Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Vitality Care and Support Services

stars
stars 14 November 2024
Everything is good, but morning calls sometimes very late, 10 am sometimes. It's a long time from 7 pm night call.
Review from M P (Friend of Client/Service User)
stars
stars 20 March 2024
I have no hesitation in recommending Vitality Care Services to everybody. Without the dedication of the carers and management, I would not have been able to cope by myself. The carers were always on time, they treated my Mother as they would treat their own Mothers. The carers were obviously well trained and all were very professional and friendly at the same time. If anything needed to be changed I was always informed in a timely manner and given the reason for the change. My Mother looked forward to the four daily carers visits as they made her laugh and they gave me the opportunity to spend some time doing other things for a short time. It would be unfair to single individuals out as everybody I came in contact with including carers, office staff and management were all dedicated to their profession.
Review from Ian C (Son of Client/Service User)
stars
stars 11 December 2023
Very happy with most of the carers. Their work is mostly good and I enjoy having a chat with them.
Review from M P (Client / Service User)
stars
stars 05 July 2018
Very helpful company with friendly and caring staff. Will be happy to use them again as required.
Review from Carol A (Daughter of Client/Service User)