Submit a Review for Home Instead (Crawley)
12-13 The Courtyard, East Park, Southgate, Crawley, RH10 6AG
View Full Details of Home Instead (Crawley)Latest Reviews for Home Instead (Crawley)
14 February 2025
I previously used Home Instead Fareham back in 2019/20 for my elderly parents and they were outstanding, so when I needed to arrange care for my husbands 100-year-old grandmother I made only one call to the Branch near her in Crawley. From that very call from the Manager who was just amazing with nan, she was assessed by him in the hospital and her home was also assessed for needs, and care was arranged in 24 hours so we could get her home and away from the overcrowded hospital. She now has a great team of angles who visit three time a day giving the care, support and comfort our precious nan requires. Home Instead also use a great app that all close family can have access to which provides us with times and names of carer visits plus all tasks that have taken place, and as we live an hour away, gives the best piece of mind as you know when a carer has arrive. The Manager and the office team are always on hand to answer any of our questions. If you are considering home care in Crawley this is who you should call.
11 December 2024
Home Instead were given to me by my daughter in law and I am thrilled with the recommendation. I have 2 companions. On a Wednesday and a Saturday. They are my continued support and they are both absolutely marvellous. They turn up promptly and leave only when I am ready I really look forward to their visits.
20 November 2024
From February to 3rd October, the day my wife was admitted to a care home, we, her family have been tended by a caring, responsive and compassionate Home Instead team. Personally, I have learnt so much of what has been revealed of "another way of life". Specialists' experience of certain aspects of my wife's condition has been invaluable. As a family, we could not have got through eight months without your support. Thank you.
07 October 2024
The service provided is really good. The care providers are friendly and supportive. My family can have a peace of mind as they know that I'm well looked after.
03 May 2024
This was the first time we used home instead. Very impressed with the carer's professionalism and thoughtfulness. Our care pro was absolutely delightful. Client and client's daughter were extremely happy with Home Instead.
12 February 2024
Home instead looked after my husband from the beginning of November 2023 until he passed away on December 10th 2023. The staff were very efficient and helpful and treated him with kindness always explaining what needed to be done and fitting in with what he wanted. If he did not feel like any help at any time they accepted this and came back later or the next day. My family and I are very grateful to Home Instead for their help and kindness at a difficult time.
26 January 2024
Everyone is excellent, could not get anyone better than the staff I have, treated very well.
26 October 2023
Home Instead have completely relieved me of most the care for my aunt. I feel that a huge weight has been lifted from my daily life. They are extremely responsive to both her needs and my requests. The manager demonstrates great attention to dignity and respect which is echoed among his staff. I wouldn't hesitate to recommend their care to anyone needing support.
20 November 2020
Mum and the whole family wanted you all to know just how much we all appreciated the love and care that you showed to Mum and Dad, and then Mum on her own over the past couple of years. It has been the hardest thing for Mum to do to leave you all, never mind the family, you are the people that she will miss. It became clear to all of us that Mum just could not manage in the house on her own anymore and it was with reluctance that she agreed to leave you and move to permanent residential care. You will be a hard act to follow and you can be assured that Mum will not accept standards any lower than those that she got from you. The care assistants could be in for a hard time if they do not behave. Be reassured that the ones that I have met are very nice. I will keep you updated on how Mum is doing.
17 March 2020
My mother, now in her mid-nineties, has been supported by Home Instead Senior Care (Crawley) for around five years, during this time care and support has grown in line with my mother's increasing needs. At each instance the care and support provided has been of the highest professional standard provided by courteous, friendly and compassionate staff well led by the Director. My mother has been a very satisfied client who has received domestic and personal support at home, as well as companionship support for shopping trips and a range of appointments. Home Instead's staff have always been punctual and most reliable. We would have no hesitation in recommending the Director and his team at Home Instead Senior Care (Crawley) to others.
25 February 2020
the mI live 12,000 miles away from my 90-year-old Father, who's recently been diagnosed with the early stages of dementia. To say I feel helpless living so far away is an understatement, so how reassuring to learn that the manager and his team from HomeInstead are offering excellent support. My sister engaged HomeInstead in December 2019. Initially, they were there to help administer my dad's morning medication and provide him with support and company on a daily basis. In January 2020 he took a fall and it was one of the caregivers who discovered him when he failed to answer the door. Fortunately, he didn't sustain major injuries. He's currently in hospital but we'll be upping his care with HomeInstead when he's home. During his hospital stay the manager and other regular caregivers visited Dad. I have no hesitation in providing a recommendation as I have been more than impressed with the very personal service offered. If I could give more than 5 stars I would!
