Submit a Review for Home Instead (Rugby)
Snapethorpe House, Rugby Road, Lutterworth, LE17 4HN
View Full Details of Home Instead (Rugby)Latest Reviews for Home Instead (Rugby)
07 February 2025
Home Instead visit my mum twice a day. They not only keep her company for a couple of hours, they try to ensure she maintains some of the activities she loves by taking her out to charity shops and antique fairs and for regular visits to cafes. They treat my mum with respect and even though she can be quite awkward as a result of her dementia they're always calm and patient without patronising her and keep a sense of humour at all times. In addition, they do a great job with my mum's 5-year-old Labrador - as well as ensuring he's fed at his usual time, they've taught him new tricks and often play ball with him in the garden. He's so excited when they arrive it's a joy to watch. They are 100% reliable and keep the clients well informed via the app adding photos when appropriate. I have no hesitation in recommending them.
03 February 2025
Quality, friendly staff who support Mum and Dad well. The service you offer them gives us peace of mind that they are receiving the professional care and support they need. Excellent communication with my brother and I. Thank you to management and staff for the genuine care you offer, you should be proud.
03 February 2025
Home Instead Rugby team have been caring for both my father first for years and now my mother. The care providers are all brilliant and genuinely care about the clients and their jobs. They go above and beyond for my mum and have been really thoughtful. The communication between them and myself is fantastic and I feel I have their eyes and ears on the situation when I can't be there as I live too far away. We have a great relationship with all the team which gives me and my mum peace of mind. The office staff are also fantastic and it's a very efficient operation. There is an app which I can review daily which is also super easy and good to read. All in all, I feel that Mum is cared for and I am supported so couldn't ask for more.
03 February 2025
Initially, my mum was a bit dubious about having carers, but very quickly she was reassured by their caring and thoughtful attitude. They are always on time and use initiative and common sense to help my mum (92) live independently in her home. My mum has two carers and they have built a fantastic relationship with her and are always respectful. I would highly recommend Home Instead as they really do provide a valuable service that gives reassurance and support to people so they can continue living in their homes.
22 January 2025
Excellent communication from carers and the staff in the office. I can't speak highly enough of the ladies who visit mum. They are angels. I would highly recommended them to anyone considering a care option.
17 January 2025
Following a service review in December I have been impressed by the team's good response to the suggestions I made for meeting the increasing needs of mum especially with regard to personal care and hygiene. One member of staff in particular especially deserves a medal for her enthusiasm and dedication.
17 January 2025
Excellent service from all members of the Home Instead Team. My mum returned home following a stay in hospital and convalescence in a care home. An initial assessment ensured everything was in place for the transfer home. The care plan was based on a realistic assessment of support and need that was well documented and clear. It is reassuring and helpful that the Birdie app provides me detailed reports at various times of the day. The Care Pro is very experienced and professional. She has worked hard to establish a positive relationship with Mum and the rest of the family. I am sure that her care and support has contributed to Mum's gradual recovery and helped her to rebuild her confidence and independence. A great thing about Home Instead is that it offers a consistent and flexible service that responds to the client's needs.
17 January 2025
The Home Instead team who help with mum and dads care are really wonderful, reliable, responsive, respectful and relational. They go out of their way to contribute to my parents happiness comfort and well being. I can't praise them highly enough.
17 January 2025
I am very pleased with the on going care given to my parents, especially as they are live a distance away from me. The electronic notes provided after each visit are helpful in keeping me updated on my parents wellbeing. Carers go above and beyond what is expected of them. I would highly recommend Home Instead.
17 January 2025
On my mother-in- laws package we have 3 regular carers. They have all built really positive relationships with her. They come promptly and look after her with respect and dignity. She really values their support and it has helped us too. Thank you for all your support.
17 January 2025
Although the date suggests I'm reviewing January, I'd like to write a general review of the care my mum has received over the 6-7 years she has been with Home Instead. As a family we cannot praise the company highly enough. All the care pros are very kind and caring and mum loves all of the girls! The office staff are always helpful and try to support mum in any way they can. Over the last couple of years mum has had a couple of health issues which the care pros are always willing to help out with or provide care at a minute notice in some cases. In a recent problem the visiting doctor praised the carer who was with mum, as providing an excellent service.
26 July 2024
Since having Home Instead in with helping my mum I have noticed such a difference in her. She looks forward to the visits of these lovely ladies who help her, get her up showered, and change. They make her bed and Put in her washing. Get her breakfast and mug of tea Glass of water. Make her a lunch. They have a great approach for care and go above and beyond. They also help with odd jobs. Mum has said how wonderful they all are. The difference in my mum is amazing. She's happier knowing she has the help. Always on time chatty and helpful. I recommend Home Instead Rugby to anyone.
