Submit a Review for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Suite 5, SV Rutter Business Centre, 126 Great Lime Road, Newcastle upon Tyne, NE12 6RU
View Full Details of Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamLatest Reviews for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
23 January 2025
As we had regular staff who became aware of my husband's health they were able to see his deterioration and offer extra support to him and advice to me. Despite his failing mental health, he was always treated with respect and dignity to which I was immensely grateful. The administrators were always helpful in adjusting the times of visits when necessary and ready to listen to me.
09 January 2025
Bluebird Care carers are a great team who work together to keep their clients happy, safe and well. They are caring for my mother-in-law who is bedbound on end of life and they all make her smile on every visit. Thank you team, you are wonderful, keep the good work up, fantastic.
17 September 2024
We have had Bluebird Care coming to pop in and check on my Dad (and Mum) for around 6 months now as my Dad has dementia and has started wandering and refusing to take medication from family members. He looks forward to their nightly visits and will always have his meds when directed, which used to be a flashpoint in the past. The carers then prompt Mum to lock up the house as they leave, which had worked to keep Dad from straying at night. I can't recommend the service highly enough, from the carers who are all lovely people and genuinely want to do the best for their clients, to the admin team, who couldn't be more helpful and will come up with the best solution for any issue you're having. Thanks so much Bluebird, you've managed to keep my parents living together in the home they love for longer than we thought would be possible. Your service is worth its weight in gold.
12 September 2024
From first introductory meeting with Bluebird Care through our fifteen month journey with your team, I have been so impressed. Your kind and clear approach to developing and reviewing my friend's care plan alongside him, his partner and significant others was great. The direct caregivers were fantastic - thorough, creative and tender. There were many laughs with my friend and his partner that they so appreciated. They were particularly fond of regular carers with easy local and shared interest chats whilst carer seamlessly integrated attending to intimate care etc. Personally, I am thankful to your carers, admin and supervisors for their patience and kindness to me in trying to negotiate what felt, at times, like the impossible path of trying to support loved ones maintain their independence as far as possible and respecting their wishes whilst needs and risks were increasing.
07 August 2024
Always very pleased with the excellent service provided by my Bluebird Care carer. Always on time and delivered a thorough job with a very pleasant attitude and caring manner. Carer was always cheerful and a pleasure to have in my home. I look forward to her visits as we have a laugh together every visit and my house is left clean and bright and just the way I like it.
15 July 2024
From my first enquiry to Bluebird Care regarding help for my parents, we were treated with kindness and respect. We began with a gentle approach of weekly cleaning help only with a view to moving on to more frequent visits for care and support. My parents were very impressed with the quality of the cleaning service provided and they were very comfortable having the ladies in the house. I am sure we would have progressed to more frequent care, not only cleaning but my parents are moving to be nearer us.
04 June 2024
I am pleased with the respect and dignity shown by all the staff, which is often missing from present-day living. I enjoy their visits.
26 April 2024
The care provided for my mum has been really good. it has been a huge relief to share the responsibility of caring for my mum with someone else. I really appreciate the flexibility to add extra care when needed.
24 April 2024
Through the care of Bluebird Care carers, plus friends and towards the end, help from community nurses, MacMillan carers and Marie Curie nurses, one of my best friends was able to remain in her own home and died peacefully on 3rd April. Bluebird Care provided a skilled and friendly team to look after her personal care, health support and nutrition in the last few weeks of her life. They were able to provide extra hours of support when it was needed later in her care. Prior to that, they had helped her to settle back into her own home after a short period in respite care. All the carers worked in a discrete, professional and friendly manner. Help was at the end of the phone, even out of hours. Communication was excellent between carers, the office, myself and my friend. The carers liaised well with community nurses. We couldn't have managed without them. Excellent.
08 April 2024
The care has been very good. I could not have managed without them. I would recommend them.
08 April 2024
Staff are both friendly and helpful. Very punctual and seemingly competent.
23 January 2024
The Bluebird Care team took excellent care of my dad in the last few weeks of his life, they all made him feel independent and listened to. They also asked if I was ok which was above and beyond, thank you all.
