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17-19 Boughton, Chester, CH3 5AE
View Full Details of Helping Hands Home Care (Chester)Latest Reviews for Helping Hands Home Care (Chester)
10 February 2023
We have been clients of Chester Helping Hands for about three years. The ladies and one gentleman who work for them are excellent carers. But they seem to lose staff and continuity of care suffers. The communication from their Chester office is poor. We are not told about time changes and rota changes which are frequent. When we started using helping hands this was not the case but the last year things have not been good. We have no complaints about the carers who are lovely. But we were concerned when one of the ladies turned up to see us in distress to explain that she would no longer be coming to us. We do get fond of our helpers and maybe they do of us! You seem to be losing excellent staff. We do hope things will improve in Chester.
Latest Reviews for Helping Hands Home Care (Chester)
10 February 2023
We have been clients of Chester Helping Hands for about three years. The ladies and one gentleman who work for them are excellent carers. But they seem to lose staff and continuity of care suffers. The communication from their Chester office is poor. We are not told about time changes and rota changes which are frequent. When we started using helping hands this was not the case but the last year things have not been good. We have no complaints about the carers who are lovely. But we were concerned when one of the ladies turned up to see us in distress to explain that she would no longer be coming to us. We do get fond of our helpers and maybe they do of us! You seem to be losing excellent staff. We do hope things will improve in Chester.