Submit a Review for Avelo Care
Unit 1, Maple Leaf Business Park, Manston, Ramsgate, CT12 5GD
View Full Details of Avelo CareLatest Reviews for Avelo Care
05 February 2025
Avelo Care were there for me in my hour of need. I am a main carer for my Mum and desperately needed a break. They arranged care for my Mum within one week at the most busiest time of the year a week before Christmas. The carers, the office staff and managers were wonderful, very understanding, supportive, extremely flexible and adapt very quickly to all situations. Thank you Avelo Care for being there.
22 January 2025
Avelo were there for me when I first moved to the area. Their weekly sitting service enables my husband and I time together, knowing my dad is in capable hands. No task is too big or too small. From the carers to those who work in the back office, I have found everyone I have come in contact with to be friendly, approachable and professional.
30 September 2024
From my first contact, Avelo Care gave me more help and support than anyone else. Changed call-out times, especially at short notice, providing extra call-outs when I was ill. All staff, office and carers are kind and helpful. My partner has dementia, carers are so kind to him, he loved them all. We had trips and an art class, so well organised. Carers took him on afternoon trips when I was ill, their idea.
30 August 2024
I contacted Avelo when my mum very suddenly needed extra care following a fall. Finding good, reliable, and trustworthy care is a daunting task but I couldn't be happier with the whole team at Avelo. From our first meeting with the Client Care Manager, Mum and I felt comfortable and safe. The team who supported Mum were first-rate - kind, considerate, thoughtful, and positive. When Mum needed extra help, she and the team were flexible and reliable, always available to offer both words of advice or practical help. I can't thank the team enough. Everyone we have dealt with from the office staff, the carers, and the management team has been professional, kind, and above all caring. I can't recommend them highly enough. Thank you all.
17 July 2024
Our experience with Avelo Care could not be more positive. Seeking care for a loved one is nerve-wracking and I was full of trepidation, not really knowing what to expect. Avelo came recommended, they are a relatively small firm so you always feel you have a relationship with management and staff. The director could not have been more helpful and all the carers were wonderful. My father, a naturally shy and reserved man, came to love them all. I always felt he was in such good hands. Avelo went above and beyond to provide extra care at moments of crisis, I can't recommend them highly enough.
05 July 2024
During a very difficult period for our family when my mother was end of life, care was arranged for both parents. The staff as well as management were extremely supportive and responsive to both their needs. When my mother went into a care home Avelo adapted amazingly to the situation by continuing to provide care for my stepfather including supporting him to visit my mother 3 times a week. The staff were extremely knowledgeable and experienced which was important to us as my step father with a diagnosis of frontal temporal dementia was extremely resistant to receiving any type of support. Over a very short period, they built a relationship with him and he allowed them to help, developing a good rapport with him. If I had any questions or issues, management were very attentive in resolving them immediately, explaining and getting back to me as well as making changes. I was reassured by their response and that whatever needed attention they took seriously to provide the best care.
05 July 2024
For the last 18 months, Avelo Care has provided live-in carer cover for my mum who has a rare form of Alzheimer's which has resulted in her being severely sighted and her mobility is extremely bad. The carers were fantastic, they made Mum feel safe and formed wonderful bonds with Mum, and always knew how to take care of her every need. They became her companions as well as her carers and it was so reassuring to know that Mum was in safe hands when the Avelo Carers were with mum. They would take Mum out and ensure that Mum was always living her best life while in their care. They are the best care agency I have had the absolute pleasure of dealing with, with their sole aim to ensure that the people they are caring for have the best care possible. I would like to take this opportunity to personally thank managment and the whole team from the bottom of my heart for everything they have done for my mum, they will be missed very much. All the best.
29 May 2024
From February 2023 to April 2024, Avelo Care provided outstanding care for my dad, who has Alzheimer's. He moved in with me in May 2023 when he could no longer manage on his own. Dad resisted help and didn't acknowledge his illness, making care difficult to arrange. Avelo's team began with a few hours a week, taking Dad out for walks, coffee and chats. These visits extended to weekends, giving me breaks to visit my girlfriend in London. Without local family or friends, I was reassured knowing I could always call Avelo for advice. They offered a personal touch, with face-to-face catch-ups with staff who had similar experiences. The ladies developed a strong relationship with Dad, making their visits the highlight of his week. It was a great relief knowing that, if I was away, someone I trusted was looking after my dad. Truly wonderful people, I hope only the best for everyone who helped my family during this very difficult period.
