Submit a Review for Home Instead (Ascot, Camberley and Wokingham)
17 (Unit D) County Lane, Warfield, Bracknell, RG42 3JP
View Full Details of Home Instead (Ascot, Camberley and Wokingham)Latest Reviews for Home Instead (Ascot, Camberley and Wokingham)
25 November 2024
From the first meeting with the care team to set up a care plan for my father who was diagnosed with rapid onset Alzheimer's/Dementia they have been amazing. My father's carers have been so professional and caring in guiding my father on this journey. Living overseas certainly has its challenges when helping an elderly parent. They have been wonderful in keeping me informed on everything and also guiding me when I have not been familiar with how some facets of the health care system work in the UK.
14 May 2024
We have been using Home Instead in Ascot for about 6 months now and cannot rate them highly enough. It was a big step for us to step back a little and allow people to help us care for our parents. Home Instead and the carer listened to us and came up with a package of care for my parents who worked for us. Every single carer has gone over and above for both mum and dad and are so kind and caring. When Dad was rushed to hospital, Home Instead stepped in with overnight carers for Mum and has been so flexible and supportive. Thank you so much, we literally couldn't have survived without your help and Mum loves her daily visits, it means when my sister and I come in we get to enjoy quality time with Mum and feel so less stressed knowing she has help when we are not there.
25 March 2023
We have used Home Instead, Bagshot for two years now to care for my dad who has dementia and limited mobility. His main carer and I cannot recommend her highly enough. She visits twice a week for companionship and our family all feel confident to leave Dad in her care knowing he will be well looked after and have an enjoyable outing. She helps Mum with little jobs around the flat too as she also has limited mobility and nothing is ever too much to ask. Another staff member also provides care for Dad with excellent personal care helping with showering and personal grooming and it’s a joy to hear them chatting away together, something we never thought Dad would agree to initially but he has no issue with it now. We would have no hesitation in recommending Home Instead, hence a 5-star review.
20 December 2022
Home Instead have been providing care services for my elderly uncle for over 2 years and they have been nothing other than exemplary from the outset. The genuine warmth and affection of the carers is impressive, the level of personal interaction is high and my uncle is convinced that they are just friends coming to visit. They play draughts, listen to him read sketches or jokes from his extensive collection of comedy books and genuinely appear to enjoy their time with him, all whilst preparing his evening meal, supervising his bath, laying out fresh clothes for the morning and attending to his personal needs. We would highly commend them to anyone seeking an alternative to residential care for an elderly relative.
13 December 2022
Huge thanks to all the team at Home Instead. Mum's memory has been deteriorating and she was forgetting if she'd taken her medication (particularly eyedrops for glaucoma-now pressures back to normal due to carers administration) and not really eating or taking enough fluids. She has little insight into her difficulties and is adamant she wants to stay at home. The support of Home Instead has facilitated her staying at home and reduced the anxiety of my sister and me. The carer notes completed after each visit are wonderful and reassuring. Communication between the office, carers and us is excellent. Nothing is too much trouble. Carers are willing to take mum to appointments. It is also wonderful to be able to share with the carers concerns and for their feedback. Thank you to everyone.
31 October 2022
Carers are carefully matched to individual which is great for relationship building. Carers attentive and supportive, nothing is too much trouble. They are observant and when normal duties completed will proactively provide additional home care support. Can not praise dedication to my mother more. A truly excellent service.
24 October 2022
Home Instead has been an absolute lifeline for my mum and our family over the past 18 months. I honestly don't know how we'd have gotten through without them all. Everything has been smooth-running, queries and requests have been dealt with in a quick, timely manner; nothing has ever been too much trouble and everyone has always gone the extra mile. The whole team is so friendly, compassionate and warm; we are hugely appreciative of everything they've done for our family. Special thanks to everyone in the office and also to my mum's main carers, both of whom have both been so very thoughtful and generous with their time and words. You will all be sorely missed. Thank you for keeping my mum happy, safe and sound, and making sure she has a smile on her face every day. We will always be so very grateful.
11 October 2022
The Home Instead team started caring for my widowed mother over 2 years ago and during this time the number of daily visits increased as circumstances changed. Our family's experience is that the Care Givers are professional, attentive and caring. By maintaining open and honest communications, my mother's needs have been fully met and in most cases proactively planned for. As important, the office and non care administration staff have been fully supportive of my mother, her family, and the Care Givers. Urgent changes in care arrangements have been made where necessary without fuss. In short, the care provided to my mother and her family members has enabled my mother to stay in her own home for much longer time than expected, whilst being both happy and safe.
11 July 2022
Home Instead is a very professional caregiver company in every sense of the word. They looked after my mother for four years. I would like to thank all the staff, carers etc, for their hard and immense work. You cannot fault any issues with them; they made my mother safe and cared for. It's a credit to you all. Once again, many thanks for everything that you helped with my mum.
