Submit a Review for Home Instead (Horsham, Haywards Heath & Burgess Hill)
Unit 15-16, Graylands Estate, Langhurstwood Road, Horsham, RH12 4QD
View Full Details of Home Instead (Horsham, Haywards Heath & Burgess Hill)Latest Reviews for Home Instead (Horsham, Haywards Heath & Burgess Hill)
02 April 2025
From initial contact, the team was highly considerate, efficient & patient. Flexing as soon as possible in response to additional needs as they arose. The carers who visited were lovely, very capable & punctual. As part of a blended family, Mum's partner wasn't easy to manage but the team were very supportive & helpful. Would highly recommend to any family considering home care.
17 December 2024
My mum has used the services of Home Instead Horsham for several years. We can only speak well of them. Mum has had regular carers and in recent years one particular carer who has been so kind to mum and made her feel really safe and secure in her bungalow. Nothing has ever been too much trouble and she has definitely gone over and above on one or two occasions when mum has been poorly. The office staff are great too and have always been kind and accommodating to our needs. I would definitely recommend the service provided by Home Instead.
30 May 2024
Home Instead Horsham have provided care for several years for my uncle. We have been completely happy with their service and care during this time. He has had the same carers and been able to build a good relationship with them. The office staff have always been approachable and taken on board any concerns as the care has needed changing over the years.
29 May 2024
Home Instead has been very helpful and supportive for us as a family. They are always very caring and at hand to provide extra help if needed. Nothing is too much trouble. We are more than happy with the service provided. Special thanks to two members of staff who always reply to queries quickly and efficiently.
02 May 2024
We had a very positive experience with Home Instead. The assessment was very sensitive and kind to my mother-in-law and the service provided was excellent. The carers who visited my mother-in-law were well chosen and liked and the overall service was very professional. Many thanks for all your help to the carers and the team.
26 April 2024
We are so pleased with the help from Home Instead. Very efficient set-up process. Friendly, caring, insightful people who made the whole thing so easy. They go the extra mile and genuinely seem to care. The carer they provided is simply perfect. My mother-in-law sees her more as a companion which is exactly what we needed. She cleverly doesn’t make her feel like she’s ’taking over’ or bossing her in any way. Which can be a worry. Very thoughtful and takes her out on her visits. To the supermarket or the garden centre or for tea somewhere. All communication is top-notch. The office checks in regularly with us. Everything is always ‘not a problem’ if you make any request and all visits are punctual. The weekly report that we can see online is super helpful as well. Couldn’t recommend it more highly.
18 April 2024
Home Instead has been wonderful. My Mother is very happy with the carer she has been provided with. They made sure that they understood her needs, found the right carer for her, and as a result greatly improved her quality of life. Thank you.
15 April 2024
Service was good and kept to time. Carers were well chosen to match my wife's needs, with just one exception, in a period of around six months and we would recommend your service to others.
09 April 2024
I can’t fault the care my mother gets on a daily basis from her two main caregivers, it has taken a lot of pressure off me personally as I know she is in good hands when I’m at work. She knows them well and her face lights up when they come through the door in the morning. They understand her dementia needs well and it was lovely to recently receive photos of her and her carer playing ballon tennis which simulates her mind and helps with her movement as well. They also provided live-in care last November for ten days to give us respite so we could have our first holiday away in a long time, they reassured and planned well so we were relaxed on holiday knowing Mum was in good hands.
24 January 2024
Home Instead have offered ongoing support to my dad for the past 18 months. We all had a very positive experience - a consistent schedule of carers who were supportive and got to know my dad and his needs very well. Because of the consistency of the same carers visiting there was a very seamless approach which hugely benefitted my dad. My impression was that the carers felt valued members of the team and therefore were well placed to offer my dad good care. There was excellent communication with the admin team and they were able to increase support as my dad needed it.
04 January 2024
Balancing care requirements isn't easy and the team at Home Instead in Horsham was caring, flexible and understanding. The carers who were assigned to my mother were perfect for her needs. They understood the severity of her illness but also her determination to be independent. Thank you particularly to the client experience manager and two other members of staff in particular for their outstanding care at a difficult time.
