Submit a Review for Helping Hands Home Care (Aylesbury)
Goldsmiths House, 10-14 Cambridge Street, Aylesbury, HP20 1RS
View Full Details of Helping Hands Home Care (Aylesbury)Latest Reviews for Helping Hands Home Care (Aylesbury)
10 March 2025
My mum was diagnosed with a urine infection which greatly altered her usual demeanour. She was impatient and appeared very ungrateful to the carer being there. She was also very sleepy which required extra care and attention from the carers. They definitely went above and beyond what was expected in the time they were there and on one occasion another carer came to assist. We were very appreciative of this care.
10 March 2025
Helping Hands provide amazing support for my daughter with complex learning & medical needs. The regular carers are fantastic. They are punctual, reliable, thoughtful & kind. They are willing to do a range of care & domestic jobs depending on what is required on the day. They are always upbeat & nothing is too much trouble. They are very professional & make us feel our daughter is in good hands. my daughter's most regular carer has buit up a very good relationship with my daughter, who is very fond of her. She is very patient with her & has got to understand her well, knowing how to engage her when she is well & how to support her when she is unwell. We are so grateful to have the continuity of her & the back up of some other good carers. The two staff members in the office are always so efficient & helpful. They readily respond to requests for extra care & are always so willing to help. We are so grateful to have found Helping Hands & wouldn't hestiate to recommend them.
10 March 2025
Helping Hands have been caring for my mother for over a year. They are very professional, polite and nothing is to much trouble. They adjust to changing circumstance's very quickly and without fuss which makes my families life much easier and of course gives us piece of mind that our mother is getting the best care possible. Our mother has dementia so the interaction between the visiting cares and our mother is great which stimulates her brain and hopefully slows this awful disease. Their office / liaison staff are truly fantastic, some of the best I have ever dealt with. Although they are all great I must give a special mention to a specific member of staff who is exceptional. I don't usually do review's of anything but I really did feel in this case I must give credit where credit is due. Thank you all at "Helping Hands" for an excellent service.
13 February 2025
Helping Hands provided support for both my dad and more recently, my mum. I can not recommend Helping Hands highly enough. Without exception the carers have been very kind and attentive. They showed great patience with both my parents. I was impressed with the quality of the relationships they built with my dad and mum. The carers got to know how my parents liked things to be done, their preferences and their funny ways. The carers provided a whole range of care and support. They helped my parents with personal care, jobs around the house, shopping and social trips. Nothing was too much trouble. I have been equally impressed with the office team. They have a great deal of knowledge and experience. There is always someone at the end of the phone to answer questions and/or give reassurance. Thank you to all you.
06 January 2025
Most of the carers are extremely good and there are some who are excellent and go the extra mile. Occasionally there is a carer who really hasn't got the skills for the job. I would prefer there to be a smaller group of carers looking after Dad as he gets very confused if someone new arrives without an introduction. He has dementia so often can't answer their questions about what to do and this is confusing for him. The office is responsive and replies quickly to any communications. I would really like the carers to wear a yellow name badge with their first name on it like NHS and other allied health professionals as Dad can't always see their ID badge and he doesn't remember people's names. However, it is important he knows who they are. I've asked for this since we first started using Helping Hands Home Care a few years ago but nothing has changed.
18 October 2023
Nice to have it. Supportive. Get through to the office and talk to them if you want to. Time (hour) goes very quickly. Helps with vegetables. Puts washing on. Makes bed once a week. Little things I can't do. Company as well. They've got to know me.
15 December 2022
Helping Hands continues to provide an excellent service caring for our two parents. The live-in carers are fantastic and have built excellent relationships with the family. The relief carers are kind and welcome source of news from the outside world. We continue to recommend Helping Hands to other friends with elderly parents.
14 December 2022
Very good - also those from Poland and Romania. Very good at doing things the way I like. Good company too.
12 December 2022
My Dad has had support from Helping Hands for a year now and I'm so pleased we chose the right care. The carers have all been superb, very polite and friendly. If we ever needed to cancel or move dad's care slot, the staff always get back to us without delay. We're very glad we chose Helping Hands.
28 August 2022
My Nan initially needed help with preparing meals and generally smaller things. As time went on, she needed more help and Helping Hands Home Care accommodated this superbly. They are not the cheapest around but the extra goes towards their staff (and yep, staff, not agency workers) training/vetting etc. And it showed with their quality and attention to my nan's needs. Although initially resistant, my Nan very much likes her carers from the Aylesbury branch and speaks highly of them. Is this reason I'm writing this review. When I did have an issue one small issue and sent an email I was pleased with the response and felt like it was taken seriously. Can't stress enough that Helping Hands being employers rather than hiring agency workers is the magic.
