Submit a Review for Home Instead (Windsor, Runnymede & West Spelthorne)
Cambridge House, Gogmore Lane, Chertsey, KT16 9AP
View Full Details of Home Instead (Windsor, Runnymede & West Spelthorne)Latest Reviews for Home Instead (Windsor, Runnymede & West Spelthorne)
20 February 2025
We were introduced to Home Instead through a friend last year, when looking to organise support for our elderly parents, both in their 90's and still living in their family home. Right from the initial home visit to now, Home Instead has felt 'just right' and to be exactly what we were looking for. Our parents are well cared for and have formed close bonds with the team caring for them. Nothing is too much trouble for the team, communication is excellent, their ability to accommodate our parents changing needs commendable, and the peace of mind they provide to us, invaluable. We can't recommend them enough and would like to thank you all for the difference you make!
19 February 2025
The care and support provided for my mum is excellent, it enables my husband and I to do what we need to do and know that she is safe and sound. They make her happy, keep her company and she enjoys doing crosswords, games, singing and exercises with them. They definitely brighten up her day which makes us so grateful. We call them our special angels so thank you very much.
19 February 2025
I cannot thank Home Instead staff enough for the support received by my elderly parents. They receive a bespoke personal care package which is flexible to meet their changing needs. There has been excellent communication between family members and the carers so that we are always involved and consulted in every aspect of their care. Their carer in particular has been exceptional in the personalised care that she has provided, and both my parents will testify that she has always gone over and above what is expected of her. Thank you so much.
16 January 2025
The care my parents receive is outstanding. All the care pros show genuine care, love and concern for them. The office staff are also caring, efficient and trustworthy. Always going the extra mile.
26 December 2024
My father has been fully supported by Home Instead over the past 3 years. We have had to readjust the care package several times over the past year and Home Instead have responded quickly each time to get extra care in place; we really appreciate their flexibility. All carers have been professional, kind and thorough and my dad gets on well with all of them. They have also helped out by responding quickly to a couple of emergency situations we have had. Over-all we are really delighted with the service.
11 December 2024
I am delighted to recommend Home Instead to anyone who needs care for any reason. Whether through illness or disability someone is unable to cope with daily tasks. The lovely people at Home Instead are able to take care of your needs from personal care for example to washing, dressing etc or helping with household tasks for example cooking or laundry etc. They are always cheerful and friendly and so efficient. It is a pleasure to recommend these caring people.
09 December 2024
I have been using Home Instead for six years and in all that time the staff at the office have been wonderful. My dear wife passed away recently and the staff were all very sympathetic and extremely helpful - thank you. A first class organisation.
03 December 2024
My main carer is excellent, responsive and intuitive. Nothing is too much trouble. She is always prompt. Other Home Instead staff who have helped me over the years have been excellent too. Lucky to have people who will sort the cat's tray! I can only rate value for money as satisfactory not because I am not satisfied but because your charges are a stretch for me to pay as a pensioner.
22 November 2024
We had reached a time when my mum needed help at home. Home Instead was recommended and so I contacted them to discuss how, when and what. Such matters were totally new to me and hence I was very reliant on the guidance and advice of Home Instead. Mum's and my initial meeting with Home Instead was so good. Mum was put at ease that she would get the help she needed and I was heartened that she was going to be well cared for. Her demeanour has improved greatly since Home Instead has taken on her care service. Mum has become so much brighter and looks forward to her twice-daily care visits. The service delivery is all about mum but the communication with me around features that can make further improvements is outstanding. Nothing is an issue and whenever I have sought additional help and guidance it is forthcoming without hesitation. My sincere thanks to Home Instead for an outstanding service.
18 November 2024
Home Instead have been wonderful in caring for our mum in our absence (my brother and I both live abroad) Their love and care have enabled her to stay in her own home for many years, giving us peace of mind that she is being treated with respect and kindness (from all of the team). A huge thank you to all at Home Instead.
11 June 2024
Wow what can I say, all credit must be given to the carer for going above and beyond his duties. I was faced with a dead squirrel in my dad's flower bed so I covered it with a box to deal with later. The carer arrived to me turning green with the thought of disposing with it and then uttered these words ' I can deal with it, I'll just get my gloves' Not only does he bring joy to Dad but was more than willing to help me.
31 May 2024
We as a family made the decision to change carers and were recommended to Home Instead. They have been providing care now for 2 weeks and the difference they have made has been wonderful. We are not long on edge wondering if our parents are being cared for we know they are. We have constant contact with the agency and my parents enjoy the daily visits.
