Submit a Review for Home Instead (Peterborough Oundle & The Deepings)
Unit 3, Swan Court, Cygnet Park, Hampton, Peterborough, PE7 8GX
View Full Details of Home Instead (Peterborough Oundle & The Deepings)Latest Reviews for Home Instead (Peterborough Oundle & The Deepings)
20 March 2025
A very reliable service, delivered by health care professionals who were familiar with the client, ensuring the clients likes / dislikes were known about and complied with. Communication with the family was always precise, timely and easily understood.
06 March 2025
My mum is in the dementia ward of a local care home and she has been enjoying daily companionship visits from Home Instead for about 3 months now. Before the visits started, the Home Instead co-ordinator talked in detail with me and my mum to get to know her and sort out the best match for the caregivers. It was important to me to minimise the number of care givers, so that my mum got to know them, so I am really happy that the visits are provided by a team of 3 ladies. The daily visits are a mix of coffee in the residents lounge, walks in the garden, looking at old photographs together and craft activities. When I visited mum last week, after saying hello, the first thing she said was that it was nice that her friends now visited her each day, meaning the Home Instead companions. This was lovely to hear. I would like to thank Home Instead very much for considerably improving my mum's enjoyment of life.
12 February 2025
I feel very fortunate to have come across Home Instead Peterborough (Oundle & The Deepings), for the care of my mother, particularly after trying to navigate the myriad of local care companies that don't offer what they promise and have copious hidden charges. From the Home Instead staff in the office to the individual carers everyone seems to be dedicated for my mother care and well-being, with lots of valuable advice along the way, all of which is a most refreshing experience. What I particularly like is we have the same team of amazing carers visit each day which I believe is so important for ongoing continuity thus enabling my mother to develop a strong trusting relationship with them very quickly, I feel its important to see a familiar face each day! Basically, I cannot recommend this company highly enough as they have exceeded my expectations on all levels.
20 May 2024
The personal care provided was of a very high standard. Encompassing punctuality, hygiene, privacy, and a strong emphasis on empathy and friendliness.
08 May 2024
Absolutely delighted with the service from Home Instead. A truly friendly professional team, I'd be totally lost without them. Right from the start, all the team have been delightful, approachable and reassuring. First-class service! Thank you!
08 May 2024
I have recommended this service because I have been treated by very experienced, caring people. They have recognised my limitations and give me a feeling of dignity during their visits. Home Instead is an excellent care agency.
01 May 2024
We have been using Home Instead for a number of years and are extremely happy with the service we receive. Caregivers are professional, friendly, compassionate and provide an excellent personalised service.
23 April 2024
Very happy with the service provided. Everything is efficiently organised. Mum has 3 visits a week, by the same 3 ladies who cover each other’s holidays etc. The ladies tailor each visit to Mum’s requirements whether it’s help with showering, meal preparation etc. and have built a good friendly relationship with her. Great care was taken to match the carers with shared interests and experiences to Mum’s. Would highly recommend it.
17 April 2024
Mum has been receiving care visits from Home Instead for about a year, and it has made a very big difference to her life. Mum lost dad in 2020, and wishing to remain living independently at home she was initially reluctant to accept assistance, but she has impaired hearing and vision which makes life hard for her. She does have very caring neighbours, but she felt she could not keep asking them for help and so agreed to the suggestion of visits twice a week from Home Instead. They paired her up with two excellent carers and now she has someone to talk to, to help her with correspondence, with trips out and help with shopping. And all the little tasks that may seem mundane if you have all your sensory faculties but which can be a nightmare for mum. They are both lovely ladies, and she now looks forward to their visits. My brother and I live at opposite ends of the country and it's hugely reassuring for us that Mum is looked after and her needs met.
16 April 2024
Excellent experience with this provider, 5 stars. My mother really looks forward to the companionship carer visits. They really look after her and do what she wants to do. I find them very easy to deal with and very accommodating.
10 April 2024
Home Instead do everything I need them to do. They help with shopping and housework. Nothing is too much trouble. They also took good care of my late wife.
03 April 2024
Everyone so helpful, administrative staff and carers. Staff do not change regularly, giving client continuity.
20 March 2024
Excellent. Always very helpful.
20 March 2024
My mother-in-law has been receiving care visits from Home Instead since June 2021. As my husband and I live abroad, this has been invaluable to all of us. Mum has developed great bonds with her carers and we have also received wonderful service from the office staff. From the daily carer reports, we were always aware of how Mum was. On the occasions when medical support was needed - after falls or illness - Home Instead managed the situations and kept us updated at all times. On her most recent stay in hospital, they continued a daily visit which kept us updated and provided Mum with a continuity of care at a time of confusion and worry. The level of care they provide to the client, and just as importantly, the level of support they give the family are exemplary. They really alleviate the stress of trying to care for a loved one from a distance.
