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Suite 7, Merley House, Merley House Lane, Broadstone, Wimborne Minster, BH21 3AA
View Full Details of Candlelight CareLatest Reviews for Candlelight Care
26 June 2024
I cannot speak highly enough of the ongoing, and increasing, care my Mum is receiving from Candlelight. All the carers who visit Mum are not only professional, caring, supportive, and friendly, but they always go above and beyond if Mum is having a difficult day. I am also kept in touch with what's going on if Mum isn't doing so well (as I live a little distance from Mum) and am happy to chat if I'm having any problems communicating with her because of her dementia. You are all amazing people and I cannot adequately express my gratitude for the care Mum is receiving. Thank you from the bottom of my heart.
20 March 2023
Overall, I find the staff friendly, competent and professional.
08 March 2023
My chief carer is so good, that nothing escapes her, invaluable. When I ask for advice I know she will tell me the correct path to take. I have learnt this over the last 7 years and I trust her completely. This does not mean the other staff are not good, it means she stands out and is genuinely caring.
07 March 2023
The service is good, friendly and reassuring. Timekeeping is regular and can be relied upon.
06 March 2023
All the carers are friendly and timekeeping is good. The continuity of carers is excellent which is important to us.
03 March 2023
We always look forward to the carer's visits. They are very friendly, kind people and do a good job sorting out my husband with washing, dressing him in the mornings, changing the catheter leg bag when necessary and lesser jobs on the evening visits.
15 April 2021
Staff are courteous and respectful. Dad is comfortable with the care he receives. There has been a struggle to get the time that most suits Dad's (and my) routines, this has now been resolved. Office staff are friendly, reliable and mostly ring is there is a problem. The email of who is coming and when to expect them is invaluable, helps prepare Dad and plan my day.
07 April 2021
Candlelight Care has played a crucial role in at times, very trying circumstances. Their kindness, professionalism and support has been exceptional. All the team exceed all expectations and all family members appreciate their dedication and understanding. Candlelight Care hasn't just supported the client, they have actually at times, supported us. Thank you.
01 April 2021
Before hearing about Candlelight Care I tried two other agencies to get the help that I needed. I was horrified at the way I was treated at both. I am now happily settled with Candlelight Care.
01 April 2021
I've found my carers give me excellent care. They are all kind and caring people with some of them doing a fantastic job.
30 March 2021
My wife has dementia. I had problems after a male carer, so I requested a female career; this was duly arranged.
17 February 2021
My mum is a relatively new client of Candlelight Care. Mum is elderly, blind and has very limited mobility. I live in Portugal, so far away. Mum had experienced some problems with a previous company but I managed to get her in with the Candlelight team and she is so happy now, they are all very loving, caring, hard-working and give Mum a sense of security. They offer such a professional service, Mum is looking forward to her first hairdo from the team soon, they can even do her nails. She says nothing is too much trouble to ask, she sounds so different when I talk with her over the phone, back to her cheerful self. Thank you Candlelight, you are all amazing.
03 March 2020
The care my husband received from the first day was extremely gentle and caring. He had been apprehensive but from the first moment, he was put at ease and now looks forward to someone coming as do I! I also appreciate their tidiness and cleanliness.
04 March 2019
The carers are largely really helpful and go above and beyond and Mum looks forward to them arriving. There is occasionally one who does the absolute minimum and rarely speaks. I appreciate they have a job to do but, when dealing with the elderly living alone, a large part of that job must be just talking to them.
14 February 2019
Very good and always polite and caring. I recommend to family and staff are very positive for January.
12 February 2019
Lovely carers. All work very well for me.
12 February 2019
Professional staff. Clients treated with dignity and care. Very satisfied with 95% of staff.
23 November 2018
I would recommend Candlelight Care to everyone as they look after me very well and I really appreciate all the carers. I would not be here if it wasn't for them. I cannot praise them enough.
Latest Reviews for Candlelight Care
26 June 2024
I cannot speak highly enough of the ongoing, and increasing, care my Mum is receiving from Candlelight. All the carers who visit Mum are not only professional, caring, supportive, and friendly, but they always go above and beyond if Mum is having a difficult day. I am also kept in touch with what's going on if Mum isn't doing so well (as I live a little distance from Mum) and am happy to chat if I'm having any problems communicating with her because of her dementia. You are all amazing people and I cannot adequately express my gratitude for the care Mum is receiving. Thank you from the bottom of my heart.
20 March 2023
Overall, I find the staff friendly, competent and professional.
08 March 2023
My chief carer is so good, that nothing escapes her, invaluable. When I ask for advice I know she will tell me the correct path to take. I have learnt this over the last 7 years and I trust her completely. This does not mean the other staff are not good, it means she stands out and is genuinely caring.
07 March 2023
The service is good, friendly and reassuring. Timekeeping is regular and can be relied upon.
06 March 2023
All the carers are friendly and timekeeping is good. The continuity of carers is excellent which is important to us.
03 March 2023
We always look forward to the carer's visits. They are very friendly, kind people and do a good job sorting out my husband with washing, dressing him in the mornings, changing the catheter leg bag when necessary and lesser jobs on the evening visits.
15 April 2021
Staff are courteous and respectful. Dad is comfortable with the care he receives. There has been a struggle to get the time that most suits Dad's (and my) routines, this has now been resolved. Office staff are friendly, reliable and mostly ring is there is a problem. The email of who is coming and when to expect them is invaluable, helps prepare Dad and plan my day.
07 April 2021
Candlelight Care has played a crucial role in at times, very trying circumstances. Their kindness, professionalism and support has been exceptional. All the team exceed all expectations and all family members appreciate their dedication and understanding. Candlelight Care hasn't just supported the client, they have actually at times, supported us. Thank you.
01 April 2021
Before hearing about Candlelight Care I tried two other agencies to get the help that I needed. I was horrified at the way I was treated at both. I am now happily settled with Candlelight Care.
01 April 2021
I've found my carers give me excellent care. They are all kind and caring people with some of them doing a fantastic job.
30 March 2021
My wife has dementia. I had problems after a male carer, so I requested a female career; this was duly arranged.
17 February 2021
My mum is a relatively new client of Candlelight Care. Mum is elderly, blind and has very limited mobility. I live in Portugal, so far away. Mum had experienced some problems with a previous company but I managed to get her in with the Candlelight team and she is so happy now, they are all very loving, caring, hard-working and give Mum a sense of security. They offer such a professional service, Mum is looking forward to her first hairdo from the team soon, they can even do her nails. She says nothing is too much trouble to ask, she sounds so different when I talk with her over the phone, back to her cheerful self. Thank you Candlelight, you are all amazing.
03 March 2020
The care my husband received from the first day was extremely gentle and caring. He had been apprehensive but from the first moment, he was put at ease and now looks forward to someone coming as do I! I also appreciate their tidiness and cleanliness.
04 March 2019
The carers are largely really helpful and go above and beyond and Mum looks forward to them arriving. There is occasionally one who does the absolute minimum and rarely speaks. I appreciate they have a job to do but, when dealing with the elderly living alone, a large part of that job must be just talking to them.
14 February 2019
Very good and always polite and caring. I recommend to family and staff are very positive for January.
12 February 2019
Lovely carers. All work very well for me.
12 February 2019
Professional staff. Clients treated with dignity and care. Very satisfied with 95% of staff.
23 November 2018
I would recommend Candlelight Care to everyone as they look after me very well and I really appreciate all the carers. I would not be here if it wasn't for them. I cannot praise them enough.