Submit a Review for Rivendell Care & Support
6 Hendon Lane, London, N3 1TR
View Full Details of Rivendell Care & SupportLatest Reviews for Rivendell Care & Support
06 February 2025
A really excellent care company, very responsive and extremely well organised. The carers they provided were all very professional and did their very difficult work kindly and ably. I would certainly recommend them.
26 January 2024
I have been using Rivendell for 6 months already. My mother has been in bed for three years, she can't move and even speak. Compared to many carers I used in the last three years, Rivendell is the best in the area. The agency is sending me a schedule next week each Friday. The carer is the best carer my family ever had. She is providing fantastic care, she is very polite and hard-working. I am very grateful to Rivendell for their support of my family.
18 August 2023
Rivendell is so good to me. Everyone has supported me so much over the years and continues to do so. They are the best care agents ever. When I've got a problem, the office team always resolve it so quickly. All my carers and everyone at Rivendell are wonderful to me. I really appreciate everything they continue to do for me. I highly recommend them to everyone.
11 January 2023
The Rivendell team have been committed to caring for my mother in a kind and efficient manner. I would have no hesitation in recommending them. If ever there were problems, staff ensured that they were sorted with the minimum of fuss.
16 December 2022
We have been using Rivendell for some time. One visit per day. We would not hesitate to recommend Rivendell to anyone. They are efficient, approachable, reliable, and sensitive and they provided excellent care to my mother-in-law.
28 October 2022
This related to a short post-op stint for my 90-year-old mother and was in every way brilliant. The Director and Rivendell and the wonderful carer are all kind and excellent communicators. They know their stuff and do it beautifully. Very grateful and wholeheartedly recommend it. Thank you!
04 October 2022
Rivendell Care & support helped my mum to stay in her own home for many years. Even when things became more complicated I was able to speak to the manager who was incredibly supportive and worked hard to find the best personnel to look after my mum 24 hours a day. My mum had to finally move to a care home in June which was very difficult at age 99 but everyone, from the owners to the manager and her lovely carer, helped me cope with the move. I can't thank everyone enough.
03 October 2022
We were recommended to go to Rivendell, and they have been excellent - very caring of my wife, extremely efficient and flexible, and totally reliable. We started with one carer for twice per day, and as her medical condition deteriorated Rivendell have escalated their support to two carers three times per day and a night carer. Some of the individuals working for Rivendell have been truly exceptional - so kind and so considerate to both my wife and I. We are so grateful that we followed the original recommendation!
22 September 2022
We needed to find light touch night time care quickly for my 86 year old father who had lost confidence after having Covid. Rivendell was able to help us right away and has always been sensitive, efficient and flexible in their administrative dealings with us. The carer herself was very warm, calm and discreet. We will miss her now my father's needs have changed.
23 August 2022
Rivendell Care & Support are an excellent provider from the office staff to the careers; they looked after every need for my mum after open heart surgery, always helpful, and my mum got excellent care from them; she had a really special bond with the carers. I will definitely recommend them for long and short-time care and will definitely use them again if needed. A big thank you to all of you.
26 July 2022
We have used Rivendell for some years for cleaning and light caring and find them excellent. It is good to have the same person week to week which builds up a relationship. Staff also seem to be very well supervised and managed. Plenty of backup and communication, including a useful regular newsletter. Altogether a very good, caring organisation, not the cheapest but worth it.
03 March 2022
Both the administrative and care staff continue to be incredibly helpful and reliable. Any changes in requirements are dealt with without fuss or difficulty. I can be quite certain that the level of care provided is always excellent.
20 January 2022
Our aunt spent many years in Harmony Close. Originally she was self-sufficient able to run her life independently. However, following some deterioration owing to ongoing medical conditions and age we as a family sought help in the form of reliable carers. We were recommended to Rivendell who provided sincere and helpful attention. The service Rivendell provided was reliable meaning that we as a family need not have a concern about daily assistance, food preparation, personal hygiene, laundry duties, and cleaning. The amount of time needed to increase as our aunt was less able to do things herself. She was very happy and content with the staff who looked after her. The monitoring by the carers was also important in reporting changes in needs and health matters. There are inevitable hiccups but any queries were dealt with quickly and courteously. We are thankful for Rivendell making the task of care of our beloved aunt so efficient.
01 November 2021
Rivendell's care has been wonderful and very professional in the service my father has received, they have been very supportive, helpful, and reliable. The care staff have been exceptional and a pleasure to have in our house, a big thank you to the Deputy Care Manager for the kindness and knowledge she has had for addressing my father's needs. I highly recommend Rivendell care to anyone who needs additional care support. Thanking you in advance for the support once again.
