Submit a Review for Alina Homecare Horsham
First Floor Suite 2, 24B Old House Mews, London Road, Horsham, RH12 1AF
View Full Details of Alina Homecare HorshamLatest Reviews for Alina Homecare Horsham
13 January 2025
Once again Alina Homecare provided the reassurance, peace of mind and very caring service required for my husband whilst I was away. The manager is exceptional in making sure nothing is missed and also very understanding and accommodating of last-minute changes. The staff are, without exception, considerate, thorough, friendly and understanding and will deal with all situations. I cannot thank them all enough for ensuring that I can get away for a week or more without any hesitation knowing that he will be well cared for, relaxed about it himself and look forward to their visits every day. They have a busy schedule but my husband always felt their visits were never rushed and nothing was too much trouble. Highly recommend.
13 January 2025
Our experience of Alina has been amazing, not only are they open and transparent with their care, they really listen and try to accommodate your individual needs and step in to help above and beyond when a problem arises. All their communication with your loved one is documented and available any minute of any day on their app which you have access to at any time. I cannot fault their care and have been very grateful for their support and advice. They have made such a difference to us. Thank you for everything you have done, it has been a privilege to see you care for my dad.
13 January 2025
My parents have been receiving support from Alina Homecare since July 2024. The service they receive is excellent and we have not experienced any of the problems you often hear about with home care. The carers are reliable, professional and person-centred. The personal care is provided with kindness and dignity, respecting Mum's wishes and supporting her to undertake as much as she can independently. They also prepare several meals a week for my parents, which is a big help. The office staff are responsive and helpful and always try to accommodate our requests to adjust the care support. On several occasions, they have alerted me to specific concerns about my parents that I wouldn't otherwise be aware of. I do not live locally so the app is a great way for me to monitor how things are and it helps provide peace of mind. In summary, I am extremely grateful to everyone at Alina Homecare for the care they are providing to my parents - thank you all.
18 December 2024
We were very happy with the speed that Alina Homecare arranged care for my aunt and with the professional and caring manner of all of the carers that visit twice daily, preparing drinks and food if required plus tidying up and making the bed.
21 May 2024
After a fall in Nov. 2023 I ended up with plaster from my shoulder to wrists in my right arm. What made the situation worse is that I am unstable and used a walking stick in my right arm. I could not do a thing. I needed help. After great initial help from my G.P. practice I needed to find a carer. I contacted several of the local caring agencies, but most were very unhelpful. At last I contacted Alina. They came round that very day, and they provided me with care 2 days later. All the carers I have had from Alina have been wonderful. They knew exactly what I needed that day. They came every day to start with. With their help I have improved, and they have helped gain my confidence. I now have them twice week to accompany me on short walks. Thank you Alina.
17 May 2024
My father has been using Alina for 4 years for managing his catheter/leg bag change and shower weekly. He is in his 90s and the service has been faultless. Recently he has been ill and broken his arm after a fall. Alina at very short notice provided additional visits. After a hospital stay they have now provided live-in care and the carer recommended is excellent and everything is running very smoothly. The manager and her team have been very supportive, responsive to changing circumstances and a great help to my father and our family. Would not hesitate to recommend.
09 May 2024
In October of 2023 we needed to put a care package in place for my mother, at very short notice. The manager and her team were by far the most responsive and supportive of the potential carers that we approached... they worked over a long weekend to make all arrangements, and within a couple of days my mother had the live-in carer she needed. Thanks to the care given my mother has improved enormously over the ensuing months, and as a result we have been able to transition from live-in care, to daily visits. The attention to detail, the flexibility and the personal nature of the whole service is excellent... this is true care... far more than nursing and home-help. Thank you to the manager and team.
02 May 2024
Alina Care have provided a really excellent service to my father, who suffers with dementia. We have engaged them for the last 18 months after he returned home from a long spell in hospital. They have provided companionship and domestic help service that has enabled him to live independently at home. Importantly, the same carers have been coming for this time; almost always one particular carer; so he has developed a close bond with them. They take him for walks and visits to the local country park and nature reserve. It is clear they really care about what they are doing. We highly recommend this care provider.