09 January 2024
After having received care for three/four years now I am completely satisfied with the care now. Have had a few ups and downs and unforeseen circumstances. I have got to know my carers over this time and find them efficient and friendly.
03 January 2024
All carers are polite, caring, respectful, use PPE and go above and beyond. Nothing is ever too much.
23 October 2023
I’m a domiciliary care client from North Tyneside. I have only been with the organisation since Monday evening, 18 September 2023, and I'm very impressed with the support workers' arrival time; they remain with the client the allotted time - nothing phases them - the organisation is a breath of fresh air compared with other organisations I have been involved with, I would highly recommend this organization without a second thought. If I had a relative/family member who needed a domiciliary, I would recommend Bluebird to anybody else; they are excellent. I cannot put into words how extremely happy I am with Bluebird Care North Tyneside and Northumberland. They are an excellent organisation, regardless of other individual opinions. Management will bend over backwards to do what they can for their clients.
18 August 2023
First encounter was a daily visit for my mum years ago. The past five years have been involved with many care companies. Again, accessed Bluebird Care as a shortfall on my mum's care package - Bluebird gladly took an evening call. Management of the company, I have found outstanding, ethos, approach and review process. App is excellent - allows me to check if I need to go into Mum. Staff know Mum well. Always in uniform, smart and tidy and leave the bungalow safe. They know my mum and work with her as she has Alzheimer's and this can often be challenging.
04 August 2023
Staff always helpful, kind and understanding of my parents' needs and at the end of a phone if I have a problem and they let me know if they have had to contact other agencies in emergencies when they haven't been able to contact me when I am working.
25 July 2023
I would like to say my experience with Bluebird Care for my mother has been amazing. All the carers my mum has liked, so that means they are treating her with kindness and dignity. They have also been very patient and helpful with me as it has been very stressful trying to get everything in place. A big thank you. Kind regards.
18 July 2023
I have found the staff of Bluebird Care very courteous and helpful.
13 July 2023
My dad and I have no criticisms of the first ten months in which the former has received care from Bluebird Care i.e. the period from September 2022 to July 2023. The carer has arrived promptly each day and catered for Dad's needs with great efficiency and professionalism. I know when I leave for work each morning that Dad will be in safe hands during my absence. We would recommend your firm to anyone.
Latest Reviews for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
23 January 2025
As we had regular staff who became aware of my husband's health they were able to see his deterioration and offer extra support to him and advice to me. Despite his failing mental health, he was always treated with respect and dignity to which I was immensely grateful. The administrators were always helpful in adjusting the times of visits when necessary and ready to listen to me.
09 January 2025
Bluebird Care carers are a great team who work together to keep their clients happy, safe and well. They are caring for my mother-in-law who is bedbound on end of life and they all make her smile on every visit. Thank you team, you are wonderful, keep the good work up, fantastic.
17 September 2024
We have had Bluebird Care coming to pop in and check on my Dad (and Mum) for around 6 months now as my Dad has dementia and has started wandering and refusing to take medication from family members. He looks forward to their nightly visits and will always have his meds when directed, which used to be a flashpoint in the past. The carers then prompt Mum to lock up the house as they leave, which had worked to keep Dad from straying at night. I can't recommend the service highly enough, from the carers who are all lovely people and genuinely want to do the best for their clients, to the admin team, who couldn't be more helpful and will come up with the best solution for any issue you're having. Thanks so much Bluebird, you've managed to keep my parents living together in the home they love for longer than we thought would be possible. Your service is worth its weight in gold.
12 September 2024
From first introductory meeting with Bluebird Care through our fifteen month journey with your team, I have been so impressed. Your kind and clear approach to developing and reviewing my friend's care plan alongside him, his partner and significant others was great. The direct caregivers were fantastic - thorough, creative and tender. There were many laughs with my friend and his partner that they so appreciated. They were particularly fond of regular carers with easy local and shared interest chats whilst carer seamlessly integrated attending to intimate care etc. Personally, I am thankful to your carers, admin and supervisors for their patience and kindness to me in trying to negotiate what felt, at times, like the impossible path of trying to support loved ones maintain their independence as far as possible and respecting their wishes whilst needs and risks were increasing.