28 January 2020
Home Instead was recommended to me by a friend. My mother has only just been diagnosed with Dementia so this was all new to me. Home Instead hasn’t just given my mum amazing care they have also given me the support that I needed. Nothing is ever too much trouble. Highly recommended.
19 March 2019
Home Instead was recommended to me by a friend and I am so happy that I found such a great company to help my elderly neighbour. She desperately wanted to remain living independently at home and Home Instead has made that possible. She is very comfortable and happy with the carers who attend her. They are 100% reliable and always kind and caring towards her and her cat. With a failing memory, a routine is vitally important and Home Instead understand that. If there is any change to the schedule we are informed well in advance and they have also been able to add a cleaning service to the care package which has helped enormously. I would have no hesitation in recommending Home Instead to anyone who wants to remain in their own home in elderly life.
12 January 2017
I find the staff and carers at Home Instead Senior Service, punctual, helpful and courteous. I use them to help me go shopping, attend appointments and some social activities. They have always been available when I need them and have never let me down.
08 June 2016
Good attention to detail. Warm and friendly attitude. Very good customer service. Professional attitude to customer service. We would be glad to recommend them to anyone. A great company overall!
06 June 2016
She was a very gentle caring lady. My wife got on very well with the Caregiver very quickly. When they were getting my wife ready for bed you could hear them giggling away and they always had a calming effect on my wife. They were always punctual and did what was asked without hesitation. A very nice experience overall.
19 February 2016
In my opinion, Home Instead are a cut above other care providers. They are professional, helpful and easy to contact when needed. Other care companies would do well to emulate their approach. Home Instead are expensive compared to others, but they're also superior in quality and attention to detail. I recommend this care company.
25 September 2015
Home Instead care gives good service. My mother is very happy with her carer.
21 September 2015
Very pleased with our carer.
21 September 2015
The service I receive for me and my wife is good. Everything that was promised has been delivered. We have had no problems.
Latest Reviews for Home Instead (Crawley)
14 February 2025
I previously used Home Instead Fareham back in 2019/20 for my elderly parents and they were outstanding, so when I needed to arrange care for my husbands 100-year-old grandmother I made only one call to the Branch near her in Crawley. From that very call from the Manager who was just amazing with nan, she was assessed by him in the hospital and her home was also assessed for needs, and care was arranged in 24 hours so we could get her home and away from the overcrowded hospital. She now has a great team of angles who visit three time a day giving the care, support and comfort our precious nan requires. Home Instead also use a great app that all close family can have access to which provides us with times and names of carer visits plus all tasks that have taken place, and as we live an hour away, gives the best piece of mind as you know when a carer has arrive. The Manager and the office team are always on hand to answer any of our questions. If you are considering home care in Crawley this is who you should call.
11 December 2024
Home Instead were given to me by my daughter in law and I am thrilled with the recommendation. I have 2 companions. On a Wednesday and a Saturday. They are my continued support and they are both absolutely marvellous. They turn up promptly and leave only when I am ready I really look forward to their visits.
20 November 2024
From February to 3rd October, the day my wife was admitted to a care home, we, her family have been tended by a caring, responsive and compassionate Home Instead team. Personally, I have learnt so much of what has been revealed of "another way of life". Specialists' experience of certain aspects of my wife's condition has been invaluable. As a family, we could not have got through eight months without your support. Thank you.
07 October 2024
The service provided is really good. The care providers are friendly and supportive. My family can have a peace of mind as they know that I'm well looked after.
03 May 2024
This was the first time we used home instead. Very impressed with the carer's professionalism and thoughtfulness. Our care pro was absolutely delightful. Client and client's daughter were extremely happy with Home Instead.
12 February 2024
Home instead looked after my husband from the beginning of November 2023 until he passed away on December 10th 2023. The staff were very efficient and helpful and treated him with kindness always explaining what needed to be done and fitting in with what he wanted. If he did not feel like any help at any time they accepted this and came back later or the next day. My family and I are very grateful to Home Instead for their help and kindness at a difficult time.