24 April 2024
All carers attending were courteous, caring and attentive to my father's needs and it was useful for my father to have regular conversations with other people as it was difficult for him to go out during the cold winter weather and the prolonged spell of wet weather. Thank you.
26 September 2023
The care manager was always so reassuring and efficient. She would be available to speak to me and guide me along where needed. Mum liked the carers and was generally very positive about them, even if at the time, she was not always cooperative or in full understanding of the care being given. The carers almost always arrived at the expected time, which made planned visits around them easier. They were happy to do anything asked of them. Would highly recommend this care agency, and feel it was the right choice to have them look after my vulnerable mum.
05 May 2023
I have found the care my mum is receiving to be excellent. The carers are caring, attentive and respectful. The manager has also been caring, helpful, professional and supportive and I always get a quick response to any question I have. I would definitely recommend all of them. The app is really helpful too, for keeping me up to date with how each visit has gone.
05 May 2023
The Manageress went to great lengths to help my son and the family with the correct care. Alina Homecare provided an excellent team of professional carers who did anything required with friendly support. I cannot thank the team enough for the special caring assistance given and the quick response to update the care when required.
24 March 2023
Excellent care very professional but friendly and helpful. I would recommend this particular company to anyone who needs help and care. The care I received has got me back to the person I was pre-op (serious) with their full kindness and compassion which I receive on a daily basis for which I will be forever grateful.
22 March 2023
I cannot thank the manager enough for all her help she has given me over the last few months, with the help l heeded for my husband. She never ever let me down and l know how difficult it must of been for her at times. A big thank you also to a staff member who was standing in for the manager when she was on holiday. My husband was in hospital at the time and l couldn't take him home until l had a care package in place. I rang Alina homecare, spoke with a staff member, explained the situation and within the hour a package was set up and my husband came home the following morning. The care staff are excellent professional and very friendly. Thank you all.
17 November 2022
Just wanted to thank the whole of the Alina Homecare Horsham team for the service and support they provided my Mum over the last few months. They stepped in when we needed to change care provider at relatively short notice and have been so supportive throughout. All the carers on the team have been lovely, quickly learning what my Mum needed and how she liked certain things to be done which has made my Mum feel at ease with accepting their help. The managers were both amazing, responding to requests at various times and were always looking to be as flexible as possible to ensure they could deliver the best service possible.
09 November 2022
Alina Homecare provided a great team of carers for my wife for three years during which time they never failed to arrive notwithstanding all the difficulties due to Covid. The carers are all people one is pleased to see, with their friendly smiling faces, and the caring service they provided was key to my wife being able to stay in the home where she loved to be. They do an amazing job.
12 September 2022
I can't praise the Alina Homecare team in Horsham enough. They are super efficient and friendly. My husband is totally at ease with all of them. He is treated with kindness and respect. They are so patient and nothing is too much trouble. I can't thank them enough.
18 August 2022
Our experience with Alina was exceptional. They cared for my father in his final weeks of life and showed great skill and compassion, mindful at all times of his comfort and dignity. They also supported my mother and me on this journey and we owe them a huge debt of gratitude. Their professionalism shone through - a wonderful team.
10 June 2022
I have given the review for March 2022 just as an example, as all months with Alina Home Care have been very good. There have been no problems with timing or attendance. Our requests or concerns have always been addressed as best possible. All staff, both carers, and administrators have been available and responsive. They are easy to contact and supportive to both the client and family members.
22 April 2022
Alina staff have been responsible for my mother’s care since she came out of the hospital. Originally the hospital stated only one carer four times a day was required but it was immediately evident that two carers were required. Alina was able to adjust their rotas immediately to deploy sufficient staff to provide the cover Mum needed. I have been impressed by the team, all very different personalities and each adds value to the care process. The rota ensures we get different pairs of staff which provides variety for them as well as us. The management has been particularly supportive and hard working for us, chasing providers and doing everything they can to get the best for Mum as quickly as possible. Additionally, they give ideas that have been useful for us. The team have been reliable and always supportive.