07 July 2022
My husband's carer has made life worth living over the past few months. She arrives every morning full of life, cheerful, energetic and does a wonderful job looking after my husband's needs. She is hardworking and cleans the shower, makes the beds and just makes life easier for me. My husband has dementia and it can be soul-destroying looking after him, but she makes it all bearable. Thank you so much for being such a wonderful carer.
03 May 2022
Home Instead provided an adaptable and supportive care package for my Mother in the face of the tremendous health challenges we faced over the last couple of years. Care staff were punctual, tidy and showed great empathy for Mother’s specific medical and mental health needs, often going the extra mile to keep her happy. I thoroughly recommend their services.
22 February 2022
We used Home Instead to support our parents as my Mum was struggling to look after my 90-year-old Dad at home. We had three wonderful ladies over the course of 18 months to help with Dad's care and he genuinely looked forward to their visits. It was so lovely to arrive at their house and hear them all laughing together. We had support for showering and sitting chatting with my Dad while Mum went out. Nothing was too much trouble and a massive thank you to them for their wonderful support and friendship. We could not recommend Home Instead more highly.
02 February 2022
Home Instead have provided such fantastic care and attention for my parents over the last 6 months, enabling them to continue to live in their own home. Everyone involved in the company went above and beyond, from everyone in the office to all of the carers. The level of care and attention given to both my parents was exceptional - what an amazing team of people. The same staff consistently cared for my parents which gave me complete peace of mind - they all knew exactly what was happening so no surprises for elderly people which is so important. I cannot recommend this company highly enough - and I would like to thank them all for everything they did for my parents.
02 February 2022
Care Givers from Home Instead provided the highest quality of care, friendship and support to my mother for over two years, until she needed residential care. I have found every one of the Care Givers to be intelligent and thoughtful in addressing Mum's needs, always coupled with consistent positivity and good humour. Mum particularly loved the two Care Givers who visited most regularly and questioned whether they were her daughters, such was the level of ease she felt with them. When mum had a few tricky and challenging moments, the home Instead team provided additional support with no notice, and always restored calm. The friendliness, efficiency, advice and support from the central team is also consistently excellent. I can't praise the Home Instead enough, and I recommend the team without reservation.
07 July 2021
The care and companionship provided by Home Instead to our mother has been outstanding and always so professional. It gave us the peace of mind we so badly needed during a difficult time and knowing Mum really enjoyed and looked forward to the daily visits was very comforting. The communication between the care staff, office and ourselves was extremely efficient and nothing was ever too much trouble so we could all act immediately to solve any issues. We would like to thank the entire team for their kindness and constant support and wish everyone the best for the future.
25 June 2021
Home Instead provided an exemplary service to our very elderly mother. As a family, we were impressed by their professionalism, friendliness and willingness to meet our mum’s needs as these evolved. Her care providers were very respectful and quickly forged a trusting relationship with her. Managers and office staff were always receptive to our contacts with them, which in itself was very reassuring. We cannot praise Home Instead highly enough and feel very fortunate to have found such a great company to look after our mum.
28 January 2021
From the first contact to every day care we have been met with a friendly, professional attitude from all staff levels. The wealth of knowledge and kind advice available is a comfort during a very difficult time for our family. The warmth of care and genuine care for our whole household has made us feel less isolated during these times of Covid, and we have been reassured that all working practices are updated as soon as a change is published. I wouldn’t hesitate to recommend this company to anyone considering the need for extra care in the home.
17 June 2020
We were so impressed with Home Instead. Lovely friendly people, an efficient service, and of paramount importance, my mother enjoyed their visits. Nothing was too much trouble, and those visiting her went the extra mile.
11 June 2020
I cannot praise the Home Instead (Ascot, Camberley and Wokingham) office highly enough. They have made it possible for me to continue caring for my mother - 98 years old and suffering from dementia - at home until the last possible moment. She has now moved into residential care, but they have enabled me to exceed all expectations with regard to her care up to this point. Starting with occasional social visits five years ago, and building up to two carers for two visits per day most recently, the team have been responsive and sensitive to our changing needs. The same small team of carers has built a relationship with Mum, and with me, to ensure she has been safe, happy and loved over those five years. It is a measure of how much they really care that the carers have organised impromptu birthday celebrations, brought unsolicited gifts, and are now planning to visit Mum in her care home in their own time.
19 February 2020
The quality of care we received from Home Instead was excellent, and although they were only in attendance for an hour a day it provided peace of mind that our mother’s needs were being addressed and provided us with the respite we desperately needed. They made sure she was taking her medication, would ensure she was up and active before signing off, conduct light chores, accompany her to the shops and also make the occasional meal when our mother was being lazy, which was all too often. My sister and I would like to thank those involved in Mum’s care, they provided a level of dedication and professionalism that went beyond what we expected.