31 August 2023
I have used the services of Home Instead for several years now to help my mother who lives with me and who has Vascular Dementia. She has two, sometimes three, visits daily, and this support is delivered by five different, but regular carers over the course of the week. Each carer brings their own individual special charm but all are so gentle, caring and professional when visiting. Visits are scheduled in advance so you know exactly when to expect someone and we have the same times and schedule every week which is very important for my mother who responds better when in a routine and has the familiarity of consistent caregivers. When my mother had an unexpected extended stay in hospital Home Instead suspended her care package without question and then quickly helped to reinstate the extra support needed when she was discharged so that she could return home. I always feel supported by Home Instead and cannot imagine how I would cope without them now!
31 August 2023
Home Instead has provided an invaluable care service for our dad since his stroke in 2022. His regular carers are wonderful people, they treat him with kindness and dignity and make sure that we are kept informed about their visits via the online portal. Communication with the admin staff is good, very responsive. All in all, we feel that our dad is in safe hands.
11 August 2023
Home Instead helped look after my mother for 18 months before she went into a Care Home. All the carers were lovely - kind, thoughtful and patient with mum, who could be difficult at times! It was hard to get carers at weekends sometimes but the weekdays were always covered. Regular reviews were carried out and any issues were sorted quickly. We particularly appreciated the calm, friendly approach from all staff at a stressful time in our lives.
25 July 2023
After a long period in the hospital, followed by months in a reputable, Covid free nursing home, long-term care for the elderly came into question. Instructively, I felt that I would progress well, with support and encouragement in my home surroundings. Soon I was to discover that Home Instead would provide all those necessary factors to make this possible. Now, I look forward to many happy and fulfilling years ahead of me.
17 July 2023
We have really enjoyed the time the carers spent with us. They have been kind, caring and willing to do whatever was needed during their visits. We have began treating them as friends. The visits are always punctual and on the odd occasion someone was unavailable a reserve took over seamlessly. I am also impressed that the office overviews the situation at home regularly - checking up on my parent's wellbeing.
12 July 2023
Home Instead (Horsham, Haywards Heath & Burgess Hill) cared for my dad for five years at home. Throughout this they gave him incredible support allowing him to maintain his independence and live happily at home until he was nearly 99! It provided me with peace of mind that he was being very well cared for at every visit, and that the carers built a wonderful relationship with him so he looked forward to their visits. As a company, the team were really easy to deal with, and gave me as a daughter amazing support too. Particularly at times such as when Dad returned home from hospital stays. I would highly recommend this service and have done already to several friends for their family members. Huge thank you to the whole team at Home Instead (Horsham, Haywards Heath & Burgess Hill).
10 July 2023
I am pleased to be registered with Home Instead (Horsham, Haywards Heath & Burgess Hill). They are an efficient and well organised company. The care assistants I have met so far are very kind, helpful and committed.
23 June 2023
We met with Home Instead (Horsham, Haywards Heath & Burgess Hill) in May as we were looking for daily care for my mum. We had secured an Attendance Allowance and I started researching local agencies. The minute we met the staff member we felt complete trust in her skills and expertise, and confidence in what the agency could offer. She was able to see the need and suggest an affordable package that would suit and benefit my mum. Nothing is too much trouble, the daily account that her staff maintain of their visits is wonderful. Mum really enjoys her visits, it has put purpose into her day and given her the company she craves and needs. Our time with Home Instead has been brought to a close but only because we have secured a place in Assisted Living. Thank you so much to everyone that met and that helped with mums care. You really not only helped Mum but also helped us as a family so that we could continue to work and carry on with our lives too. Would thoroughly recommend - look no further.
01 June 2023
Home Instead have provided an excellent service, from their initial consultation with the family, to caring for my relative at home. This has not been an easy task, as often carers have been met with both challenging and difficult behaviour by my relative. At all times, carers and the rest of the team have managed the situation with care and consideration. The administration team at Home Instead Horsham are extremely professional and maintain regular contact both by email and telephone, very important when a client’s safety could be compromised. I would have no hesitation in recommending this organisation to anyone looking for experienced and professional staff for their loved one.