13 October 2021
Rivendell provided round the clock end of life care for my mother so that she could remain at home. They took care of her personal care and also cared for my father who has Parkinson's disease. The team looked after her with sensitivity, dignity and genuine care and provided emotional support as well as physical for the whole family. They were so professional that more than once they were mistaken for nurses by the GP. The management was extremely responsive and made regular calls to support the family. After this they provided daily, and then twice daily, personal care visits for my father. During the Covid-19 lockdowns, this was his only face to face social contact and a vital lifeline for him. The carers were all reliable, friendly and professional and their Covid-19 precautions were exemplary. When his needs escalated and we had to increase his visits they arranged this at short notice. The management is excellent and very responsive. We would recommend them wholeheartedly.
17 November 2020
The high level of care offered by Rivendell is what separates this company from the rest. Having had a fair few negative experiences with other care home care agencies, I was more than pleasantly surprised by the attentiveness and genuine care offered by Rivendell. My grandmother has a long list of complex issues that are made just that little easier through the continued support we receive.
16 September 2020
Rivendell Care & Support has been providing domestic support for my sister for the past five years. The weekly visits are invaluable in enabling her to live independently and we are grateful for this reliable and caring service.
26 August 2020
I would highly recommend Rivendell Care. My mother and father receive home care of a very high standard. The carers really do care, with sympathy and an understanding of how my parent's complex needs can change daily and the flexibility of professional carers to adapt and meet any challenge with a smile. The care team respect that my parents have had fulfilled and independent lives, and ensure that now that they need care in their later life, it is done with the dignity they deserve.
22 January 2020
I contacted Rivendell Care after my 88-year-old mother took a fall and broke several bones in her back. They sent in (a rota of three) carers every day to assist keeping her in her own home during her recovery. Each of the carers was highly professional, caring and very personable. My mother could not speak highly enough of their care of her, they were truly exceptional. I have absolutely no hesitation in recommending Rivendell Care from the experience of my mother's care.
26 November 2019
From day one I was delighted and comforted by the assistance I received from Rivendell. All the carers were extremely sensitive to my post-operative concerns and they all seemed to instinctively understand what I needed even better than I did myself. I am most grateful to all of their kindness and professionalism.
Latest Reviews for Rivendell Care & Support
06 February 2025
A really excellent care company, very responsive and extremely well organised. The carers they provided were all very professional and did their very difficult work kindly and ably. I would certainly recommend them.
26 January 2024
I have been using Rivendell for 6 months already. My mother has been in bed for three years, she can't move and even speak. Compared to many carers I used in the last three years, Rivendell is the best in the area. The agency is sending me a schedule next week each Friday. The carer is the best carer my family ever had. She is providing fantastic care, she is very polite and hard-working. I am very grateful to Rivendell for their support of my family.
18 August 2023
Rivendell is so good to me. Everyone has supported me so much over the years and continues to do so. They are the best care agents ever. When I've got a problem, the office team always resolve it so quickly. All my carers and everyone at Rivendell are wonderful to me. I really appreciate everything they continue to do for me. I highly recommend them to everyone.
11 January 2023
The Rivendell team have been committed to caring for my mother in a kind and efficient manner. I would have no hesitation in recommending them. If ever there were problems, staff ensured that they were sorted with the minimum of fuss.
16 December 2022
We have been using Rivendell for some time. One visit per day. We would not hesitate to recommend Rivendell to anyone. They are efficient, approachable, reliable, and sensitive and they provided excellent care to my mother-in-law.
28 October 2022
This related to a short post-op stint for my 90-year-old mother and was in every way brilliant. The Director and Rivendell and the wonderful carer are all kind and excellent communicators. They know their stuff and do it beautifully. Very grateful and wholeheartedly recommend it. Thank you!
04 October 2022
Rivendell Care & support helped my mum to stay in her own home for many years. Even when things became more complicated I was able to speak to the manager who was incredibly supportive and worked hard to find the best personnel to look after my mum 24 hours a day. My mum had to finally move to a care home in June which was very difficult at age 99 but everyone, from the owners to the manager and her lovely carer, helped me cope with the move. I can't thank everyone enough.
03 October 2022
We were recommended to go to Rivendell, and they have been excellent - very caring of my wife, extremely efficient and flexible, and totally reliable. We started with one carer for twice per day, and as her medical condition deteriorated Rivendell have escalated their support to two carers three times per day and a night carer. Some of the individuals working for Rivendell have been truly exceptional - so kind and so considerate to both my wife and I. We are so grateful that we followed the original recommendation!
