Submit a Review for ASK Care Ltd - Ilford
40 Argyle Road, Ilford, IG1 3BG
View Full Details of ASK Care Ltd - IlfordLatest Reviews for ASK Care Ltd - Ilford
19 March 2024
We have been using Ask Care for several years now and they have always been punctual, polite, understanding and prepared to go the extra mile to provide a great all-round service. Thanks to all of the Ask team for your ever-present support, we couldn't have managed without you.
13 January 2023
My family and I would like to thank ASK Care Ltd, and a very special thank you to the member of staff who looked after our Father for over 4 years until he passed away, December 2022. She helped to make his last years of life extremely pleasant and comfortable, we could never thank her enough. The patience she showed towards our Father, understanding and care given was exceptional. Nothing was too much, she is a credit to the team. Thanks again ASK Care Ltd.
20 December 2022
Excellent and punctual service! The carers provide detailed and meticulous care. As a family, we have great faith in the carers who know and love our grandfather and father. Communication is great, with quick responsive emails and phone calls Thank you ASK Care.
25 April 2022
In short a shambolic back office team with unprofessional care coordinators who do not listen to the family members but instead appear to intimidate the family members. Absent and unresponsive leadership/management who appear to take no interest in the well-being/care/concerns of the user and their family and consistently failing to respond to issues raised and complaints made. In recent months this agency has failed to positively engage with the user's family and will often make decisions on its own without consulting the family, some of which were potentially put at risk/harmful to the user. This agency used to be good and has good carers however they and the user are being let down by a shambolic back office and poor management and therefore I would not presently recommend it to others.
21 October 2020
Thank you all for a great job. May God bless you all. This is the first time I am not screaming with an agency. Keep up the good work and keep smiling for it goes a long way with clients. Thank you once more.
19 October 2020
I really love this service and the quality is good.
08 October 2020
When called due to fault, technician was prompt and friendly always.
03 August 2020
Excellent service, price range was very accommodating and the facility was exceptional. Thank you very much to all the carers and those who spoke a variety of languages. Helped with everything (washing clothes, picking up medicine) really helped me so much. Communication was very good as I was aware if there any problems and they kept me up to date with everything. No faults at all!
15 July 2020
They are professional and give good support to my mother. The carers are pleasant, friendly, flexible and knowledgeable, always willing to help. The office staff are friendly in all departments and will always help with any problem if it is possible. I would recommend this company. I feel very confident in their care they give my mother.
26 June 2020
It can't be easy relying on carers for many of your needs, and yet my mother and father have nothing but praise for the team from ASK. They have become friends and confidantes as much as providers of pills and physical assistance. Far from being strangers in the family home, my parents value them enormously for making life as comfortable and reassuring and 'normal' as it can possibly be. Building that trust has nothing to do with box-ticking. Relationships like these aren't based on professional training, as important as that might be. They're about human beings understanding, liking and wanting to help other human beings at a different and difficult stage in their lives. It's about giving a damn. That's why I will always be grateful we found ASK. Collectively and individually, they give a damn. I've no doubt they are a tonic for my parents as well as the necessary support. And because of that, because I know I can rely on them at all times, they are also a huge tonic for me.
26 June 2020
ASK Care have been providing care to my parents for some years now and throughout that time they have always provided first-class service. The carers, they use really do care. When I see them with my parents, it's very clear that they seem to have a true vocation and enjoy their jobs. As my parents have fortunately had the same core carers throughout. I have seen the relationships grow so both my mum and dad trust the carers and we (the whole family) do too.
27 February 2019
The carers took great care of my grandmother. They were extremely professional and well trained. I would definitely recommend the company.
05 November 2018
The carer that came to look after my dad and help him was very nice, patient, caring and sensitive to my dads' need. I would definitely recommend him!
07 August 2018
I was recommended this care provider after some frustrating experiences with other agencies. I have two adult sons, one has cerebral palsy and is a wheelchair user and the other has Asperger's. The standard of carer that this agency provides is outstanding. All the carers I was supplied with were intelligent and caring. They showed real affection towards my sons and went the extra mile to help them or entertain them. They had common sense, were chatty and friendly and totally professional at all times. Very importantly, they were always punctual! Also, very good value! Fantastic! And my sons loved all the carers and missed them when they left!
26 July 2018
Ask Care gave excellent service for my mother for over five years. She had stroke and was not able to communicate at all, but with their Punjabi speaking carers, she managed to start talking. Carers gave her a new and better quality of life.