Latest Reviews for Home Instead (Horsham, Haywards Heath & Burgess Hill)
02 April 2025
From initial contact, the team was highly considerate, efficient & patient. Flexing as soon as possible in response to additional needs as they arose. The carers who visited were lovely, very capable & punctual. As part of a blended family, Mum's partner wasn't easy to manage but the team were very supportive & helpful. Would highly recommend to any family considering home care.
17 December 2024
My mum has used the services of Home Instead Horsham for several years. We can only speak well of them. Mum has had regular carers and in recent years one particular carer who has been so kind to mum and made her feel really safe and secure in her bungalow. Nothing has ever been too much trouble and she has definitely gone over and above on one or two occasions when mum has been poorly. The office staff are great too and have always been kind and accommodating to our needs. I would definitely recommend the service provided by Home Instead.
30 May 2024
Home Instead Horsham have provided care for several years for my uncle. We have been completely happy with their service and care during this time. He has had the same carers and been able to build a good relationship with them. The office staff have always been approachable and taken on board any concerns as the care has needed changing over the years.
29 May 2024
Home Instead has been very helpful and supportive for us as a family. They are always very caring and at hand to provide extra help if needed. Nothing is too much trouble. We are more than happy with the service provided. Special thanks to two members of staff who always reply to queries quickly and efficiently.
02 May 2024
We had a very positive experience with Home Instead. The assessment was very sensitive and kind to my mother-in-law and the service provided was excellent. The carers who visited my mother-in-law were well chosen and liked and the overall service was very professional. Many thanks for all your help to the carers and the team.
26 April 2024
We are so pleased with the help from Home Instead. Very efficient set-up process. Friendly, caring, insightful people who made the whole thing so easy. They go the extra mile and genuinely seem to care. The carer they provided is simply perfect. My mother-in-law sees her more as a companion which is exactly what we needed. She cleverly doesn’t make her feel like she’s ’taking over’ or bossing her in any way. Which can be a worry. Very thoughtful and takes her out on her visits. To the supermarket or the garden centre or for tea somewhere. All communication is top-notch. The office checks in regularly with us. Everything is always ‘not a problem’ if you make any request and all visits are punctual. The weekly report that we can see online is super helpful as well. Couldn’t recommend it more highly.
18 April 2024
Home Instead has been wonderful. My Mother is very happy with the carer she has been provided with. They made sure that they understood her needs, found the right carer for her, and as a result greatly improved her quality of life. Thank you.
15 April 2024
Service was good and kept to time. Carers were well chosen to match my wife's needs, with just one exception, in a period of around six months and we would recommend your service to others.
09 April 2024
I can’t fault the care my mother gets on a daily basis from her two main caregivers, it has taken a lot of pressure off me personally as I know she is in good hands when I’m at work. She knows them well and her face lights up when they come through the door in the morning. They understand her dementia needs well and it was lovely to recently receive photos of her and her carer playing ballon tennis which simulates her mind and helps with her movement as well. They also provided live-in care last November for ten days to give us respite so we could have our first holiday away in a long time, they reassured and planned well so we were relaxed on holiday knowing Mum was in good hands.
24 January 2024
Home Instead have offered ongoing support to my dad for the past 18 months. We all had a very positive experience - a consistent schedule of carers who were supportive and got to know my dad and his needs very well. Because of the consistency of the same carers visiting there was a very seamless approach which hugely benefitted my dad. My impression was that the carers felt valued members of the team and therefore were well placed to offer my dad good care. There was excellent communication with the admin team and they were able to increase support as my dad needed it.
04 January 2024
Balancing care requirements isn't easy and the team at Home Instead in Horsham was caring, flexible and understanding. The carers who were assigned to my mother were perfect for her needs. They understood the severity of her illness but also her determination to be independent. Thank you particularly to the client experience manager and two other members of staff in particular for their outstanding care at a difficult time.
