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17 Hart Street, Maidstone, ME16 8RA
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30 September 2022
My Father who is 91, had care with Phoenix support for 8 months. Unfortunately, my father developed a bad case of shingles. This meant his care calls took longer, and the staff sometimes ran over. I tried to increase the length of time allocated from 45 minutes to 75, but going through social services took time. Then on Wednesday 7th October 2022 at 4.30, I got a phone call from social services to inform me that Phoenix had handed my dad's care back and that they could no longer provide care! I was shocked and disappointed, I was left for a week without carers. Had I been informed I could have found an agency myself. I did not receive a letter, not a phone call, or a text, absolutely nothing. We missed the opportunity to thank the staff and say our goodbyes. I felt it was unprofessional and discourteous to drop us like that. Unfortunately, we find ourselves in a situation where care agencies can cherry-pick their clients, and dump anyone who is too much like hard work! Shame on you!
Latest Reviews for Phoenix Support Ltd
30 September 2022
My Father who is 91, had care with Phoenix support for 8 months. Unfortunately, my father developed a bad case of shingles. This meant his care calls took longer, and the staff sometimes ran over. I tried to increase the length of time allocated from 45 minutes to 75, but going through social services took time. Then on Wednesday 7th October 2022 at 4.30, I got a phone call from social services to inform me that Phoenix had handed my dad's care back and that they could no longer provide care! I was shocked and disappointed, I was left for a week without carers. Had I been informed I could have found an agency myself. I did not receive a letter, not a phone call, or a text, absolutely nothing. We missed the opportunity to thank the staff and say our goodbyes. I felt it was unprofessional and discourteous to drop us like that. Unfortunately, we find ourselves in a situation where care agencies can cherry-pick their clients, and dump anyone who is too much like hard work! Shame on you!