Submit a Review for Care24Seven - Care at Home
F2, Building 4 Triangle Centre, 399 Uxbridge Road, Southall, UB1 3EJ
View Full Details of Care24Seven - Care at HomeLatest Reviews for Care24Seven - Care at Home
13 January 2025
I am very very happy with my service.
27 December 2024
Generally fine communication is essential with the right team. Improvement on cleaning which I have mentioned and social services are putting pressure that this should be carried out within the time.
04 September 2024
I used Care24Seven at very short notice, only for a few weeks before moving my father into our home. Care24Seven accommodated my needs immediately. All of the carers carried out their responsibilities in full and provided feedback whenever there was any concern e.g. Dad's mood, if food was passed its sell-by date, etc. The times agreed for 3 visits each day were always on time. I would certainly recommend Care24Seven to others.
05 July 2023
I am very satisfied with this service. The carers are always friendly, helpful and punctual. However, as an amputee, I need help with the hoist and board. Some carers need more training.
20 April 2023
Care24Seven - Care at Home carers are very good. Only problem can be understanding their "English"! Can make any conversation difficult.
03 August 2021
I have used Care24Seven for around ten years now to provide companionship and support to my husband and have found them to be excellent. For many years, I had carers on a 4/5 day a week basis for around 12 hours a day and so continuity of carers was easily achievable with such a regular booking. I have since moved to having ad hoc requirements and was concerned that I would have to accept different carers all the time which would have been unsatisfactory, providing no comfort that any rapport could be established between the carer and my husband. However, that has proved not to be the case and I feel reassured going out for several hours knowing that my husband is in safe, caring and supportive hands.
02 August 2021
Excellent, professional company who has provided the best carer in the world. There seems to be a shortage of even decent carers currently, so I was lucky to have bagged a very special lady, without whom my mental health would have suffered.
19 October 2020
Very well trained. Polite, caring carers, almost always on time. Office staff also give very good customer service. Very well organised teamwork.
05 October 2020
The company is blessed with a hardcore of capable, competent carers who often take a step beyond their laid down duties. Their big weakness would appear to be a too rapid turnover of staff. Whilst newcomers are invariably enthusiastic, and eager to help, a minimum time is required to build up a comfortable relationship 'twixt carer and client, a period too often not seen.
05 October 2020
I am very satisfied with the support we received and my late wife was also happy with the service. It is reliable, caring and efficient. My carer is very pleasant and always happy to take into account any comment I make. Also, I have been content with the fallback service I have been provided with when my main carer went on holiday on occasions in the past. I am also completely happy with the meals she provided and the hygiene.
05 October 2020
Having lived with Care24Seven for a long time it's all very good. My favourite carer is good and intelligent.
16 September 2020
The manager and her team have provided care at home for our relative for over a year now and provided a reliable and efficient service, even with the challenges of 2020 in the health care setting. We have been really pleased with the level of care and support for our relative to be able to stay in her home, despite worsening Parkinsons disease and becoming more frail.
16 September 2020
The manager and her team at Care24Seven have been outstanding over the past few years in looking after my mother's care needs at home. Special mention goes to one member of staff in particular who is a credit to her profession and the wider team. The attention and presence whilst she is with my Mother is wonderful to see and it genuinely makes my Mum's day to see her. Carers are always on time, COVID compliant in these challenging times and represent excellent value for money. I have absolutely no hesitation in recommending Care24Seven.
16 September 2020
Care24Seven have provided excellent support to my Aunt, which is currently enabling her to stay living in her own home. The agency has taken time to establish my Aunt's support requirements and held a review meeting with us to ensure that any changes in requirements are fully understood. Time has been taken to ensure that the carers provided are people with whom my aunt will enjoy spending time. The support workers provided are extremely professional and we appreciate the continuity of carers that have been maintained, especially during the on-going COVID19 pandemic. We would definitely recommend Care24Seven as they have provided a service that enables my Aunt to continue to enjoy life at home. Thank you!
15 September 2020
Everything about Care24Seven has been excellent, from the first phone call to them. They have been efficient, understanding and able to provide exactly what our family needs for our Mother, in her late nineties, who has severe dementia. The carers provided by the agency have been wonderful, looking after our Mother's physical and emotional needs in ways that exceeded our expectations. We cannot thank them enough. I would recommend this agency without hesitation to anyone seeking help with an old or ill or frail loved one.