07 August 2024
Always very pleased with the excellent service provided by my Bluebird Care carer. Always on time and delivered a thorough job with a very pleasant attitude and caring manner. Carer was always cheerful and a pleasure to have in my home. I look forward to her visits as we have a laugh together every visit and my house is left clean and bright and just the way I like it.
15 July 2024
From my first enquiry to Bluebird Care regarding help for my parents, we were treated with kindness and respect. We began with a gentle approach of weekly cleaning help only with a view to moving on to more frequent visits for care and support. My parents were very impressed with the quality of the cleaning service provided and they were very comfortable having the ladies in the house. I am sure we would have progressed to more frequent care, not only cleaning but my parents are moving to be nearer us.
04 June 2024
I am pleased with the respect and dignity shown by all the staff, which is often missing from present-day living. I enjoy their visits.
26 April 2024
The care provided for my mum has been really good. it has been a huge relief to share the responsibility of caring for my mum with someone else. I really appreciate the flexibility to add extra care when needed.
24 April 2024
Through the care of Bluebird Care carers, plus friends and towards the end, help from community nurses, MacMillan carers and Marie Curie nurses, one of my best friends was able to remain in her own home and died peacefully on 3rd April. Bluebird Care provided a skilled and friendly team to look after her personal care, health support and nutrition in the last few weeks of her life. They were able to provide extra hours of support when it was needed later in her care. Prior to that, they had helped her to settle back into her own home after a short period in respite care. All the carers worked in a discrete, professional and friendly manner. Help was at the end of the phone, even out of hours. Communication was excellent between carers, the office, myself and my friend. The carers liaised well with community nurses. We couldn't have managed without them. Excellent.
08 April 2024
The care has been very good. I could not have managed without them. I would recommend them.
08 April 2024
Staff are both friendly and helpful. Very punctual and seemingly competent.
23 January 2024
The Bluebird Care team took excellent care of my dad in the last few weeks of his life, they all made him feel independent and listened to. They also asked if I was ok which was above and beyond, thank you all.
09 January 2024
After having received care for three/four years now I am completely satisfied with the care now. Have had a few ups and downs and unforeseen circumstances. I have got to know my carers over this time and find them efficient and friendly.
03 January 2024
All carers are polite, caring, respectful, use PPE and go above and beyond. Nothing is ever too much.
23 October 2023
I’m a domiciliary care client from North Tyneside. I have only been with the organisation since Monday evening, 18 September 2023, and I'm very impressed with the support workers' arrival time; they remain with the client the allotted time - nothing phases them - the organisation is a breath of fresh air compared with other organisations I have been involved with, I would highly recommend this organization without a second thought. If I had a relative/family member who needed a domiciliary, I would recommend Bluebird to anybody else; they are excellent. I cannot put into words how extremely happy I am with Bluebird Care North Tyneside and Northumberland. They are an excellent organisation, regardless of other individual opinions. Management will bend over backwards to do what they can for their clients.
18 August 2023
First encounter was a daily visit for my mum years ago. The past five years have been involved with many care companies. Again, accessed Bluebird Care as a shortfall on my mum's care package - Bluebird gladly took an evening call. Management of the company, I have found outstanding, ethos, approach and review process. App is excellent - allows me to check if I need to go into Mum. Staff know Mum well. Always in uniform, smart and tidy and leave the bungalow safe. They know my mum and work with her as she has Alzheimer's and this can often be challenging.
04 August 2023
Staff always helpful, kind and understanding of my parents' needs and at the end of a phone if I have a problem and they let me know if they have had to contact other agencies in emergencies when they haven't been able to contact me when I am working.
25 July 2023
I would like to say my experience with Bluebird Care for my mother has been amazing. All the carers my mum has liked, so that means they are treating her with kindness and dignity. They have also been very patient and helpful with me as it has been very stressful trying to get everything in place. A big thank you. Kind regards.
18 July 2023
I have found the staff of Bluebird Care very courteous and helpful.
13 July 2023
My dad and I have no criticisms of the first ten months in which the former has received care from Bluebird Care i.e. the period from September 2022 to July 2023. The carer has arrived promptly each day and catered for Dad's needs with great efficiency and professionalism. I know when I leave for work each morning that Dad will be in safe hands during my absence. We would recommend your firm to anyone.