Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


Top Tips for Writing a Review

All reviews must comply with our Review Policy Content Standards.

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Regent Home Care

stars
stars 29 November 2024
Good
Review from Sheila R (Client / Service User)
stars
stars 01 October 2024
I'm very happy with the care that I received. The people are friendly and very helpful.
Review from Manuela P (Client / Service User)
stars
stars 27 September 2024
My review went very well, lovely lady. We had plenty to say to each other.
Review from Patricia T (Client / Service User)
stars
stars 08 September 2023
Brought in to replace a failing care provider in 2019, as always started off well and then from 2021 deteriorates. Care package was being switched about unauthorised. The registered care manager made endless promises to myself and social services of improvements. Failure to follow basic hygiene standards. Admitted to hospital end of 2022. By 2023 client file was unlawfully accessed to obtain my number sending inappropriate late night calls and texts, substandard investigations despite obvious dishonesty from a male carer alleging mental health issues on my part when I haven’t any, company gave second chance only for the same carer to be found watching me outside my property. Demonstrations of insubordination, inexperienced carers (caught on CCTV). Giving out key codes to unauthorised visitors, leaving property unsecured and blaming my relative who lacks capacity. Grandiosity from Registered Care Manager. Sad as they do have some very good carers but unfortunately they’re a minority.
Review from S D (Daughter of Client/Service User)