Latest Reviews for Home Instead (Ascot, Camberley and Wokingham)
25 November 2024
From the first meeting with the care team to set up a care plan for my father who was diagnosed with rapid onset Alzheimer's/Dementia they have been amazing. My father's carers have been so professional and caring in guiding my father on this journey. Living overseas certainly has its challenges when helping an elderly parent. They have been wonderful in keeping me informed on everything and also guiding me when I have not been familiar with how some facets of the health care system work in the UK.
14 May 2024
We have been using Home Instead in Ascot for about 6 months now and cannot rate them highly enough. It was a big step for us to step back a little and allow people to help us care for our parents. Home Instead and the carer listened to us and came up with a package of care for my parents who worked for us. Every single carer has gone over and above for both mum and dad and are so kind and caring. When Dad was rushed to hospital, Home Instead stepped in with overnight carers for Mum and has been so flexible and supportive. Thank you so much, we literally couldn't have survived without your help and Mum loves her daily visits, it means when my sister and I come in we get to enjoy quality time with Mum and feel so less stressed knowing she has help when we are not there.
25 March 2023
We have used Home Instead, Bagshot for two years now to care for my dad who has dementia and limited mobility. His main carer and I cannot recommend her highly enough. She visits twice a week for companionship and our family all feel confident to leave Dad in her care knowing he will be well looked after and have an enjoyable outing. She helps Mum with little jobs around the flat too as she also has limited mobility and nothing is ever too much to ask. Another staff member also provides care for Dad with excellent personal care helping with showering and personal grooming and it’s a joy to hear them chatting away together, something we never thought Dad would agree to initially but he has no issue with it now. We would have no hesitation in recommending Home Instead, hence a 5-star review.
20 December 2022
Home Instead have been providing care services for my elderly uncle for over 2 years and they have been nothing other than exemplary from the outset. The genuine warmth and affection of the carers is impressive, the level of personal interaction is high and my uncle is convinced that they are just friends coming to visit. They play draughts, listen to him read sketches or jokes from his extensive collection of comedy books and genuinely appear to enjoy their time with him, all whilst preparing his evening meal, supervising his bath, laying out fresh clothes for the morning and attending to his personal needs. We would highly commend them to anyone seeking an alternative to residential care for an elderly relative.
13 December 2022
Huge thanks to all the team at Home Instead. Mum's memory has been deteriorating and she was forgetting if she'd taken her medication (particularly eyedrops for glaucoma-now pressures back to normal due to carers administration) and not really eating or taking enough fluids. She has little insight into her difficulties and is adamant she wants to stay at home. The support of Home Instead has facilitated her staying at home and reduced the anxiety of my sister and me. The carer notes completed after each visit are wonderful and reassuring. Communication between the office, carers and us is excellent. Nothing is too much trouble. Carers are willing to take mum to appointments. It is also wonderful to be able to share with the carers concerns and for their feedback. Thank you to everyone.
31 October 2022
Carers are carefully matched to individual which is great for relationship building. Carers attentive and supportive, nothing is too much trouble. They are observant and when normal duties completed will proactively provide additional home care support. Can not praise dedication to my mother more. A truly excellent service.
24 October 2022
Home Instead has been an absolute lifeline for my mum and our family over the past 18 months. I honestly don't know how we'd have gotten through without them all. Everything has been smooth-running, queries and requests have been dealt with in a quick, timely manner; nothing has ever been too much trouble and everyone has always gone the extra mile. The whole team is so friendly, compassionate and warm; we are hugely appreciative of everything they've done for our family. Special thanks to everyone in the office and also to my mum's main carers, both of whom have both been so very thoughtful and generous with their time and words. You will all be sorely missed. Thank you for keeping my mum happy, safe and sound, and making sure she has a smile on her face every day. We will always be so very grateful.
11 October 2022
The Home Instead team started caring for my widowed mother over 2 years ago and during this time the number of daily visits increased as circumstances changed. Our family's experience is that the Care Givers are professional, attentive and caring. By maintaining open and honest communications, my mother's needs have been fully met and in most cases proactively planned for. As important, the office and non care administration staff have been fully supportive of my mother, her family, and the Care Givers. Urgent changes in care arrangements have been made where necessary without fuss. In short, the care provided to my mother and her family members has enabled my mother to stay in her own home for much longer time than expected, whilst being both happy and safe.
11 July 2022
Home Instead is a very professional caregiver company in every sense of the word. They looked after my mother for four years. I would like to thank all the staff, carers etc, for their hard and immense work. You cannot fault any issues with them; they made my mother safe and cared for. It's a credit to you all. Once again, many thanks for everything that you helped with my mum.
