Submit a Review for Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
202 High Street, Worle, Weston-super-Mare, BS22 6JE
View Full Details of Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)Latest Reviews for Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
11 March 2025
Carers are reliable, helpful and conscientious. They work efficiently but in a friendly manner. I very much appreciate their work. I have serious hearing and loss they respond well to my needs - eg facing me when speaking, not speaking too quickly or rephrasing what they originally said. They also communicate well with my husband.
10 March 2025
My mother is clearly happy with the service. My only observation is that I would like her to be taken out more, particularly when the weather improves.
10 March 2025
All carers are prompt and very reliable. 10/10. All go the extra mile for mum. Always looking for the next job to help. Nothing is too much trouble. Mum is very happy with every team member. It takes the pressure off the whole family.
10 March 2025
The team leader has taken time to get to know my parents by visiting in advance of starting the support which in my opinion has helped to make for a smoother start to the care. The care requirements were discussed in advance and some helpful opportunities were pointed out by the team leader to get in place before the care commenced. Communication by phone and email has been good. The care team are efficient and friendly. So far, I have had a positive experience with the Home Instead Team.
04 March 2025
We approached Home Instead on a recommendation some months ago with a view to starting my elderly Mum with a couple of hours' help a week which we can then increase as and when needed. My Mum is fiercely independent and was not at all happy that she needed help with the day to day running of her home in order that she could continue to live there independently. A member of staff at the Worle office was extremely helpful and empathetic from the start and paired Mum with a lovely lady who fits our needs and Mum's personality extremely well. Whilst it is still early days, we would have no hesitation in recommending Home Instead - the experience we have had to date has surpassed our expectations.
04 March 2025
When thinking about care for a loved one it is, a big decision. Not only are they going to be caring for that person, but they are entering their home, and trust is a huge factor. On meeting with Home Instead to discuss my mother's needs, I was instantly at ease with what I heard. They try hard to match carers with their client. Consistency with carers in order that trust is built between both client and carer. So it was easy to finally put a care plan in place! I can't articulate really how grateful I am that they are helping me to care for my mum.me I feel a great relief and more importantly, my mum just loves her carers coming to visit and helping her with whatever it is she may need on any given visit! Home Instead have been extremely supportive towards myself in checking everything is going as I had hoped and that my mum is happy, my goodness she is! I am so very grateful to every one of the team but in particular to mum's TEAM of personal carers! Thank you so much!
04 March 2025
Being elderly and told that I could no longer drive, I was worried that I could not manage to get provisions etc. I was also worried because I was getting increasingly disabled. So when my friend told me about Home Instead I was very relieved. I could not be more grateful for the help and support that you have given me.
04 March 2025
Carer is always on time. Takes good care of patient while talking . Leaves clean and tidy rooms. Reports before leaving of any mishaps. Will do any extra task I give like ironing. I can go out with confidence that all will be well.
04 March 2025
All the carers have a real understanding of Mum's needs and remain helpful, even when because of her dementia she is difficult. They will do shopping for her, even for single items and when she feels confident enough, take her out as well. Brilliant service.
03 March 2025
The carers are all very friendly, kind and supportive. They treat mum with respect and dignity. The company always keeps in touch, checking in from time to time and doing regular care plan reviews. I am very happy with Home Instead.
03 March 2025
I am very pleased with the care my mum is receiving, it's nice to know that she is happy with the carers and gets on well with them, nothing seems too much trouble if she asks them to do anything. The care my mum is getting is suitable for her needs it give me and my family peace of mind that someone is coming in daily to attend to her needs ,as we live in Bristol and she is in Weston, I would highly recommend home instead as a very good company.
03 March 2025
Very happy with the care and concern shown by of all the staff from Home Instead. Mum's regular carers and always on time and are polite and courteous. They have built up a very nice relationship with her and she feels very comfortable and relaxed with them, which is so helpful in times when she is feeling low or under the weather. They always have plenty to talk about with her and show extra interested in hobbies and topics that she is interested in. And if family have ever been at the house when they are there, they are friendly towards us all. They are happy to take Mum out to the local shops too. If there have been times when Mum has been unwell then the staff have been proactive in getting things sorted. The family appreciate the care and time that has been spent in matching Mum to her carers and this has resulted in a very successful experience for us all. Without the team from Home Instead, Mum would not be able to carry on living at home, and for that we are most grateful.
03 March 2025
Our regular care pro was about to leave us, having been promoted within Home Instead. Marvellous for her, devastating for us. Home Instead knew we were very anxious about a change to Dad's care pro, they were so supportive, caring and kind as we all made adjustments. They were patient, and listened to our anxieties, in the end matching Dad with two lovely new care pros.