22 September 2022
We needed to find light touch night time care quickly for my 86 year old father who had lost confidence after having Covid. Rivendell was able to help us right away and has always been sensitive, efficient and flexible in their administrative dealings with us. The carer herself was very warm, calm and discreet. We will miss her now my father's needs have changed.
23 August 2022
Rivendell Care & Support are an excellent provider from the office staff to the careers; they looked after every need for my mum after open heart surgery, always helpful, and my mum got excellent care from them; she had a really special bond with the carers. I will definitely recommend them for long and short-time care and will definitely use them again if needed. A big thank you to all of you.
26 July 2022
We have used Rivendell for some years for cleaning and light caring and find them excellent. It is good to have the same person week to week which builds up a relationship. Staff also seem to be very well supervised and managed. Plenty of backup and communication, including a useful regular newsletter. Altogether a very good, caring organisation, not the cheapest but worth it.
03 March 2022
Both the administrative and care staff continue to be incredibly helpful and reliable. Any changes in requirements are dealt with without fuss or difficulty. I can be quite certain that the level of care provided is always excellent.
20 January 2022
Our aunt spent many years in Harmony Close. Originally she was self-sufficient able to run her life independently. However, following some deterioration owing to ongoing medical conditions and age we as a family sought help in the form of reliable carers. We were recommended to Rivendell who provided sincere and helpful attention. The service Rivendell provided was reliable meaning that we as a family need not have a concern about daily assistance, food preparation, personal hygiene, laundry duties, and cleaning. The amount of time needed to increase as our aunt was less able to do things herself. She was very happy and content with the staff who looked after her. The monitoring by the carers was also important in reporting changes in needs and health matters. There are inevitable hiccups but any queries were dealt with quickly and courteously. We are thankful for Rivendell making the task of care of our beloved aunt so efficient.
01 November 2021
Rivendell's care has been wonderful and very professional in the service my father has received, they have been very supportive, helpful, and reliable. The care staff have been exceptional and a pleasure to have in our house, a big thank you to the Deputy Care Manager for the kindness and knowledge she has had for addressing my father's needs. I highly recommend Rivendell care to anyone who needs additional care support. Thanking you in advance for the support once again.
13 October 2021
Rivendell provided round the clock end of life care for my mother so that she could remain at home. They took care of her personal care and also cared for my father who has Parkinson's disease. The team looked after her with sensitivity, dignity and genuine care and provided emotional support as well as physical for the whole family. They were so professional that more than once they were mistaken for nurses by the GP. The management was extremely responsive and made regular calls to support the family. After this they provided daily, and then twice daily, personal care visits for my father. During the Covid-19 lockdowns, this was his only face to face social contact and a vital lifeline for him. The carers were all reliable, friendly and professional and their Covid-19 precautions were exemplary. When his needs escalated and we had to increase his visits they arranged this at short notice. The management is excellent and very responsive. We would recommend them wholeheartedly.
17 November 2020
The high level of care offered by Rivendell is what separates this company from the rest. Having had a fair few negative experiences with other care home care agencies, I was more than pleasantly surprised by the attentiveness and genuine care offered by Rivendell. My grandmother has a long list of complex issues that are made just that little easier through the continued support we receive.
16 September 2020
Rivendell Care & Support has been providing domestic support for my sister for the past five years. The weekly visits are invaluable in enabling her to live independently and we are grateful for this reliable and caring service.
26 August 2020
I would highly recommend Rivendell Care. My mother and father receive home care of a very high standard. The carers really do care, with sympathy and an understanding of how my parent's complex needs can change daily and the flexibility of professional carers to adapt and meet any challenge with a smile. The care team respect that my parents have had fulfilled and independent lives, and ensure that now that they need care in their later life, it is done with the dignity they deserve.
22 January 2020
I contacted Rivendell Care after my 88-year-old mother took a fall and broke several bones in her back. They sent in (a rota of three) carers every day to assist keeping her in her own home during her recovery. Each of the carers was highly professional, caring and very personable. My mother could not speak highly enough of their care of her, they were truly exceptional. I have absolutely no hesitation in recommending Rivendell Care from the experience of my mother's care.
26 November 2019
From day one I was delighted and comforted by the assistance I received from Rivendell. All the carers were extremely sensitive to my post-operative concerns and they all seemed to instinctively understand what I needed even better than I did myself. I am most grateful to all of their kindness and professionalism.