Submit a Review for Red Rose Care Lancashire
103 Brownedge Road, Lostock Hall, Preston, PR5 5AE
View Full Details of Red Rose Care LancashireLatest Reviews for Red Rose Care Lancashire
07 March 2025
After a few issues at the beginning a face to face meeting with ur managers resolved the issues and it is now working well.the only difficulty sometimes when the rota changes at the last minute I may have to alter my meal choice as not everyone is adept at cooking.
05 March 2025
Friendly chatty carers who spend time getting to know client. Punctual, and don't appear to have to 'dash off' to the next client. Regular issue of weekly rotas, so client and family know who will be coming.
14 June 2024
Dad has been with Red Rose Care for the past two months. We are absolutely delighted with the 1st Class treatment that Dad receives on a daily basis. Every carer takes time to chat to Dad, reassure him and treat him with kindness and respect. The office staff are also extremely helpful and nothing is too much trouble for them or anyone in the entire team!
30 May 2024
Overall, happy with Red Rose Care. Sometimes the timing of visits is a bit off and think there is a lack of communication sometimes between what times should be coming and whoever does the rotas. Sometimes Mum's tablets are given to her in the morning when she hasn’t eaten anything and should be taken after or with food. All in all though, happy with care and some lovely staff who take the time to just have a nice chat with them.
28 May 2024
I find the carers who visit Dad are respectful and meet his needs. They contact me directly if they have any concerns so they can be resolved as quickly as possible. Whenever I contact the support team, they are polite and helpful and always take the required action promptly. The only issue I have with Red Rose Care is the irregular times of the visits but I do appreciate this is often because of things outside their control, such as staff sickness and emergencies that need to be resolved for other clients.
24 May 2024
Since contacting Red Rose re care package for my mum I’ve had excellent customer care informative reassuring good advice, good explanation of care given, open answers to questions asked. Helpful on meeting new carers, they are all polite, courteous, well presented, prepared to take time with Mum, competent in their role. Feel much reassured that we can go out and leave medication for the staff to see to as on-time sensitive medication, highly recommend this company.
23 May 2024
The team have been great with Mum. She is clean and well-fed and as happy as she can be. The carers will put the washing on etc. if they have a spare minute and tidy up for her. We as a family have peace of mind and that is priceless.
23 May 2024
The carers at Red Rose are a vast improvement from the previous company we used. They engage with Mum and are very friendly, cheerful and chatty. The management and office staff are very responsive and address any concerns quickly. Highly recommended.
23 May 2024
On the whole happy with the care provided, although more attention should be taken to Mum's medication, on occasions the second packet of morning medication had not been given! Mum has dementia and I think that if the carers asked Mum more than once if they could hoover, wash up or put washing in for instance, stating this is their job, Mum might be inclined to agree. I do leave notes/requests on the side of medication safe and would be helpful if feedback could be left. The agency fills me with confidence. Thank you.
16 May 2024
Find Red Rose to be very professional, giving mum first class care. Also very quick to update visit reports so we know exactly what is going on. Offer to carry out household tasks for mum and take time to chat to her.
13 May 2024
Red Rose have been providing care via CHC route for around 2 months. Most of the carers who come are great, and we have been very happy with care they provide. They all have their own way of working which can confuse my husband, but as he gets to know them all he is getting used to them. They are rarely late, although the timetable changes frequently, sometimes daily. I understand why and it doesn't normally cause any issues for us. I wouldn't hesitate to recommend them to others needing care provision.
01 May 2024
My mum was discharged last April 2023 so Mum has been in the care of Red Rose for a year now. The daily care and assistance she receives every day is amazing. The managers have been fantastic in assessing what Mum's needs are and what package would be best for her was put in place. The care sector was new to me so I had lots of questions they were also great in answering all these too nothing is ever too much trouble. The carers themselves are absolutely fantastic they cannot do enough for Mum and Mum loves their daily visits she looks forward to seeing them. To Mum they are not just carers they have become her friends and they do not just assist Mum with her daily needs but they socialise and interact with her and this we are so grateful for as I am not local so do not get to see my mum each day. The app is also brilliant it keeps me informed daily. Mum has recently had a hospital admission and could not wait to get home she missed her carers. What a team they are. Thank you.
25 April 2024
Red Rose Care tend to my needs with compassion, friendliness and humour! Most of them have good conversation with me apart from some of the carers whose first language is not English and can be hard to understand. All told I am very satisfied with the service.
