Submit a Review for SureCare (Chester)
Maple House, First Call Community, Park West Business Park, Sealand Road, Chester, CH1 4RN
View Full Details of SureCare (Chester)Latest Reviews for SureCare (Chester)
30 September 2024
From July onwards there have left an elderly bedridden lady in an absolute state, the property was horrific and not one of their carers reported it to adult social care or anybody, which is a breach of duty of care. Do not use this company at all.
19 March 2024
Congratulations to all SureCare staff for the exceptional service provided. My friend’s experience has been nothing but positive. The care staff are friendly, well trained and knowledgeable. The daily care that has been provided is nothing but exemplary. All dealings with the office management team have been handled swiftly and professionally.
24 January 2024
SureCare Chester responded very quickly to my request for care and the service they have provided has been of a very high order. The carers have called at the allotted times and cared for me in a very efficient and friendly manner. I would have no hesitation in recommending your company.
21 March 2023
SureCare provided live-in care for our parents, which enabled them to continue living at home despite the difficulties of being in their 90s. Without this excellent service, this would not have been possible. The carers involved were first class and really did care and look after our parents extremely well. This was such a responsibility for them and much appreciated by the family. Our only advice for other families would be to recognise that illness or other issues can interrupt the planned timetable of care, and some family backup, at short notice, may be necessary. All in all, SureCare looked after our parents so well at a difficult time for them and the wider family. Well done, ladies, and thank you!
17 March 2023
Very friendly and professional service provider. We have no complaints as our needs are fully catered for by SureCare. Would recommend them fully. All the staff are well trained, kind and caring people.
14 March 2023
All the staff that visit my mum are fantastic with her. My mum says she enjoys seeing everyone. She’s always really happy with her visits and the help they provide her. I am happy that SureCare staff are always available for contact.
14 March 2023
Regular carers are very good and pleasant, and it's comforting to know they are going in to visit and help. Not always the same when it's someone new or standing in, but we understand staff have to have time off and that it is difficult juggling members of the team sometimes. Wouldn't be without the service. Thank you for all you do.
24 October 2022
Staff always smiling and willing to help. Always a pleasure to see them. Never in a rush to leave. Very caring.
12 October 2022
Couldn't recommend SureCare enough. The staff are all angels in disguise and help and support both Dad and us as a wider family with respect, kindness, and dignity. The care calls are always on time, and the carers take their time to ensure all tasks are completed as well as have a friendly interaction with Dad.
23 August 2022
My carer provided excellent support - with compassion and much encouragement for my recovery. This is the second time I have used SureCare (Chester), and I will not hesitate to recommend them to others.
25 July 2022
SureCare looked after my mum for four months after she came out of the hospital. The care Mum received was excellent. The staff treated Mum at all times with dignity and respect. Mum loved each and every one of the carers that came to look after her. They all took an interest in what she liked. They would play her music and sang along with her. They got to know her character, and Mum really enjoyed chatting to them about what was going on in their lives, children, grandchildren, boyfriends etc. You kept my lovely mum in the place she wanted to be for the final four months of her life. They say that people come into your life for a reason, a season or a lifetime. SureCare came into Mum's life for a reason that was for a duration of a season, but the lasting impression you have left me with will last a lifetime for me because you loved and took care of my amazing mum. Thank you all.
26 November 2021
Very professional, caring and reliable.
27 October 2021
In the few months that SureCare (Chester) have been caring for my husband, I have been very pleased with their service, both bedside and in the office. The staff looked after my husband with good humour and warmth, always treating him with dignity. A special mention must go to the local manager, who was particularly helpful when I was let down by a different respite care provider.
07 September 2021
We have used SureCare for over two years, providing four double-handed calls each day. Staff have been kind, caring and respectful to Mum, showing flexibility as her needs increased. In the last month of Mum's life, their care was exemplary as they did their very best to keep her comfortable and encouraged her nutritional intake. They have also been a source of comfort for the family. We could not have fulfilled Mum's wish to remain in her own home without SureCare's support.
08 July 2021
SureCare were amazing from start to finish, not only with Mum but with myself and other visitors too. Even my dad got a lot of fuss and attention. Thank you to everyone, so very grateful to all. I would highly recommend SureCare.
07 June 2021
I like to think that I get on well with all your lady carers. Always love a chat life outside - particularly about the weather and long this day is.
11 March 2021
The work of my mum’s carer is crucial in helping to live a happy and independent life at home, which, in turn, helps Mum care for my dad. This help and support are paramount during Covid times. Nothing is too much trouble helping to shop for essentials, pick up prescriptions, get mail and parcels to the post office etc.
10 March 2021
Flexible with care package and able to change; add in extra visits or cancel a scheduled at short notice. Will always try to accommodate service users needs and requirements. Staff are friendly, considerate, approachable and professional. Regular, clear, concise invoices.
09 March 2021
SureCare is the best company I have with, and they are my 6th company. I would recommend them to anyone. The office staff are so caring, and the carer a great as well, so helpful. I would recommend them all to anyone, they have loved afternoon tea.
09 March 2021
My mum is happy with SureCare and the careworker who comes. Very friendly and always asks her if need anything and stay and chats, which my mum likes, as with lockdown, doesn't get much company. The careworker always checks her food intake and medication.