08 April 2024
The manager and her team at Avelo have provided care for my aunt for a couple of years since she suffered a stroke. Initially, coming in a few times a week, building up to 3 or 4 times a day, as my aunt’s health deteriorated to the point she had to move to residential care. Avelo are the reason my aunt was able to feel that she could live at home independently for as long as possible. The clue is in the title, Avelo really do care, and they enhanced the quality of my aunt’s life immeasurably. Nothing is too much trouble, and all the carers, three carers in particular are absolutely wonderful humans, all delivering care to the highest standard and beyond. They are angels, and our family owe a huge debt of thanks to all the Avelo team - they made an unbearable situation bearable, and they offered true companionship whilst delivering an exceptional level of care. We will forever be grateful to them and cannot adequately express our gratitude. What we can do is recommend them without hesitation.
15 January 2024
I moved to Avelo this year and I am so pleased that I did. They have put the word "care" where it belongs, they make sure that every detail is right. The carers are friendly, professional and caring. If you want to be cared for then choose Avelo.
19 December 2023
Avelo Care generally and the director, in particular, have been outstanding. I have had many issues with my mum being in hospital and navigating the whole care system and without the truly amazing support of the director and the operations manager, I don't think I could have coped with the stress of the situation. What is also great is that, as a team, they communicate with each other and so I am confident that when I talk to any member of the team I am talking to them all. Also, they are completely professional and they take their role as carers very seriously. I am confident that I have chosen a great company to look after my mum. Thank you Avelo!
23 November 2023
Highly professional and caring staff who will go the extra mile. Staff take my mother-in-law on hospital visits and have recently started to take her shopping and for afternoons out. At 89, she had almost given up and become housebound (not far off bedbound) but the Avelo staff have turned the downward spiral in the other direction. Now she is going out looking for a Christmas jumper and even enjoyed her first ever fast food meal. Brilliant.
23 November 2023
I was introduced to Avelo Care through the charity Care Support. I have appreciated the kind and caring support that both carers have given to my mum. Patiently listening to her reading about cats, her passion, and some obscure novels. Thank you for your patience and thoughtfulness with her increasing confusion and anxiety.
20 November 2023
Mum has benefitted hugely from the warm and friendly visits from Avelo staff over the past year. She has particularly enjoyed playing cards with the ladies, as she could no longer go to her Bridge Club. I have also benefitted because I knew that someone was keeping an eye on her when I couldn’t be there. We are very sad to say goodbye, but Mum is going into residential care now. I would highly recommend this service to anyone looking for kind, compassionate, personalised care in their own home.
08 November 2023
I was worried I would need to put my nan in a care home as I was struggling to look after her by myself. My nan has dementia, Avelo Care then stepped in and took on my nan's case, this enabled her to stay at home and still continue to get care. I can not thank Avelo Care staff enough! They are kind, hard-working, thoughtful and work to such a high standard. I have gone from being a full-time carer, to now being a granddaughter again. All thanks to them! My nan has formed strong bonds with them all, but special credit to a particular carer! She really goes above and beyond. So thank you!
26 June 2023
Finding a suitable care agency was quite daunting for us as a family but I am so thankful I reached out to the manager and her fantastic team. I have nothing but positive things to say about Avelo and the kind team who have supported my mother over the past year. I would wholeheartedly recommend them to anyone seeking care services at home. Thank you.
26 June 2023
The carer is professional, friendly and kind. She quickly formed a relationship with my father and he always looked forward to her visits. My mother and I were very comfortable leaving Dad in her capable hands.
02 May 2023
We have found Avelo Care to be very understanding, compassionate and respectful in their dealings with my parents. They have been very flexible with our requests and have always gone the extra mile to keep my parents safe. Thank you for all your help.
04 April 2023
Throughout our time with Avelo their care has been excellent. They have been professional at all times in dealing with my husband with dementia. I would not have been able to cope without their help. Many thanks.
24 March 2023
My experience with Avelo Care’s management and care staff has been with regard to lunch-time provision for one of their clients who has severe and painful physical disabilities, and also some degree of mental impairment causing fluctuations of mood and empathy for others. On the several occasions that I have observed and spoken with a variety of carers, I have been impressed with their consistent patience, kindness, friendliness and respect for this client. Care has been provided above and beyond the essential requirements of preparing and serving lunch, particularly when this client has been confined to her bed. Additionally, my experience of the management of this organisation has been excellent. Responsive communication and organisation, combined with a humane, caring and practical approach have inspired confidence in the service provided for my friend at this extremely difficult stage of her life. You have my heartfelt thanks and appreciation.