19 July 2024
Very professional and experienced staff, our experience has been very good, they have taken so much stress away from our family and have been 100% reliable. The only reason for giving only four stars to staff is due to my mother's issues with some of the staff members, not mine.
19 December 2023
Home Instead have been providing support for our dad twice a day for over a year and the overall experience has been outstanding. Communication between the team is excellent - nothing is missed and they always notify the family if they have a concern. It feels like we work as a team together. We know Dad is being looked after when we cannot be there and he likes the 3 caregivers he has. They are very reliable and the level of care given is excellent. We wouldn’t hesitate to recommend them.
14 December 2023
Home Instead have transformed both my mom's and my own life journey. All their staff are kind, caring, respectful and diligent. Although they are healthcare professionals they integrate into being part of our family. I cannot thank them enough for the help and care they provide to us. All care should be delivered in this way.
12 December 2023
Such and amazing experience from day one. Great management team who are dedicated and involved. The care team were amazing and well-matched. Nothing was too much trouble for them and they all went above and beyond. I would recommend Home Instead in a heartbeat.
11 December 2023
Every carer that came to my husband could not be faulted in any way. They soon all became part of the family. They also showed great care for myself. We had carers for 3 years.
08 December 2023
The support my 91-year-old father-in-law received from the team at Home Instead was outstanding. They were all an absolute credit to the care profession. I would not hesitate to recommend or use them again.
07 December 2023
In our view, Home Instead were the best, their care provision could not be faulted. The carers were gentle and empathic and were carefully matched to suit the individual needs of my mum. They were always prompt in their times and gave Mum the time she needed. They helped Mum manage her medical needs and always advised the family if they noticed anything that we hadn't noticed. When the carer visited my mum in hospital in her last month, my mum wrote in her book that her lovely carer had visited her, when family couldn't.
06 July 2023
Home Instead (Rugby) cared for Mum for over three years before she moved into residential care. I can't praise the service they provide highly enough, mums caregivers and the office staff were without exception kind, caring and professional. The care team became mums friends not just carriers, and every member of staff went above and beyond to help her stay in her own home as long as possible. I wouldn't hesitate to recommend Home Instead (Rugby) to anyone looking for home care for a loved one – 10/10!
Latest Reviews for Home Instead (Rugby)
07 February 2025
Home Instead visit my mum twice a day. They not only keep her company for a couple of hours, they try to ensure she maintains some of the activities she loves by taking her out to charity shops and antique fairs and for regular visits to cafes. They treat my mum with respect and even though she can be quite awkward as a result of her dementia they're always calm and patient without patronising her and keep a sense of humour at all times. In addition, they do a great job with my mum's 5-year-old Labrador - as well as ensuring he's fed at his usual time, they've taught him new tricks and often play ball with him in the garden. He's so excited when they arrive it's a joy to watch. They are 100% reliable and keep the clients well informed via the app adding photos when appropriate. I have no hesitation in recommending them.
03 February 2025
Quality, friendly staff who support Mum and Dad well. The service you offer them gives us peace of mind that they are receiving the professional care and support they need. Excellent communication with my brother and I. Thank you to management and staff for the genuine care you offer, you should be proud.
03 February 2025
Home Instead Rugby team have been caring for both my father first for years and now my mother. The care providers are all brilliant and genuinely care about the clients and their jobs. They go above and beyond for my mum and have been really thoughtful. The communication between them and myself is fantastic and I feel I have their eyes and ears on the situation when I can't be there as I live too far away. We have a great relationship with all the team which gives me and my mum peace of mind. The office staff are also fantastic and it's a very efficient operation. There is an app which I can review daily which is also super easy and good to read. All in all, I feel that Mum is cared for and I am supported so couldn't ask for more.
03 February 2025
Initially, my mum was a bit dubious about having carers, but very quickly she was reassured by their caring and thoughtful attitude. They are always on time and use initiative and common sense to help my mum (92) live independently in her home. My mum has two carers and they have built a fantastic relationship with her and are always respectful. I would highly recommend Home Instead as they really do provide a valuable service that gives reassurance and support to people so they can continue living in their homes.
22 January 2025
Excellent communication from carers and the staff in the office. I can't speak highly enough of the ladies who visit mum. They are angels. I would highly recommended them to anyone considering a care option.
17 January 2025
Following a service review in December I have been impressed by the team's good response to the suggestions I made for meeting the increasing needs of mum especially with regard to personal care and hygiene. One member of staff in particular especially deserves a medal for her enthusiasm and dedication.
