Submit a Review for Home Instead (Farnborough, Farnham & Fleet)
45 Alexandra Road, Farnborough, GU14 6BS
View Full Details of Home Instead (Farnborough, Farnham & Fleet)Latest Reviews for Home Instead (Farnborough, Farnham & Fleet)
20 January 2025
My 2nd 5 star review for Home Instead, Farnborough. Sadly, my uncle recently passed away, but for the past 9 months of his life he was cared for by the most incredible live-in care professional. The carer went above and beyond to give him the most wonderful care imaginable. She was respectful, considerate, caring, hard working (with very high standards), thoughtful, resilient and always professional. The carer provided stimulating companionship for my uncle, who apart from my weekly visits had largely been living alone for many years. She built up an amazing bond with him which was vital because he had Alzheimer's and we faced many challenges in the final months which the carer handled with energy, compassion, intelligence, efficiency and humour. I honestly cannot compliment this amazing lady enough and I have been very happy with Home Instead. I wouldn't hesitate to recommend them to anyone looking for a care company.
18 December 2024
I have required help with my care for thirty years and have been a client of Home Instead for eight years. Home Instead is the best home care provider I have ever had. They take the time to get to know you so they are able to match the client to the appropriate care professional. Then a team is built up to give you consistency of care. Their cheerfulness brightens my day. When receiving personal care, my dignity is always protected. I can only speak from my own experience but the care professionals that work for Home Instead do it because they care, it's not just a job to them. It's a great comfort knowing that I have well-trained care professionals caring for me. I have a team of four lady care professionals and I would like to say thank you to 4 staff members in particular for making a difference to my life. I also want to thank another staff member for matching these ladies to me. I could not be happier with the service that Home Instead provides. I would recommend Home Instead to anyone.
12 August 2024
Having been a client for over 2 years, I continue to be very happy with all that Home Instead does for me. But one of my carers is exceptional and has become a good friend also. She is always willing to help in any way, knowing almost what I need or require before I know myself. She is a treasure.
27 March 2024
Home Instead were such a reliable, professional team. Sadly, we had to end our time with them as my mother needed residential care. Home Instead understood our circumstances and supported us. The care, support and compassion my mum had with Home Instead was wonderful. The carers took the time to listen to my mum. They were all interested in getting to know her and her interests as well as making sure her home was clean, neat and tidy. Mum and I got to know her caring team and it felt like we had an extended family! We will always be very grateful that we found such a great team.
19 May 2023
Our grandfather has been receiving companionship and personal care at home for 15 months. Home Instead (Farnborough, Farnham & Fleet) provide a personalised, friendly, flexible and reliable service and take huge pride in their work and genuinely meet his practical and emotional needs. Amazing care professionals who we trust and consider family friends. When any of the team arrives Grandad's face lights up and they truly put him first often going above and beyond expectations. All are kind, and thoughtful and understand our grandfather's care requirements whilst maintaining the utmost professionalism. The office team are equally supportive with reliable communication with the family and nothing is ever too much trouble. Senior staff oversight means we are all in safe hands and have peace of mind. The care planning app means I have virtual oversight of his care and well-being. This is the third time I have used Home Instead (Farnborough, Farnham & Fleet) which says it all!
16 May 2023
Great service and care provided by the team for my mother in law. My mother in law had 24 hour home care and we must say nothing was too much trouble. The app support was very helpful and we knew who would be attending
11 January 2023
Home Instead carers are quite literally a lifeline. Knowing that professional care is in place when I am unable to be with my elderly parents brings me peace of mind. I have total trust in the carer's judgement and know that she will call, without hesitation, for appropriate medical assistance if required. Indeed, this has happened on more than one occasion! The carer has tremendous empathy and is extremely efficient, kind, considerate, respectful and punctual. She pre-empts their needs and requirements and notices any problems. She regularly accompanies them to hospital and doctors' appointments, reporting back accurate information and resolving any issues that may arise. My mother has a lovely relationship and friendship with her carer who regularly makes her laugh and supports her independence. Her recent assistance at a family funeral exemplified her thorough professionalism and genuine care. She always exceeds expectations in her levels of care. Nothing is ever too much trouble.
