Submit a Review for Home Instead (Eastbourne & Hailsham)
Unit E, Dittons Business Park, Dittons Road, Polegate, Eastbourne, BN26 6HY
View Full Details of Home Instead (Eastbourne & Hailsham)Latest Reviews for Home Instead (Eastbourne & Hailsham)
18 December 2023
The healthcare professionals and the whole team at Home Instead were professional, and caring and went above and beyond what I expected from a care-at-home team. Without all of them, it wouldn’t have been possible to keep Mum at home during her period of poor health.
25 June 2023
I feel that all staff and management are very friendly, helpful and have good sense of humour. Makes me feel very at ease. Everyone is happy and relaxed. I am more than happy with the service. I would recommend them anytime.
22 May 2023
The team at Home Instead has provided first class care to our parents who are in their late 80s, early 90s, and in particular to my father who suffers with Alzheimer's. From our introductory meeting, we were confident that they would be in safe and professional hands. The carers were all kind, compassionate and empathetic. The level of communication was high at all times and the team in the office was always efficient and more than happy to help. Our sincere thanks!
18 May 2023
The lovely ladies that cared for my dear mum were simply angels. So kind and caring nothing was too much trouble and they made her laugh. Which was lovely one member even made a handmade bed cover for her 98th birthday. I just wish they ran their own “care home.” They are brilliant.
18 May 2023
The manager and her team looked after my late father, who sadly died over two years ago. He was the main cater for my sister and needed care for himself in the last few years before he died at the aged 96. The Polegate team looked after him and my sister now aged 67. She has a learning disability and mental health and various medical problems. They bring her to her many medical appointments and do the weekly shopping and give her much-needed support. We are so grateful for all their help. A big thank you.
11 May 2023
Mum was 100 years old in December. All the staff kept her spirits going while she awaited that special card. Family members, neighbours and agency staff past and present helped make her day something to be remembered for a long time. When all the family had left her carers were there for her, looking after her with love and consideration. She looks forward to them coming and loves to chat and look over old photographs. As a family, we know she is in safe hands and as we ourselves are ageing it is peace of mind for us. As she is getting frailer we know everyone is taking extra care but she is where she wants to be, in her own home. The agency keep us informed as and when necessary but they handled all the daily aspects of her life efficiently.
07 May 2023
Am very happy with the care provided for my mum. The carers are all very professional and caring, which is the most important thing for me to know that my mum is happy and safe. They treat her with respect and kindness and manage to make her laugh, which is always welcome.
31 October 2022
The service this company provide is outstanding, the carers are professional, Friendly, caring and always go the extra mile. It is so important to know that my mother has the best care possible, by people that she trusts and calls her friends. The management team keep me up to date about Mum's care, and are always there for advice. I really like the link that staff write on that I have access to which says how Mum was on the visit, what they did for example went shopping, helped mum cook dinner, did a jigsaw. This enables me to have quality chats with Mum. I really think Mum and I would be lost without them.
28 April 2022
Home Instead has been a lifeline for my father. The caregivers are excellent and are flexible when necessary - they recently prolonged their visit at the weekend, without notice, in an emergency. Communication is excellent and any problems are dealt with promptly and efficiently. They have enabled my father to remain in his own home and give me peace of mind in knowing that he is well looked after. Thank you Home Instead.
23 March 2022
My mum has received care from Home Instead for nearly 3 years now. Her care workers have built a good relationship with her and support her in the way that suits her best and this has helped her maintain her health and she enjoys her visits socially. The office staff keep in touch with me when they need to and are always happy to help. Thank you!
11 March 2022
Home Instead offer a first class and professional care service, we have absolutely no complaints or issues. From the first time the 3 caregivers started working with my wife, each person was accompanied by a manager from Home Instead and signed off with their competency being agreed with their manager. As I have said, very professional.