Latest Reviews for Alina Homecare Horsham
13 January 2025
Once again Alina Homecare provided the reassurance, peace of mind and very caring service required for my husband whilst I was away. The manager is exceptional in making sure nothing is missed and also very understanding and accommodating of last-minute changes. The staff are, without exception, considerate, thorough, friendly and understanding and will deal with all situations. I cannot thank them all enough for ensuring that I can get away for a week or more without any hesitation knowing that he will be well cared for, relaxed about it himself and look forward to their visits every day. They have a busy schedule but my husband always felt their visits were never rushed and nothing was too much trouble. Highly recommend.
13 January 2025
Our experience of Alina has been amazing, not only are they open and transparent with their care, they really listen and try to accommodate your individual needs and step in to help above and beyond when a problem arises. All their communication with your loved one is documented and available any minute of any day on their app which you have access to at any time. I cannot fault their care and have been very grateful for their support and advice. They have made such a difference to us. Thank you for everything you have done, it has been a privilege to see you care for my dad.
13 January 2025
My parents have been receiving support from Alina Homecare since July 2024. The service they receive is excellent and we have not experienced any of the problems you often hear about with home care. The carers are reliable, professional and person-centred. The personal care is provided with kindness and dignity, respecting Mum's wishes and supporting her to undertake as much as she can independently. They also prepare several meals a week for my parents, which is a big help. The office staff are responsive and helpful and always try to accommodate our requests to adjust the care support. On several occasions, they have alerted me to specific concerns about my parents that I wouldn't otherwise be aware of. I do not live locally so the app is a great way for me to monitor how things are and it helps provide peace of mind. In summary, I am extremely grateful to everyone at Alina Homecare for the care they are providing to my parents - thank you all.
18 December 2024
We were very happy with the speed that Alina Homecare arranged care for my aunt and with the professional and caring manner of all of the carers that visit twice daily, preparing drinks and food if required plus tidying up and making the bed.
21 May 2024
After a fall in Nov. 2023 I ended up with plaster from my shoulder to wrists in my right arm. What made the situation worse is that I am unstable and used a walking stick in my right arm. I could not do a thing. I needed help. After great initial help from my G.P. practice I needed to find a carer. I contacted several of the local caring agencies, but most were very unhelpful. At last I contacted Alina. They came round that very day, and they provided me with care 2 days later. All the carers I have had from Alina have been wonderful. They knew exactly what I needed that day. They came every day to start with. With their help I have improved, and they have helped gain my confidence. I now have them twice week to accompany me on short walks. Thank you Alina.
17 May 2024
My father has been using Alina for 4 years for managing his catheter/leg bag change and shower weekly. He is in his 90s and the service has been faultless. Recently he has been ill and broken his arm after a fall. Alina at very short notice provided additional visits. After a hospital stay they have now provided live-in care and the carer recommended is excellent and everything is running very smoothly. The manager and her team have been very supportive, responsive to changing circumstances and a great help to my father and our family. Would not hesitate to recommend.
09 May 2024
In October of 2023 we needed to put a care package in place for my mother, at very short notice. The manager and her team were by far the most responsive and supportive of the potential carers that we approached... they worked over a long weekend to make all arrangements, and within a couple of days my mother had the live-in carer she needed. Thanks to the care given my mother has improved enormously over the ensuing months, and as a result we have been able to transition from live-in care, to daily visits. The attention to detail, the flexibility and the personal nature of the whole service is excellent... this is true care... far more than nursing and home-help. Thank you to the manager and team.
02 May 2024
Alina Care have provided a really excellent service to my father, who suffers with dementia. We have engaged them for the last 18 months after he returned home from a long spell in hospital. They have provided companionship and domestic help service that has enabled him to live independently at home. Importantly, the same carers have been coming for this time; almost always one particular carer; so he has developed a close bond with them. They take him for walks and visits to the local country park and nature reserve. It is clear they really care about what they are doing. We highly recommend this care provider.