30 May 2024
I have known some of the team at Home Instead for a couple of years now so when my nan and grandad needed care they were my obvious choice. They are a great team, so friendly and treat the client as if it were their own family member. My grandad was sadly rushed to hospital this week and the paramedics have stated that if it was not for the quick thinking and amazing care shown by the carer looking after him that day he would not be with us today, so I am so grateful for this and happy we as a family made the choice to go with them. Would highly recommend.
15 May 2024
Mum at the age of 94 took much persuasion to accept having a carer but Home Instead has been excellent and she loves both of her care pros. The company is very professional and efficient and the support she is given is superb. Thank you for making such a big difference to both our lives.
10 April 2024
Staff are friendly, helpful, kind, and caring. They provide excellent support, and good personal care and will happily carry out household duties in the time available.
14 March 2024
Home Instead have been a fantastic care agency, helping with Mum and Dad's journey going from 1 time a day care to live-in carers. Our experience with care agencies provided prior to going with Home Instead was very poor. I would wholeheartedly recommend them.
14 March 2024
The firm enabled my mother to remain independent for several months when it looked as though she'd need to go into residential care. I believe the people helping my mum were chosen for their maturity and background to make her feel as comfortable as possible - which they did. There was the occasional glitch along the was, but nothing of any real consequence. Before Mum went into care, the managers were very flexible and arranged for an increase in the number of hours of support at very short notice, which was much appreciated. I would recommend Home Instead.
01 December 2023
I would like to thank all the carers who looked after my father for the last few years, they have all been outstanding, nothing was ever too much trouble and they always went further than needed to help him. Also, I found the office staff extremely helpful and caring.
22 May 2023
Mum and Dad have been blessed with their wonderful carers for over 3 years now, and their regular carers seem like part of the family. Their warmth, friendliness, kindness, attentiveness, care, skill, patience and hard work have given Mum and Dad such comfort and dignity, allowing them to enjoy living in their long-standing home. At very short notice they have been able to adapt/increase the level of care needed. The whole team - managers, administrators, care assessors, scheduler etc work hard to give a high-quality service, and they are responsive and easily contactable. So a big thank you as we go forward in our fourth year.
24 April 2023
Lovely carers who looked after both Mum and Dad in the mornings. Even though, like everyone, they had staffing issues they were able to provide regular carers who did a good job. We would recommend them definitely.
Latest Reviews for Home Instead (Windsor, Runnymede & West Spelthorne)
20 February 2025
We were introduced to Home Instead through a friend last year, when looking to organise support for our elderly parents, both in their 90's and still living in their family home. Right from the initial home visit to now, Home Instead has felt 'just right' and to be exactly what we were looking for. Our parents are well cared for and have formed close bonds with the team caring for them. Nothing is too much trouble for the team, communication is excellent, their ability to accommodate our parents changing needs commendable, and the peace of mind they provide to us, invaluable. We can't recommend them enough and would like to thank you all for the difference you make!
19 February 2025
The care and support provided for my mum is excellent, it enables my husband and I to do what we need to do and know that she is safe and sound. They make her happy, keep her company and she enjoys doing crosswords, games, singing and exercises with them. They definitely brighten up her day which makes us so grateful. We call them our special angels so thank you very much.
19 February 2025
I cannot thank Home Instead staff enough for the support received by my elderly parents. They receive a bespoke personal care package which is flexible to meet their changing needs. There has been excellent communication between family members and the carers so that we are always involved and consulted in every aspect of their care. Their carer in particular has been exceptional in the personalised care that she has provided, and both my parents will testify that she has always gone over and above what is expected of her. Thank you so much.
16 January 2025
The care my parents receive is outstanding. All the care pros show genuine care, love and concern for them. The office staff are also caring, efficient and trustworthy. Always going the extra mile.
26 December 2024
My father has been fully supported by Home Instead over the past 3 years. We have had to readjust the care package several times over the past year and Home Instead have responded quickly each time to get extra care in place; we really appreciate their flexibility. All carers have been professional, kind and thorough and my dad gets on well with all of them. They have also helped out by responding quickly to a couple of emergency situations we have had. Over-all we are really delighted with the service.
11 December 2024
I am delighted to recommend Home Instead to anyone who needs care for any reason. Whether through illness or disability someone is unable to cope with daily tasks. The lovely people at Home Instead are able to take care of your needs from personal care for example to washing, dressing etc or helping with household tasks for example cooking or laundry etc. They are always cheerful and friendly and so efficient. It is a pleasure to recommend these caring people.
