Submit a Review for Alexandra's Community Care - Redruth
Upper Floor, Cardrew House, Cardrew Business Centre, Redruth, TR15 1SP
View Full Details of Alexandra's Community Care - RedruthLatest Reviews for Alexandra's Community Care - Redruth
16 August 2024
Everyone is polite, clean, and tidy. Overall very pleased.
16 August 2024
A most enjoyable visit enjoyed meeting some of your other clients. Your staff worked hard to ensure everyone enjoyed themselves.
25 June 2024
We approached Alexandra's for holiday cover whilst staying in a different area. I was impressed from the outset with the agency's professionalism and communication. Once we arrived on holiday things weren't quite as disabled-friendly as advertised, but we were supported and helped to overcome the challenges and I couldn't have been happier with our choice. All staff are very polite and courteous, and I really don't have anything negative to report. Will definitely use it again.
23 April 2024
Following a diagnosis of dementia and to honour her wish to stay in her own home our mum was assessed as requiring care. Her care was provided by Alexandra Care Agency. That care continued for three years during which time our mum was treated with dignity, respect and kindness, as we all were by the carers. Mum was often heard to say that 'she couldn't have been treated better than if she were the Queen.' Nothing was too much trouble for the carers and they even vicariously looked after her little dog! Sadly, she didn't remember the carer's names however, she recognised each and every one of them and they brought joy to her day. During the last week of her life, her care became double handed and we met a whole new team of carers. Again, each and every one of them was compassionate, respectful and above all else kind. As a family we will be forever grateful for the care, kindness and support shown to us all.
07 July 2023
Dad was discharged from hospital after suffering a stroke which left him with cognitive, speech and physical problems. My sister and I don’t live anywhere near him and he was very resistant to any form of daily help. Alexandra’s worked with us to assess Dad’s needs and provide consistent and reliable daily support. It has taken time but his professional, friendly and supportive carers have won him over. We really value the daily support the carers provide, the help with his catheter care and helping Dad to maintain his dignity and independence. It’s reassuring for us as a family to know he is cared for when we are not there. Thank you to the whole Alexandra’s team.
26 June 2023
Provide care with dignity and adapt to given situations like extra care sessions. Always respond to questions and keep me updated on Mum's situation especially as I live so far away. Good mixture of staff who are multi-skilled and adaptable.
22 June 2023
My mum is a very new client and so far we have been very impressed with the service provided. Mum has really liked all of the care assistants who have visited her and they have been both professional and so friendly, which is great! I live over 300 miles away from Mum so can only visit her a few times a year, so it is really good to know that she now has personal interaction every day and the online system is an excellent way for me to get a daily update on how she is getting on. Many thanks to the excellent Alexandra team!
08 March 2023
We were so pleased with the professionalism of all the staff who came to care for our Mother. They were so kind to her, caring and compassionate. They ensured she was comfortable at all times and were even able to joke with her at times. She was always very grateful for their expert help and thanked them every time. The carers were very welcome and made an unbearable situation bearable. We were so grateful to them all for their cheerfulness and calm attitude to their work. It was a pleasure to have met them all and thank each and every one.
15 November 2022
Completely happy with everything.
19 January 2022
Very good service. No complaints about staff or the way they carry out their duties.
11 October 2021
We initially used the care services of Alexandra’s in Redruth for our elderly Mum on an ad hoc basis alongside our private carers but came to rely on them more and more. I cannot rate them highly enough. All the staff have been so friendly, caring, respectful and generally lovely people; both the hands-on carers and in the office. We were given a weekly rota so we knew exactly who was coming and when. Generally, Mum saw the same faces so knew who was who, and more importantly, they knew her and her likes and dislikes. Alexandra’s have taken everything in their stride; Covid, lockdowns, staff shortages, medical emergencies, overnight stays, and eventually sadly the death of our Mum. Everything has been dealt with sensitively, professionally, and with total compassion for Mum and for us as a family. We thank you, Alexandra’s, for helping make a very difficult situation so much easier to deal with.
07 July 2021
My sister came home from hospital after being in palliative care last October. She has had daily visits from the nurses and they have been absolutely brilliant with her. My sister has Down’s syndrome and associated issues. They have been kind, compassionate, and efficient at dealing with her daily needs. She now has the nurses coming for a couple of hours a day as outreach sessions as she has vastly improved. They are an excellent resource and I and my brother cannot speak highly enough of them. We would not hesitate to recommend them to anyone who needs some assistance.
16 September 2020
Overall care is very good but the office is not so good as duplicate bills are being sent.
11 August 2020
Good, reliable service. Kind, pleasant carers.
24 July 2020
Since this care company took over the care package for my mum and my sister I have nothing but praise for the company and the staff. Also during COVID-19, I have been shielded and not been able to leave my house to go visit my mum and sister. This company has taken over all the duties like cleaning, feeding the pets, the shopping, collection of meds, contacting doctors, calling for ambulances when needed and done anything else that has had to be done. This company and its staff really care about their clients 100% and more. We owe this company so much gratitude for all they have done. Without them, we do not know what would have happened and we hope that this company never stops caring for my mum and sister because we don't think that anyone can produce the same amount of care and compassion that they have. Many thanks.