08 November 2022
My father lived at home until he was 94 largely due to the care he received from Home Instead. Because they allow more time for visits they can achieve so much beyond the basic needs. As I live in Cornwall, it was comforting to know that he was in good hands. I knew he was kept comfortable, well fed and genuinely cared for. Every time I spoke to the team, they were more than helpful. It is also great to be able to read the daily visit reports on the app, however I always received a phone call if there were any concerns or queries.
08 August 2022
I cannot recommend Home Instead highly enough!!!! looked after my uncle for many years and always went out of their way to help his often complicated emotional needs. I always knew he was in safe hands, but to see the care they gave him towards the end when almost overnight he went from one visit a day, to needing 24/7 end-of-life care, was incredible. They pulled the stops out to ensure he was well looked after when he needed it most and showed him so much respect for his sensitive and delicate medical needs. I can honestly say the staff felt like family, and they treated him as if he was their own too! Amazing!
18 July 2022
From my initial enquiry to ongoing care in place for my mum, I have found all staff I have been in contact with at Home Instead to be helpful, friendly, understanding and efficient. Mum now has a team of lovely caregivers who she really looks forward to seeing. She tells me how kind everyone is, respectful of her wishes and also, of her home. It was reassuring to Mum to be able to meet potential caregivers before they started visiting her, and having regular visit times and receiving a fortnightly schedule has helped establish the new routine. When the initial start time was a bit of a rush for Mum to be ready, the caregiver fed this back, and straight away, the visit times were moved to suit Mum better. The new client manager has been very supportive in setting up not just the right care at home for Mum but finding the right caregivers who Mum feels comfortable with. Since we have changed agencies to Home Instead, the positive difference in Mum's mood, anxiety and well-being are wonderful to see.
12 January 2022
We can highly recommend Home Instead (Farnborough, Farnham & Fleet). We used their services for 12 months - their carers were amazing, reliable, efficient and the office support and backup was quite exemplary. We would have no hesitation in using Home Instead services in the future.
01 September 2021
I am so grateful for the friendly and helpful support that I have received from Home Instead following my hip operation. Caregivers were always happy to do whatever was needed on the day, from help with pressure stockings, housework, shopping, accompanying me on gradually lengthening walks to engaging in interesting conversations. It is certainly a very talented team and Home Instead's 'Outstanding' classification from the Care Quality Commission is very well deserved.
15 June 2021
The service provided has been excellent and we have no complaints whatsoever. The cleaning work is beyond reproach.
25 May 2021
Very happy with the experience. I have recommended to 3 people.
24 February 2021
The staff are amazing, keeping you up to date with information on visits. Having them in to visit my mother twice a week has been just what was needed to keep her a bit more independent and she enjoys the company. It has made all the difference to her in this difficult time.
20 November 2020
All the team at Home Instead, Farnborough, have gone the extra mile to ensure my Mum has excellent care and have provided support to my Dad too. We are very grateful as a family and would highly recommend the Home Instead team. They provide excellent care in difficult circumstances.
02 November 2020
We were all initially apprehensive as my mother has not had caregivers in her home, however, it has proved to be a positive experience. The team of caregivers are very kind and pleasant and have been well matched to my mother, who now seems brighter and happier. I feel less anxious knowing that support is in place. The app is excellent as I am able to read the caregivers report following their visit. Everyone we have met so far has been extremely helpful and professional. Long may it continue!
26 October 2020
I am happy with my two main carers who do whatever I ask them to do willingly.
15 October 2020
During the last month, I have had 3 caregivers. That’s because Home Instead went to the trouble of finding the carer I was the most comfortable with. All their caregivers are different and matching one to a client to live in has proved tricky in my case. The current carer is kind and honest and will go to a lot of trouble to make me happy. The agency staff are all excellent paying me regular visits to ensure all is working well. If a visiting carer is going to be late a phone call from the office lets me know, and if the carer is delayed for a long time someone from the office comes out to take their place. The visiting carers who tended to my late wife were all professional as well as being kind. I got to know 2 or 3 of them as friends and they continue to visit even after my wife’s death.
07 October 2020
My In-Laws used Home Instead for daily visits for general household support for some months, but after my mother-in-law broke her hip, they provided emergency overnight care for my father-in-law who has Alzheimer's, and following on from this, live-in care to look after both of them once my mother-in-law came home from the hospital. This was a very challenging environment with two very different care needs for each of them. They dealt with the changing situation very quickly and in a professional and caring manner at all times.