Latest Reviews for Avelo Care
05 February 2025
Avelo Care were there for me in my hour of need. I am a main carer for my Mum and desperately needed a break. They arranged care for my Mum within one week at the most busiest time of the year a week before Christmas. The carers, the office staff and managers were wonderful, very understanding, supportive, extremely flexible and adapt very quickly to all situations. Thank you Avelo Care for being there.
22 January 2025
Avelo were there for me when I first moved to the area. Their weekly sitting service enables my husband and I time together, knowing my dad is in capable hands. No task is too big or too small. From the carers to those who work in the back office, I have found everyone I have come in contact with to be friendly, approachable and professional.
30 September 2024
From my first contact, Avelo Care gave me more help and support than anyone else. Changed call-out times, especially at short notice, providing extra call-outs when I was ill. All staff, office and carers are kind and helpful. My partner has dementia, carers are so kind to him, he loved them all. We had trips and an art class, so well organised. Carers took him on afternoon trips when I was ill, their idea.
30 August 2024
I contacted Avelo when my mum very suddenly needed extra care following a fall. Finding good, reliable, and trustworthy care is a daunting task but I couldn't be happier with the whole team at Avelo. From our first meeting with the Client Care Manager, Mum and I felt comfortable and safe. The team who supported Mum were first-rate - kind, considerate, thoughtful, and positive. When Mum needed extra help, she and the team were flexible and reliable, always available to offer both words of advice or practical help. I can't thank the team enough. Everyone we have dealt with from the office staff, the carers, and the management team has been professional, kind, and above all caring. I can't recommend them highly enough. Thank you all.
17 July 2024
Our experience with Avelo Care could not be more positive. Seeking care for a loved one is nerve-wracking and I was full of trepidation, not really knowing what to expect. Avelo came recommended, they are a relatively small firm so you always feel you have a relationship with management and staff. The director could not have been more helpful and all the carers were wonderful. My father, a naturally shy and reserved man, came to love them all. I always felt he was in such good hands. Avelo went above and beyond to provide extra care at moments of crisis, I can't recommend them highly enough.
05 July 2024
During a very difficult period for our family when my mother was end of life, care was arranged for both parents. The staff as well as management were extremely supportive and responsive to both their needs. When my mother went into a care home Avelo adapted amazingly to the situation by continuing to provide care for my stepfather including supporting him to visit my mother 3 times a week. The staff were extremely knowledgeable and experienced which was important to us as my step father with a diagnosis of frontal temporal dementia was extremely resistant to receiving any type of support. Over a very short period, they built a relationship with him and he allowed them to help, developing a good rapport with him. If I had any questions or issues, management were very attentive in resolving them immediately, explaining and getting back to me as well as making changes. I was reassured by their response and that whatever needed attention they took seriously to provide the best care.
05 July 2024
For the last 18 months, Avelo Care has provided live-in carer cover for my mum who has a rare form of Alzheimer's which has resulted in her being severely sighted and her mobility is extremely bad. The carers were fantastic, they made Mum feel safe and formed wonderful bonds with Mum, and always knew how to take care of her every need. They became her companions as well as her carers and it was so reassuring to know that Mum was in safe hands when the Avelo Carers were with mum. They would take Mum out and ensure that Mum was always living her best life while in their care. They are the best care agency I have had the absolute pleasure of dealing with, with their sole aim to ensure that the people they are caring for have the best care possible. I would like to take this opportunity to personally thank managment and the whole team from the bottom of my heart for everything they have done for my mum, they will be missed very much. All the best.
29 May 2024
From February 2023 to April 2024, Avelo Care provided outstanding care for my dad, who has Alzheimer's. He moved in with me in May 2023 when he could no longer manage on his own. Dad resisted help and didn't acknowledge his illness, making care difficult to arrange. Avelo's team began with a few hours a week, taking Dad out for walks, coffee and chats. These visits extended to weekends, giving me breaks to visit my girlfriend in London. Without local family or friends, I was reassured knowing I could always call Avelo for advice. They offered a personal touch, with face-to-face catch-ups with staff who had similar experiences. The ladies developed a strong relationship with Dad, making their visits the highlight of his week. It was a great relief knowing that, if I was away, someone I trusted was looking after my dad. Truly wonderful people, I hope only the best for everyone who helped my family during this very difficult period.