24 April 2024
All carers attending were courteous, caring and attentive to my father's needs and it was useful for my father to have regular conversations with other people as it was difficult for him to go out during the cold winter weather and the prolonged spell of wet weather. Thank you.
26 September 2023
The care manager was always so reassuring and efficient. She would be available to speak to me and guide me along where needed. Mum liked the carers and was generally very positive about them, even if at the time, she was not always cooperative or in full understanding of the care being given. The carers almost always arrived at the expected time, which made planned visits around them easier. They were happy to do anything asked of them. Would highly recommend this care agency, and feel it was the right choice to have them look after my vulnerable mum.
05 May 2023
I have found the care my mum is receiving to be excellent. The carers are caring, attentive and respectful. The manager has also been caring, helpful, professional and supportive and I always get a quick response to any question I have. I would definitely recommend all of them. The app is really helpful too, for keeping me up to date with how each visit has gone.
05 May 2023
The Manageress went to great lengths to help my son and the family with the correct care. Alina Homecare provided an excellent team of professional carers who did anything required with friendly support. I cannot thank the team enough for the special caring assistance given and the quick response to update the care when required.
24 March 2023
Excellent care very professional but friendly and helpful. I would recommend this particular company to anyone who needs help and care. The care I received has got me back to the person I was pre-op (serious) with their full kindness and compassion which I receive on a daily basis for which I will be forever grateful.
22 March 2023
I cannot thank the manager enough for all her help she has given me over the last few months, with the help l heeded for my husband. She never ever let me down and l know how difficult it must of been for her at times. A big thank you also to a staff member who was standing in for the manager when she was on holiday. My husband was in hospital at the time and l couldn't take him home until l had a care package in place. I rang Alina homecare, spoke with a staff member, explained the situation and within the hour a package was set up and my husband came home the following morning. The care staff are excellent professional and very friendly. Thank you all.
17 November 2022
Just wanted to thank the whole of the Alina Homecare Horsham team for the service and support they provided my Mum over the last few months. They stepped in when we needed to change care provider at relatively short notice and have been so supportive throughout. All the carers on the team have been lovely, quickly learning what my Mum needed and how she liked certain things to be done which has made my Mum feel at ease with accepting their help. The managers were both amazing, responding to requests at various times and were always looking to be as flexible as possible to ensure they could deliver the best service possible.
09 November 2022
Alina Homecare provided a great team of carers for my wife for three years during which time they never failed to arrive notwithstanding all the difficulties due to Covid. The carers are all people one is pleased to see, with their friendly smiling faces, and the caring service they provided was key to my wife being able to stay in the home where she loved to be. They do an amazing job.
12 September 2022
I can't praise the Alina Homecare team in Horsham enough. They are super efficient and friendly. My husband is totally at ease with all of them. He is treated with kindness and respect. They are so patient and nothing is too much trouble. I can't thank them enough.
18 August 2022
Our experience with Alina was exceptional. They cared for my father in his final weeks of life and showed great skill and compassion, mindful at all times of his comfort and dignity. They also supported my mother and me on this journey and we owe them a huge debt of gratitude. Their professionalism shone through - a wonderful team.
10 June 2022
I have given the review for March 2022 just as an example, as all months with Alina Home Care have been very good. There have been no problems with timing or attendance. Our requests or concerns have always been addressed as best possible. All staff, both carers, and administrators have been available and responsive. They are easy to contact and supportive to both the client and family members.
22 April 2022
Alina staff have been responsible for my mother’s care since she came out of the hospital. Originally the hospital stated only one carer four times a day was required but it was immediately evident that two carers were required. Alina was able to adjust their rotas immediately to deploy sufficient staff to provide the cover Mum needed. I have been impressed by the team, all very different personalities and each adds value to the care process. The rota ensures we get different pairs of staff which provides variety for them as well as us. The management has been particularly supportive and hard working for us, chasing providers and doing everything they can to get the best for Mum as quickly as possible. Additionally, they give ideas that have been useful for us. The team have been reliable and always supportive.