Support at Home
18 February 2025
Excellent service. Very professional and friendly staff.
06 January 2025
The carers that attend my in-laws are all very professional, kind, supportive and above caring. As a family over the communications I receive from Support at Home and the carers themselves is both helpful and enders me to maintain the standard of care needed and continue with supporting my in-laws at home. Would recommend the service and take this opportunity to say thank you.
28 October 2024
Support at Home provided care for my mum over the last few years. The ladies were so kind and lovely to her and she was able to build good relationships, even friendships with them. The team were an amazing support to the family during Mum's last few weeks and went above and beyond to make sure Mum had the care she needed, in order to remain at home. Massive thanks to all the carers and the office staff. Keep up the good work!
01 October 2024
I have been with Support at Home since 2018, I love all my carers, they have given me lots of support with day-to-day things and things I struggle with. The office staff and owners are amazing and I hope I'm with them for a long time. I see them all like family as I don't have any. I look forward to them coming to brighten up my day and hope I never lose them as I struggle a lot. Always there to help and on the phone if I need then in the office.
04 September 2024
Any problems have been dealt with straight away. A lovely team. The staff are friendly and caring. Very tolerant and pleasant. All hard-working and great company. It's a real pleasure to work with them all.
30 August 2024
Overall the care standard is good and the continuity of staff is better than the previous agency we used. The things that make me give a 3-star rating are that one of the carers really clashes with my Mum and though I have repeatedly asked for her to be minimised or removed she hasn't been. I know this is not easy if there are staff shortages or people on holiday but it is frustrating to have my Mum repeatedly distressed by what should be a care visit. Also, I was promised that I could communicate with the carers and office via an app and a communication book left at the property. Neither of these have turned out to be reliable and the only way I can communicate efficiently seems to be by phone call to the office. This too is frustrating. Other than that I believe my Mum is happy with the care received, I find the office staff friendly to deal with and the prices are competitive.
23 August 2024
One of my PAs went on long-term sick, so I had to get an agency to cover the sick PA. Therefore, my social worker suggested that I should go with Support at Home, who has been awfully helpful. Especially three ladies, as my care, is somewhat rare because I work, go to pubs, and go to meetings, which have caused a few teething problems with setting up my care plan. We are actively working through these teething problems and it would be unfair of me to comment on the possible conclusion of these teething problems as they are still ongoing. However, I can comment on the niceness of the Support at Home staff, who are always happy to help where they can. They are surprised that they do not have many clients like me, so they must get to know me, which takes some time. Considering that I am new to Support at Home, so they are doing tremendously well.
20 August 2024
I would definitely recommend this care team. All the staff are very caring and friendly. They are a great support to our family. They are also very flexible and reliable. The staff will go out of their way to help us. Thank you so much to Support at Home.
14 August 2024
Great bunch of carers who are very good with my sister, my sister likes them all and gets on with all the carers, also the office staff are great, nothing is too much trouble, would certainly recommend this company to anyone who requires help and care.
26 April 2024
We have been using Support at Home for a few years now with varying levels of care and support required for Mum. Initially Mum required a new hip so was not very mobile. Support at Home came and prepared breakfast/evening meal for Mum and did some general tidying up. The carers were cheerful, talked to Mum, had a laugh with Mum and generally looked after her very well. In the last month the care has become a bit more complicated with a catheter involved in the morning and draining it on day visit. The carers have taken on this responsibility and have sometimes had to go beyond when accidents have happened. They have performed these tasks willingly, ably and cheerfully. I know there are a few family members working for the organisation and I feel this makes them all want to do a good job looking after their clients and making the business work well.
06 April 2022
I have only been with Support at Home for a few weeks and just wanted to say all the carers are lovely, trained well, and come on time to do all the tasks I need. I have had carers for 23-years, and Support at Home is by far the best. They have made me feel so much better.
11 March 2021
Support at Home has been looking after my client (I’m her personal assistant) for just over 12-months now. During this time, my clients need have changed dramatically, but Support at Home have adapted to these changes to ensure my client is getting the best possible service, and all of her needs are met. Each of the carers allocated to my client is very caring and patient. The carers often have to deal with difficult or challenging situations, which they overcome with my clients best interests at the forefront. There is a strong admin team who are always on hand to resolve any problems or issues. I would have no hesitation in recommending Support at Home to potential future clients.
10 March 2021
The carer my mum has been attended has been excellent, and they have formed a close bond. Support at Home has been very proactive since the pandemic and has taken all necessary steps to provide PPE and any other relevant safety measures for carers when attending calls. Any issues we’ve had have been dealt with professionally and resolved quickly.
09 March 2021
Because my mum is very vulnerable, I have peace of mind knowing her carer will be there twice a day to assist her with all her needs. This means my mum can carry on living in her own home independently, which is very important to her and to us, her family. The last few months have been unprecedented and very difficult I know, for all care companies and staff, there has only been one time that her carer didn’t arrive, and this was quickly addresses when I contacted you. Mum has had a dedicated carer for some time now and is very happy knowing that the same carer attends most days. Both mum and I are wary of ‘new’ carers who are unsure of what they need to do as Mum expects them to know about her care plan. I like the fact that each visit is an hour slot, and we have found that all of Mums carers are really good, kind, very helpful, caring and trustworthy people. If I have any issues, I know I can ring the office, and they will resolve it. I highly recommend your company.
09 March 2021
Despite a few new faces over the last few months, the care staff complement has always included at least one familiar face for continuity. All staff have conducted themselves professionally and provide an excellent, caring service. They take an interest in him and always attempt to engage with him whilst involved in their caring duties. I am grateful for their bright, positive approach and hope this will continue as they continue to support me in caring for him.
09 March 2021
From our initial enquiry to putting a care plan in place for Mum, I found Support at Home helpful, professional and open to listen to Mum and the family's needs. Nothing was too much trouble. We were able to meet some of the carers who would look after Mum, all in line with Covid regulations. Since care began, small tweaks and teething problems to the care plan have been rectified immediately. Support at Home has been responsive to any changes needed. We have electronic access to Mum's care plan, and carers notes are provided with mum's rota of carers the week before; so that we know who is due to visit Mum the following week. I would certainly recommend Support At Home, special recognition to one lady for her help and support.