Submit a Review for Helping Hands Home Care (Ferndown)
12 Victoria Road, Ferndown, BH22 9HZ
View Full Details of Helping Hands Home Care (Ferndown)Latest Reviews for Helping Hands Home Care (Ferndown)
17 January 2025
My elderly mother passed away mid December 2024. I have nothing but praise for all mums carers and and Ferndown management team. They all went out of their way to look after her and keep her happy, especially in the last few months of her life. She so looked forward to their visits. Visits were often arranged last minute and with no problems. The team who took care of her on the evening/night mum passed away stayed to keep me company, ensuring I wasn't on my own until the following morning. Thank you to everyone at Helping Hands Home Care. Always someone to care.
11 May 2021
My mum gets good care from Helping Hands overall. Although more mature carers seem to give a better service and show more care than the young ones. I think more training is needed for younger, new carers. I am an ex-manager/trainer in retail and know your staff are only as good as their training! Also, think that there are times when my mother doesn't get her full 45 minutes care! Which is not good! (My mother has Alzheimer's disease).
26 April 2021
We have had a number of carers over time. They have always been timely, courteous and mindful of our changing needs, especially over the period of the pandemic, as we were shielding. They have responded well to occasional changes to our schedule.
24 August 2020
My mother finds the carers extremely friendly and helpful. They do exactly what asked to do, and often she does not need to ask them what to do as they use their own initiative.
17 August 2020
A friendly service with regular carers (as far as possible). Local office aways willing to change work days and times, providing notice is given. I have experience of an alternative caring company, thus mental comparisons could be made.
17 August 2020
I already have recommended Helping Hands to two sets of neighbours. I am happy with the care I receive. They arrive on time are kind and helpful. I enjoy a variety of carers during the weeks as the differences in interests and family life are also interesting for me. They are always very pleasant, helpful and professional. I do have to phone up to ask who is coming the following week and what time as I prefer to know in advance.
17 August 2020
The service is good, but all we require is ironing and general cleaning (dusting, hovering), so our experience is rather limited.
Latest Reviews for Helping Hands Home Care (Ferndown)
17 January 2025
My elderly mother passed away mid December 2024. I have nothing but praise for all mums carers and and Ferndown management team. They all went out of their way to look after her and keep her happy, especially in the last few months of her life. She so looked forward to their visits. Visits were often arranged last minute and with no problems. The team who took care of her on the evening/night mum passed away stayed to keep me company, ensuring I wasn't on my own until the following morning. Thank you to everyone at Helping Hands Home Care. Always someone to care.
11 May 2021
My mum gets good care from Helping Hands overall. Although more mature carers seem to give a better service and show more care than the young ones. I think more training is needed for younger, new carers. I am an ex-manager/trainer in retail and know your staff are only as good as their training! Also, think that there are times when my mother doesn't get her full 45 minutes care! Which is not good! (My mother has Alzheimer's disease).
26 April 2021
We have had a number of carers over time. They have always been timely, courteous and mindful of our changing needs, especially over the period of the pandemic, as we were shielding. They have responded well to occasional changes to our schedule.
24 August 2020
My mother finds the carers extremely friendly and helpful. They do exactly what asked to do, and often she does not need to ask them what to do as they use their own initiative.
17 August 2020
A friendly service with regular carers (as far as possible). Local office aways willing to change work days and times, providing notice is given. I have experience of an alternative caring company, thus mental comparisons could be made.
17 August 2020
I already have recommended Helping Hands to two sets of neighbours. I am happy with the care I receive. They arrive on time are kind and helpful. I enjoy a variety of carers during the weeks as the differences in interests and family life are also interesting for me. They are always very pleasant, helpful and professional. I do have to phone up to ask who is coming the following week and what time as I prefer to know in advance.
17 August 2020
The service is good, but all we require is ironing and general cleaning (dusting, hovering), so our experience is rather limited.