Submit a Review for Home Instead (East Lothian and Midlothian)
Suite 10, First Floor, Stuart House, Eskmills, Musselburgh, EH21 7PQ
View Full Details of Home Instead (East Lothian and Midlothian)Latest Reviews for Home Instead (East Lothian and Midlothian)
24 March 2025
Initially I was impressed by the management staff. They appeared thorough, interested, understanding, caring and compassionate. Getting started with the service was very protracted. Communication was poor. Responses to my emails were slow or unanswered. Three months after our initial assessment meetings, the service began. The care staff who visited my mother were lovely, and she enjoyed their visits. In December I went away for a week. I arranged a variety of care for my mother during this period, including employing Home Instead on four separate days - two visits to provide care and companionship in the home, and two occasions where they would visit and provide transport to medical appointments for dressing changes. On one occasion they failed to turn up. On another the carer was running late, and the hospital appointment was missed. Home Instead still felt justified in charging a fee for this visit. I would no longer entrust them with any responsibility for care provision.
27 February 2024
We are extremely happy with the care package provided to Mum by Home Instead generally and in particular by her main carer and other carer. Mum enjoys her main carer's company, they have great chats and enjoy a bit of banter as their sense of humour is similar and both ladies are very kind and attentive. Both her carers complete light household tasks to a high standard and are meticulous in ensuring Mum takes her tablets and that she has fresh water and cups of tea. The app allows us to log in and check the daily visits and updates and both her carers keep us informed and up to date.
16 January 2017
We use this agency for personal care for my 91-year-old mother who has continence and mobility problems. We appreciate the continuity of care as we always have the same two carers who are able to come at a time which suits us. The full hour that they spend each visit means that there is plenty of time to do all that is needed without rushing. The staff are friendly, helpful and treat my mother with kindness and respect.
15 December 2016
Have already recommended care provider to my sister in Glasgow and the care has been excellent. The companionship that has been organised by the Care Company has suited him very well and he enjoys the company of the carers.
13 October 2015
Too soon to give a proper review. Service commenced just over a week ago - daily visit to undress, wash and dress my wife. Care worker has not yet been able to overcome my wife's resistance. Everyone at this care provider has been supportive.
09 October 2015
I am so pleased that Home Instead was recommended to me to assist in the care of my mother. They have been a god sent these past few months and I cannot praise the management and staff highly enough. The level of care has been second to none and as my mum's health deteriorates, they just get better. They not only look after mum and take her out, they keep the family informed of any change. I now do not know what I would do without them.
08 October 2015
Very satisfied with the arrangement.
Latest Reviews for Home Instead (East Lothian and Midlothian)
24 March 2025
Initially I was impressed by the management staff. They appeared thorough, interested, understanding, caring and compassionate. Getting started with the service was very protracted. Communication was poor. Responses to my emails were slow or unanswered. Three months after our initial assessment meetings, the service began. The care staff who visited my mother were lovely, and she enjoyed their visits. In December I went away for a week. I arranged a variety of care for my mother during this period, including employing Home Instead on four separate days - two visits to provide care and companionship in the home, and two occasions where they would visit and provide transport to medical appointments for dressing changes. On one occasion they failed to turn up. On another the carer was running late, and the hospital appointment was missed. Home Instead still felt justified in charging a fee for this visit. I would no longer entrust them with any responsibility for care provision.
27 February 2024
We are extremely happy with the care package provided to Mum by Home Instead generally and in particular by her main carer and other carer. Mum enjoys her main carer's company, they have great chats and enjoy a bit of banter as their sense of humour is similar and both ladies are very kind and attentive. Both her carers complete light household tasks to a high standard and are meticulous in ensuring Mum takes her tablets and that she has fresh water and cups of tea. The app allows us to log in and check the daily visits and updates and both her carers keep us informed and up to date.
16 January 2017
We use this agency for personal care for my 91-year-old mother who has continence and mobility problems. We appreciate the continuity of care as we always have the same two carers who are able to come at a time which suits us. The full hour that they spend each visit means that there is plenty of time to do all that is needed without rushing. The staff are friendly, helpful and treat my mother with kindness and respect.
15 December 2016
Have already recommended care provider to my sister in Glasgow and the care has been excellent. The companionship that has been organised by the Care Company has suited him very well and he enjoys the company of the carers.
13 October 2015
Too soon to give a proper review. Service commenced just over a week ago - daily visit to undress, wash and dress my wife. Care worker has not yet been able to overcome my wife's resistance. Everyone at this care provider has been supportive.
09 October 2015
I am so pleased that Home Instead was recommended to me to assist in the care of my mother. They have been a god sent these past few months and I cannot praise the management and staff highly enough. The level of care has been second to none and as my mum's health deteriorates, they just get better. They not only look after mum and take her out, they keep the family informed of any change. I now do not know what I would do without them.
08 October 2015
Very satisfied with the arrangement.