Latest Reviews for SureCare (Chester)
30 September 2024
From July onwards there have left an elderly bedridden lady in an absolute state, the property was horrific and not one of their carers reported it to adult social care or anybody, which is a breach of duty of care. Do not use this company at all.
19 March 2024
Congratulations to all SureCare staff for the exceptional service provided. My friend’s experience has been nothing but positive. The care staff are friendly, well trained and knowledgeable. The daily care that has been provided is nothing but exemplary. All dealings with the office management team have been handled swiftly and professionally.
24 January 2024
SureCare Chester responded very quickly to my request for care and the service they have provided has been of a very high order. The carers have called at the allotted times and cared for me in a very efficient and friendly manner. I would have no hesitation in recommending your company.
21 March 2023
SureCare provided live-in care for our parents, which enabled them to continue living at home despite the difficulties of being in their 90s. Without this excellent service, this would not have been possible. The carers involved were first class and really did care and look after our parents extremely well. This was such a responsibility for them and much appreciated by the family. Our only advice for other families would be to recognise that illness or other issues can interrupt the planned timetable of care, and some family backup, at short notice, may be necessary. All in all, SureCare looked after our parents so well at a difficult time for them and the wider family. Well done, ladies, and thank you!
17 March 2023
Very friendly and professional service provider. We have no complaints as our needs are fully catered for by SureCare. Would recommend them fully. All the staff are well trained, kind and caring people.
14 March 2023
All the staff that visit my mum are fantastic with her. My mum says she enjoys seeing everyone. She’s always really happy with her visits and the help they provide her. I am happy that SureCare staff are always available for contact.
14 March 2023
Regular carers are very good and pleasant, and it's comforting to know they are going in to visit and help. Not always the same when it's someone new or standing in, but we understand staff have to have time off and that it is difficult juggling members of the team sometimes. Wouldn't be without the service. Thank you for all you do.
24 October 2022
Staff always smiling and willing to help. Always a pleasure to see them. Never in a rush to leave. Very caring.
12 October 2022
Couldn't recommend SureCare enough. The staff are all angels in disguise and help and support both Dad and us as a wider family with respect, kindness, and dignity. The care calls are always on time, and the carers take their time to ensure all tasks are completed as well as have a friendly interaction with Dad.
23 August 2022
My carer provided excellent support - with compassion and much encouragement for my recovery. This is the second time I have used SureCare (Chester), and I will not hesitate to recommend them to others.
25 July 2022
SureCare looked after my mum for four months after she came out of the hospital. The care Mum received was excellent. The staff treated Mum at all times with dignity and respect. Mum loved each and every one of the carers that came to look after her. They all took an interest in what she liked. They would play her music and sang along with her. They got to know her character, and Mum really enjoyed chatting to them about what was going on in their lives, children, grandchildren, boyfriends etc. You kept my lovely mum in the place she wanted to be for the final four months of her life. They say that people come into your life for a reason, a season or a lifetime. SureCare came into Mum's life for a reason that was for a duration of a season, but the lasting impression you have left me with will last a lifetime for me because you loved and took care of my amazing mum. Thank you all.
26 November 2021
Very professional, caring and reliable.
27 October 2021
In the few months that SureCare (Chester) have been caring for my husband, I have been very pleased with their service, both bedside and in the office. The staff looked after my husband with good humour and warmth, always treating him with dignity. A special mention must go to the local manager, who was particularly helpful when I was let down by a different respite care provider.
07 September 2021
We have used SureCare for over two years, providing four double-handed calls each day. Staff have been kind, caring and respectful to Mum, showing flexibility as her needs increased. In the last month of Mum's life, their care was exemplary as they did their very best to keep her comfortable and encouraged her nutritional intake. They have also been a source of comfort for the family. We could not have fulfilled Mum's wish to remain in her own home without SureCare's support.
08 July 2021
SureCare were amazing from start to finish, not only with Mum but with myself and other visitors too. Even my dad got a lot of fuss and attention. Thank you to everyone, so very grateful to all. I would highly recommend SureCare.
07 June 2021
I like to think that I get on well with all your lady carers. Always love a chat life outside - particularly about the weather and long this day is.
11 March 2021
The work of my mum’s carer is crucial in helping to live a happy and independent life at home, which, in turn, helps Mum care for my dad. This help and support are paramount during Covid times. Nothing is too much trouble helping to shop for essentials, pick up prescriptions, get mail and parcels to the post office etc.
10 March 2021
Flexible with care package and able to change; add in extra visits or cancel a scheduled at short notice. Will always try to accommodate service users needs and requirements. Staff are friendly, considerate, approachable and professional. Regular, clear, concise invoices.
09 March 2021
SureCare is the best company I have with, and they are my 6th company. I would recommend them to anyone. The office staff are so caring, and the carer a great as well, so helpful. I would recommend them all to anyone, they have loved afternoon tea.
09 March 2021
My mum is happy with SureCare and the careworker who comes. Very friendly and always asks her if need anything and stay and chats, which my mum likes, as with lockdown, doesn't get much company. The careworker always checks her food intake and medication.