15 September 2020
The care really is 24/7 and the service provided is excellent. The Agency is utterly reliable, efficient and understanding in sometimes very difficult and distressing situations. I cannot recommend the Agency more highly.
Latest Reviews for Care24Seven - Care at Home
13 January 2025
I am very very happy with my service.
27 December 2024
Generally fine communication is essential with the right team. Improvement on cleaning which I have mentioned and social services are putting pressure that this should be carried out within the time.
04 September 2024
I used Care24Seven at very short notice, only for a few weeks before moving my father into our home. Care24Seven accommodated my needs immediately. All of the carers carried out their responsibilities in full and provided feedback whenever there was any concern e.g. Dad's mood, if food was passed its sell-by date, etc. The times agreed for 3 visits each day were always on time. I would certainly recommend Care24Seven to others.
05 July 2023
I am very satisfied with this service. The carers are always friendly, helpful and punctual. However, as an amputee, I need help with the hoist and board. Some carers need more training.
20 April 2023
Care24Seven - Care at Home carers are very good. Only problem can be understanding their "English"! Can make any conversation difficult.
03 August 2021
I have used Care24Seven for around ten years now to provide companionship and support to my husband and have found them to be excellent. For many years, I had carers on a 4/5 day a week basis for around 12 hours a day and so continuity of carers was easily achievable with such a regular booking. I have since moved to having ad hoc requirements and was concerned that I would have to accept different carers all the time which would have been unsatisfactory, providing no comfort that any rapport could be established between the carer and my husband. However, that has proved not to be the case and I feel reassured going out for several hours knowing that my husband is in safe, caring and supportive hands.
02 August 2021
Excellent, professional company who has provided the best carer in the world. There seems to be a shortage of even decent carers currently, so I was lucky to have bagged a very special lady, without whom my mental health would have suffered.
19 October 2020
Very well trained. Polite, caring carers, almost always on time. Office staff also give very good customer service. Very well organised teamwork.
05 October 2020
The company is blessed with a hardcore of capable, competent carers who often take a step beyond their laid down duties. Their big weakness would appear to be a too rapid turnover of staff. Whilst newcomers are invariably enthusiastic, and eager to help, a minimum time is required to build up a comfortable relationship 'twixt carer and client, a period too often not seen.
05 October 2020
I am very satisfied with the support we received and my late wife was also happy with the service. It is reliable, caring and efficient. My carer is very pleasant and always happy to take into account any comment I make. Also, I have been content with the fallback service I have been provided with when my main carer went on holiday on occasions in the past. I am also completely happy with the meals she provided and the hygiene.
05 October 2020
Having lived with Care24Seven for a long time it's all very good. My favourite carer is good and intelligent.
16 September 2020
The manager and her team have provided care at home for our relative for over a year now and provided a reliable and efficient service, even with the challenges of 2020 in the health care setting. We have been really pleased with the level of care and support for our relative to be able to stay in her home, despite worsening Parkinsons disease and becoming more frail.
16 September 2020
The manager and her team at Care24Seven have been outstanding over the past few years in looking after my mother's care needs at home. Special mention goes to one member of staff in particular who is a credit to her profession and the wider team. The attention and presence whilst she is with my Mother is wonderful to see and it genuinely makes my Mum's day to see her. Carers are always on time, COVID compliant in these challenging times and represent excellent value for money. I have absolutely no hesitation in recommending Care24Seven.
16 September 2020
Care24Seven have provided excellent support to my Aunt, which is currently enabling her to stay living in her own home. The agency has taken time to establish my Aunt's support requirements and held a review meeting with us to ensure that any changes in requirements are fully understood. Time has been taken to ensure that the carers provided are people with whom my aunt will enjoy spending time. The support workers provided are extremely professional and we appreciate the continuity of carers that have been maintained, especially during the on-going COVID19 pandemic. We would definitely recommend Care24Seven as they have provided a service that enables my Aunt to continue to enjoy life at home. Thank you!
15 September 2020
Everything about Care24Seven has been excellent, from the first phone call to them. They have been efficient, understanding and able to provide exactly what our family needs for our Mother, in her late nineties, who has severe dementia. The carers provided by the agency have been wonderful, looking after our Mother's physical and emotional needs in ways that exceeded our expectations. We cannot thank them enough. I would recommend this agency without hesitation to anyone seeking help with an old or ill or frail loved one.
15 September 2020
The care really is 24/7 and the service provided is excellent. The Agency is utterly reliable, efficient and understanding in sometimes very difficult and distressing situations. I cannot recommend the Agency more highly.