Latest Reviews for Home Instead (Farnborough, Farnham & Fleet)
20 January 2025
My 2nd 5 star review for Home Instead, Farnborough. Sadly, my uncle recently passed away, but for the past 9 months of his life he was cared for by the most incredible live-in care professional. The carer went above and beyond to give him the most wonderful care imaginable. She was respectful, considerate, caring, hard working (with very high standards), thoughtful, resilient and always professional. The carer provided stimulating companionship for my uncle, who apart from my weekly visits had largely been living alone for many years. She built up an amazing bond with him which was vital because he had Alzheimer's and we faced many challenges in the final months which the carer handled with energy, compassion, intelligence, efficiency and humour. I honestly cannot compliment this amazing lady enough and I have been very happy with Home Instead. I wouldn't hesitate to recommend them to anyone looking for a care company.
18 December 2024
I have required help with my care for thirty years and have been a client of Home Instead for eight years. Home Instead is the best home care provider I have ever had. They take the time to get to know you so they are able to match the client to the appropriate care professional. Then a team is built up to give you consistency of care. Their cheerfulness brightens my day. When receiving personal care, my dignity is always protected. I can only speak from my own experience but the care professionals that work for Home Instead do it because they care, it's not just a job to them. It's a great comfort knowing that I have well-trained care professionals caring for me. I have a team of four lady care professionals and I would like to say thank you to 4 staff members in particular for making a difference to my life. I also want to thank another staff member for matching these ladies to me. I could not be happier with the service that Home Instead provides. I would recommend Home Instead to anyone.
12 August 2024
Having been a client for over 2 years, I continue to be very happy with all that Home Instead does for me. But one of my carers is exceptional and has become a good friend also. She is always willing to help in any way, knowing almost what I need or require before I know myself. She is a treasure.
27 March 2024
Home Instead were such a reliable, professional team. Sadly, we had to end our time with them as my mother needed residential care. Home Instead understood our circumstances and supported us. The care, support and compassion my mum had with Home Instead was wonderful. The carers took the time to listen to my mum. They were all interested in getting to know her and her interests as well as making sure her home was clean, neat and tidy. Mum and I got to know her caring team and it felt like we had an extended family! We will always be very grateful that we found such a great team.
19 May 2023
Our grandfather has been receiving companionship and personal care at home for 15 months. Home Instead (Farnborough, Farnham & Fleet) provide a personalised, friendly, flexible and reliable service and take huge pride in their work and genuinely meet his practical and emotional needs. Amazing care professionals who we trust and consider family friends. When any of the team arrives Grandad's face lights up and they truly put him first often going above and beyond expectations. All are kind, and thoughtful and understand our grandfather's care requirements whilst maintaining the utmost professionalism. The office team are equally supportive with reliable communication with the family and nothing is ever too much trouble. Senior staff oversight means we are all in safe hands and have peace of mind. The care planning app means I have virtual oversight of his care and well-being. This is the third time I have used Home Instead (Farnborough, Farnham & Fleet) which says it all!
16 May 2023
Great service and care provided by the team for my mother in law. My mother in law had 24 hour home care and we must say nothing was too much trouble. The app support was very helpful and we knew who would be attending
11 January 2023
Home Instead carers are quite literally a lifeline. Knowing that professional care is in place when I am unable to be with my elderly parents brings me peace of mind. I have total trust in the carer's judgement and know that she will call, without hesitation, for appropriate medical assistance if required. Indeed, this has happened on more than one occasion! The carer has tremendous empathy and is extremely efficient, kind, considerate, respectful and punctual. She pre-empts their needs and requirements and notices any problems. She regularly accompanies them to hospital and doctors' appointments, reporting back accurate information and resolving any issues that may arise. My mother has a lovely relationship and friendship with her carer who regularly makes her laugh and supports her independence. Her recent assistance at a family funeral exemplified her thorough professionalism and genuine care. She always exceeds expectations in her levels of care. Nothing is ever too much trouble.
