Submit a Review for Pine Lodge Home Care
Pine Lodge Care Home, 13 Hazeldene Road, Weston-super-Mare, BS23 2XL
View Full Details of Pine Lodge Home CareLatest Reviews for Pine Lodge Home Care
11 January 2023
After having a bad heart attack in September 2021, my surgery sent me information regarding where I could ask for help with shopping and other services! I rang Pine Lodge and have never looked back. Every 2 weeks a 'shopper' takes me to the supermarket. She pushes the trolley and helps me select ceased I would be devastated. I wear callipers on both legs and really need help now after having none until now. If, by any chance, I am unable to accompany the 'shopper' then I can give them cash so that they can shop for me. I trust these 'shoppers' implicitly. They respect me and if I ring the office for any reason for my reason the staff are so understanding and kind.
27 September 2022
I am pleased with the help my husband receives and would certainly recommend them.
25 August 2022
I am very happy with the service that is provided to me. The staff who attends to me are very thoughtful and caring about my needs. They arrive at the time allocated and always chatting and helpful to me - it certainly a very happy way to start my day. If I have had any issues they would always sort it immediately.
05 June 2022
Excellent service. Kind, friendly staff who are very supportive of both the client and the family. We have used this provider for over a year and cannot fault it. We had the same provider when my dad was alive and was very happy to use them again for my mother.
05 June 2022
We have been extremely happy with the service provided. The staff are all thoughtful and caring; they arrive at the time allocated and wash and dress with dignity and talk their way through the routine, and always with a smile. Any queries are answered efficiently. The folder is thorough, and the bill is well detailed. I am very pleased to have Pine Lodge as our provider.
26 May 2022
Mum has used the services of Pine Lodge for 6 months. We have always found the carers and management to be totally professional, always putting mums best interests first. Nothing is too much trouble. We would recommend Pine Lodge to anyone.
23 March 2022
Very satisfied by all of the girls/staff.
23 March 2022
I have found all of my care marvellous.
23 March 2022
Very good support for my father, flexible around requirements changing. Would be excellent if changes requested were confirmed from an admin perspective but cannot fault care or carers.
17 March 2022
Pine Lodge provide daily hot meals for my mum and dad. It is an excellent service and very nutritious food. I very much appreciate the excellent carer. I would not hesitate to recommend Pine Lodge to other people.
17 March 2022
Excellent caring and professional service from 3 or 4 staff members on different weekdays. My mother lives in sheltered housing with meals provided but needs assistance with showers and keeping her own room clean etc. We are very pleased and relieved to know my mother is being assisted on the days we cannot attend.
17 March 2022
Pine Lodge have been visiting my elderly mother in her home daily since September 2021. Previous to Covid they were also visiting her on a daily basis. All of my interactions with Pine Lodge have been of an excellent standard, nothing is too much trouble for the office staff or the care staff. My mother always comments on how lovely the ‘girls’ are. As a family, we are more than happy for our mother to be taken care of in her home by Pine Lodge but if she ever needed to go into the home, we would be very confident they would provide her with everything she needed and in a very caring way.
08 February 2022
Very friendly and caring staff make my wife’s life, and mine, so much easier. The affection shown to my wife is so apparent, and the carers each have their own connection either by reading, beauty care, games, ironing - it just makes my wife so pleased to see them. Thanks.
08 February 2022
Pine Lodge Home Care are very helpful. Their care for my late wife who died in October 2019, was thoughtful and excellent. Pine Lodge now look after my domestic cleaning and occasional work around the house.
08 February 2022
All my carers are kind, friendly and willing to do as asked, some more than asked, which doesn't go unnoticed. I do have a moan, which they sympathise with and try to have a laugh as well, not so easy in these trying times. I think we get on well; hope they would agree. I think it is important to have someone to show them the ropes with their first visit and explain how we like things done. They advise if I'm not sure what to do next, who to contact etc, and the office is always helpful with orders etc. Thanks all!
08 February 2022
I do not have a problem with my care person. Extremely good and caring.
04 June 2021
Everyone who comes are friendly, helpful, patient and very good with my husband.
28 May 2021
Always willing to change care needs, often at short notice. All carers I have met are very willing and caring. They do not patronise my mother.
27 April 2021
I have a lot of different carers; they are mostly very good - they follow my wishes, treat me with respect and talk to me about the world outside. I find the very young ones need a lot more supervising. The updated care plans are rather in-flexible.
25 March 2021
My Mother and Father in law have been receiving a cooked lunchtime meal delivered to their home from Pine Lodge for the last four months. We have found the service to be excellent and the meals to be delicious and of an extremely high standard. They are always delivered promptly and with a smile. I would highly recommend this service to anyone considering a “meals on wheels” service.