31 August 2023
I have used the services of Home Instead for several years now to help my mother who lives with me and who has Vascular Dementia. She has two, sometimes three, visits daily, and this support is delivered by five different, but regular carers over the course of the week. Each carer brings their own individual special charm but all are so gentle, caring and professional when visiting. Visits are scheduled in advance so you know exactly when to expect someone and we have the same times and schedule every week which is very important for my mother who responds better when in a routine and has the familiarity of consistent caregivers. When my mother had an unexpected extended stay in hospital Home Instead suspended her care package without question and then quickly helped to reinstate the extra support needed when she was discharged so that she could return home. I always feel supported by Home Instead and cannot imagine how I would cope without them now!
31 August 2023
Home Instead has provided an invaluable care service for our dad since his stroke in 2022. His regular carers are wonderful people, they treat him with kindness and dignity and make sure that we are kept informed about their visits via the online portal. Communication with the admin staff is good, very responsive. All in all, we feel that our dad is in safe hands.
11 August 2023
Home Instead helped look after my mother for 18 months before she went into a Care Home. All the carers were lovely - kind, thoughtful and patient with mum, who could be difficult at times! It was hard to get carers at weekends sometimes but the weekdays were always covered. Regular reviews were carried out and any issues were sorted quickly. We particularly appreciated the calm, friendly approach from all staff at a stressful time in our lives.
25 July 2023
After a long period in the hospital, followed by months in a reputable, Covid free nursing home, long-term care for the elderly came into question. Instructively, I felt that I would progress well, with support and encouragement in my home surroundings. Soon I was to discover that Home Instead would provide all those necessary factors to make this possible. Now, I look forward to many happy and fulfilling years ahead of me.
17 July 2023
We have really enjoyed the time the carers spent with us. They have been kind, caring and willing to do whatever was needed during their visits. We have began treating them as friends. The visits are always punctual and on the odd occasion someone was unavailable a reserve took over seamlessly. I am also impressed that the office overviews the situation at home regularly - checking up on my parent's wellbeing.
12 July 2023
Home Instead (Horsham, Haywards Heath & Burgess Hill) cared for my dad for five years at home. Throughout this they gave him incredible support allowing him to maintain his independence and live happily at home until he was nearly 99! It provided me with peace of mind that he was being very well cared for at every visit, and that the carers built a wonderful relationship with him so he looked forward to their visits. As a company, the team were really easy to deal with, and gave me as a daughter amazing support too. Particularly at times such as when Dad returned home from hospital stays. I would highly recommend this service and have done already to several friends for their family members. Huge thank you to the whole team at Home Instead (Horsham, Haywards Heath & Burgess Hill).
10 July 2023
I am pleased to be registered with Home Instead (Horsham, Haywards Heath & Burgess Hill). They are an efficient and well organised company. The care assistants I have met so far are very kind, helpful and committed.
23 June 2023
We met with Home Instead (Horsham, Haywards Heath & Burgess Hill) in May as we were looking for daily care for my mum. We had secured an Attendance Allowance and I started researching local agencies. The minute we met the staff member we felt complete trust in her skills and expertise, and confidence in what the agency could offer. She was able to see the need and suggest an affordable package that would suit and benefit my mum. Nothing is too much trouble, the daily account that her staff maintain of their visits is wonderful. Mum really enjoys her visits, it has put purpose into her day and given her the company she craves and needs. Our time with Home Instead has been brought to a close but only because we have secured a place in Assisted Living. Thank you so much to everyone that met and that helped with mums care. You really not only helped Mum but also helped us as a family so that we could continue to work and carry on with our lives too. Would thoroughly recommend - look no further.
01 June 2023
Home Instead have provided an excellent service, from their initial consultation with the family, to caring for my relative at home. This has not been an easy task, as often carers have been met with both challenging and difficult behaviour by my relative. At all times, carers and the rest of the team have managed the situation with care and consideration. The administration team at Home Instead Horsham are extremely professional and maintain regular contact both by email and telephone, very important when a client’s safety could be compromised. I would have no hesitation in recommending this organisation to anyone looking for experienced and professional staff for their loved one.