25 February 2025
I feel I have a routine. That I am safe and looked after. Thank you so much for your support in a very difficult time of my life. To live my life my way. Thank you so much to my carer for helping support me.
25 February 2025
Carers are very professional and treat client with respect and dignity. Friendly and thoughtful, understand needs and makes helpful suggestions. Managers are approachable and try to ensure continuity of carers.
25 February 2025
I am very happy with the standard of care provided for Dad. He was very dubious to have strangers, as he put it, coming in the house. But these days he looks forward to them coming. All the ladies are lovely.
25 February 2025
We greatly appreciate the very high quality of support provided by all the Home Instead carers who have been caring for our father over the past months. Their ability to see what needs to be done and to adapt to his needs daily is outstanding. We appreciate their professionalism and most of all their kindness in the way they interact with him.
19 February 2025
These care professionals are truly Wonderful. The package they are providing is compassionate, sensitive and nothing is too much trouble. Communication is great. They have taken immediate action on any changes that my Mum has needed to make sure she feels cared for and happy. It has been such a relief and reassurance for our family. They have exceeded all our expectations and we are so very grateful for all the ongoing care they are providing for us. A Big thankyou to you all.
06 November 2024
The management team and care professionals have been nothing short of amazing. The service provided to our family has been sensitive, responsive and very person centered. There is always someone to contact and the team have gone the extra mile to ensure staff and support is well matched to our needs as a family. The time and attention the entire team at Home Instead have taken to get our package of care right and inline with our families preferences has been extremely reassuring to us. Our family was experiencing a time of crisis and the team have come in and worked empathetically and promptly to give us exactly what we needed. We feel seen. For a family that has a lot of experience of health and social care services, we can sincerely say everyone at Home Instead has exceeded our expectations and we all feel very grateful for the diligent and compassionate work they are doing. Communication is great, and we continue to get prompt answers to our questions from experienced professionals.
04 October 2024
Home Instead went out of their way to provide care at short notice, which was much appreciated. The carers were friendly and reliable, giving exactly the kind of support my mother needed after an injury. Should she need support in the future, we would not hesitate to return to Home Instead.
Latest Reviews for Home Instead (Weston-Super-Mare, Burnham on Sea & North Somerset)
11 March 2025
Carers are reliable, helpful and conscientious. They work efficiently but in a friendly manner. I very much appreciate their work. I have serious hearing and loss they respond well to my needs - eg facing me when speaking, not speaking too quickly or rephrasing what they originally said. They also communicate well with my husband.
10 March 2025
My mother is clearly happy with the service. My only observation is that I would like her to be taken out more, particularly when the weather improves.
10 March 2025
All carers are prompt and very reliable. 10/10. All go the extra mile for mum. Always looking for the next job to help. Nothing is too much trouble. Mum is very happy with every team member. It takes the pressure off the whole family.
10 March 2025
The team leader has taken time to get to know my parents by visiting in advance of starting the support which in my opinion has helped to make for a smoother start to the care. The care requirements were discussed in advance and some helpful opportunities were pointed out by the team leader to get in place before the care commenced. Communication by phone and email has been good. The care team are efficient and friendly. So far, I have had a positive experience with the Home Instead Team.
04 March 2025
We approached Home Instead on a recommendation some months ago with a view to starting my elderly Mum with a couple of hours' help a week which we can then increase as and when needed. My Mum is fiercely independent and was not at all happy that she needed help with the day to day running of her home in order that she could continue to live there independently. A member of staff at the Worle office was extremely helpful and empathetic from the start and paired Mum with a lovely lady who fits our needs and Mum's personality extremely well. Whilst it is still early days, we would have no hesitation in recommending Home Instead - the experience we have had to date has surpassed our expectations.
04 March 2025
When thinking about care for a loved one it is, a big decision. Not only are they going to be caring for that person, but they are entering their home, and trust is a huge factor. On meeting with Home Instead to discuss my mother's needs, I was instantly at ease with what I heard. They try hard to match carers with their client. Consistency with carers in order that trust is built between both client and carer. So it was easy to finally put a care plan in place! I can't articulate really how grateful I am that they are helping me to care for my mum.me I feel a great relief and more importantly, my mum just loves her carers coming to visit and helping her with whatever it is she may need on any given visit! Home Instead have been extremely supportive towards myself in checking everything is going as I had hoped and that my mum is happy, my goodness she is! I am so very grateful to every one of the team but in particular to mum's TEAM of personal carers! Thank you so much!