18 March 2024
Home Instead (Peterborough Oundle and The Deepings) operates on a totally professional basis but with caring at its heart. The Principals and their office-based staff are totally dedicated to the service they offer and the care of their clients. Equally professional in every way are their caregivers all with appropriate backgrounds of course but people for whom nothing is too much trouble and their support is therefore second to none. A first-class service.
15 March 2024
Home Instead has provided fantastic professional caregivers until Mum moved to her care home. The caregivers were selected with great thought and consideration for Mum's needs and over a five-year period they became good friends of Mum. The CareGiver who attended Mum's first-ever visit was still supporting her through to the last week she needed support at home and the whole team was a trusted extension of the family network supporting Mum, and Dad prior to that. The daily reports of activities, meals, medical updates, walks and topics of conversation with Mum provided an excellent source of information and reassurance of her well-being. I'd have no hesitation in recommending Home Instead to any family looking for care and support for a loved one who would benefit from the continuity of a regular friendly face that they could come to know, trust and make friends with.
14 March 2024
My care providers are always on time and as they enter the door are full of joy. They are happy to assist me to get ready for the day ahead. They are great listeners to any problems I may have and to give suggestions. I hope this will continue for months ahead.
11 March 2024
Home Instead have been helping my mum and dad for some time now and I can’t fault them at all. They are very professional understanding and helpful. What we as a family like is the fact they choose the right people to help the clients so it’s the same ladies that my parents have every time, they come at the same time every day and there’s no rushing to leave to get to the next client. I would say my parents have built a good relationship with the two ladies they have. They also keep me updated on how they think Mum and Dad are doing.
05 March 2024
A very professional company, could even be contacted outside of normal office hours. The staff are extremely kind and caring.
01 March 2024
The Team at Home Instead have been visiting my Auntie for over a year now and has made such a positive impact on both our Aunt's and her family's lives. We really don't know what we would have done without them! They not only offer companionship and conversation which my Aunt values enormously, they encourage her to eat by cooking for her and encourage her to drink more by making her cups of tea. The care and support offered is exceptional and the Home Instead Team are always willing to do that bit extra to ensure everyone is happy, with a friendly approach and regular updates both by App and phone we would highly recommend their services. They are literally lifesavers!
Latest Reviews for Home Instead (Peterborough Oundle & The Deepings)
20 March 2025
A very reliable service, delivered by health care professionals who were familiar with the client, ensuring the clients likes / dislikes were known about and complied with. Communication with the family was always precise, timely and easily understood.
06 March 2025
My mum is in the dementia ward of a local care home and she has been enjoying daily companionship visits from Home Instead for about 3 months now. Before the visits started, the Home Instead co-ordinator talked in detail with me and my mum to get to know her and sort out the best match for the caregivers. It was important to me to minimise the number of care givers, so that my mum got to know them, so I am really happy that the visits are provided by a team of 3 ladies. The daily visits are a mix of coffee in the residents lounge, walks in the garden, looking at old photographs together and craft activities. When I visited mum last week, after saying hello, the first thing she said was that it was nice that her friends now visited her each day, meaning the Home Instead companions. This was lovely to hear. I would like to thank Home Instead very much for considerably improving my mum's enjoyment of life.
12 February 2025
I feel very fortunate to have come across Home Instead Peterborough (Oundle & The Deepings), for the care of my mother, particularly after trying to navigate the myriad of local care companies that don't offer what they promise and have copious hidden charges. From the Home Instead staff in the office to the individual carers everyone seems to be dedicated for my mother care and well-being, with lots of valuable advice along the way, all of which is a most refreshing experience. What I particularly like is we have the same team of amazing carers visit each day which I believe is so important for ongoing continuity thus enabling my mother to develop a strong trusting relationship with them very quickly, I feel its important to see a familiar face each day! Basically, I cannot recommend this company highly enough as they have exceeded my expectations on all levels.
20 May 2024
The personal care provided was of a very high standard. Encompassing punctuality, hygiene, privacy, and a strong emphasis on empathy and friendliness.
08 May 2024
Absolutely delighted with the service from Home Instead. A truly friendly professional team, I'd be totally lost without them. Right from the start, all the team have been delightful, approachable and reassuring. First-class service! Thank you!
08 May 2024
I have recommended this service because I have been treated by very experienced, caring people. They have recognised my limitations and give me a feeling of dignity during their visits. Home Instead is an excellent care agency.
