Submit a Review for Home Instead (Wetherby & North Leeds)
Gemini Grange, Sandbeck Way, Wetherby, LS22 7DN
View Full Details of Home Instead (Wetherby & North Leeds)Latest Reviews for Home Instead (Wetherby & North Leeds)
10 February 2025
I can't praise the care professionals at Home Instead enough. They go over and beyond to care for my mum. Since they have been looking after her my mind has been at rest. During the recent snow one of the carers walked to mum twice to ensure she had care. Another staff member spent two hours of her own time waiting for me to arrive when there was a power cut. They are so kind and friendly, just the kind of people you want to care for a parent. Nothing is too much trouble for them and thanks to the app I get detailed notes three times a day. Communication is excellent and they keep me informed of things we need. Mum calls them her angels, they are I can't thank them enough, they are such a blessing to our family! I tell everyone about them and would recommend them to anyone - I'm so grateful!!
04 November 2024
The firm was recommended to me by a previous client whose parent this firm also cared for. This is a difficult market to work in but the quality of care and service we received from Home Instead was excellent from start to finish. They helped deal with a number of medical crises that my father was subject to and helped us to get him home quickly and back on his feet. They were sympathetic to changing needs (both increasing and reducing care) and dealt with me, as a son of a client, with respect. I would recommend them to others without hesitation.
03 October 2024
Home Instead have always been there to help. They care for my mum on a full-time basis and always do this with kindness and respect for my mum. If I have any issues they are very happy to help and discuss options and solutions to our problems and ongoing concerns, as my mum's needs progress.
30 September 2024
Carers visiting my mother are special and carer for every eventuality.
29 May 2024
Having tried two companies, I appreciated the attention to detail of the current company and the introduction of our helper. What a delightful lady helper who is so helpful and obliging. She has given me guidance on jobs I am not really used to. My wife is so appreciative of her help and feels happy with her. I now feel confident in the knowledge I can leave my home for a break. A big thank you.
21 May 2024
I am really delighted with all the care I receive. The girls are helpful, courteous, kind and caring and nothing is too much trouble for them. Because of my sight impairment, I would like to know when care visits are changed, and that someone notifies me by phoning my landline. This would be most helpful to me.
16 May 2024
I was glad to be introduced to the support worker/care professional by the care manager and am always happy to have the companionship of the support worker who is considerate, hopeful and has a good sense of humour. The office staff have always been courteous and helpful with any queries that I have had. The service is really good.
07 May 2024
Willin carers, sympathetic to the needs of the client. Efficient, and thoughtful to wife of client. Always willing to help.
06 May 2024
Overall, I am very satisfied with Home Instead. They have been, for the most part, very professional in their dealing with me. If there is one small request, it is sometimes due to pressure, communication is not too good, so someone can turn up who is different to whom I expect. This is usually sorted out with a telephone call, very promptly.
16 April 2024
The care I receive from Home Instead carers is outstanding. My only issue with the company is not being kept up-to-date with changes in my care schedule.
08 April 2024
The care staff always go the extra mile for Mum, they are always so cheerful and helpful. Mum is so grateful to them and looks forward to their visits. The care manager is simply amazing, any issues with things like medication not being delivered she takes on and sorts out! Overall, a fantastic reliable service from Home Instead, definitely recommend!
02 October 2023
Found everything really really good, couldn’t fault anything at all even though I am quite judgmental, but overall great experience, top class all around, keep things the way they are, just exactly right the way everything is.
21 July 2023
I have been so impressed and happy with the professional, caring, thoughtful and detailed approach to the start of a care plan for my Mother from Home Instead (Wetherby & North Leeds). The care service manager and staff could not do enough to help my brother and I who both live a long distance away from my Mother. The advice and help given to us has been extremely reassuring to us and my mother. She can now stay in her home and we now look forward to organising more care for her with Home Instead. Thank you.
20 April 2023
In all respects the carers are good.
12 April 2023
My wife who is a 'post stroke' patient/client of Home Instead is, as am I, very pleased and very thankful to Home Instead for their professionalism. They have very dedicated and personable staff, both carers and administrators. We couldn't ask for more.
29 March 2023
The people who have been to help me after being in hospital were considerate and helpful. Since then I am able to be out driving myself and doing my own shopping, but that rests on the fact that the two visits I have each week do the basic housework for me. that enables me to go and garden instead of cleaning!
28 March 2023
The best of care and the kindest of caregivers. The caregivers and office always were supportive to both my parents and the family. My mum could stay in familiar surroundings and we were reassured every day with the care planning notes but also knowing a friendly voice was only a phone call away. Thank you.
15 March 2023
Our experience has been very good. My mother only needs (at the moment), someone different to talk to. The carers can change as well as the time of the visit, although, the management tries not to do that. However, I can see that the short notice might be a problem if the elderly person wasn't on the ball. My mother actually enjoys seeing different people but a confused person might find it hard.
14 March 2023
Very content with the service provided by Home Instead. The staff who attend my wife are courteous and friendly and most are happy to undertake addition household chores within the time constraints of their hourly visits.