24 April 2024
My mum has been receiving care from this amazing team for around six months now, and they really can’t do enough for her. She has overnight care and four additional visits during the day. From making a brew, to making sure she’s had her medication, to washing and hoovering up, to just having a nice conversation with my mum and putting a smile on her face leaving her in good spirits, the carers really are wonderful. The app you can use to see what care she has and who she has visited is amazing too. I live a good three hours away from my mum, so when I wake up in the morning I can log in and see exactly what kind of a night my mum had. Thank you, Red Rose, for everything you’re doing and continuing to do for my mum.
15 April 2024
My mother has been receiving care from Red Rose Care for over 1 year now. We can honestly say they have made a huge difference to Mum's life (and the rest of the family). All the team are kind, caring and passionate about what they do and nothing is too much trouble. Thank you Red Rose Care for all that you have done and continue to do for us.
02 April 2024
We were introduced to Red Rose Care following my dad's hospital discharge. Having not used a care service before, I was somewhat apprehensive of what to expect with regard to my dad's care and the family support provided. I really didn't need to feel that way. Red Rose has lovely staff and nothing is too much trouble. I have only needed to telephone the office once and send an email with my dad's care plan requests. Both times the requests have been well received and I've felt put at ease once again. It's lovely to see the interaction between my dad and his carers and the relationship building. I would recommend Red Rose Care.
20 March 2024
Just very grateful for all the help. I don't know what I would have done without you all.
05 March 2024
The overall care my mum receives is good. She is treated well, with dignity and respect. She enjoys the carers visiting her and looks forward to her conversations with them. She likes their company and it’s nice to know she’s not on her own. I receive timely contact from her carers if there are any concerns, which is reassuring. Management are easy to get hold of and approachable.
01 March 2024
I can not put into words the relief it is to have such brilliant support from all your staff (Mum in her confusion says Red Nose people). It’s a difficult and sad time but the care you all give Mum makes the days brighter. You are all so patient and kind.
29 February 2024
After using several care agencies Red Rose was recommended by our GP staff are excellent really caring people, and their friendly approach makes Mum very happy. Any issues raised are promptly dealt with management team is always there for you. Red Rose Care stand out for its exceptional staff, management and IT systems which allow the family who cannot visit access to her care notes after each visit. Highly recommend.
Latest Reviews for Red Rose Care Lancashire
07 March 2025
After a few issues at the beginning a face to face meeting with ur managers resolved the issues and it is now working well.the only difficulty sometimes when the rota changes at the last minute I may have to alter my meal choice as not everyone is adept at cooking.
05 March 2025
Friendly chatty carers who spend time getting to know client. Punctual, and don't appear to have to 'dash off' to the next client. Regular issue of weekly rotas, so client and family know who will be coming.
14 June 2024
Dad has been with Red Rose Care for the past two months. We are absolutely delighted with the 1st Class treatment that Dad receives on a daily basis. Every carer takes time to chat to Dad, reassure him and treat him with kindness and respect. The office staff are also extremely helpful and nothing is too much trouble for them or anyone in the entire team!
30 May 2024
Overall, happy with Red Rose Care. Sometimes the timing of visits is a bit off and think there is a lack of communication sometimes between what times should be coming and whoever does the rotas. Sometimes Mum's tablets are given to her in the morning when she hasn’t eaten anything and should be taken after or with food. All in all though, happy with care and some lovely staff who take the time to just have a nice chat with them.
28 May 2024
I find the carers who visit Dad are respectful and meet his needs. They contact me directly if they have any concerns so they can be resolved as quickly as possible. Whenever I contact the support team, they are polite and helpful and always take the required action promptly. The only issue I have with Red Rose Care is the irregular times of the visits but I do appreciate this is often because of things outside their control, such as staff sickness and emergencies that need to be resolved for other clients.
24 May 2024
Since contacting Red Rose re care package for my mum I’ve had excellent customer care informative reassuring good advice, good explanation of care given, open answers to questions asked. Helpful on meeting new carers, they are all polite, courteous, well presented, prepared to take time with Mum, competent in their role. Feel much reassured that we can go out and leave medication for the staff to see to as on-time sensitive medication, highly recommend this company.
23 May 2024
The team have been great with Mum. She is clean and well-fed and as happy as she can be. The carers will put the washing on etc. if they have a spare minute and tidy up for her. We as a family have peace of mind and that is priceless.