04 March 2025
Being elderly and told that I could no longer drive, I was worried that I could not manage to get provisions etc. I was also worried because I was getting increasingly disabled. So when my friend told me about Home Instead I was very relieved. I could not be more grateful for the help and support that you have given me.
04 March 2025
Carer is always on time. Takes good care of patient while talking . Leaves clean and tidy rooms. Reports before leaving of any mishaps. Will do any extra task I give like ironing. I can go out with confidence that all will be well.
04 March 2025
All the carers have a real understanding of Mum's needs and remain helpful, even when because of her dementia she is difficult. They will do shopping for her, even for single items and when she feels confident enough, take her out as well. Brilliant service.
03 March 2025
The carers are all very friendly, kind and supportive. They treat mum with respect and dignity. The company always keeps in touch, checking in from time to time and doing regular care plan reviews. I am very happy with Home Instead.
03 March 2025
I am very pleased with the care my mum is receiving, it's nice to know that she is happy with the carers and gets on well with them, nothing seems too much trouble if she asks them to do anything. The care my mum is getting is suitable for her needs it give me and my family peace of mind that someone is coming in daily to attend to her needs ,as we live in Bristol and she is in Weston, I would highly recommend home instead as a very good company.
03 March 2025
Very happy with the care and concern shown by of all the staff from Home Instead. Mum's regular carers and always on time and are polite and courteous. They have built up a very nice relationship with her and she feels very comfortable and relaxed with them, which is so helpful in times when she is feeling low or under the weather. They always have plenty to talk about with her and show extra interested in hobbies and topics that she is interested in. And if family have ever been at the house when they are there, they are friendly towards us all. They are happy to take Mum out to the local shops too. If there have been times when Mum has been unwell then the staff have been proactive in getting things sorted. The family appreciate the care and time that has been spent in matching Mum to her carers and this has resulted in a very successful experience for us all. Without the team from Home Instead, Mum would not be able to carry on living at home, and for that we are most grateful.
03 March 2025
Our regular care pro was about to leave us, having been promoted within Home Instead. Marvellous for her, devastating for us. Home Instead knew we were very anxious about a change to Dad's care pro, they were so supportive, caring and kind as we all made adjustments. They were patient, and listened to our anxieties, in the end matching Dad with two lovely new care pros.
25 February 2025
I feel I have a routine. That I am safe and looked after. Thank you so much for your support in a very difficult time of my life. To live my life my way. Thank you so much to my carer for helping support me.
25 February 2025
Carers are very professional and treat client with respect and dignity. Friendly and thoughtful, understand needs and makes helpful suggestions. Managers are approachable and try to ensure continuity of carers.
25 February 2025
I am very happy with the standard of care provided for Dad. He was very dubious to have strangers, as he put it, coming in the house. But these days he looks forward to them coming. All the ladies are lovely.
25 February 2025
We greatly appreciate the very high quality of support provided by all the Home Instead carers who have been caring for our father over the past months. Their ability to see what needs to be done and to adapt to his needs daily is outstanding. We appreciate their professionalism and most of all their kindness in the way they interact with him.
19 February 2025
These care professionals are truly Wonderful. The package they are providing is compassionate, sensitive and nothing is too much trouble. Communication is great. They have taken immediate action on any changes that my Mum has needed to make sure she feels cared for and happy. It has been such a relief and reassurance for our family. They have exceeded all our expectations and we are so very grateful for all the ongoing care they are providing for us. A Big thankyou to you all.
06 November 2024
The management team and care professionals have been nothing short of amazing. The service provided to our family has been sensitive, responsive and very person centered. There is always someone to contact and the team have gone the extra mile to ensure staff and support is well matched to our needs as a family. The time and attention the entire team at Home Instead have taken to get our package of care right and inline with our families preferences has been extremely reassuring to us. Our family was experiencing a time of crisis and the team have come in and worked empathetically and promptly to give us exactly what we needed. We feel seen. For a family that has a lot of experience of health and social care services, we can sincerely say everyone at Home Instead has exceeded our expectations and we all feel very grateful for the diligent and compassionate work they are doing. Communication is great, and we continue to get prompt answers to our questions from experienced professionals.
04 October 2024
Home Instead went out of their way to provide care at short notice, which was much appreciated. The carers were friendly and reliable, giving exactly the kind of support my mother needed after an injury. Should she need support in the future, we would not hesitate to return to Home Instead.