07 July 2022
My husband's carer has made life worth living over the past few months. She arrives every morning full of life, cheerful, energetic and does a wonderful job looking after my husband's needs. She is hardworking and cleans the shower, makes the beds and just makes life easier for me. My husband has dementia and it can be soul-destroying looking after him, but she makes it all bearable. Thank you so much for being such a wonderful carer.
03 May 2022
Home Instead provided an adaptable and supportive care package for my Mother in the face of the tremendous health challenges we faced over the last couple of years. Care staff were punctual, tidy and showed great empathy for Mother’s specific medical and mental health needs, often going the extra mile to keep her happy. I thoroughly recommend their services.
22 February 2022
We used Home Instead to support our parents as my Mum was struggling to look after my 90-year-old Dad at home. We had three wonderful ladies over the course of 18 months to help with Dad's care and he genuinely looked forward to their visits. It was so lovely to arrive at their house and hear them all laughing together. We had support for showering and sitting chatting with my Dad while Mum went out. Nothing was too much trouble and a massive thank you to them for their wonderful support and friendship. We could not recommend Home Instead more highly.
02 February 2022
Home Instead have provided such fantastic care and attention for my parents over the last 6 months, enabling them to continue to live in their own home. Everyone involved in the company went above and beyond, from everyone in the office to all of the carers. The level of care and attention given to both my parents was exceptional - what an amazing team of people. The same staff consistently cared for my parents which gave me complete peace of mind - they all knew exactly what was happening so no surprises for elderly people which is so important. I cannot recommend this company highly enough - and I would like to thank them all for everything they did for my parents.
02 February 2022
Care Givers from Home Instead provided the highest quality of care, friendship and support to my mother for over two years, until she needed residential care. I have found every one of the Care Givers to be intelligent and thoughtful in addressing Mum's needs, always coupled with consistent positivity and good humour. Mum particularly loved the two Care Givers who visited most regularly and questioned whether they were her daughters, such was the level of ease she felt with them. When mum had a few tricky and challenging moments, the home Instead team provided additional support with no notice, and always restored calm. The friendliness, efficiency, advice and support from the central team is also consistently excellent. I can't praise the Home Instead enough, and I recommend the team without reservation.
07 July 2021
The care and companionship provided by Home Instead to our mother has been outstanding and always so professional. It gave us the peace of mind we so badly needed during a difficult time and knowing Mum really enjoyed and looked forward to the daily visits was very comforting. The communication between the care staff, office and ourselves was extremely efficient and nothing was ever too much trouble so we could all act immediately to solve any issues. We would like to thank the entire team for their kindness and constant support and wish everyone the best for the future.
25 June 2021
Home Instead provided an exemplary service to our very elderly mother. As a family, we were impressed by their professionalism, friendliness and willingness to meet our mum’s needs as these evolved. Her care providers were very respectful and quickly forged a trusting relationship with her. Managers and office staff were always receptive to our contacts with them, which in itself was very reassuring. We cannot praise Home Instead highly enough and feel very fortunate to have found such a great company to look after our mum.
28 January 2021
From the first contact to every day care we have been met with a friendly, professional attitude from all staff levels. The wealth of knowledge and kind advice available is a comfort during a very difficult time for our family. The warmth of care and genuine care for our whole household has made us feel less isolated during these times of Covid, and we have been reassured that all working practices are updated as soon as a change is published. I wouldn’t hesitate to recommend this company to anyone considering the need for extra care in the home.
17 June 2020
We were so impressed with Home Instead. Lovely friendly people, an efficient service, and of paramount importance, my mother enjoyed their visits. Nothing was too much trouble, and those visiting her went the extra mile.
11 June 2020
I cannot praise the Home Instead (Ascot, Camberley and Wokingham) office highly enough. They have made it possible for me to continue caring for my mother - 98 years old and suffering from dementia - at home until the last possible moment. She has now moved into residential care, but they have enabled me to exceed all expectations with regard to her care up to this point. Starting with occasional social visits five years ago, and building up to two carers for two visits per day most recently, the team have been responsive and sensitive to our changing needs. The same small team of carers has built a relationship with Mum, and with me, to ensure she has been safe, happy and loved over those five years. It is a measure of how much they really care that the carers have organised impromptu birthday celebrations, brought unsolicited gifts, and are now planning to visit Mum in her care home in their own time.
19 February 2020
The quality of care we received from Home Instead was excellent, and although they were only in attendance for an hour a day it provided peace of mind that our mother’s needs were being addressed and provided us with the respite we desperately needed. They made sure she was taking her medication, would ensure she was up and active before signing off, conduct light chores, accompany her to the shops and also make the occasional meal when our mother was being lazy, which was all too often. My sister and I would like to thank those involved in Mum’s care, they provided a level of dedication and professionalism that went beyond what we expected.