Latest Reviews for Pine Lodge Home Care
11 January 2023
After having a bad heart attack in September 2021, my surgery sent me information regarding where I could ask for help with shopping and other services! I rang Pine Lodge and have never looked back. Every 2 weeks a 'shopper' takes me to the supermarket. She pushes the trolley and helps me select ceased I would be devastated. I wear callipers on both legs and really need help now after having none until now. If, by any chance, I am unable to accompany the 'shopper' then I can give them cash so that they can shop for me. I trust these 'shoppers' implicitly. They respect me and if I ring the office for any reason for my reason the staff are so understanding and kind.
27 September 2022
I am pleased with the help my husband receives and would certainly recommend them.
25 August 2022
I am very happy with the service that is provided to me. The staff who attends to me are very thoughtful and caring about my needs. They arrive at the time allocated and always chatting and helpful to me - it certainly a very happy way to start my day. If I have had any issues they would always sort it immediately.
05 June 2022
Excellent service. Kind, friendly staff who are very supportive of both the client and the family. We have used this provider for over a year and cannot fault it. We had the same provider when my dad was alive and was very happy to use them again for my mother.
05 June 2022
We have been extremely happy with the service provided. The staff are all thoughtful and caring; they arrive at the time allocated and wash and dress with dignity and talk their way through the routine, and always with a smile. Any queries are answered efficiently. The folder is thorough, and the bill is well detailed. I am very pleased to have Pine Lodge as our provider.
26 May 2022
Mum has used the services of Pine Lodge for 6 months. We have always found the carers and management to be totally professional, always putting mums best interests first. Nothing is too much trouble. We would recommend Pine Lodge to anyone.
23 March 2022
Very satisfied by all of the girls/staff.
23 March 2022
I have found all of my care marvellous.
23 March 2022
Very good support for my father, flexible around requirements changing. Would be excellent if changes requested were confirmed from an admin perspective but cannot fault care or carers.
17 March 2022
Pine Lodge provide daily hot meals for my mum and dad. It is an excellent service and very nutritious food. I very much appreciate the excellent carer. I would not hesitate to recommend Pine Lodge to other people.
17 March 2022
Excellent caring and professional service from 3 or 4 staff members on different weekdays. My mother lives in sheltered housing with meals provided but needs assistance with showers and keeping her own room clean etc. We are very pleased and relieved to know my mother is being assisted on the days we cannot attend.
17 March 2022
Pine Lodge have been visiting my elderly mother in her home daily since September 2021. Previous to Covid they were also visiting her on a daily basis. All of my interactions with Pine Lodge have been of an excellent standard, nothing is too much trouble for the office staff or the care staff. My mother always comments on how lovely the ‘girls’ are. As a family, we are more than happy for our mother to be taken care of in her home by Pine Lodge but if she ever needed to go into the home, we would be very confident they would provide her with everything she needed and in a very caring way.
08 February 2022
Very friendly and caring staff make my wife’s life, and mine, so much easier. The affection shown to my wife is so apparent, and the carers each have their own connection either by reading, beauty care, games, ironing - it just makes my wife so pleased to see them. Thanks.
08 February 2022
Pine Lodge Home Care are very helpful. Their care for my late wife who died in October 2019, was thoughtful and excellent. Pine Lodge now look after my domestic cleaning and occasional work around the house.
08 February 2022
All my carers are kind, friendly and willing to do as asked, some more than asked, which doesn't go unnoticed. I do have a moan, which they sympathise with and try to have a laugh as well, not so easy in these trying times. I think we get on well; hope they would agree. I think it is important to have someone to show them the ropes with their first visit and explain how we like things done. They advise if I'm not sure what to do next, who to contact etc, and the office is always helpful with orders etc. Thanks all!
08 February 2022
I do not have a problem with my care person. Extremely good and caring.
04 June 2021
Everyone who comes are friendly, helpful, patient and very good with my husband.
28 May 2021
Always willing to change care needs, often at short notice. All carers I have met are very willing and caring. They do not patronise my mother.
27 April 2021
I have a lot of different carers; they are mostly very good - they follow my wishes, treat me with respect and talk to me about the world outside. I find the very young ones need a lot more supervising. The updated care plans are rather in-flexible.
25 March 2021
My Mother and Father in law have been receiving a cooked lunchtime meal delivered to their home from Pine Lodge for the last four months. We have found the service to be excellent and the meals to be delicious and of an extremely high standard. They are always delivered promptly and with a smile. I would highly recommend this service to anyone considering a “meals on wheels” service.