12 November 2021
We arranged for Home Instead to provide support to my parents over the last couple of years. They were excellent and I do recommend them to anyone in a similar situation we were in - my parents wanting to remain at home and maintain their independence but struggling with the daily chores and routines. Home Instead were slightly more expensive than other agencies, but we were really pleased we made the decision to go with them. The carers were really supportive and flexible, particularly in times of crisis when one of my parents had to be rushed to hospital. On a couple of occasions, they stayed overnight, at very short notice, to support my father when my mother was admitted to hospital or when they both fell ill. They were happy to take my mother on short shopping trips and other visits. The paperwork was good, with a full record of each visit kept on file at home. The team back in the office, including the owners, were very helpful and supportive and got to know my parents.
18 July 2021
Home Instead stepped in quickly to provide care for our friend, aged 91. From the initial full care assessment at home to our friend deciding to enter residential care their service was outstanding. The initial assessment was thorough and kind. The assessor was exceedingly competent and intuitive as to what was needed to allow our friend to remain at home as long as possible. Our friend was guaranteed to have the same three caregivers throughout the week and she knew in advance who to expect every day. Because the initial assessment was so thorough our friend wasn’t asked every day about where things were or how she liked particular things done for her because the care plans were communicated so well between the team. The carers were truly amazing and soon tuned into our friend’s ways. They were kind and compassionate and cared for our friend in ways beyond that which were expected. Truly lovely carers and a great company care ethos.
29 March 2021
I can not recommend Home Instead (Eastbourne & Hailsham) enough. My great aunt had a very serious fall and once home needed help in the mornings. The caregivers have been absolutely fantastic. They always go above and beyond and built an amazing relationship with her who they really treat with dignity and the utmost care. Aside from the actual care with my aunt being in and out of hospital a couple of times the support with contacting the hospital and getting information in tough times has been so amazing. I would never go anywhere else or recommend anyone else for home care visits.
15 March 2021
My lovely caregivers are always punctual and polite. They are willing to do anything I ask of them. Nothing is too much trouble.
15 March 2021
Home Instead has been amazing with both of my parents. With the team's extraordinary support and care, I was able to fulfil Mum and Dad's final wish, to keep them home until their final days. Both of them loved having 'their girls' with them. They considered them part of the family and spent many a happy hour not just being looked after, but also treated with kindness and respect to which Mum and Dad responded with cheery banter and laughter. What more could you ask of a care team knowing that they will look after your parents to the nth degree, totally on top of their care whilst also giving them smiles and cheeriness at the same time? And yes, there's even more! Liaising with doctors and adult social care to ensure that they have everything they need in place significantly reduces anxiety and pressure, and really importantly, for the family too. I wouldn't hesitate to recommend Home Instead. They really do care in every sense of the word.
10 March 2021
I am very satisfied with the standard of care that my mum receives from Home Instead. It is very reassuring to know that my mum is being cared for in a professional and sensitive way when we cannot be with her.
10 March 2021
My mother was extremely reluctant and frightened to have support. However, from the very beginning the manager and carers were sensitive and compassionate, listening to the wishes and needs of my mother. The manager was outstanding in formulating a plan that would suit my mum to ensure that all her needs were met and has adapted this over time as her needs changed. The continuous outstanding professional care, respect, kindness and compassion shown by all the carers, has enabled my mother to feel safer, happier and maintain independence in a dignified manner, she says 'I could not cope without them.' They go over and above board to meet my mums needs. The list is endless of how they go the extra mile. In addition to caring and responding efficiently to my mums changing needs, the team always keep me up to date with my mum’s progress (with my mums permission), and they also raise concerns promptly and appropriately, including safeguarding concerns. I can't thank you enough.
03 April 2020
My father had an hours visit at the beginning and end of every day. The teams worked tirelessly, often going above and beyond to ensure that he was well cared for and stimulated. It gave our family complete peace of mind. The service is well run and the communication is very efficient. We cannot thank them enough and would highly recommend Home Instead to other families who find themselves in need of professional help.