08 November 2022
My father lived at home until he was 94 largely due to the care he received from Home Instead. Because they allow more time for visits they can achieve so much beyond the basic needs. As I live in Cornwall, it was comforting to know that he was in good hands. I knew he was kept comfortable, well fed and genuinely cared for. Every time I spoke to the team, they were more than helpful. It is also great to be able to read the daily visit reports on the app, however I always received a phone call if there were any concerns or queries.
08 August 2022
I cannot recommend Home Instead highly enough!!!! looked after my uncle for many years and always went out of their way to help his often complicated emotional needs. I always knew he was in safe hands, but to see the care they gave him towards the end when almost overnight he went from one visit a day, to needing 24/7 end-of-life care, was incredible. They pulled the stops out to ensure he was well looked after when he needed it most and showed him so much respect for his sensitive and delicate medical needs. I can honestly say the staff felt like family, and they treated him as if he was their own too! Amazing!
18 July 2022
From my initial enquiry to ongoing care in place for my mum, I have found all staff I have been in contact with at Home Instead to be helpful, friendly, understanding and efficient. Mum now has a team of lovely caregivers who she really looks forward to seeing. She tells me how kind everyone is, respectful of her wishes and also, of her home. It was reassuring to Mum to be able to meet potential caregivers before they started visiting her, and having regular visit times and receiving a fortnightly schedule has helped establish the new routine. When the initial start time was a bit of a rush for Mum to be ready, the caregiver fed this back, and straight away, the visit times were moved to suit Mum better. The new client manager has been very supportive in setting up not just the right care at home for Mum but finding the right caregivers who Mum feels comfortable with. Since we have changed agencies to Home Instead, the positive difference in Mum's mood, anxiety and well-being are wonderful to see.
12 January 2022
We can highly recommend Home Instead (Farnborough, Farnham & Fleet). We used their services for 12 months - their carers were amazing, reliable, efficient and the office support and backup was quite exemplary. We would have no hesitation in using Home Instead services in the future.
01 September 2021
I am so grateful for the friendly and helpful support that I have received from Home Instead following my hip operation. Caregivers were always happy to do whatever was needed on the day, from help with pressure stockings, housework, shopping, accompanying me on gradually lengthening walks to engaging in interesting conversations. It is certainly a very talented team and Home Instead's 'Outstanding' classification from the Care Quality Commission is very well deserved.
15 June 2021
The service provided has been excellent and we have no complaints whatsoever. The cleaning work is beyond reproach.
25 May 2021
Very happy with the experience. I have recommended to 3 people.
24 February 2021
The staff are amazing, keeping you up to date with information on visits. Having them in to visit my mother twice a week has been just what was needed to keep her a bit more independent and she enjoys the company. It has made all the difference to her in this difficult time.
20 November 2020
All the team at Home Instead, Farnborough, have gone the extra mile to ensure my Mum has excellent care and have provided support to my Dad too. We are very grateful as a family and would highly recommend the Home Instead team. They provide excellent care in difficult circumstances.
02 November 2020
We were all initially apprehensive as my mother has not had caregivers in her home, however, it has proved to be a positive experience. The team of caregivers are very kind and pleasant and have been well matched to my mother, who now seems brighter and happier. I feel less anxious knowing that support is in place. The app is excellent as I am able to read the caregivers report following their visit. Everyone we have met so far has been extremely helpful and professional. Long may it continue!
26 October 2020
I am happy with my two main carers who do whatever I ask them to do willingly.
15 October 2020
During the last month, I have had 3 caregivers. That’s because Home Instead went to the trouble of finding the carer I was the most comfortable with. All their caregivers are different and matching one to a client to live in has proved tricky in my case. The current carer is kind and honest and will go to a lot of trouble to make me happy. The agency staff are all excellent paying me regular visits to ensure all is working well. If a visiting carer is going to be late a phone call from the office lets me know, and if the carer is delayed for a long time someone from the office comes out to take their place. The visiting carers who tended to my late wife were all professional as well as being kind. I got to know 2 or 3 of them as friends and they continue to visit even after my wife’s death.
07 October 2020
My In-Laws used Home Instead for daily visits for general household support for some months, but after my mother-in-law broke her hip, they provided emergency overnight care for my father-in-law who has Alzheimer's, and following on from this, live-in care to look after both of them once my mother-in-law came home from the hospital. This was a very challenging environment with two very different care needs for each of them. They dealt with the changing situation very quickly and in a professional and caring manner at all times.