29 May 2018
I am so grateful for the care and support that was given to my beloved aunt in Carharrack who was taken from us far too soon. Being a Senior HCA in this industry, I am humbled by the support you gave her and seeing you all at her funeral today showed a genuine compassion and respect for such a wonderful lady. Thank you x
Latest Reviews for Alexandra's Community Care - Redruth
16 August 2024
Everyone is polite, clean, and tidy. Overall very pleased.
16 August 2024
A most enjoyable visit enjoyed meeting some of your other clients. Your staff worked hard to ensure everyone enjoyed themselves.
25 June 2024
We approached Alexandra's for holiday cover whilst staying in a different area. I was impressed from the outset with the agency's professionalism and communication. Once we arrived on holiday things weren't quite as disabled-friendly as advertised, but we were supported and helped to overcome the challenges and I couldn't have been happier with our choice. All staff are very polite and courteous, and I really don't have anything negative to report. Will definitely use it again.
23 April 2024
Following a diagnosis of dementia and to honour her wish to stay in her own home our mum was assessed as requiring care. Her care was provided by Alexandra Care Agency. That care continued for three years during which time our mum was treated with dignity, respect and kindness, as we all were by the carers. Mum was often heard to say that 'she couldn't have been treated better than if she were the Queen.' Nothing was too much trouble for the carers and they even vicariously looked after her little dog! Sadly, she didn't remember the carer's names however, she recognised each and every one of them and they brought joy to her day. During the last week of her life, her care became double handed and we met a whole new team of carers. Again, each and every one of them was compassionate, respectful and above all else kind. As a family we will be forever grateful for the care, kindness and support shown to us all.
07 July 2023
Dad was discharged from hospital after suffering a stroke which left him with cognitive, speech and physical problems. My sister and I don’t live anywhere near him and he was very resistant to any form of daily help. Alexandra’s worked with us to assess Dad’s needs and provide consistent and reliable daily support. It has taken time but his professional, friendly and supportive carers have won him over. We really value the daily support the carers provide, the help with his catheter care and helping Dad to maintain his dignity and independence. It’s reassuring for us as a family to know he is cared for when we are not there. Thank you to the whole Alexandra’s team.
26 June 2023
Provide care with dignity and adapt to given situations like extra care sessions. Always respond to questions and keep me updated on Mum's situation especially as I live so far away. Good mixture of staff who are multi-skilled and adaptable.
22 June 2023
My mum is a very new client and so far we have been very impressed with the service provided. Mum has really liked all of the care assistants who have visited her and they have been both professional and so friendly, which is great! I live over 300 miles away from Mum so can only visit her a few times a year, so it is really good to know that she now has personal interaction every day and the online system is an excellent way for me to get a daily update on how she is getting on. Many thanks to the excellent Alexandra team!
08 March 2023
We were so pleased with the professionalism of all the staff who came to care for our Mother. They were so kind to her, caring and compassionate. They ensured she was comfortable at all times and were even able to joke with her at times. She was always very grateful for their expert help and thanked them every time. The carers were very welcome and made an unbearable situation bearable. We were so grateful to them all for their cheerfulness and calm attitude to their work. It was a pleasure to have met them all and thank each and every one.
15 November 2022
Completely happy with everything.
19 January 2022
Very good service. No complaints about staff or the way they carry out their duties.
11 October 2021
We initially used the care services of Alexandra’s in Redruth for our elderly Mum on an ad hoc basis alongside our private carers but came to rely on them more and more. I cannot rate them highly enough. All the staff have been so friendly, caring, respectful and generally lovely people; both the hands-on carers and in the office. We were given a weekly rota so we knew exactly who was coming and when. Generally, Mum saw the same faces so knew who was who, and more importantly, they knew her and her likes and dislikes. Alexandra’s have taken everything in their stride; Covid, lockdowns, staff shortages, medical emergencies, overnight stays, and eventually sadly the death of our Mum. Everything has been dealt with sensitively, professionally, and with total compassion for Mum and for us as a family. We thank you, Alexandra’s, for helping make a very difficult situation so much easier to deal with.
07 July 2021
My sister came home from hospital after being in palliative care last October. She has had daily visits from the nurses and they have been absolutely brilliant with her. My sister has Down’s syndrome and associated issues. They have been kind, compassionate, and efficient at dealing with her daily needs. She now has the nurses coming for a couple of hours a day as outreach sessions as she has vastly improved. They are an excellent resource and I and my brother cannot speak highly enough of them. We would not hesitate to recommend them to anyone who needs some assistance.
16 September 2020
Overall care is very good but the office is not so good as duplicate bills are being sent.
11 August 2020
Good, reliable service. Kind, pleasant carers.
24 July 2020
Since this care company took over the care package for my mum and my sister I have nothing but praise for the company and the staff. Also during COVID-19, I have been shielded and not been able to leave my house to go visit my mum and sister. This company has taken over all the duties like cleaning, feeding the pets, the shopping, collection of meds, contacting doctors, calling for ambulances when needed and done anything else that has had to be done. This company and its staff really care about their clients 100% and more. We owe this company so much gratitude for all they have done. Without them, we do not know what would have happened and we hope that this company never stops caring for my mum and sister because we don't think that anyone can produce the same amount of care and compassion that they have. Many thanks.
29 May 2018
I am so grateful for the care and support that was given to my beloved aunt in Carharrack who was taken from us far too soon. Being a Senior HCA in this industry, I am humbled by the support you gave her and seeing you all at her funeral today showed a genuine compassion and respect for such a wonderful lady. Thank you x