26 February 2020
My helpers have been a great success - they do anything I ask of them quickly, efficiently and very competently, giving me a little time for myself and to talk to my husband. My son has noticed the improvement immediately on his first visit after we began employing help from Home Instead.
Latest Reviews for Home Instead (Eastbourne & Hailsham)
18 December 2023
The healthcare professionals and the whole team at Home Instead were professional, and caring and went above and beyond what I expected from a care-at-home team. Without all of them, it wouldn’t have been possible to keep Mum at home during her period of poor health.
25 June 2023
I feel that all staff and management are very friendly, helpful and have good sense of humour. Makes me feel very at ease. Everyone is happy and relaxed. I am more than happy with the service. I would recommend them anytime.
22 May 2023
The team at Home Instead has provided first class care to our parents who are in their late 80s, early 90s, and in particular to my father who suffers with Alzheimer's. From our introductory meeting, we were confident that they would be in safe and professional hands. The carers were all kind, compassionate and empathetic. The level of communication was high at all times and the team in the office was always efficient and more than happy to help. Our sincere thanks!
18 May 2023
The lovely ladies that cared for my dear mum were simply angels. So kind and caring nothing was too much trouble and they made her laugh. Which was lovely one member even made a handmade bed cover for her 98th birthday. I just wish they ran their own “care home.” They are brilliant.
18 May 2023
The manager and her team looked after my late father, who sadly died over two years ago. He was the main cater for my sister and needed care for himself in the last few years before he died at the aged 96. The Polegate team looked after him and my sister now aged 67. She has a learning disability and mental health and various medical problems. They bring her to her many medical appointments and do the weekly shopping and give her much-needed support. We are so grateful for all their help. A big thank you.
11 May 2023
Mum was 100 years old in December. All the staff kept her spirits going while she awaited that special card. Family members, neighbours and agency staff past and present helped make her day something to be remembered for a long time. When all the family had left her carers were there for her, looking after her with love and consideration. She looks forward to them coming and loves to chat and look over old photographs. As a family, we know she is in safe hands and as we ourselves are ageing it is peace of mind for us. As she is getting frailer we know everyone is taking extra care but she is where she wants to be, in her own home. The agency keep us informed as and when necessary but they handled all the daily aspects of her life efficiently.
07 May 2023
Am very happy with the care provided for my mum. The carers are all very professional and caring, which is the most important thing for me to know that my mum is happy and safe. They treat her with respect and kindness and manage to make her laugh, which is always welcome.
31 October 2022
The service this company provide is outstanding, the carers are professional, Friendly, caring and always go the extra mile. It is so important to know that my mother has the best care possible, by people that she trusts and calls her friends. The management team keep me up to date about Mum's care, and are always there for advice. I really like the link that staff write on that I have access to which says how Mum was on the visit, what they did for example went shopping, helped mum cook dinner, did a jigsaw. This enables me to have quality chats with Mum. I really think Mum and I would be lost without them.
28 April 2022
Home Instead has been a lifeline for my father. The caregivers are excellent and are flexible when necessary - they recently prolonged their visit at the weekend, without notice, in an emergency. Communication is excellent and any problems are dealt with promptly and efficiently. They have enabled my father to remain in his own home and give me peace of mind in knowing that he is well looked after. Thank you Home Instead.
23 March 2022
My mum has received care from Home Instead for nearly 3 years now. Her care workers have built a good relationship with her and support her in the way that suits her best and this has helped her maintain her health and she enjoys her visits socially. The office staff keep in touch with me when they need to and are always happy to help. Thank you!
11 March 2022
Home Instead offer a first class and professional care service, we have absolutely no complaints or issues. From the first time the 3 caregivers started working with my wife, each person was accompanied by a manager from Home Instead and signed off with their competency being agreed with their manager. As I have said, very professional.