08 April 2024
The manager and her team at Avelo have provided care for my aunt for a couple of years since she suffered a stroke. Initially, coming in a few times a week, building up to 3 or 4 times a day, as my aunt’s health deteriorated to the point she had to move to residential care. Avelo are the reason my aunt was able to feel that she could live at home independently for as long as possible. The clue is in the title, Avelo really do care, and they enhanced the quality of my aunt’s life immeasurably. Nothing is too much trouble, and all the carers, three carers in particular are absolutely wonderful humans, all delivering care to the highest standard and beyond. They are angels, and our family owe a huge debt of thanks to all the Avelo team - they made an unbearable situation bearable, and they offered true companionship whilst delivering an exceptional level of care. We will forever be grateful to them and cannot adequately express our gratitude. What we can do is recommend them without hesitation.
15 January 2024
I moved to Avelo this year and I am so pleased that I did. They have put the word "care" where it belongs, they make sure that every detail is right. The carers are friendly, professional and caring. If you want to be cared for then choose Avelo.
19 December 2023
Avelo Care generally and the director, in particular, have been outstanding. I have had many issues with my mum being in hospital and navigating the whole care system and without the truly amazing support of the director and the operations manager, I don't think I could have coped with the stress of the situation. What is also great is that, as a team, they communicate with each other and so I am confident that when I talk to any member of the team I am talking to them all. Also, they are completely professional and they take their role as carers very seriously. I am confident that I have chosen a great company to look after my mum. Thank you Avelo!
23 November 2023
Highly professional and caring staff who will go the extra mile. Staff take my mother-in-law on hospital visits and have recently started to take her shopping and for afternoons out. At 89, she had almost given up and become housebound (not far off bedbound) but the Avelo staff have turned the downward spiral in the other direction. Now she is going out looking for a Christmas jumper and even enjoyed her first ever fast food meal. Brilliant.
23 November 2023
I was introduced to Avelo Care through the charity Care Support. I have appreciated the kind and caring support that both carers have given to my mum. Patiently listening to her reading about cats, her passion, and some obscure novels. Thank you for your patience and thoughtfulness with her increasing confusion and anxiety.
20 November 2023
Mum has benefitted hugely from the warm and friendly visits from Avelo staff over the past year. She has particularly enjoyed playing cards with the ladies, as she could no longer go to her Bridge Club. I have also benefitted because I knew that someone was keeping an eye on her when I couldn’t be there. We are very sad to say goodbye, but Mum is going into residential care now. I would highly recommend this service to anyone looking for kind, compassionate, personalised care in their own home.
08 November 2023
I was worried I would need to put my nan in a care home as I was struggling to look after her by myself. My nan has dementia, Avelo Care then stepped in and took on my nan's case, this enabled her to stay at home and still continue to get care. I can not thank Avelo Care staff enough! They are kind, hard-working, thoughtful and work to such a high standard. I have gone from being a full-time carer, to now being a granddaughter again. All thanks to them! My nan has formed strong bonds with them all, but special credit to a particular carer! She really goes above and beyond. So thank you!
26 June 2023
Finding a suitable care agency was quite daunting for us as a family but I am so thankful I reached out to the manager and her fantastic team. I have nothing but positive things to say about Avelo and the kind team who have supported my mother over the past year. I would wholeheartedly recommend them to anyone seeking care services at home. Thank you.
26 June 2023
The carer is professional, friendly and kind. She quickly formed a relationship with my father and he always looked forward to her visits. My mother and I were very comfortable leaving Dad in her capable hands.
02 May 2023
We have found Avelo Care to be very understanding, compassionate and respectful in their dealings with my parents. They have been very flexible with our requests and have always gone the extra mile to keep my parents safe. Thank you for all your help.
04 April 2023
Throughout our time with Avelo their care has been excellent. They have been professional at all times in dealing with my husband with dementia. I would not have been able to cope without their help. Many thanks.
24 March 2023
My experience with Avelo Care’s management and care staff has been with regard to lunch-time provision for one of their clients who has severe and painful physical disabilities, and also some degree of mental impairment causing fluctuations of mood and empathy for others. On the several occasions that I have observed and spoken with a variety of carers, I have been impressed with their consistent patience, kindness, friendliness and respect for this client. Care has been provided above and beyond the essential requirements of preparing and serving lunch, particularly when this client has been confined to her bed. Additionally, my experience of the management of this organisation has been excellent. Responsive communication and organisation, combined with a humane, caring and practical approach have inspired confidence in the service provided for my friend at this extremely difficult stage of her life. You have my heartfelt thanks and appreciation.