17 January 2025
Excellent service from all members of the Home Instead Team. My mum returned home following a stay in hospital and convalescence in a care home. An initial assessment ensured everything was in place for the transfer home. The care plan was based on a realistic assessment of support and need that was well documented and clear. It is reassuring and helpful that the Birdie app provides me detailed reports at various times of the day. The Care Pro is very experienced and professional. She has worked hard to establish a positive relationship with Mum and the rest of the family. I am sure that her care and support has contributed to Mum's gradual recovery and helped her to rebuild her confidence and independence. A great thing about Home Instead is that it offers a consistent and flexible service that responds to the client's needs.
17 January 2025
The Home Instead team who help with mum and dads care are really wonderful, reliable, responsive, respectful and relational. They go out of their way to contribute to my parents happiness comfort and well being. I can't praise them highly enough.
17 January 2025
I am very pleased with the on going care given to my parents, especially as they are live a distance away from me. The electronic notes provided after each visit are helpful in keeping me updated on my parents wellbeing. Carers go above and beyond what is expected of them. I would highly recommend Home Instead.
17 January 2025
On my mother-in- laws package we have 3 regular carers. They have all built really positive relationships with her. They come promptly and look after her with respect and dignity. She really values their support and it has helped us too. Thank you for all your support.
17 January 2025
Although the date suggests I'm reviewing January, I'd like to write a general review of the care my mum has received over the 6-7 years she has been with Home Instead. As a family we cannot praise the company highly enough. All the care pros are very kind and caring and mum loves all of the girls! The office staff are always helpful and try to support mum in any way they can. Over the last couple of years mum has had a couple of health issues which the care pros are always willing to help out with or provide care at a minute notice in some cases. In a recent problem the visiting doctor praised the carer who was with mum, as providing an excellent service.
26 July 2024
Since having Home Instead in with helping my mum I have noticed such a difference in her. She looks forward to the visits of these lovely ladies who help her, get her up showered, and change. They make her bed and Put in her washing. Get her breakfast and mug of tea Glass of water. Make her a lunch. They have a great approach for care and go above and beyond. They also help with odd jobs. Mum has said how wonderful they all are. The difference in my mum is amazing. She's happier knowing she has the help. Always on time chatty and helpful. I recommend Home Instead Rugby to anyone.
19 July 2024
Very professional and experienced staff, our experience has been very good, they have taken so much stress away from our family and have been 100% reliable. The only reason for giving only four stars to staff is due to my mother's issues with some of the staff members, not mine.
19 December 2023
Home Instead have been providing support for our dad twice a day for over a year and the overall experience has been outstanding. Communication between the team is excellent - nothing is missed and they always notify the family if they have a concern. It feels like we work as a team together. We know Dad is being looked after when we cannot be there and he likes the 3 caregivers he has. They are very reliable and the level of care given is excellent. We wouldn’t hesitate to recommend them.
14 December 2023
Home Instead have transformed both my mom's and my own life journey. All their staff are kind, caring, respectful and diligent. Although they are healthcare professionals they integrate into being part of our family. I cannot thank them enough for the help and care they provide to us. All care should be delivered in this way.
12 December 2023
Such and amazing experience from day one. Great management team who are dedicated and involved. The care team were amazing and well-matched. Nothing was too much trouble for them and they all went above and beyond. I would recommend Home Instead in a heartbeat.
11 December 2023
Every carer that came to my husband could not be faulted in any way. They soon all became part of the family. They also showed great care for myself. We had carers for 3 years.
08 December 2023
The support my 91-year-old father-in-law received from the team at Home Instead was outstanding. They were all an absolute credit to the care profession. I would not hesitate to recommend or use them again.
07 December 2023
In our view, Home Instead were the best, their care provision could not be faulted. The carers were gentle and empathic and were carefully matched to suit the individual needs of my mum. They were always prompt in their times and gave Mum the time she needed. They helped Mum manage her medical needs and always advised the family if they noticed anything that we hadn't noticed. When the carer visited my mum in hospital in her last month, my mum wrote in her book that her lovely carer had visited her, when family couldn't.
06 July 2023
Home Instead (Rugby) cared for Mum for over three years before she moved into residential care. I can't praise the service they provide highly enough, mums caregivers and the office staff were without exception kind, caring and professional. The care team became mums friends not just carriers, and every member of staff went above and beyond to help her stay in her own home as long as possible. I wouldn't hesitate to recommend Home Instead (Rugby) to anyone looking for home care for a loved one – 10/10!