12 November 2021
We arranged for Home Instead to provide support to my parents over the last couple of years. They were excellent and I do recommend them to anyone in a similar situation we were in - my parents wanting to remain at home and maintain their independence but struggling with the daily chores and routines. Home Instead were slightly more expensive than other agencies, but we were really pleased we made the decision to go with them. The carers were really supportive and flexible, particularly in times of crisis when one of my parents had to be rushed to hospital. On a couple of occasions, they stayed overnight, at very short notice, to support my father when my mother was admitted to hospital or when they both fell ill. They were happy to take my mother on short shopping trips and other visits. The paperwork was good, with a full record of each visit kept on file at home. The team back in the office, including the owners, were very helpful and supportive and got to know my parents.
18 July 2021
Home Instead stepped in quickly to provide care for our friend, aged 91. From the initial full care assessment at home to our friend deciding to enter residential care their service was outstanding. The initial assessment was thorough and kind. The assessor was exceedingly competent and intuitive as to what was needed to allow our friend to remain at home as long as possible. Our friend was guaranteed to have the same three caregivers throughout the week and she knew in advance who to expect every day. Because the initial assessment was so thorough our friend wasn’t asked every day about where things were or how she liked particular things done for her because the care plans were communicated so well between the team. The carers were truly amazing and soon tuned into our friend’s ways. They were kind and compassionate and cared for our friend in ways beyond that which were expected. Truly lovely carers and a great company care ethos.
29 March 2021
I can not recommend Home Instead (Eastbourne & Hailsham) enough. My great aunt had a very serious fall and once home needed help in the mornings. The caregivers have been absolutely fantastic. They always go above and beyond and built an amazing relationship with her who they really treat with dignity and the utmost care. Aside from the actual care with my aunt being in and out of hospital a couple of times the support with contacting the hospital and getting information in tough times has been so amazing. I would never go anywhere else or recommend anyone else for home care visits.
15 March 2021
My lovely caregivers are always punctual and polite. They are willing to do anything I ask of them. Nothing is too much trouble.
15 March 2021
Home Instead has been amazing with both of my parents. With the team's extraordinary support and care, I was able to fulfil Mum and Dad's final wish, to keep them home until their final days. Both of them loved having 'their girls' with them. They considered them part of the family and spent many a happy hour not just being looked after, but also treated with kindness and respect to which Mum and Dad responded with cheery banter and laughter. What more could you ask of a care team knowing that they will look after your parents to the nth degree, totally on top of their care whilst also giving them smiles and cheeriness at the same time? And yes, there's even more! Liaising with doctors and adult social care to ensure that they have everything they need in place significantly reduces anxiety and pressure, and really importantly, for the family too. I wouldn't hesitate to recommend Home Instead. They really do care in every sense of the word.
10 March 2021
I am very satisfied with the standard of care that my mum receives from Home Instead. It is very reassuring to know that my mum is being cared for in a professional and sensitive way when we cannot be with her.
10 March 2021
My mother was extremely reluctant and frightened to have support. However, from the very beginning the manager and carers were sensitive and compassionate, listening to the wishes and needs of my mother. The manager was outstanding in formulating a plan that would suit my mum to ensure that all her needs were met and has adapted this over time as her needs changed. The continuous outstanding professional care, respect, kindness and compassion shown by all the carers, has enabled my mother to feel safer, happier and maintain independence in a dignified manner, she says 'I could not cope without them.' They go over and above board to meet my mums needs. The list is endless of how they go the extra mile. In addition to caring and responding efficiently to my mums changing needs, the team always keep me up to date with my mum’s progress (with my mums permission), and they also raise concerns promptly and appropriately, including safeguarding concerns. I can't thank you enough.
03 April 2020
My father had an hours visit at the beginning and end of every day. The teams worked tirelessly, often going above and beyond to ensure that he was well cared for and stimulated. It gave our family complete peace of mind. The service is well run and the communication is very efficient. We cannot thank them enough and would highly recommend Home Instead to other families who find themselves in need of professional help.
26 February 2020
My helpers have been a great success - they do anything I ask of them quickly, efficiently and very competently, giving me a little time for myself and to talk to my husband. My son has noticed the improvement immediately on his first visit after we began employing help from Home Instead.