23 May 2024
The carers at Red Rose are a vast improvement from the previous company we used. They engage with Mum and are very friendly, cheerful and chatty. The management and office staff are very responsive and address any concerns quickly. Highly recommended.
23 May 2024
On the whole happy with the care provided, although more attention should be taken to Mum's medication, on occasions the second packet of morning medication had not been given! Mum has dementia and I think that if the carers asked Mum more than once if they could hoover, wash up or put washing in for instance, stating this is their job, Mum might be inclined to agree. I do leave notes/requests on the side of medication safe and would be helpful if feedback could be left. The agency fills me with confidence. Thank you.
16 May 2024
Find Red Rose to be very professional, giving mum first class care. Also very quick to update visit reports so we know exactly what is going on. Offer to carry out household tasks for mum and take time to chat to her.
13 May 2024
Red Rose have been providing care via CHC route for around 2 months. Most of the carers who come are great, and we have been very happy with care they provide. They all have their own way of working which can confuse my husband, but as he gets to know them all he is getting used to them. They are rarely late, although the timetable changes frequently, sometimes daily. I understand why and it doesn't normally cause any issues for us. I wouldn't hesitate to recommend them to others needing care provision.
01 May 2024
My mum was discharged last April 2023 so Mum has been in the care of Red Rose for a year now. The daily care and assistance she receives every day is amazing. The managers have been fantastic in assessing what Mum's needs are and what package would be best for her was put in place. The care sector was new to me so I had lots of questions they were also great in answering all these too nothing is ever too much trouble. The carers themselves are absolutely fantastic they cannot do enough for Mum and Mum loves their daily visits she looks forward to seeing them. To Mum they are not just carers they have become her friends and they do not just assist Mum with her daily needs but they socialise and interact with her and this we are so grateful for as I am not local so do not get to see my mum each day. The app is also brilliant it keeps me informed daily. Mum has recently had a hospital admission and could not wait to get home she missed her carers. What a team they are. Thank you.
25 April 2024
Red Rose Care tend to my needs with compassion, friendliness and humour! Most of them have good conversation with me apart from some of the carers whose first language is not English and can be hard to understand. All told I am very satisfied with the service.
24 April 2024
My mum has been receiving care from this amazing team for around six months now, and they really can’t do enough for her. She has overnight care and four additional visits during the day. From making a brew, to making sure she’s had her medication, to washing and hoovering up, to just having a nice conversation with my mum and putting a smile on her face leaving her in good spirits, the carers really are wonderful. The app you can use to see what care she has and who she has visited is amazing too. I live a good three hours away from my mum, so when I wake up in the morning I can log in and see exactly what kind of a night my mum had. Thank you, Red Rose, for everything you’re doing and continuing to do for my mum.
15 April 2024
My mother has been receiving care from Red Rose Care for over 1 year now. We can honestly say they have made a huge difference to Mum's life (and the rest of the family). All the team are kind, caring and passionate about what they do and nothing is too much trouble. Thank you Red Rose Care for all that you have done and continue to do for us.
02 April 2024
We were introduced to Red Rose Care following my dad's hospital discharge. Having not used a care service before, I was somewhat apprehensive of what to expect with regard to my dad's care and the family support provided. I really didn't need to feel that way. Red Rose has lovely staff and nothing is too much trouble. I have only needed to telephone the office once and send an email with my dad's care plan requests. Both times the requests have been well received and I've felt put at ease once again. It's lovely to see the interaction between my dad and his carers and the relationship building. I would recommend Red Rose Care.
20 March 2024
Just very grateful for all the help. I don't know what I would have done without you all.
05 March 2024
The overall care my mum receives is good. She is treated well, with dignity and respect. She enjoys the carers visiting her and looks forward to her conversations with them. She likes their company and it’s nice to know she’s not on her own. I receive timely contact from her carers if there are any concerns, which is reassuring. Management are easy to get hold of and approachable.
01 March 2024
I can not put into words the relief it is to have such brilliant support from all your staff (Mum in her confusion says Red Nose people). It’s a difficult and sad time but the care you all give Mum makes the days brighter. You are all so patient and kind.
29 February 2024
After using several care agencies Red Rose was recommended by our GP staff are excellent really caring people, and their friendly approach makes Mum very happy. Any issues raised are promptly dealt with management team is always there for you. Red Rose Care stand out for its exceptional staff, management and IT systems which allow the family who cannot visit access to her care notes after each visit. Highly recommend.