26 January 2024
Everyone is excellent, could not get anyone better than the staff I have, treated very well.
26 October 2023
Home Instead have completely relieved me of most the care for my aunt. I feel that a huge weight has been lifted from my daily life. They are extremely responsive to both her needs and my requests. The manager demonstrates great attention to dignity and respect which is echoed among his staff. I wouldn't hesitate to recommend their care to anyone needing support.
20 November 2020
Mum and the whole family wanted you all to know just how much we all appreciated the love and care that you showed to Mum and Dad, and then Mum on her own over the past couple of years. It has been the hardest thing for Mum to do to leave you all, never mind the family, you are the people that she will miss. It became clear to all of us that Mum just could not manage in the house on her own anymore and it was with reluctance that she agreed to leave you and move to permanent residential care. You will be a hard act to follow and you can be assured that Mum will not accept standards any lower than those that she got from you. The care assistants could be in for a hard time if they do not behave. Be reassured that the ones that I have met are very nice. I will keep you updated on how Mum is doing.
17 March 2020
My mother, now in her mid-nineties, has been supported by Home Instead Senior Care (Crawley) for around five years, during this time care and support has grown in line with my mother's increasing needs. At each instance the care and support provided has been of the highest professional standard provided by courteous, friendly and compassionate staff well led by the Director. My mother has been a very satisfied client who has received domestic and personal support at home, as well as companionship support for shopping trips and a range of appointments. Home Instead's staff have always been punctual and most reliable. We would have no hesitation in recommending the Director and his team at Home Instead Senior Care (Crawley) to others.
25 February 2020
the mI live 12,000 miles away from my 90-year-old Father, who's recently been diagnosed with the early stages of dementia. To say I feel helpless living so far away is an understatement, so how reassuring to learn that the manager and his team from HomeInstead are offering excellent support. My sister engaged HomeInstead in December 2019. Initially, they were there to help administer my dad's morning medication and provide him with support and company on a daily basis. In January 2020 he took a fall and it was one of the caregivers who discovered him when he failed to answer the door. Fortunately, he didn't sustain major injuries. He's currently in hospital but we'll be upping his care with HomeInstead when he's home. During his hospital stay the manager and other regular caregivers visited Dad. I have no hesitation in providing a recommendation as I have been more than impressed with the very personal service offered. If I could give more than 5 stars I would!
28 January 2020
Home Instead was recommended to me by a friend. My mother has only just been diagnosed with Dementia so this was all new to me. Home Instead hasn’t just given my mum amazing care they have also given me the support that I needed. Nothing is ever too much trouble. Highly recommended.
19 March 2019
Home Instead was recommended to me by a friend and I am so happy that I found such a great company to help my elderly neighbour. She desperately wanted to remain living independently at home and Home Instead has made that possible. She is very comfortable and happy with the carers who attend her. They are 100% reliable and always kind and caring towards her and her cat. With a failing memory, a routine is vitally important and Home Instead understand that. If there is any change to the schedule we are informed well in advance and they have also been able to add a cleaning service to the care package which has helped enormously. I would have no hesitation in recommending Home Instead to anyone who wants to remain in their own home in elderly life.
12 January 2017
I find the staff and carers at Home Instead Senior Service, punctual, helpful and courteous. I use them to help me go shopping, attend appointments and some social activities. They have always been available when I need them and have never let me down.
08 June 2016
Good attention to detail. Warm and friendly attitude. Very good customer service. Professional attitude to customer service. We would be glad to recommend them to anyone. A great company overall!
06 June 2016
She was a very gentle caring lady. My wife got on very well with the Caregiver very quickly. When they were getting my wife ready for bed you could hear them giggling away and they always had a calming effect on my wife. They were always punctual and did what was asked without hesitation. A very nice experience overall.
19 February 2016
In my opinion, Home Instead are a cut above other care providers. They are professional, helpful and easy to contact when needed. Other care companies would do well to emulate their approach. Home Instead are expensive compared to others, but they're also superior in quality and attention to detail. I recommend this care company.
25 September 2015
Home Instead care gives good service. My mother is very happy with her carer.
21 September 2015
Very pleased with our carer.
21 September 2015
The service I receive for me and my wife is good. Everything that was promised has been delivered. We have had no problems.