18 January 2022
Found visit very helpful, friendly, easy to talk to.
Latest Reviews for Helping Hands Home Care (Aylesbury)
10 March 2025
My mum was diagnosed with a urine infection which greatly altered her usual demeanour. She was impatient and appeared very ungrateful to the carer being there. She was also very sleepy which required extra care and attention from the carers. They definitely went above and beyond what was expected in the time they were there and on one occasion another carer came to assist. We were very appreciative of this care.
10 March 2025
Helping Hands provide amazing support for my daughter with complex learning & medical needs. The regular carers are fantastic. They are punctual, reliable, thoughtful & kind. They are willing to do a range of care & domestic jobs depending on what is required on the day. They are always upbeat & nothing is too much trouble. They are very professional & make us feel our daughter is in good hands. my daughter's most regular carer has buit up a very good relationship with my daughter, who is very fond of her. She is very patient with her & has got to understand her well, knowing how to engage her when she is well & how to support her when she is unwell. We are so grateful to have the continuity of her & the back up of some other good carers. The two staff members in the office are always so efficient & helpful. They readily respond to requests for extra care & are always so willing to help. We are so grateful to have found Helping Hands & wouldn't hestiate to recommend them.
10 March 2025
Helping Hands have been caring for my mother for over a year. They are very professional, polite and nothing is to much trouble. They adjust to changing circumstance's very quickly and without fuss which makes my families life much easier and of course gives us piece of mind that our mother is getting the best care possible. Our mother has dementia so the interaction between the visiting cares and our mother is great which stimulates her brain and hopefully slows this awful disease. Their office / liaison staff are truly fantastic, some of the best I have ever dealt with. Although they are all great I must give a special mention to a specific member of staff who is exceptional. I don't usually do review's of anything but I really did feel in this case I must give credit where credit is due. Thank you all at "Helping Hands" for an excellent service.
13 February 2025
Helping Hands provided support for both my dad and more recently, my mum. I can not recommend Helping Hands highly enough. Without exception the carers have been very kind and attentive. They showed great patience with both my parents. I was impressed with the quality of the relationships they built with my dad and mum. The carers got to know how my parents liked things to be done, their preferences and their funny ways. The carers provided a whole range of care and support. They helped my parents with personal care, jobs around the house, shopping and social trips. Nothing was too much trouble. I have been equally impressed with the office team. They have a great deal of knowledge and experience. There is always someone at the end of the phone to answer questions and/or give reassurance. Thank you to all you.
06 January 2025
Most of the carers are extremely good and there are some who are excellent and go the extra mile. Occasionally there is a carer who really hasn't got the skills for the job. I would prefer there to be a smaller group of carers looking after Dad as he gets very confused if someone new arrives without an introduction. He has dementia so often can't answer their questions about what to do and this is confusing for him. The office is responsive and replies quickly to any communications. I would really like the carers to wear a yellow name badge with their first name on it like NHS and other allied health professionals as Dad can't always see their ID badge and he doesn't remember people's names. However, it is important he knows who they are. I've asked for this since we first started using Helping Hands Home Care a few years ago but nothing has changed.
18 October 2023
Nice to have it. Supportive. Get through to the office and talk to them if you want to. Time (hour) goes very quickly. Helps with vegetables. Puts washing on. Makes bed once a week. Little things I can't do. Company as well. They've got to know me.
15 December 2022
Helping Hands continues to provide an excellent service caring for our two parents. The live-in carers are fantastic and have built excellent relationships with the family. The relief carers are kind and welcome source of news from the outside world. We continue to recommend Helping Hands to other friends with elderly parents.
14 December 2022
Very good - also those from Poland and Romania. Very good at doing things the way I like. Good company too.
12 December 2022
My Dad has had support from Helping Hands for a year now and I'm so pleased we chose the right care. The carers have all been superb, very polite and friendly. If we ever needed to cancel or move dad's care slot, the staff always get back to us without delay. We're very glad we chose Helping Hands.
28 August 2022
My Nan initially needed help with preparing meals and generally smaller things. As time went on, she needed more help and Helping Hands Home Care accommodated this superbly. They are not the cheapest around but the extra goes towards their staff (and yep, staff, not agency workers) training/vetting etc. And it showed with their quality and attention to my nan's needs. Although initially resistant, my Nan very much likes her carers from the Aylesbury branch and speaks highly of them. Is this reason I'm writing this review. When I did have an issue one small issue and sent an email I was pleased with the response and felt like it was taken seriously. Can't stress enough that Helping Hands being employers rather than hiring agency workers is the magic.
18 January 2022
Found visit very helpful, friendly, easy to talk to.