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17-19 Boughton, Chester, CH3 5AE
View Full Details of Helping Hands Home Care (Chester)Latest Reviews for Helping Hands Home Care (Chester)
08 April 2025
Excellent service. No complaints.
08 April 2025
I have been using Helping Hands Home Care since I broke my leg in 2022. My group of carers are fabulous, respectful, kind, caring, perceptive and always go the extra mile. Nothing is too much trouble. I very much enjoy their company and they help me prepare for the day ahead. My concerns relate to not receiving the care on time (by end of play on Fridays) and not being informed about changes and times in advance.
03 April 2025
My daughter has been receiving care from Helping Hands for about seven years now. As her health and mobility has declined over that time, the care she has had and continues to have is excellent. All our carers are kind and caring and feel part of the family.
10 February 2023
We have been clients of Chester Helping Hands for about three years. The ladies and one gentleman who work for them are excellent carers. But they seem to lose staff and continuity of care suffers. The communication from their Chester office is poor. We are not told about time changes and rota changes which are frequent. When we started using helping hands this was not the case but the last year things have not been good. We have no complaints about the carers who are lovely. But we were concerned when one of the ladies turned up to see us in distress to explain that she would no longer be coming to us. We do get fond of our helpers and maybe they do of us! You seem to be losing excellent staff. We do hope things will improve in Chester.
Latest Reviews for Helping Hands Home Care (Chester)
08 April 2025
Excellent service. No complaints.
08 April 2025
I have been using Helping Hands Home Care since I broke my leg in 2022. My group of carers are fabulous, respectful, kind, caring, perceptive and always go the extra mile. Nothing is too much trouble. I very much enjoy their company and they help me prepare for the day ahead. My concerns relate to not receiving the care on time (by end of play on Fridays) and not being informed about changes and times in advance.
03 April 2025
My daughter has been receiving care from Helping Hands for about seven years now. As her health and mobility has declined over that time, the care she has had and continues to have is excellent. All our carers are kind and caring and feel part of the family.
10 February 2023
We have been clients of Chester Helping Hands for about three years. The ladies and one gentleman who work for them are excellent carers. But they seem to lose staff and continuity of care suffers. The communication from their Chester office is poor. We are not told about time changes and rota changes which are frequent. When we started using helping hands this was not the case but the last year things have not been good. We have no complaints about the carers who are lovely. But we were concerned when one of the ladies turned up to see us in distress to explain that she would no longer be coming to us. We do get fond of our helpers and maybe they do of us! You seem to be losing excellent staff. We do hope things will improve in Chester.