01 May 2024
We have been using Home Instead for a number of years and are extremely happy with the service we receive. Caregivers are professional, friendly, compassionate and provide an excellent personalised service.
23 April 2024
Very happy with the service provided. Everything is efficiently organised. Mum has 3 visits a week, by the same 3 ladies who cover each other’s holidays etc. The ladies tailor each visit to Mum’s requirements whether it’s help with showering, meal preparation etc. and have built a good friendly relationship with her. Great care was taken to match the carers with shared interests and experiences to Mum’s. Would highly recommend it.
17 April 2024
Mum has been receiving care visits from Home Instead for about a year, and it has made a very big difference to her life. Mum lost dad in 2020, and wishing to remain living independently at home she was initially reluctant to accept assistance, but she has impaired hearing and vision which makes life hard for her. She does have very caring neighbours, but she felt she could not keep asking them for help and so agreed to the suggestion of visits twice a week from Home Instead. They paired her up with two excellent carers and now she has someone to talk to, to help her with correspondence, with trips out and help with shopping. And all the little tasks that may seem mundane if you have all your sensory faculties but which can be a nightmare for mum. They are both lovely ladies, and she now looks forward to their visits. My brother and I live at opposite ends of the country and it's hugely reassuring for us that Mum is looked after and her needs met.
16 April 2024
Excellent experience with this provider, 5 stars. My mother really looks forward to the companionship carer visits. They really look after her and do what she wants to do. I find them very easy to deal with and very accommodating.
10 April 2024
Home Instead do everything I need them to do. They help with shopping and housework. Nothing is too much trouble. They also took good care of my late wife.
03 April 2024
Everyone so helpful, administrative staff and carers. Staff do not change regularly, giving client continuity.
20 March 2024
Excellent. Always very helpful.
20 March 2024
My mother-in-law has been receiving care visits from Home Instead since June 2021. As my husband and I live abroad, this has been invaluable to all of us. Mum has developed great bonds with her carers and we have also received wonderful service from the office staff. From the daily carer reports, we were always aware of how Mum was. On the occasions when medical support was needed - after falls or illness - Home Instead managed the situations and kept us updated at all times. On her most recent stay in hospital, they continued a daily visit which kept us updated and provided Mum with a continuity of care at a time of confusion and worry. The level of care they provide to the client, and just as importantly, the level of support they give the family are exemplary. They really alleviate the stress of trying to care for a loved one from a distance.
18 March 2024
Home Instead (Peterborough Oundle and The Deepings) operates on a totally professional basis but with caring at its heart. The Principals and their office-based staff are totally dedicated to the service they offer and the care of their clients. Equally professional in every way are their caregivers all with appropriate backgrounds of course but people for whom nothing is too much trouble and their support is therefore second to none. A first-class service.
15 March 2024
Home Instead has provided fantastic professional caregivers until Mum moved to her care home. The caregivers were selected with great thought and consideration for Mum's needs and over a five-year period they became good friends of Mum. The CareGiver who attended Mum's first-ever visit was still supporting her through to the last week she needed support at home and the whole team was a trusted extension of the family network supporting Mum, and Dad prior to that. The daily reports of activities, meals, medical updates, walks and topics of conversation with Mum provided an excellent source of information and reassurance of her well-being. I'd have no hesitation in recommending Home Instead to any family looking for care and support for a loved one who would benefit from the continuity of a regular friendly face that they could come to know, trust and make friends with.
14 March 2024
My care providers are always on time and as they enter the door are full of joy. They are happy to assist me to get ready for the day ahead. They are great listeners to any problems I may have and to give suggestions. I hope this will continue for months ahead.
11 March 2024
Home Instead have been helping my mum and dad for some time now and I can’t fault them at all. They are very professional understanding and helpful. What we as a family like is the fact they choose the right people to help the clients so it’s the same ladies that my parents have every time, they come at the same time every day and there’s no rushing to leave to get to the next client. I would say my parents have built a good relationship with the two ladies they have. They also keep me updated on how they think Mum and Dad are doing.
05 March 2024
A very professional company, could even be contacted outside of normal office hours. The staff are extremely kind and caring.
01 March 2024
The Team at Home Instead have been visiting my Auntie for over a year now and has made such a positive impact on both our Aunt's and her family's lives. We really don't know what we would have done without them! They not only offer companionship and conversation which my Aunt values enormously, they encourage her to eat by cooking for her and encourage her to drink more by making her cups of tea. The care and support offered is exceptional and the Home Instead Team are always willing to do that bit extra to ensure everyone is happy, with a friendly approach and regular updates both by App and phone we would highly recommend their services. They are literally lifesavers!