13 June 2017
I recently had dealings with this agency and found the person who I dealt with was very supportive and dealt with my query very well. The were very professional and told me things that were very helpful.
Latest Reviews for ASK Care Ltd - Ilford
19 March 2024
We have been using Ask Care for several years now and they have always been punctual, polite, understanding and prepared to go the extra mile to provide a great all-round service. Thanks to all of the Ask team for your ever-present support, we couldn't have managed without you.
13 January 2023
My family and I would like to thank ASK Care Ltd, and a very special thank you to the member of staff who looked after our Father for over 4 years until he passed away, December 2022. She helped to make his last years of life extremely pleasant and comfortable, we could never thank her enough. The patience she showed towards our Father, understanding and care given was exceptional. Nothing was too much, she is a credit to the team. Thanks again ASK Care Ltd.
20 December 2022
Excellent and punctual service! The carers provide detailed and meticulous care. As a family, we have great faith in the carers who know and love our grandfather and father. Communication is great, with quick responsive emails and phone calls Thank you ASK Care.
25 April 2022
In short a shambolic back office team with unprofessional care coordinators who do not listen to the family members but instead appear to intimidate the family members. Absent and unresponsive leadership/management who appear to take no interest in the well-being/care/concerns of the user and their family and consistently failing to respond to issues raised and complaints made. In recent months this agency has failed to positively engage with the user's family and will often make decisions on its own without consulting the family, some of which were potentially put at risk/harmful to the user. This agency used to be good and has good carers however they and the user are being let down by a shambolic back office and poor management and therefore I would not presently recommend it to others.
21 October 2020
Thank you all for a great job. May God bless you all. This is the first time I am not screaming with an agency. Keep up the good work and keep smiling for it goes a long way with clients. Thank you once more.
19 October 2020
I really love this service and the quality is good.
08 October 2020
When called due to fault, technician was prompt and friendly always.
03 August 2020
Excellent service, price range was very accommodating and the facility was exceptional. Thank you very much to all the carers and those who spoke a variety of languages. Helped with everything (washing clothes, picking up medicine) really helped me so much. Communication was very good as I was aware if there any problems and they kept me up to date with everything. No faults at all!
15 July 2020
They are professional and give good support to my mother. The carers are pleasant, friendly, flexible and knowledgeable, always willing to help. The office staff are friendly in all departments and will always help with any problem if it is possible. I would recommend this company. I feel very confident in their care they give my mother.
26 June 2020
It can't be easy relying on carers for many of your needs, and yet my mother and father have nothing but praise for the team from ASK. They have become friends and confidantes as much as providers of pills and physical assistance. Far from being strangers in the family home, my parents value them enormously for making life as comfortable and reassuring and 'normal' as it can possibly be. Building that trust has nothing to do with box-ticking. Relationships like these aren't based on professional training, as important as that might be. They're about human beings understanding, liking and wanting to help other human beings at a different and difficult stage in their lives. It's about giving a damn. That's why I will always be grateful we found ASK. Collectively and individually, they give a damn. I've no doubt they are a tonic for my parents as well as the necessary support. And because of that, because I know I can rely on them at all times, they are also a huge tonic for me.
26 June 2020
ASK Care have been providing care to my parents for some years now and throughout that time they have always provided first-class service. The carers, they use really do care. When I see them with my parents, it's very clear that they seem to have a true vocation and enjoy their jobs. As my parents have fortunately had the same core carers throughout. I have seen the relationships grow so both my mum and dad trust the carers and we (the whole family) do too.
27 February 2019
The carers took great care of my grandmother. They were extremely professional and well trained. I would definitely recommend the company.
05 November 2018
The carer that came to look after my dad and help him was very nice, patient, caring and sensitive to my dads' need. I would definitely recommend him!
07 August 2018
I was recommended this care provider after some frustrating experiences with other agencies. I have two adult sons, one has cerebral palsy and is a wheelchair user and the other has Asperger's. The standard of carer that this agency provides is outstanding. All the carers I was supplied with were intelligent and caring. They showed real affection towards my sons and went the extra mile to help them or entertain them. They had common sense, were chatty and friendly and totally professional at all times. Very importantly, they were always punctual! Also, very good value! Fantastic! And my sons loved all the carers and missed them when they left!
26 July 2018
Ask Care gave excellent service for my mother for over five years. She had stroke and was not able to communicate at all, but with their Punjabi speaking carers, she managed to start talking. Carers gave her a new and better quality of life.
13 June 2017
I recently had dealings with this agency and found the person who I dealt with was very supportive and dealt with my query very well. The were very professional and told me things that were very helpful.