09 December 2024
I have been using Home Instead for six years and in all that time the staff at the office have been wonderful. My dear wife passed away recently and the staff were all very sympathetic and extremely helpful - thank you. A first class organisation.
03 December 2024
My main carer is excellent, responsive and intuitive. Nothing is too much trouble. She is always prompt. Other Home Instead staff who have helped me over the years have been excellent too. Lucky to have people who will sort the cat's tray! I can only rate value for money as satisfactory not because I am not satisfied but because your charges are a stretch for me to pay as a pensioner.
22 November 2024
We had reached a time when my mum needed help at home. Home Instead was recommended and so I contacted them to discuss how, when and what. Such matters were totally new to me and hence I was very reliant on the guidance and advice of Home Instead. Mum's and my initial meeting with Home Instead was so good. Mum was put at ease that she would get the help she needed and I was heartened that she was going to be well cared for. Her demeanour has improved greatly since Home Instead has taken on her care service. Mum has become so much brighter and looks forward to her twice-daily care visits. The service delivery is all about mum but the communication with me around features that can make further improvements is outstanding. Nothing is an issue and whenever I have sought additional help and guidance it is forthcoming without hesitation. My sincere thanks to Home Instead for an outstanding service.
18 November 2024
Home Instead have been wonderful in caring for our mum in our absence (my brother and I both live abroad) Their love and care have enabled her to stay in her own home for many years, giving us peace of mind that she is being treated with respect and kindness (from all of the team). A huge thank you to all at Home Instead.
11 June 2024
Wow what can I say, all credit must be given to the carer for going above and beyond his duties. I was faced with a dead squirrel in my dad's flower bed so I covered it with a box to deal with later. The carer arrived to me turning green with the thought of disposing with it and then uttered these words ' I can deal with it, I'll just get my gloves' Not only does he bring joy to Dad but was more than willing to help me.
31 May 2024
We as a family made the decision to change carers and were recommended to Home Instead. They have been providing care now for 2 weeks and the difference they have made has been wonderful. We are not long on edge wondering if our parents are being cared for we know they are. We have constant contact with the agency and my parents enjoy the daily visits.
30 May 2024
I have known some of the team at Home Instead for a couple of years now so when my nan and grandad needed care they were my obvious choice. They are a great team, so friendly and treat the client as if it were their own family member. My grandad was sadly rushed to hospital this week and the paramedics have stated that if it was not for the quick thinking and amazing care shown by the carer looking after him that day he would not be with us today, so I am so grateful for this and happy we as a family made the choice to go with them. Would highly recommend.
15 May 2024
Mum at the age of 94 took much persuasion to accept having a carer but Home Instead has been excellent and she loves both of her care pros. The company is very professional and efficient and the support she is given is superb. Thank you for making such a big difference to both our lives.
10 April 2024
Staff are friendly, helpful, kind, and caring. They provide excellent support, and good personal care and will happily carry out household duties in the time available.
14 March 2024
Home Instead have been a fantastic care agency, helping with Mum and Dad's journey going from 1 time a day care to live-in carers. Our experience with care agencies provided prior to going with Home Instead was very poor. I would wholeheartedly recommend them.
14 March 2024
The firm enabled my mother to remain independent for several months when it looked as though she'd need to go into residential care. I believe the people helping my mum were chosen for their maturity and background to make her feel as comfortable as possible - which they did. There was the occasional glitch along the was, but nothing of any real consequence. Before Mum went into care, the managers were very flexible and arranged for an increase in the number of hours of support at very short notice, which was much appreciated. I would recommend Home Instead.
01 December 2023
I would like to thank all the carers who looked after my father for the last few years, they have all been outstanding, nothing was ever too much trouble and they always went further than needed to help him. Also, I found the office staff extremely helpful and caring.
22 May 2023
Mum and Dad have been blessed with their wonderful carers for over 3 years now, and their regular carers seem like part of the family. Their warmth, friendliness, kindness, attentiveness, care, skill, patience and hard work have given Mum and Dad such comfort and dignity, allowing them to enjoy living in their long-standing home. At very short notice they have been able to adapt/increase the level of care needed. The whole team - managers, administrators, care assessors, scheduler etc work hard to give a high-quality service, and they are responsive and easily contactable. So a big thank you as we go forward in our fourth year.
24 April 2023
Lovely carers who looked after both Mum and Dad in the mornings. Even though, like everyone, they had staffing issues they were able to provide regular carers who did a good job. We would recommend them definitely.