07 March 2023
The care provided by most carers is dedicated un-breakingly (as indicated below) and is over and above normal duties. This includes medical and personal contacts with GP and medical staff. Due to my mobility stopping is much appreciated.
Latest Reviews for Home Instead (Wetherby & North Leeds)
10 February 2025
I can't praise the care professionals at Home Instead enough. They go over and beyond to care for my mum. Since they have been looking after her my mind has been at rest. During the recent snow one of the carers walked to mum twice to ensure she had care. Another staff member spent two hours of her own time waiting for me to arrive when there was a power cut. They are so kind and friendly, just the kind of people you want to care for a parent. Nothing is too much trouble for them and thanks to the app I get detailed notes three times a day. Communication is excellent and they keep me informed of things we need. Mum calls them her angels, they are I can't thank them enough, they are such a blessing to our family! I tell everyone about them and would recommend them to anyone - I'm so grateful!!
04 November 2024
The firm was recommended to me by a previous client whose parent this firm also cared for. This is a difficult market to work in but the quality of care and service we received from Home Instead was excellent from start to finish. They helped deal with a number of medical crises that my father was subject to and helped us to get him home quickly and back on his feet. They were sympathetic to changing needs (both increasing and reducing care) and dealt with me, as a son of a client, with respect. I would recommend them to others without hesitation.
03 October 2024
Home Instead have always been there to help. They care for my mum on a full-time basis and always do this with kindness and respect for my mum. If I have any issues they are very happy to help and discuss options and solutions to our problems and ongoing concerns, as my mum's needs progress.
30 September 2024
Carers visiting my mother are special and carer for every eventuality.
29 May 2024
Having tried two companies, I appreciated the attention to detail of the current company and the introduction of our helper. What a delightful lady helper who is so helpful and obliging. She has given me guidance on jobs I am not really used to. My wife is so appreciative of her help and feels happy with her. I now feel confident in the knowledge I can leave my home for a break. A big thank you.
21 May 2024
I am really delighted with all the care I receive. The girls are helpful, courteous, kind and caring and nothing is too much trouble for them. Because of my sight impairment, I would like to know when care visits are changed, and that someone notifies me by phoning my landline. This would be most helpful to me.
16 May 2024
I was glad to be introduced to the support worker/care professional by the care manager and am always happy to have the companionship of the support worker who is considerate, hopeful and has a good sense of humour. The office staff have always been courteous and helpful with any queries that I have had. The service is really good.
07 May 2024
Willin carers, sympathetic to the needs of the client. Efficient, and thoughtful to wife of client. Always willing to help.
06 May 2024
Overall, I am very satisfied with Home Instead. They have been, for the most part, very professional in their dealing with me. If there is one small request, it is sometimes due to pressure, communication is not too good, so someone can turn up who is different to whom I expect. This is usually sorted out with a telephone call, very promptly.
16 April 2024
The care I receive from Home Instead carers is outstanding. My only issue with the company is not being kept up-to-date with changes in my care schedule.
08 April 2024
The care staff always go the extra mile for Mum, they are always so cheerful and helpful. Mum is so grateful to them and looks forward to their visits. The care manager is simply amazing, any issues with things like medication not being delivered she takes on and sorts out! Overall, a fantastic reliable service from Home Instead, definitely recommend!
02 October 2023
Found everything really really good, couldn’t fault anything at all even though I am quite judgmental, but overall great experience, top class all around, keep things the way they are, just exactly right the way everything is.
21 July 2023
I have been so impressed and happy with the professional, caring, thoughtful and detailed approach to the start of a care plan for my Mother from Home Instead (Wetherby & North Leeds). The care service manager and staff could not do enough to help my brother and I who both live a long distance away from my Mother. The advice and help given to us has been extremely reassuring to us and my mother. She can now stay in her home and we now look forward to organising more care for her with Home Instead. Thank you.
20 April 2023
In all respects the carers are good.
12 April 2023
My wife who is a 'post stroke' patient/client of Home Instead is, as am I, very pleased and very thankful to Home Instead for their professionalism. They have very dedicated and personable staff, both carers and administrators. We couldn't ask for more.
29 March 2023
The people who have been to help me after being in hospital were considerate and helpful. Since then I am able to be out driving myself and doing my own shopping, but that rests on the fact that the two visits I have each week do the basic housework for me. that enables me to go and garden instead of cleaning!
28 March 2023
The best of care and the kindest of caregivers. The caregivers and office always were supportive to both my parents and the family. My mum could stay in familiar surroundings and we were reassured every day with the care planning notes but also knowing a friendly voice was only a phone call away. Thank you.
15 March 2023
Our experience has been very good. My mother only needs (at the moment), someone different to talk to. The carers can change as well as the time of the visit, although, the management tries not to do that. However, I can see that the short notice might be a problem if the elderly person wasn't on the ball. My mother actually enjoys seeing different people but a confused person might find it hard.
14 March 2023
Very content with the service provided by Home Instead. The staff who attend my wife are courteous and friendly and most are happy to undertake addition household chores within the time constraints of their hourly visits.
07 March 2023
The care provided by most carers is dedicated un-breakingly (as indicated below) and is over and above normal duties. This includes medical and personal contacts with GP and medical staff. Due to my mobility stopping is much appreciated.